Reactions to the Amazon Cloud Outage and the Company’s Explanation

Reactions to the Amazon Cloud Outage and the Company’s Explanation

The last two weeks have been the most difficult for cloud computing in general and Amazon Web Services in particular. The outage that left several online businesses non-functioning just before Easter.  The cloud has led to many analysis and debates.

When Amazon finally came out with an apology and an explanation a week after the incident, it gave rise to further speculation and comments, and also taught some valuable lessons to providers and consumers alike (See: Lessons from the Amazon Cloud Outage). For example, questions still remain as to the number of clients who actually lost data.

Here is a compilation of comments from industry insiders and experts in the aftermath of the critical incident that shook cyber space:

IT industry insiders

A blip, something that makes people more curious, more inquisitive about what a cloud service is and how it works, and what you are actually getting.” –Lew Moorman, chief strategy officer at Rackspace, speaking on the gravity of the incident.

Amazon has been extremely quiet around how the failure occurred and how it will be avoided in the future.” – Joseph Coyle, chief technology officer of Capgemini North America, commenting on Amazon’s initial reticence on the issue.

They really need to communicate during the outage. There have been a lot of complaints about Amazon’s lack of communication during this outage.” – Paul Burns, president of cloud computing research firm Neovise, seconding Coyle’s comment above.

This particular outage is a huge opportunity for other vendors. It really drives home the fact that there are a lot of cloud vendors out there. Those who may have been on the fence about Amazon may reconsider.” – Brian Fino, managing director of Fino Consulting, speaking about possible challengers to Amazon’s dominance in this space.

Journalists and domain experts

I thought the Amazon Web Services cloud used more automated procedures than that.” – Charles Babcock, editor-at-large, InformationWeek, in response to Amazon’s explanation about the incident.

Such issues are the nature of the beast. Due to their scale, cloud systems must be designed to be in many ways self-monitoring and self-repairing.” – Peter Bright, staff writer at technology blog Ars Technica.

While you’re negotiating those deals with one or more cloud providers, take a minute to examine your service level agreements (SLAs) with any provider. SLAs should set out how your providers are rewarded when things go right, and how you’re compensated when things go wrong.” – Robert Dutt, veteran IT journalist specializing on Canadian stories, advising cloud computing consumers about the importance of transparent contracts.

Amazon clients

It’s a pretty vulnerable feeling. This is a really big message to us that we need to revisit our strategy.” – Josh Cochrane, vice president of product development at Palo Alto Software, speaking about a possible change of heart about depending on the Amazon cloud.

We always store data in multiple zones to avoid this problem. The reason it went down is that it failed in multiple zones.” – Jeremy Edberg, senior product developer at Reddit.

If Amazon had been more forthcoming with what they are experiencing, we would have been able to restore our systems sooner.” – Keith Smith, CEO of BigDoor, expressing his displeasure at Amazon’s handling of the situation.

Our usually-amazing datacenter hosts, Amazon EC2, are having a few hiccups this morning, which affected us and a bunch of other services that use them.” – A more forgiving attitude from Four Square on its official blog.

“Judging by the length (of the apology), we can understand what took them so long. I am sure everyone would have appreciated more details during the outage itself, so that we could make an informed restore vs. ride it out decision, rather than continually being told ‘just a few more minutes’ until we lose faith.” – Justin Santa Barbara, founder of FathomDB, commenting on Amazon’s 5700-word apology and explanation.

By Sourya Biswas

sourya

Sourya Biswas is a former risk analyst who has worked with several financial organizations of international repute, besides being a freelance journalist with several articles published online. After 6 years of work, he has decided to pursue further studies at the University of Notre Dame, where he has completed his MBA. He holds a Bachelors in Engineering from the Indian Institute of Information Technology. He is also a member of high-IQ organizations Mensa and Triple Nine Society and has been a prolific writer to CloudTweaks over the years... http://www.cloudtweaks.com/author/sourya/

One Response to Reactions to the Amazon Cloud Outage and the Company’s Explanation

Comics

At CloudTweaks, we're plugged into the cloud, the internet of things and all that the web has to offer. From wearable technology, to mobile computing, cloud computing and big data, CloudTweaks is your source for updates and news on the most innovative technology.

Popular

Top Viral Impact

Are Cloud Servers The Right Choice For Your Business?

Are Cloud Servers The Right Choice For Your Business?

Cloud servers offer power, flexibility, reliability, and client friendly hosting for small and medium businesses that have outgrown shared hosting. New business hosting clients are bombarded with an incredible diversity of different choices for their site’s hosting. It can be a challenge to negotiate the range of platforms and the marketing hype that many hosting…

2014 Future Of Cloud Computing Survey Results

2014 Future Of Cloud Computing Survey Results

Engine Yard Joins North Bridge Venture Partners, Gigaom Research and Industry Collaborators to Unveil 2014 Future of Cloud Computing Survey Results SAN FRANCISCO, CA–(Marketwired – Jun 25, 2014) – Engine Yard, the leading cloud application management platform, today announced its role as a collaborator in releasing the results of the fourth annual Future of Cloud Computing Survey,…

IBM and SAP Announce Industry’s Largest Cloud Deal

IBM and SAP Announce Industry’s Largest Cloud Deal

IBM and SAP Announce Industry’s Largest Cloud Deal IBM and SAP have shaken the cloud computing world this afternoon with the announcement of one of the largest cloud deals in the industry’s history – bringing together two of the largest technology companies in a bid to offer a more holistic service to their clients. SAP…

Cloud Infographic – What Is The Internet of Things?

Cloud Infographic – What Is The Internet of Things?

What Is The Internet of Things? “We’re still in the first minutes of the first day of the Internet revolution.”  – Scott Cook The Internet of Things (IOT) and Smart Systems are based on the notions of Sensors, Connectivity, People and Processes. We are creating a new world to view and measure anything around us through…

Featured Sponsors

Salesforce Service Cloud: Air Traffic Control For Your Customer

Salesforce Service Cloud: Air Traffic Control For Your Customer

Salesforce Service Cloud One of the greatest benefits of the increasingly reliable and ubiquitous state of cloud technology is the removal of business silos and the consolidation of information flow, both in-house and on the road. This is of particular importance to the many different types of professionals whose work involves customer relationship management (CRM).…

Moving From Email Into The Cloud

Moving From Email Into The Cloud

Mobile Collaboration In The Cloud Imagine that you, as a manager, are told by the powers that be that you have to find “efficiencies” within your department that will result in one million dollars of savings annually. You struggle with this. You send an email to everyone on your senior team. “Where can we save…

Sponsors

Moving To The Cloud: A Smart Move Or Proceed With Caution?

Moving To The Cloud: A Smart Move Or Proceed With Caution?

Moving To The Cloud: A Smart Move Or Proceed With Caution? You hear it over and over again: The future of computing is in the cloud. Businesses should be moving to the cloud. If you’re not in the cloud, you’re behind the times. But trusting your essential data to a cloud may sound like a…

Placement Opportunities - Find Out!

Established in 2009, CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

You can help continue to support our community by social sharing, sponsoring, partnering or contributing to this great educational resource.

Contact

CloudTweaks Media
Phone: 1 (212) 763-0021

Join Our Newsletter