(SCOTTSDALE, AZ–(Marketwire – January 20, 2011) – Sage North America, a provider of business management software and services to more than three million small and midsized businesses in the United States and Canada, today announced the addition of Sage SalesLogix KnowledgeSync alerts, the Sage SalesLogix Customer Portal and additional Web administration enhancements for Sage SalesLogix Cloud and on-premises users. The features are the latest in a series of ongoing enhancements that extend CRM flexibility and business value beyond traditional SaaS offerings.
“Businesses consistently seek more ways to benefit from the data in their CRM systems and we design Sage SalesLogix enhancements with their proactive selling methods in mind,” said Joe Bergera, executive vice president and global general manager, Sage CRM Solutions. “Allowing CRM users to specify what data reaches them when and where, for example, brings the most profitable opportunities into view so sales professionals can prioritize their time accordingly.”
Sage SalesLogix KnowledgeSync increases the usefulness of data by proactively monitoring Sage SalesLogix and notifying specific users when key sales opportunities are identified, customer support issues need addressing or important activities within a sales cycle are due. KnowledgeSync users can define dynamic business rules and criteria including dates and dollar amounts within the CRM system that trigger alerts and determine who they are sent to.
Businesses using Sage SalesLogix Cloud CRM systems can improve their customers’ support experiences and reduce service costs by offering 24×7 self-service through the Sage SalesLogix Customer Portal. Customers can view, add or edit tickets and submit comments and attachments via the Web and the Sage SalesLogix Customer Portal will automatically assign tickets to support representatives based on defined criteria.
Additional Sage SalesLogix Cloud Web administration enhancements improve flexibility for creating user, team and group security profiles that govern who can access and edit data, and what actions they can perform within specific areas of the CRM system. Enhanced Standard Problems and Resolutions functionality and Lead Qualification capabilities further improve ease of administration and user productivity.
Sage SalesLogix Cloud is a next-generation Cloud-based CRM offering built upon the Amazon Elastic Compute Cloud™ (EC2™) infrastructure. Sage SalesLogix Cloud customers enjoy the flexibility and rapid time to value of on-demand systems, combined with the security, control and data ownership associated with traditional on-premise solutions.
Sage SalesLogix provides a complete view of customer interactions across sales, marketing, customer service and support functions so teams can collaborate and respond promptly and knowledgeably to customer inquiries or sales opportunities. Powerful process automation and a highly customizable platform help businesses achieve stronger sales results. For more information about Sage SalesLogix Cloud visit www.sagesaleslogix.com/cloud.
Sage SalesLogix KnowledgeSync is now available for Sage SalesLogix Cloud customers beginning at $350 per month per system. The Sage SalesLogix Customer Portal is available beginning at $350 per month per system. Web administration enhancements are available to all customers. For more information customers can call 800-643-6400 or contact their Sage CRM Solutions business partner.
About Sage North America
Sage North America is part of The Sage Group plc, a leading global supplier of business management software and services. Sage North America employs 4,000 people and supports 3.2 million small and midsized business customers. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs 13,400 people and supports 6.3 million customers worldwide. For more information, please visit the website at www.sagenorthamerica.com.