The Lighter Side Of The Cloud – The Apple Watch
The Lighter Side Of The Cloud – Delegation
The Lighter Side Of The Cloud – Down The Line
The Lighter Side Of The Cloud – Whoops!
The Lighter Side Of The Cloud – Day 5

5 Cloud-Based Call Center Services and Solutions For Your Business

Call Center Services and Solutions For Your Business On The Cloud

Global Response

Global Response is a leading provider of outsourced customer contact solutions and call center services for multichannel retailers, direct response advertisers, healthcare and insurance providers, government and higher education.  Global Response offers many IVR applications: Lead generation, NACSZ capture, automated surveys, Help lines, FAQ’s, and Order Status.  Global Response also offers Voice Broadcasting – the ability to send out thousands of calls communicating time-critical information.

Five9

With over 170 employees world-wide, Five9 has one of the largest engineering organizations in the industry, allowing the company to be at the forefront of innovation in the hosted call center space. The company has strong yearly revenue growth and is profitable. Since the company’s inception, Five9 has steadily acquired customers of increasing size and scope of business needs, and now serves all customer size bands in the on-demand call center software market: Small and Medium-Sized Businesses, Mid-Market, and Enterprise.  Five9’s leadership in delivering world-class hosted call center software spans customers on five continents in many industry sectors.

Transera

Transera was one of the first companies to deploy virtual contact centers as a Saas (software as a service) solution in the cloud and you can put those years of experience into practice in your own call center within a matter of months. There’s no need to purchase or support expensive technology infrastructures and your agents can be located internally, at an outsourcer and/or working from home anywhere on the globe. A real-time dashboard tells you instantly what is working well in your call center, and for those things that aren’t, you have the unparalleled control and flexibility to change call routing rules and the caller experience on the fly across all your agents.

iPscape

Secure cloud-based technology for contact centres IPscape allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that’s painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice – simple, easy, done.

3CLogic/TelOnlineGroup

The only cloud based call center provider on AWS (Amazon Web Services Platform) 3CLogic provides all the features required for managing a service center from the web browser: Toll free numbers or Local numbers, CRM, agent management, service center management, reports and dashboard. The agent interface for receiving calls, coaching and barge-in is a windows based client.

By Glenn Blake

Glenn Blake
Follow Us

Glenn Blake

Glenn Blake is a writer for CloudTweaks and has been writing about technology trends for over 25 years.
Glenn Blake
Follow Us

Latest posts by Glenn Blake (see all)

Sorry, comments are closed for this post.

Recent

Mobile Connectivity Rises – 24 Billion Networked Devices By 2019

Mobile Connectivity Rises – 24 Billion Networked Devices By 2019

Mobile Connectivity Rises Mobile Technologies such as BYOD, Wearable Technology and Internet of Things are the cornerstone to strong cloud computing adoption and will continue to be the case as the number of connected devices continue to climb. In May 2015, Cisco released the complete VNI Global IP Traffic Forecast, 2014 – 2019. Global highlights…

9 Pitfalls of Providing Cloud-Based Online Government Services

9 Pitfalls of Providing Cloud-Based Online Government Services

Cloud-Based Online Government Services Pitfalls When the US government designed the Affordable Care Act, a key part of the program was to encourage enrollment through the Healthcare.gov website. This online service was supposed to make it easier for citizens to learn about the ACA, compare their health insurance options, and take full advantage of this…

IOT, Intelligent Sensors, And The Change That Is Coming…

IOT, Intelligent Sensors, And The Change That Is Coming…

Intelligent Sensors And The Future What is or isn’t connected: In the end, that is the internet of things. They, the things, represent stuff that has been around for the past 30 years. It was only recently that we have developed a way to consistently connect those devices. Despite the increasing awareness of IoT, it…

Popular Archives

Three Factors for Choosing Your Long-term Cloud Strategy

Three Factors for Choosing Your Long-term Cloud Strategy

Choosing Your Long-term Cloud Strategy A few weeks ago I visited the global headquarters of a large multi-national company to discuss cloud strategy with the CIO. I arrived 30 minutes early and took a tour of the area where the marketing team showcased their award winning brands. I was impressed by the digital marketing strategy…

Cloud Infographic – Interesting Big Data Facts

Cloud Infographic – Interesting Big Data Facts

Big Data Facts You Didn’t Know The term Big Data has been buzzing around tech circles for a few years now. Forrester has defined big data as “Technologies and techniques that make capturing value from data at an extreme scale economical.” The key word here is economical. If the costs of extracting, processing, and making use…

Sponsors

The Many Hats Of Today’s IT Managers

The Many Hats Of Today’s IT Managers

The Many Hats of IT Managers In years past, the IT department of most large organizations was much like a version of Middle Earth: a mysterious nether world where people who seemed infinitely smarter than the rest of us bustled around, speaking and typing languages that appeared indecipherable, yet, which made our world work. They…

Selling Your Business To Your Employees

Selling Your Business To Your Employees

Mobility For Your Employees It may seem a radical notion, the idea of selling your business to the people who work for you, but this is the era in which we now work. Employees of all levels are all incredibly aware of their options when it comes to mobility and employability. This doesn’t mean that…

Established in 2009

CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

CloudTweaks Comic Library

Advertising