Microsoft Office 365 and Google Apps – Part 1

Microsoft Office 365 and Google Apps –  Part 1

I’m enjoying work at the moment. Google and Microsoft are at each others throats again along with their well-wishers, supporters and haters. I’m none of these so I’m happy to monitor the arguments and in some cases the ridiculous, ill-informed rants of those who hate anything released by a certain company. The release of Office 365 has fueled the debate and the debate brings out all the flaws which is one of the things I’m most interested in.

With the P1 plan Microsoft seems to have gone for a straight fight with Google for the small business market. With a maximum number of users set at 50 and no minimum, their target market is obvious enough and it’s about time they were addressed. Microsoft partners understand small business but there has definitely been a perception amongst some that Microsoft don’t really – apparently classing any business with under 250 employees as an SME.

The 24/7 Admin support offered by Microsoft as part of the BPOS offering has long been a selling point for the Microsoft product. Google continue to claim they have telephone and online support but I’m yet to meet anyone who has been able to find the number. I’ve got through to people who answer the phone as Google when trying to sort out my Adwords for instance but when pushed it has turned out that I was not talking to Google at all but a company to whom Google outsource a level of Adwords support.

Google partners do well out of Google because they are required for support. Microsoft have had the added value of a VERY friendly person on the other end of a telephone if you have an issue. You can then imagine my surprise to discover on the Office 365 support forum that ‘O365 Small Business customer support is provided through the forums. The service request feature in the portal is for billing/licensing issues only; all other issues opened through that link will be closed by customer support.’ (Chase Dahl – MSFT Moderator)

The support is still available for all of the enterprise plans and to be fair you get the office web apps thrown in with your subscription which comes at a price on the enterprise plans. All this however does make Office 365 plan P1 very comparable to the Google Apps offering. The ability to publish websites like we used to be able to in Office live bring the basic SharePoint available with plan P1 into line with Google Sites. Sure, there are still a lot more customization options on the SharePoint side than with Google sites, but the free web apps with ‘live editing’ brings Office 365 right into line with Google Apps.

There have been lots of reviews of Office 365 Beta – all based on the Enterprise plans. Office 365 is clearly a group of programs – not a single product. We will have to present the 2 plans separately and essentially as different products, which they are. I would think people are going to need support with the P1 product and perhaps it is more worthwhile for a lot of them to go for the enterprise product. Only time will tell us how this ends up. The P1 package is the competitor for Google Apps – the other products are much more powerful and priced accordingly. The question however is will Office 365 kill Google Apps – I would suggest it’s going to do plenty of damage and I think it’s a better product, however, everything has its price point and Google Apps Premier still comes with a saving of £1.25 per user per month . . . . .

A Step By Step Guide To Microsoft Office 365 – InfoGraph

Microsoft Office 365 – Reviewed In Plain English

Contribution By Andrew Gradwell

——————————————————————————————————————————————————————————-

Andrew Gradwell has experience in all levels of IT, as a user, support engineer and a company director. Heading up Cloud Hypermarket, Andrew is on a mission to bring cloud savings to companies that really need it, rather than those its most profitable to sell to.

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!

One Response to Microsoft Office 365 and Google Apps – Part 1

  1. Cloud Computing – Threat or Opportunity? Part 1 | CloudTweaks.com - Cloud Computing Community says:

    […] introduced the cloud version of its popular Office suite in an effort to stave of Google Apps (See: Microsoft Office 365 and Google Apps – Part 1). In other words, they are adapting, or at least, trying […]

Comics

At CloudTweaks, we're plugged into the cloud, the internet of things and all that the web has to offer. From wearable technology, to mobile computing, cloud computing and big data, CloudTweaks is your source for updates and news on the most innovative technology.

Popular

Top Viral Impact

Cloud Infographic – The Internet Of Things In 2020

Cloud Infographic – The Internet Of Things In 2020

Cloud Infographic –  The Internet Of Things In 2020 The growing interest in the Internet of Things is amongst us and there is much discussion. Attached is an archived but still relevant infographic by Intel which has produced a memorizing snapshot at how the number of connected devices have exploded since the birth of the…

Cloud Infographic: Most Used Cloud Apps

Cloud Infographic: Most Used Cloud Apps

Cloud app and analytics company, Netskope released its quarterly Cloud Report. The new report reveals that enterprise employees are using an average of 397 different cloud apps (most of which are unsanctioned), when IT estimated they have 40-50 — that’s a tenfold underestimation. Below is an infographic provided courtesy of the group at Netskope which goes into further detail.…

Cloud Infographic: The Education Of Tomorrow

Cloud Infographic: The Education Of Tomorrow

Cloud Infographic: The Education Of Tomorrow  Online Education is a very exciting topic for many as it opens up many new doors and opportunities. We’ve touched on areas such as Massive Open Online Sources (MOOC) which provides tremendous levels of cloud based interconnectivity. We’ve taken a look into higher education,  the increased demand for online courses as well as…

Using Big Data To Make Cities Smarter

Using Big Data To Make Cities Smarter

Using Big Data To Make Cities Smarter The city of the future is impeccably documented. Sensors are used to measure air quality, traffic patterns, and crowd movement. Emerging neighborhoods are quickly recognized, public safety threats are found via social networks, and emergencies are dealt with quicklier. Crowdsourcing reduces commuting times, provides people with better transportation…

Featured Sponsors

Moving From Email Into The Cloud

Moving From Email Into The Cloud

Mobile Collaboration In The Cloud Imagine that you, as a manager, are told by the powers that be that you have to find “efficiencies” within your department that will result in one million dollars of savings annually. You struggle with this. You send an email to everyone on your senior team. “Where can we save…

Sponsors

Built For The Cloud vs. Adapting To The Cloud

Built For The Cloud vs. Adapting To The Cloud

Built For The Cloud vs. Adapting To The Cloud It may just sound like semantics, but there is a real difference between something that was “built for” versus “adapted to.” Would you rather buy a house that was “designed for” energy efficiency or one that was “adapted to” be energy efficient? “Built for” describes a…

Placement Opportunities - Find Out!

Established in 2009, CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

You can help continue to support our community by social sharing, sponsoring, partnering or contributing to this great educational resource.

Contact

CloudTweaks Media
Phone: 1 (212) 763-0021

Join Our Newsletter