Gartner releases cloud computing 'rights and responsibilities

Analyst firm, Gartner, published a set of guidelines intended to ease relationships between cloud vendors and users. As cloud computing becomes more pervasive, the ecosystem (including vendors and analysts) is seeking ways to align expectations among relevant parties.

Gartner specified “six rights and one responsibility of service customers that will help providers and consumers establish and maintain successful business relationships:”

The right to retain ownership, use and control one’s own data - Service consumers should retain ownership of, and the rights to use, their own data.

The right to service-level agreements that address liabilities, remediation and business outcomes – All computing services – including cloud services – suffer slowdowns and failures. However, cloud services providers seldom commit to recovery times, specify the forms of remediation or spell out the procedures they will follow.

The right to notification and choice about changes that affect the service consumers’ business processes – Every service provider will need to take down its systems, interrupt its services or make other changes in order to increase capacity and otherwise ensure that its infrastructure will serve consumers adequately in the long term. Protecting the consumer’s business processes entails providing advanced notification of major upgrades or system changes, and granting the consumer some control over when it makes the switch.

The right to understand the technical limitations or requirements of the service up front – Most service providers do not fully explain their own systems, technical requirements and limitations so that after consumers have committed to a cloud service, they run the risk of not being able to adjust to major changes, at least not without a big investment.

The right to understand the legal requirements of jurisdictions in which the provider operates – If the cloud provider stores or transports the consumer’s data in or through a foreign country, the service consumer becomes subject to laws and regulations it may not know anything about.

The right to know what security processes the provider follows - With cloud computing, security breaches can happen at multiple levels of technology and use. Service consumers must understand the processes a provider uses, so that security at one level (such as the server) does not subvert security at another level (such as the network).

The responsibility to understand and adhere to software license requirements - Providers and consumers must come to an understanding about how the proper use of software licenses will be assured.

Readers interested in this topic should also see enterprise analyst, Ray Wang’s, Software as a Service (SaaS) Customer’s Bill of Rights. That document describes a set of practices to ensure consumer protections across the entire SaaS lifecycle, as indicated in the following diagram:

Story By : ZDnet

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!
FacebookTwitterLinkedInGoogle+Share

7 Responses to Gartner releases cloud computing 'rights and responsibilities

Join Our Newsletter

Receive updates each week on news, tips, events, comics and much more...

Popular

Top Viral Impact

Using Big Data To Make Cities Smarter

Using Big Data To Make Cities Smarter

Using Big Data To Make Cities Smarter The city of the future is impeccably documented. Sensors are used to measure air quality, traffic patterns, and crowd movement. Emerging neighborhoods are quickly recognized, public safety threats are found via social networks, and emergencies are dealt with quicklier. Crowdsourcing reduces commuting times, provides people with better transportation

Cloud Infographic: The Education Of Tomorrow

Cloud Infographic: The Education Of Tomorrow

Cloud Infographic: The Education Of Tomorrow  Online Education is a very exciting topic for many as it opens up many new doors and opportunities. We’ve touched on areas such as Massive Open Online Sources (MOOC) which provides tremendous levels of cloud based interconnectivity. We’ve taken a look into higher education,  the increased demand for online courses as well as

Cloud Infographic – The Power Of Cloud Disaster Recovery

Cloud Infographic – The Power Of Cloud Disaster Recovery

Cloud Infographic – The Power Of Cloud Disaster Recovery Preventing a Cloud Disaster is one thing. Recovering from a disaster is a whole other area of concern. Today’s infographic provided by CloudVelox outlines some best practices and safeguards in order to help your business make more informed decisions. About Latest Posts Follow Us!CloudTweaksEstablished in 2009,

Can I Contribute To CloudTweaks?

Yes, much of our focus in 2015 will be on working with other influencers in a collaborative manner. If you're a technology influencer looking to collaborate long term with CloudTweaks – a globally recognized leader in cloud computing information – drop us an email with “tech influencer” in the subject line.

Please review the guidelines before applying.