The Lighter Side Of The Cloud – Cloud Architecture
The Lighter Side Of The Cloud – Techwear
The Lighter Side Of The Cloud – Help Desk
The Lighter Side Of The Cloud – Passwords

8×8 Acquires Cloud Call Center Services Provider Contactual

8×8 Acquires Cloud Call Center Services Provider Contactual

8×8 has acquired cloud-based call center and customer interaction management solutions provider Contactual acting on its intent to buy the company on September 12, 2011.

Headquartered in Redwood City, California, Contactual provides small businesses and enterprise departments with an efficient way to improve customer satisfaction while lowering costs. The company has been acquired for 6,700,000 shares of unregistered 8×8 common stock on September 15, 2011. The companies note that this share amount was reduced at closing by 215,100 shares as 8×8 agreed to pay statutory tax withholding on behalf of five former executives of Contactual, Inc.

This strategic move is expected to broaden 8×8’s technological expertise and service offerings in the hosted SaaS (Software as a Service) call center market. Acquisition of Contactual also brings in house the only major software technology of 8×8’s service offerings that was not owned and developed by 8×8.

Together, 8×8 and Contactual become a formidable competitor in the customer interaction management and contact center space,” said 8×8 chairman & CEO Bryan Martin. “With our combined resources, longevity in the market and proven solution, we are in a unique and powerful position to quickly and effectively meet the needs of the growing number of businesses seeking non-premise, cloud-based call center services.”

Contactual and 8×8 have shared a business relationship since 2007.  8×8 has been reselling the Contactual contact center technology since then and has now made a strategic investment to advance its mission of becoming the industry’s premier provider of broad-based cloud communications and IaaS (Infrastructure as a Service) solutions.

8×8 is a pioneer in the development of cloud-based VoIP, video, mobile, and unified communications solutions. The company was in news last month for appointing Vance Raeside to lead Federal Government cloud-based sales initiative.

By Anuradha Shukla

Sorry, comments are closed for this post.

FREE! POPULAR RESEARCH TOOLS

Popular Archives

Five Signs The Internet of Things Is About To Explode

Five Signs The Internet of Things Is About To Explode

The Internet of Things Is About To Explode By 2020, Gartner estimates that the Internet of Things (IoT) will generate incremental revenue exceeding $300 billion worldwide. It’s an astoundingly large figure given that the sector barely existed three years ago. We are now rapidly evolving toward a world in which just about everything will become…

Cloud Infographic: Cloud Public, Private & Hybrid Differences

Cloud Infographic: Cloud Public, Private & Hybrid Differences

Cloud Public, Private & Hybrid Differences Many people have heard of cloud computing. There is however a tremendous number of people who still cannot differentiate between Public, Private & Hybrid cloud offerings.  Here is an excellent infographic provided by the group at iWeb which goes into greater detail on this subject. Infographic source: iWeb About…

Recent

Cloud Infographic – Top Vulnerable Applications

Cloud Infographic – Top Vulnerable Applications

Top Vulnerable Applications  As you use the Internet on a daily basis, you probably come across cyber security topics, but rarely glance at them twice. After all, cyber security threats don’t concern you, right? Well, that’s not exactly true. Cyber attacks are more widespread than you can imagine and they may be targeting your devices as…

The Lighter Side Of The Cloud – Whatever Happened To Alone Time?

The Lighter Side Of The Cloud – Whatever Happened To Alone Time?

By David Fletcher Are you looking to supercharge your Newsletter, Powerpoint presentation, Social media campaign or Website? Our universally recognized tech related comics can help you. Contact us for information on our commercial licensing rates.  About Latest Posts Anuradha Latest posts by Anuradha (see all) Dialogic Enables Cloud-Based Voice and Video Application Development – November…

MOST RECENT - Posted by
New Trends In Cloud Based Education

New Trends In Cloud Based Education

Cloud Based Education With technological progress accelerating and users’ computer experience becoming richer and increasingly complex, the future developments in education technology is very exciting. Students are now able to attend demonstration sessions on how to handle technology through remote laboratories using advanced applications in a truly interactive environment. One of these exciting areas is in telemedicine.…

The Many Hats Of Today’s IT Managers

The Many Hats Of Today’s IT Managers

The Many Hats of IT Managers In years past, the IT department of most large organizations was much like a version of Middle Earth: a mysterious nether world where people who seemed infinitely smarter than the rest of us bustled around, speaking and typing languages that appeared indecipherable, yet, which made our world work. They…

Selling Your Business To Your Employees

Selling Your Business To Your Employees

Mobility For Your Employees It may seem a radical notion, the idea of selling your business to the people who work for you, but this is the era in which we now work. Employees of all levels are all incredibly aware of their options when it comes to mobility and employability. This doesn’t mean that…

Technology Sponsors

hp Logo CityCloud-PoweredByOpenstack-Bluesquare_logo_100x100-01
cisco_logo_100x100 vmware citrix100
Site 24x7 200px-KPMG
Advertising ROI Plans

Established in 2009

CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

CloudTweaks Comic Library

Advertising