Salesforce.com Further Democratizes the Service Cloud

Salesforce.com Further Democratizes the Service Cloud

Salesforce.com has further democratized the Service Cloud by completing the acquisition of Assistly, an instant customer-service help desk built for the cloud.

Assistly was acquired for about $50 million in cash, net of cash acquired. Salesforce.com also assumed Assistly’s unvested options and will issue restricted stock units to certain Assistly shareholders. Founded in 2009, Assistly enables small companies and emerging businesses to set up and deliver social customer-service in minutes, with zero-touch onboarding.

Commenting on its acquisition, the enterprise cloud computing Salesforce.com notes that Assistly allows companies to manage service cases and engage with customers in real time over a range of channels from one, easy-to-use interface.

Assistly is used by some of the world’s fastest-growing companies like Instagram, Klout, One Kings Lane, Spotify and Square.

“Salesforce has spent over a decade democratizing enterprise applications in the cloud,” said Marc Benioff, chairman and CEO, salesforce.com. “The Assistly acquisition doubles down on that strategy by putting us at the heart of the new trend of customer service help desk applications that have instant sign up and zero-touch onboarding, expanding the potential reach of the Service Cloud to millions of companies around the world.

We started Assistly with the goal of bringing awesomely responsive customer support tools to the millions of small businesses struggling to serve customers in today’s social world,” said Alex Bard, CEO, Assistly. “As part of salesforce.com and the Service Cloud family, Assistly can continue to deliver and improve one of the world’s most-innovative customer-service applications. For our customers, this will be an unbeatable combination.”

Salesforce.com currently serves about 104,000 customers, and with this recent acquisition it is extending its services to millions of small and emerging businesses that have been waiting for a customer-service help desk application with instant sign up, zero-touch onboarding, and capabilities and pricing scaled to their needs.

Salesforce.com, which claims to lead the shift to the social enterprise, says that the combination of Assistly and the Service Cloud enables companies of all sizes to transform itself into a social enterprise.

By Anuradha Shukla

About CloudTweaks

Established in 2009, CloudTweaks is recognized as one of the leading authorities in connected technology information and services.

We embrace and instill thought leadership insights, relevant and timely news related stories, unbiased benchmark reporting as well as offer green/cleantech learning and consultive services around the world.

Our vision is to create awareness and to help find innovative ways to connect our planet in a positive eco-friendly manner.

In the meantime, you may connect with CloudTweaks by following and sharing our resources.

View All Articles

Sorry, comments are closed for this post.

Is Bigger Better? Not with the Cloud on Your Side

Is Bigger Better? Not with the Cloud on Your Side

Is Bigger Better? Growing up, bigger almost always equated to better. The bigger kid hit the baseball farther, threw the ball faster, shot the hockey puck harder and usually won the fight. In school, we were taught that larger companies were better than the smaller ones. Bigger, meant better economies of scale, more market share…

Smart Umbrellas – Wearable, Portable and Stayable

Smart Umbrellas – Wearable, Portable and Stayable

They automatically open when it starts to rain. A rising tide lifts all boats. What does a deluge do? Lifts everything, docks, piers, boats and anyone standing in the way. IoT post the Consumer Electronic Show is no longer a rising tide it is a deluge. You can avoid a rising or surge tide unless…

Destroying Cloud Data In The Age Of Data Multiplication

Destroying Cloud Data In The Age Of Data Multiplication

The Age of Data Multiplication We are surrounded by data, whether in our personal or professional lives with digital elements that are constantly being captured about us. This leads to exponentially increasing volumes of data whether from Internet-connected devices, video, cell records, customer transactions, healthcare and government records. Today, there is a growing awareness and…

On-Premise VoIP vs The Cloud

On-Premise VoIP vs The Cloud

Modern Day Phone Systems The jargon in the business phone system industry is enough to make even the most tech-savvy entrepreneur’s head spin. However, if we cut through all the strange wording and focus on the features that make each system unique, we can develop enough of an understanding to make a well-informed decision for…

The Success Formula For Private Cloud Deployments

The Success Formula For Private Cloud Deployments

OpenStack For Private Clouds On February 15th Tom Bittman of Gartner published a blog which asserted that 95% of Private Clouds are Failing. When an industry analyst makes a statement that big, in one of the top three priorities for enterprise CIOs today, it’s critical that we as an industry step back and understand how we…

New Smartphones From Apple, Samsung and HTC Promise To Light Up 2016

New Smartphones From Apple, Samsung and HTC Promise To Light Up 2016

New Smartphones from Apple, Samsung and HTC (Sponsored post courtesy of Verizon Wireless) The launch of the Galaxy S7 Edge at the Mobile World Congress in Barcelona during February was the first shot in a vintage year for mobile phones. The S7 is an incredible piece of hardware, but launches from HTC and Apple later in the…

Featured Sponsored Articles
How Successful Businesses Ensure Quality Team Communication

How Successful Businesses Ensure Quality Team Communication

Quality Team Communication  (Sponsored post courtesy of Hubgets) Successful team communication and collaboration are as vital to project and overall business success as the quality of products and services an organization develops. We rely on a host of business tools to ensure appropriate customer interactions, sound product manufacturing, and smooth back-end operations. However, the interpersonal relationships…

Featured Sponsored Articles
How To Develop A Business Continuity Plan Using Internet Performance Management

How To Develop A Business Continuity Plan Using Internet Performance Management

Internet Performance Management Planning CDN Performance Series Provided By Dyn In our previous post, we laid out the problems of business continuity and Internet Performance Management in today’s online environment.  In this article, we will take a look at some of the ways you can use traffic steering capabilities to execute business continuity planning and…

Featured Sponsored Articles

CloudTweaks is recognized as one of the leading influencers in cloud computing, infosec, big data and the internet of things (IoT) information. Our goal is to continue to build our growing information portal by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

Sponsor