5 Cloud-Based Call Center Services and Solutions For Your Business

Call Center Services and Solutions For Your Business On The Cloud

 

 

 

Global Response

Global Response is a leading provider of outsourced customer contact solutions and call center services for multichannel retailers, direct response advertisers, healthcare and insurance providers, government and higher education.  Global Response offers many IVR applications: Lead generation, NACSZ capture, automated surveys, Help lines, FAQ’s, and Order Status.  Global Response also offers Voice Broadcasting – the ability to send out thousands of calls communicating time-critical information.

Five9

With over 170 employees world-wide, Five9 has one of the largest engineering organizations in the industry, allowing the company to be at the forefront of innovation in the hosted call center space. The company has strong yearly revenue growth and is profitable. Since the company’s inception, Five9 has steadily acquired customers of increasing size and scope of business needs, and now serves all customer size bands in the on-demand call center software market: Small and Medium-Sized Businesses, Mid-Market, and Enterprise.  Five9’s leadership in delivering world-class hosted call center software spans customers on five continents in many industry sectors.

Transera

Transera was one of the first companies to deploy virtual contact centers as a Saas (software as a service) solution in the cloud and you can put those years of experience into practice in your own call center within a matter of months. There’s no need to purchase or support expensive technology infrastructures and your agents can be located internally, at an outsourcer and/or working from home anywhere on the globe. A real-time dashboard tells you instantly what is working well in your call center, and for those things that aren’t, you have the unparalleled control and flexibility to change call routing rules and the caller experience on the fly across all your agents.

iPscape

Secure cloud-based technology for contact centres IPscape allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that’s painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice – simple, easy, done.

3CLogic/TelOnlineGroup

The only cloud based call center provider on AWS (Amazon Web Services Platform) 3CLogic provides all the features required for managing a service center from the web browser: Toll free numbers or Local numbers, CRM, agent management, service center management, reports and dashboard. The agent interface for receiving calls, coaching and barge-in is a windows based client.

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!

Sorry, comments are closed for this post.

Comics

At CloudTweaks, we're plugged into the cloud, the internet of things and all that the web has to offer. From wearable technology, to mobile computing, cloud computing and big data, CloudTweaks is your source for updates and news on the most innovative technology.

Popular

Top Viral Impact

Cloud Infographic: Corporate IT Security Stats

Cloud Infographic: Corporate IT Security Stats

Cloud Infographic: Corporate IT Security Stats Each week on CloudTweaks we provide a few shoutouts to companies who provide engaging and interesting infographics that reflect our readers interests.  In this case, we have an excellent infographic provided by the team at arellia.com which takes a closer look at cyber-security and some of the biggest malware threats…

2014 Future Of Cloud Computing Survey Results

2014 Future Of Cloud Computing Survey Results

Engine Yard Joins North Bridge Venture Partners, Gigaom Research and Industry Collaborators to Unveil 2014 Future of Cloud Computing Survey Results SAN FRANCISCO, CA–(Marketwired – Jun 25, 2014) – Engine Yard, the leading cloud application management platform, today announced its role as a collaborator in releasing the results of the fourth annual Future of Cloud Computing Survey,…

Are Cloud Servers The Right Choice For Your Business?

Are Cloud Servers The Right Choice For Your Business?

Cloud servers offer power, flexibility, reliability, and client friendly hosting for small and medium businesses that have outgrown shared hosting. New business hosting clients are bombarded with an incredible diversity of different choices for their site’s hosting. It can be a challenge to negotiate the range of platforms and the marketing hype that many hosting…

Cloud Computing Offers Key Benefits For Small, Medium Businesses

Cloud Computing Offers Key Benefits For Small, Medium Businesses

A growing number of small and medium businesses in the United States rely on as a means of deploying mission-critical software products. Prior to the advent of cloud-based products — software solutions delivered over the Internet – companies were often forced to invest in servers and other products to run software and store data. The…

5 Ways The Internet of Things Will Drive Cloud Growth

5 Ways The Internet of Things Will Drive Cloud Growth

5 Ways The Internet of Things Will Drive Cloud Growth The Internet of Things is the latest term to describe the interconnectivity of all our devices and home appliances. The goal of the internet of things is to create universal applications that are connected to all of the lights, TVs, door locks, air conditioning, and…


CloudTweaks Writers & Contributors

Featured Sponsors

2015 Advertising Opportunities - Find Out More!

Cloud Logo Sponsors

hp Logo CityCloud-PoweredByOpenstack-Bluesquare_logo_100x100-01
cisco_logo_100x100 vmware citrix100

Established in 2009, CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

Contact

CloudTweaks Media
Phone: 1 (212) 763-0021

Join Our Newsletter