Rackspace Expands Fanatical Support, Brings its Legendary Service Levels to the Cloud

SAN ANTONIO–(BUSINESS WIRE)–Rackspace® Hosting (NYSE: RAX), the world’s leading specialist in the hosting and cloud computing industry, today defined a new category in hosting: managed cloud. The first managed cloud offering is Cloud Servers with a managed service level, providing businesses with proactive monitoring, troubleshooting and guidance on how to leverage cloud computing. Rackspace is expanding its famous Fanatical Support® into the cloud, by marrying its industry-leading 24x7x365 managed service level with its highly scalable on-demand Cloud Servers offering. With this support, companies can spend less time worrying about infrastructure and more time focusing on their core business.

The service offering is ideal for companies that want to transition to a cloud environment for on-demand availability, flexibility and scalability, but lack internal cloud expertise. In addition to the 24x7x365 core service level already provided on the Rackspace Cloud, managed cloud will use dedicated teams to provide OS Support and Application Level Support, as well as guidance on how to leverage the cloud. Dozens of companies participated in Rackspace’s Beta program and have seen the benefits that the managed cloud offering has to offer.

“We manage the marketing, athlete tracking and live event coverage of each Ironman race, and have fluctuating business needs throughout the year,” said Travis Sitzlar, Chief Technologist, World Triathlon Corp., organizer of the world-renowned Ironman races, and a beta customer. “Managed cloud is ideal for us because we have traffic peaks during race times and significantly less demand when there are fewer events occurring. The cloud environment is perfect for us, as we can take advantage of scaling up and down throughout the year, but we could not do it without the support from Rackspace. The managed service is critical to us because Rackspace provides us with the professional insight on how to best use the cloud environment while also helping to ensure that issues are proactively resolved, so we can focus on producing the best Ironman events.”

With a choice of support options, customers can select the approach that best meets their needs. Managed cloud provides a suite of features supported by the industry’s leading Service Level Agreement (SLA), including:

  • 24x7x365 rapid response to monitoring alerts that are sent to customers and the Rackspace support team. If customers choose, Rackspace can be authorized to troubleshoot problems before customers even know about it.
  • Key Operating system and application infrastructure support, including updates and patches to the following operating systems: MS Windows 2008 R2 Enterprise 64-bit, Ubuntu 10.4, (Lucid Lynx), Red Hat Enterprise Linux 5.4, CentOS 5.5. Key applications supported include Apache, MySQL, PHP; .Net/IIS; Microsoft SQL Server Standard Edition 2008 R2.
  • Technical guidance. Managed cloud can help customers plan for future growth and maximize their current cloud environment.
  • Admin Level Access to cloud servers is provided so customers can maintain full control at all times. In addition, Rackspace will also maintain access so our support teams can troubleshoot and resolve issues in real time.
  • Anytime, anywhere accessibility. Customers can reach their support team via phone call, chat, or e-mail, and can submit service tickets. Rackspace will proactively work on issues based on alerts and can also support customers who are trying to resolve their own issues with the built-in management tools. Rackspace also maintains responsibility for network and hardware uptime.

“Today Rackspace is defining a new category of hosting – managed cloud – much as we did a decade ago when we led the way in managed hosting,” said Pat Matthews, senior vice president of cloud at Rackspace. “Although the first era of the cloud was for developers and early adopters, now the rest of the world wants to use this incredible technology, and Rackspace is making this possible. Many businesses want the help and expertise to make cloud computing work for them. We listened to our customers and now provide unmatched service in the cloud so companies can focus on what they know best — their core business — while Rackspace takes care of the rest.”

About Rackspace Hosting

Rackspace Hosting is the world’s leading specialist in the hosting and cloud computing industry, and a founder of OpenStack, an open source cloud platform. The San Antonio-based company provides Fanatical Support® to its customers, across a portfolio of IT services, including Managed Hosting and Cloud Computing. For more information, visit www.rackspace.com.

Source: Business Wire

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!
FacebookTwitterLinkedInGoogle+Share

Sorry, comments are closed for this post.

Join Our Newsletter

Receive updates each week on news, tips, events, comics and much more...

Popular

Top Viral Impact

Cloud Computing Adoption Continues

Cloud Computing Adoption Continues

Cloud Computing Adoption Continues Nowadays, many companies are changing their overall information technology strategies to embrace cloud computing in order to open up business opportunities.  There are numerous definitions of cloud computing. Simply speaking, the term “cloud computing” comes from network diagrams in which cloud shapes are  used to describe certain types of networks. All

Cloud Infographic – The Power Of Cloud Disaster Recovery

Cloud Infographic – The Power Of Cloud Disaster Recovery

Cloud Infographic – The Power Of Cloud Disaster Recovery Preventing a Cloud Disaster is one thing. Recovering from a disaster is a whole other area of concern. Today’s infographic provided by CloudVelox outlines some best practices and safeguards in order to help your business make more informed decisions. About Latest Posts Follow Us!CloudTweaksEstablished in 2009,

Cloud Infographic – The Internet Of Things In 2020

Cloud Infographic – The Internet Of Things In 2020

Cloud Infographic –  The Internet Of Things In 2020 The growing interest in the Internet of Things is amongst us and there is much discussion. Attached is an archived but still relevant infographic by Intel which has produced a memorizing snapshot at how the number of connected devices have exploded since the birth of the

Can I Contribute To CloudTweaks?

Yes, much of our focus in 2015 will be on working with other influencers in a collaborative manner. If you're a technology influencer looking to collaborate long term with CloudTweaks – a globally recognized leader in cloud computing information – drop us an email with “tech influencer” in the subject line.

Please review the guidelines before applying.

Whitepapers

Top Research Assets

HP OpenStack® Technology Breaking the Enterprise Barrier

HP OpenStack® Technology Breaking the Enterprise Barrier

Explore how cloud computing is a solution to the problems facing data centers today and highlights the cutting-edge technology (including OpenStack cloud computing) that HP is bringing to the current stage. If you are a CTO, data center administrator, systems architect, or an IT professional looking for an enterprise-grade, hybrid delivery cloud computing solution that’s open,

Public Cloud Flexibility, Private Cloud Security

Public Cloud Flexibility, Private Cloud Security

Public Cloud Flexibility, Private Cloud Security Cloud applications are a priority for every business – the technology is flexible, easy-to-use, and offers compelling economic benefits to the enterprise. The challenge is that cloud applications increase the potential for corporate data to leak, raising compliance and security concerns for IT. A primary security concern facing organizations moving

Hewlett-Packard Company On-Demand Webinar

Hewlett-Packard Company On-Demand Webinar

Shifting Workloads and the Server Evolution Learn more about the latest industry trends and the challenges customers are talking about. Every ten to fifteen years, the types of workloads servers host swiftly shift. This happened with the first single-mission mainframes and today, as disruptive technologies appear in the form of big data, cloud, mobility and