8×8 Acquires Cloud Call Center Services Provider Contactual

8×8 Acquires Cloud Call Center Services Provider Contactual

8×8 has acquired cloud-based call center and customer interaction management solutions provider Contactual acting on its intent to buy the company on September 12, 2011.

Headquartered in Redwood City, California, Contactual provides small businesses and enterprise departments with an efficient way to improve customer satisfaction while lowering costs. The company has been acquired for 6,700,000 shares of unregistered 8×8 common stock on September 15, 2011. The companies note that this share amount was reduced at closing by 215,100 shares as 8×8 agreed to pay statutory tax withholding on behalf of five former executives of Contactual, Inc.

This strategic move is expected to broaden 8×8’s technological expertise and service offerings in the hosted SaaS (Software as a Service) call center market. Acquisition of Contactual also brings in house the only major software technology of 8×8’s service offerings that was not owned and developed by 8×8.

Together, 8×8 and Contactual become a formidable competitor in the customer interaction management and contact center space,” said 8×8 chairman & CEO Bryan Martin. “With our combined resources, longevity in the market and proven solution, we are in a unique and powerful position to quickly and effectively meet the needs of the growing number of businesses seeking non-premise, cloud-based call center services.”

Contactual and 8×8 have shared a business relationship since 2007.  8×8 has been reselling the Contactual contact center technology since then and has now made a strategic investment to advance its mission of becoming the industry’s premier provider of broad-based cloud communications and IaaS (Infrastructure as a Service) solutions.

8×8 is a pioneer in the development of cloud-based VoIP, video, mobile, and unified communications solutions. The company was in news last month for appointing Vance Raeside to lead Federal Government cloud-based sales initiative.

By Anuradha Shukla

About CloudBuzz

Discover some of the top aggregated and curated technology news stories from around the world under the CloudBuzz authorship.

Catchup on trending stories related to Big Data, Cloud Computing, Wearable Technology, Internet of Things, Virtual Reality, Mobile Technologies and much more from some of the top information sources.

Find out more
View All Articles

Sorry, comments are closed for this post.

Red Hat Offers Container Native Persistent Storage for Linux Containers

Red Hat Offers Container Native Persistent Storage for Linux Containers

Red Hat Offers Container Storage Latest Red Hat Gluster Storage release enables greater agility and efficiency for OpenShift developers deploying application containers in production SAN FRANCISCO – RED HAT SUMMIT – June 28, 2016 – Red Hat, Inc. (NYSE: RHT), the world’s leading provider of open source solutions, today announced new storage innovations designed to enable developers to…

Dismissal Of Class Action Lawsuit A Setback For Internet Privacy

Dismissal Of Class Action Lawsuit A Setback For Internet Privacy

A Setback For Internet Privacy On Monday the Third U.S. Circuit Court of Appeals (a federal appeals court) unanimously dismissed a class action lawsuit by parents of children under the age of 13 who had used Nickelodeon’s websites against Google and Viacom (which owns the Nickelodeon websites). This was a result of litigation beginning in…

Controversial Chinese Cybersecurity Law Under Review Again

Controversial Chinese Cybersecurity Law Under Review Again

Cybersecurity Law BEIJING. The National People’s Congress, the equivalence of the Chinese Parliament, moved forward in drafting a second version of a controversial cybersecurity law first introduced almost a year ago. This means the law is thought to be closer to passing and will bring greater censorship for both foreign and domestic citizens and businesses.…

Personal Account of Google CEO Compromised

Personal Account of Google CEO Compromised

Personal Account Compromised The security of our information online, whether it’s our banking details, emails or personal information, is important. Hackers pose a very real threat to our privacy when there are vulnerabilities in the security of the services we use online. It can be worrying then when the CEO of perhaps the largest holder…

How You Can Improve Customer Experience With Fast Data Analytics

How You Can Improve Customer Experience With Fast Data Analytics

Fast Data Analytics In today’s constantly connected world, customers expect more than ever before from the companies they do business with. With the emergence of big data, businesses have been able to better meet and exceed customer expectations thanks to analytics and data science. However, the role of data in your business’ success doesn’t end…

Cloud Infographic – Cloud Computing And SMEs

Cloud Infographic – Cloud Computing And SMEs

Cloud Computing And SMEs SMEs (Small/Medium Sized Enterprises) make up the bulk of businesses today. Most cloud based applications created today are geared toward the SME market. Accounting, Storage, Backup services are just a few of them. According to the European Commission, cloud based technology could help 80% of organisations reduce costs by 10-20%. This infographic provided…

Cloud Infographic – The Future Of Big Data

Cloud Infographic – The Future Of Big Data

The Future Of Big Data Big Data is BIG business and will continue to be one of the more predominant areas of focus in the coming years from small startups to large scale corporations. We’ve already covered on CloudTweaks how Big Data can be utilized in a number of interesting ways from preventing world hunger to helping teams win…

Cloud Computing – The Game Changer

Cloud Computing – The Game Changer

Global Cloud Index In October, Cisco released its Global Cloud Index (GCI) report for 2014-2019, projecting a near 3-fold growth of global data center traffic, with predictions that this traffic will reach 8.6 zettabytes (cloud data center traffic) and 10.4 zettabytes (total data center traffic) per year in 2019 and 80% of it will come…

Mobile Connected Technologies – The Future Of The Healthcare Industry

Mobile Connected Technologies – The Future Of The Healthcare Industry

Mobile Connected Technologies Clinics, hospitals, and other healthcare facilities are embracing new mobile technologies in order to be more efficient in their daily tasks. With faster communication and better collaboration, clinicians can spend much less time handling medical devices and more time administering care to their patients. Industry experts are stating that mobile connected technologies…

Utilizing Digital Marketing Techniques Via The Cloud

Utilizing Digital Marketing Techniques Via The Cloud

Digital Marketing Trends In the past, trends in the exceptionally fast-paced digital marketing arena have been quickly adopted or abandoned, keeping marketers and consumers on their toes. 2016 promises a similarly expeditious temperament, with a few new digital marketing offerings taking center stage. According to Gartner’s recent research into Digital Marketing Hubs, brands plan to…

Disaster Recovery And The Cloud

Disaster Recovery And The Cloud

Disaster Recovery And The Cloud One of the least considered benefits of cloud computing in the average small or mid-sized business manager’s mind is the aspect of disaster recovery. Part of the reason for this is that so few small and mid-size businesses have ever contemplated the impact of a major disaster on their IT…

How Big Data Is Influencing Web Design

How Big Data Is Influencing Web Design

How Big Data Is Influencing Web Design For all you non-techies… You’re probably wondering what big data is (I know I was….a few years back) so let’s get the definitions out of the way so we’re on the same page, okay? Big data is A LOT of data – really, it is. It is a…