CSC Streamlines Insurance with Cloud Services
CSC is enabling insurers to tap into offerings in a secure, highly scalable environment through the launch of its new offering called Breezeway.
This collection of cloud-based, Web-subscription services can be used on multiple devices and platforms and have the ability to support a variety of multiline insurance agency functions.
CSC's first series of services in the Breezeway collection provides a desktop application that is built on Force.com. This offering provides agents and brokers with an instant link to carrier insurance applications and supports email, collaboration, electronic new business application management and e-signature.
The offering can also be used with tablets and handheld devices, and any other device that accesses the Internet including traditional desktops and laptops.
CSC claims that Breezeway can speed work and improve closure rates, with reduced costs and no capital outlay.
"An increasing number of companies are demanding social, mobile and open applications to serve their employees and customers," said Kendall Collins, chief marketing officer of salesforce.com. "Developing Breezeway on the Force.com platform provided CSC with the fastest way to get its insurance domain expertise out to the financial services industry."
"With traditional technologies, insurers are challenged with developing a single point of contact for agents and their customers," said Ray August, president of CSC's Financial Services Group. "CSC's Breezeway eliminates that challenge, introducing a new way to connect and a better way to serve the customer. Breezeway provides insurance agents and brokers with the access to insurance systems they need — whenever and wherever they need them — leading to improved flexibility and faster results."
Users of Breezeway will enjoy speed-to-service advantages including the efficient orchestration of business services and a framework of integration capabilities.
CSC intends to offer more services for commission management, agent's portfolio management, agent's customer service and customer self-service by the end of 2011.
By Anuradha Shukla