Lower Amazon Prices – Cloud Support Package Breakdown

Lower Amazon Prices – Cloud Support Package Breakdown

By CloudTweaks

On January 6th 2011, Amazon Web Services (AWS) announced some good news for users of the existing Premium Support offerings with a 50% usage pricing reduction. They have also added two new support plans; Bronze and Platinum to their existing Silver and Gold Premium Support offerings.

Bronze Premium Support is a low-priced option aimed at developers or small businesses with non-critical systems running on AWS and is currently priced at $49 a month. With the guarantee of a response time within 12 hours during local business hours, this will be welcomed by the smaller developer and should help to increase the number of offerings available on the platform. Small businesses may also be more tempted to consider hosting applications and be happy with this level of support.

For the greater of $100 or 5% of your AWS usage charges per month, Silver Premium Support cuts the response time down to four hours and allows an additional named contact. This service still only operates on local business hours, but would be more useful for a larger business or a non-critical system that can carry an element of downtime.

Gold Premium Support reduces the response time down to one hour and increases the hours that the service operates to 24×7. There is now a maximum of three named contacts and dedicated one-on-one telephone support. This will cost you the greater of $400 or between 5% and 10% of your monthly AWS usage depending on your level of use. This is aimed squarely at larger business and mission-critical applications that need the comfort of rapid response to any problem.

The new Platinum Premium Support offering builds on the levels of service previously offered by Gold, and includes guaranteed 15 minute response time 24×7. In addition to one-on-one phone support, you get direct access to your technical account manager and “white-glove” case handling, where your support calls are routed directly to specially trained engineers for a prompt resolution. There is also “management business reviews”, where your technical account manager helps with infrastructure planning. This level of service comes at a price, which is the greater of $15,000 or 10% of your monthly AWS usage charge, per month. Platinum Support is aimed at very large organizations and important mission-critical systems that need to meet very high levels of availability.

These new prices and support plans will be good news for anyone who is an existing customer of, or thinking of using, Amazon Web Services. The Bronze level is ideal for the smaller developer who is just testing the waters with AWS and the faster response times and extra services of Platinum could make a big difference to a mission critical or large user of AWS.

Reference
Amazon Web Services Premium Support
http://aws.amazon.com/premiumsupport/

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!

Sorry, comments are closed for this post.

Join Our Newsletter

Receive updates each week on news, tips, events, comics and much more...

Can I Contribute To CloudTweaks?

Yes, much of our focus in 2015 will be on working with other influencers in a collaborative manner. If you're a technology influencer looking to collaborate long term with CloudTweaks – a globally recognized leader in cloud computing information – drop us an email with “tech influencer” in the subject line.

Please review the guidelines before applying.

Contributors

Cloud Infographic – Wearable Tech And Preventative Healthcare

Cloud Infographic – Wearable Tech And Preventative Healthcare

Wearable Tech And Preventative Healthcare There are so many exciting new opportunities available to utilize wearable technology in the future.  Areas such as nanotechnology disease monitoring, crowdfunding to wearable accessories are some excellent examples of the potential. Estimates vary, but appear to suggest that the market will produce between $14-50 Billion over the next few years. Included below

Ten Tips For Successful Business Intelligence Implementation

Ten Tips For Successful Business Intelligence Implementation

Ten Tips for Successful Business Intelligence Implementation The cost of Business Intelligence (BI) software goes far beyond the purchase price. Time spent researching, implementing, and maintaining your BI investment can snowball quickly and mistakes are often expensive. Your time is valuable – save it by learning from other businesses’ experiences. We’ve compiled the top ten

Knots And Cloud Service Providers

Knots And Cloud Service Providers

How Do These Two Compare? In Boy Scouts, I learned how to tie knots. The quickest knot you can tie is the slipknot. It’s very effective for connecting one thing to another via the rope you have. It was used in setting up tents, mooring boats to docks temporarily and lifting your food up into

Aggregated News

Popular News Sources

Storage Considerations for SharePoint Backups

Storage Considerations for SharePoint Backups

Storage Considerations for SharePoint Backups Wednesday, October 29, 2014 @ 9:00 am/12:00pm ET. Backup and Restore of a SharePoint environment can be a complex endeavor as the product consists of multiple components running at various tiers, each with their own backup and restore requirements. In addition, SharePoint documents are stored as Binary Large Objects (BLOBs) in

OpenDNS Deployment Leads to Twenty-Fold Decrease in Malware Infections at Hamamatsu

OpenDNS Deployment Leads to Twenty-Fold Decrease in Malware Infections at Hamamatsu

Decreases in Malware Infections at Hamamatsu OpenDNS, a leading provider of cloud-delivered security, today announced that it has enabled Hamamatsu, a Japanese manufacturer of optical sensor technologies, to virtually eliminate malware infections across its U.S. Read the source article at Finance News About Latest Posts Follow Us!CloudTweaksEstablished in 2009, CloudTweaks.com is recognized as one of the

IBM and Microsoft – What Are They Doing With The Hybrid Cloud?

IBM and Microsoft – What Are They Doing With The Hybrid Cloud?

What Are They Doing With The Hybrid Cloud? “Microsoft is committed to helping enterprise customers realize the tremendous benefits of cloud computing across their own systems, partner clouds and Microsoft Azure,” said Scott Guthrie, executive vice president,Cloud and Enterprise, Microsoft. “With this … Read the source article at CNNMoney About Latest Posts Follow Us!CloudTweaksEstablished in 2009, CloudTweaks.com is recognized