Contact Center Cloud Platform Honored for Exceptional Innovation
SANTA CLARA, CA–(Marketwire – January 6, 2011) – LiveOps announced today that the LiveOps Contact Center Cloud Platform has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
The LiveOps Contact Center Cloud Platform enables companies to rapidly deploy an always-on and instantly scalable contact center infrastructure in a pay-per-use model. By using a cloud-based service, LiveOps customers have many advantages over users of traditional software solutions including immediate and seamless access to new features at no additional cost and without having to stop their mission-critical operations to accommodate time-consuming upgrade procedures. The LiveOps Contact Center Cloud Platform is a feature-rich solution that can transform a business’ contact center to yield higher performance, provide better real-time visibility into operations and the flexibility to model and manage its contact center to meet ever-changing business requirements. Today, a wide range of companies in the financial, insurance, healthcare, retail and marketing industries rely on the LiveOps Contact Center Cloud Platform to ensure their operations are meeting company goals, as well as creating the best customer experience.
“We are truly honored to receive this recognition from an organization that has its finger on the pulse of all the hot trends in customer relationship management and contact center solutions,” said Paul Lang, SVP of Marketing and Products at LiveOps. “Cloud computing is driving many amazing innovations in the way businesses operate and we are excited to be transforming how contact centers can operate to deliver better performance and results for our clients.”
“LiveOps was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. The LiveOps Contact Center Cloud Platform has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and LiveOps has earned its place with this distinguished honor.”
The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions’ 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
LiveOps is transforming sales and service work. The company offers innovative solutions aimed at solving technology and workforce needs for today’s businesses. The LiveOps Contact Center Cloud Platform is the award-winning technology platform that enables companies to enhance their consumer experience while achieving measurable operational efficiencies. Based on this same cloud-based platform, LiveOps offers Workforce Cloud, the largest marketplace for call center workers, uniting more than 20,000 independent agents with companies in a wide range of industries including financial, health, insurance, retail, marketing and media. The company has created an environment where work and talent are unconstrained by geographical boundaries, and the right people are engaged in the right work at the right time. The company has been recognized by business and government organizations for its technology, innovative business model and visionary leadership team. LiveOps is headquartered in Santa Clara, California.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information