Top 5 Cloud Computing Service Platforms For Call Centers

Top 5 Cloud Computing Service Platforms For Call Centers

LiveOps

LiveOps is a technology company offering two innovative solutions for enterprises: Contact Center in the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls.

LiveOps On-Demand Contact Center Platform enables enterprises to deploy an always-on and scalable contact center infrastructure in a pay-per-use model that enables customers to achieve greater operational and cost efficiencies.  LiveOps provides enterprises with the on-demand call center platform and community of on-demand independent agents to quickly achieve better business results.

Voxeo

Voxeo helps enterprises improve service and lower costs by automating and connecting their most common phone calls with our Interactive IVRVoice Response (IVR) or Voice over IP (VoIP) solutions. Voxeo has invested over $50 million in infrastructure, technology, and programs to deliver versatile, standards-based platforms andhosting solutions for IVR and VoIP telephone applications.  Voxeo has operations in the USA and Europe, delivering hosted and customer premise voice platforms world-wide from both locations.

InContact

The inContact platform combines call routing, workforce optimization and network connectivity solutions with a powerful workflow between the subsystems, making it a very powerful tool for BPOs. Additionally, the platform boasts enterprise-class security, reliability, availability and the industry’s best uptime guarantee of 99.99%. Unlike premise-based solutions, the inContact platform enables BPOs to scale up and down as their business dictates, making it a perfect technology match for their dynamic business model.

Five9

Call center developers and IT professionals can use Five9 Cloud APIs to integrate with home-grown CRM applications, create custom agent desktops, use integration frameworks to create unified agent desktops, retrieve data from external systems for call routing, and more. Since the Five9 call center APIs are web services, they are available to be used by the widest possible range of cloud computing and premise-based applications, and developers using the Five9 APIs can create code in their preferred development environment.

CallFire

CallFire allows SMBs and developers to build interactive phone systems. Users can create toll free hot-lines, send notification & emergency response phone calls, and even setup cloud call centers with agents located anywhere in the world. CallFire’s text-to-speech engine lets you create database-driven appointment reminders, toll-free information hotlines & outbound power-dialing campaigns.

By CloudTweaks

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!

Sorry, comments are closed for this post.

Comics

At CloudTweaks, we're plugged into the cloud, the internet of things and all that the web has to offer. From wearable technology, to mobile computing, cloud computing and big data, CloudTweaks is your source for updates and news on the most innovative technology.

Popular

Top Viral Impact

The Education Revolution: Cloud In The Classroom

The Education Revolution: Cloud In The Classroom

The Education Revolution: Cloud In The Classroom With the back-to-school season now upon us, parents, students and teachers everywhere are once again struggling with the perpetual challenge of making kids job-ready in a high-speed and fast-changing environment. There is little doubt in anyone’s mind that information technology plays a central role in all areas of life…

The Industries That The Cloud Will Change The Most

The Industries That The Cloud Will Change The Most

The Industries That The Cloud Will Change The Most Cloud computing is rapidly revolutionizing the way we do business. Instead of being a blurry buzzword, it has become a facet of everyday life. Most people may not quite understand how the cloud works, but electricity is quite difficult to fathom as well. Anyway, regardless of…

Cloud Infographic – Cyber Security And The New Frontier

Cloud Infographic – Cyber Security And The New Frontier

Cyber Security: The New Frontier The security environment of the 21st century is constantly evolving, and it’s difficult to predict where the next threats and dangers will come from. But one thing is clear: the ever-expanding frontier of digital space will continue to present firms and governments with security challenges. From politically-motivated Denial-of-Service attacks to…

Cloud Infographic – The Internet Of Things In 2020

Cloud Infographic – The Internet Of Things In 2020

Cloud Infographic –  The Internet Of Things In 2020 The growing interest in the Internet of Things is amongst us and there is much discussion. Attached is an archived but still relevant infographic by Intel which has produced a memorizing snapshot at how the number of connected devices have exploded since the birth of the…

Featured Sponsors

Watching You Shop: Stores And Mannequins “Read” Their Customers And Respond

Watching You Shop: Stores And Mannequins “Read” Their Customers And Respond

Watching You Shop The mannequin in the store window stares blankly ahead as shoppers look at the clothes it is dressed in and contemplate a purchase. One shopper makes some comments. “It’s nice. I wonder if they have my size.” Another takes a few steps inside the store to see where these particular clothes might…

Sponsors

Built For The Cloud vs. Adapting To The Cloud

Built For The Cloud vs. Adapting To The Cloud

Built For The Cloud vs. Adapting To The Cloud It may just sound like semantics, but there is a real difference between something that was “built for” versus “adapted to.” Would you rather buy a house that was “designed for” energy efficiency or one that was “adapted to” be energy efficient? “Built for” describes a…

Placement Opportunities - Find Out!

Established in 2009, CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

You can help continue to support our community by social sharing, sponsoring, partnering or contributing to this great educational resource.

Contact

CloudTweaks Media
Phone: 1 (212) 763-0021

Join Our Newsletter