The Lighter Side Of The Cloud – Halloween Text Message
The Lighter Side Of The Cloud – Data Storms
The Lighter Side Of The Cloud – Frobisher

Top 5 Cloud Computing Service Platforms For Call Centers

Cloud Computing Service Platforms For Call Centers

LiveOps

LiveOps is a technology company offering two innovative solutions for enterprises: Contact Center in the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls.

LiveOps On-Demand Contact Center Platform enables enterprises to deploy an always-on and scalable contact center infrastructure in a pay-per-use model that enables customers to achieve greater operational and cost efficiencies.  LiveOps provides enterprises with the on-demand call center platform and community of on-demand independent agents to quickly achieve better business results.

Voxeo

Voxeo helps enterprises improve service and lower costs by automating and connecting their most common phone calls with our Interactive
Voice Response (IVR) or Voice over IP (VoIP) solutions. Voxeo has invested over $50 million in infrastructure, technology, and programs to deliver versatile, standards-based platforms andhosting solutions for IVR and VoIP telephone applications.  Voxeo has operations in the USA and Europe, delivering hosted and customer premise voice platforms world-wide from both locations.

InContact

The inContact platform combines call routing, workforce optimization and network connectivity solutions with a powerful workflow between the subsystems, making it a very powerful tool for BPOs. Additionally, the platform boasts enterprise-class security, reliability, availability and the industry’s best uptime guarantee of 99.99%. Unlike premise-based solutions, the inContact platform enables BPOs to scale up and down as their business dictates, making it a perfect technology match for their dynamic business model.

Five9

Call center developers and IT professionals can use Five9 Cloud APIs to integrate with home-grown CRM applications, create custom agent desktops, use integration frameworks to create unified agent desktops, retrieve data from external systems for call routing, and more. Since the Five9 call center APIs are web services, they are available to be used by the widest possible range of cloud computing and premise-based applications, and developers using the Five9 APIs can create code in their preferred development environment.

CallFire

CallFire allows SMBs and developers to build interactive phone systems. Users can create toll free hot-lines, send notification & emergency response phone calls, and even setup cloud call centers with agents located anywhere in the world. CallFire’s text-to-speech engine lets you create database-driven appointment reminders, toll-free information hotlines & outbound power-dialing campaigns.

By CloudTweaks

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!

Sorry, comments are closed for this post.

Popular Archives

Cloud Infographic – The Future (IoT)

Cloud Infographic – The Future (IoT)

The Future (IoT) By the year 2020, it is being predicted that 40 to 80 billion connected devices will be in use. The Internet of Things or IoT will transform your business and home in many truly unbelievable ways. The types of products and services that we can expect to see in the next decade…

Forrester Releases Its “15 Emerging Technologies To Watch Before 2020” Report

Forrester Releases Its “15 Emerging Technologies To Watch Before 2020” Report

15 Emerging Technologies To Watch Before 2020 The cloud, big data, the internet of things, and wearable technology have all featured heavily in Forrester’s latest list of fifteen technologies to watch before 2020. It is becoming a reality for businesses that they need to adapt and change to an increasingly technologically-minded customer base. Traditional marketing…

Cloud Infographic – The Internet Of Things In 2020

Cloud Infographic – The Internet Of Things In 2020

The Internet Of Things In 2020 The growing interest in the Internet of Things is amongst us and there is much discussion. Attached is an archived but still relevant infographic by Intel which has produced a memorizing snapshot at how the number of connected devices have exploded since the birth of the Internet and PC.…

Unusual Clandestine Cloud Data Centre Service Locations

Unusual Clandestine Cloud Data Centre Service Locations

Unusual Clandestine Cloud Data Centre Service Locations Everyone knows what the cloud is, but does everybody know where the cloud is? We try to answer that as we look at some of the most unusual data centre locations in the world. Under the Eyes of a Deity Deep beneath the famous Uspenski Cathedral in the…

Cloud Infographic: 2015 Data Scientist

Cloud Infographic: 2015 Data Scientist

Data Scientist Report The amount of data in our world has been exploding in recent years. Managing big data has become an integral part of many businesses, generating billions of dollars of competitive innovations, productivity and job growth. Forecasting where the big data industry is going has become vital to corporate strategy. Enter the Data…

Recent

Big Data And The Motorist Experience

Big Data And The Motorist Experience

Smartphone Usage Trends on U.S. Highways It seems like a broken record by now: big data is literally changing every aspect of our lives. What impact does big data have on our roadways and the motorist experience? Google maps, for instance, sifts through and organizes hordes and hordes of data to help power the amazing features of…

Accounting Firms And Data Security

Accounting Firms And Data Security

Accounting Firms And Data Security With the growth of cloud computing, social media, and SaaS, accounting firms have found new ways to collaborate and conduct business with their clients. Unknowingly, much of the data now resides in the cloud. Cloud computing has provided these accountants an opportunity to work anytime and anywhere with increased flexibility.…

Is The Internet of Things A Perfect Storm?

Is The Internet of Things A Perfect Storm?

Is The Internet of Things A Perfect Storm? There has been a great deal of discussion surrounding the Internet of Things over the past couple of years as more companies are taking an active and aggressive interest. IBM for example has recently decided to invest $3 Billion over the next 4 years. “Our knowledge of…

Technology Sponsors

hp Logo CityCloud-PoweredByOpenstack-Bluesquare_logo_100x100-01
cisco_logo_100x100 vmware citrix100
Site 24x7 200px-KPMG

Established in 2009, CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

CloudTweaks Comic Library

Advertising