Sage Announces Latest CRM Enhancements for SalesLogix Cloud

(SCOTTSDALE, AZ–(Marketwire – January 20, 2011) – Sage North America, a provider of business management software and services to more than three million small and midsized businesses in the United States and Canada, today announced the addition of Sage SalesLogix KnowledgeSync alerts, the Sage SalesLogix Customer Portal and additional Web administration enhancements for Sage SalesLogix Cloud and on-premises users. The features are the latest in a series of ongoing enhancements that extend CRM flexibility and business value beyond traditional SaaS offerings.

Businesses consistently seek more ways to benefit from the data in their CRM systems and we design Sage SalesLogix enhancements with their proactive selling methods in mind,” said Joe Bergera, executive vice president and global general manager, Sage CRM Solutions. “Allowing CRM users to specify what data reaches them when and where, for example, brings the most profitable opportunities into view so sales professionals can prioritize their time accordingly.”

Sage SalesLogix KnowledgeSync increases the usefulness of data by proactively monitoring Sage SalesLogix and notifying specific users when key sales opportunities are identified, customer support issues need addressing or important activities within a sales cycle are due. KnowledgeSync users can define dynamic business rules and criteria including dates and dollar amounts within the CRM system that trigger alerts and determine who they are sent to.

Businesses using Sage SalesLogix Cloud CRM systems can improve their customers’ support experiences and reduce service costs by offering 24×7 self-service through the Sage SalesLogix Customer Portal. Customers can view, add or edit tickets and submit comments and attachments via the Web and the Sage SalesLogix Customer Portal will automatically assign tickets to support representatives based on defined criteria.

Additional Sage SalesLogix Cloud Web administration enhancements improve flexibility for creating user, team and group security profiles that govern who can access and edit data, and what actions they can perform within specific areas of the CRM system. Enhanced Standard Problems and Resolutions functionality and Lead Qualification capabilities further improve ease of administration and user productivity.

Sage SalesLogix Cloud is a next-generation Cloud-based CRM offering built upon the Amazon Elastic Compute Cloud™ (EC2™) infrastructure. Sage SalesLogix Cloud customers enjoy the flexibility and rapid time to value of on-demand systems, combined with the security, control and data ownership associated with traditional on-premise solutions.

Sage SalesLogix provides a complete view of customer interactions across sales, marketing, customer service and support functions so teams can collaborate and respond promptly and knowledgeably to customer inquiries or sales opportunities. Powerful process automation and a highly customizable platform help businesses achieve stronger sales results. For more information about Sage SalesLogix Cloud visit www.sagesaleslogix.com/cloud.

Sage SalesLogix KnowledgeSync is now available for Sage SalesLogix Cloud customers beginning at $350 per month per system. The Sage SalesLogix Customer Portal is available beginning at $350 per month per system. Web administration enhancements are available to all customers. For more information customers can call 800-643-6400 or contact their Sage CRM Solutions business partner.

About Sage North America
Sage North America is part of The Sage Group plc, a leading global supplier of business management software and services. Sage North America employs 4,000 people and supports 3.2 million small and midsized business customers. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs 13,400 people and supports 6.3 million customers worldwide. For more information, please visit the website at www.sagenorthamerica.com.

Source: Marketwire

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!
FacebookTwitterLinkedInGoogle+Share

3 Responses to Sage Announces Latest CRM Enhancements for SalesLogix Cloud

  1. Hey there CloudTweaks – I think the SalesLogix Customer Portal is going to be a really effective enhancement for a lot of businesses. Service-oriented businesses can deploy their CRM system with the peace of mind that no issue will go overlooked.

Join Our Newsletter

Receive updates each week on news, tips, events, comics and much more...

Popular

Top Viral Impact

Cloud Infographic: Disaster Recovery

Cloud Infographic: Disaster Recovery

Cloud Infographic: Disaster Recovery  Business downtime can be detrimental without a proper disaster recovery plan in place. Only 6% of businesses that experience downtime without a plan will survive long term. Less than half of all businesses that experience a disaster are likely to reopen their doors. There are many causes of data loss and

Cloud Infographic – The Internet Of Things In 2020

Cloud Infographic – The Internet Of Things In 2020

Cloud Infographic –  The Internet Of Things In 2020 The growing interest in the Internet of Things is amongst us and there is much discussion. Attached is an archived but still relevant infographic by Intel which has produced a memorizing snapshot at how the number of connected devices have exploded since the birth of the

Can I Contribute To CloudTweaks?

Yes, much of our focus in 2015 will be on working with other influencers in a collaborative manner. If you're a technology influencer looking to collaborate long term with CloudTweaks – a globally recognized leader in cloud computing information – drop us an email with “tech influencer” in the subject line.

Please review the guidelines before applying.

Whitepapers

Top Research Assets

HP OpenStack® Technology Breaking the Enterprise Barrier

HP OpenStack® Technology Breaking the Enterprise Barrier

Explore how cloud computing is a solution to the problems facing data centers today and highlights the cutting-edge technology (including OpenStack cloud computing) that HP is bringing to the current stage. If you are a CTO, data center administrator, systems architect, or an IT professional looking for an enterprise-grade, hybrid delivery cloud computing solution that’s open,

Public Cloud Flexibility, Private Cloud Security

Public Cloud Flexibility, Private Cloud Security

Public Cloud Flexibility, Private Cloud Security Cloud applications are a priority for every business – the technology is flexible, easy-to-use, and offers compelling economic benefits to the enterprise. The challenge is that cloud applications increase the potential for corporate data to leak, raising compliance and security concerns for IT. A primary security concern facing organizations moving

Hewlett-Packard Company On-Demand Webinar

Hewlett-Packard Company On-Demand Webinar

Shifting Workloads and the Server Evolution Learn more about the latest industry trends and the challenges customers are talking about. Every ten to fifteen years, the types of workloads servers host swiftly shift. This happened with the first single-mission mainframes and today, as disruptive technologies appear in the form of big data, cloud, mobility and