Disaster Recovery in Cloud Computing

Disaster Recovery in Cloud Computing

Disaster Recovery in Cloud Computing

Considering a cloud service offering? You’re not alone. Practically every IT organization out there is at least discussing the cloud as a way to improve services, save money, or shift workloads, and there’s good reason for that. While the cloud might not be for everyone, it has tremendous advantages for understaffed IT shops, and can offer businesses from sole proprietorship’s to multi-nationals with millions of employees services on par with anything that could be deployed internally, and at a price point that could save a ton on the budget. However, when a company moves services to an outside provider, they are also moving responsibility for all the related aspects of that service both when things are running normally, and when they are not. Disaster recovery in cloud computing is one of the most important things for any customer to consider when investigating service providers. There are some key areas you want to make sure are covered, and that you fully understand, to make sure they meet your business needs and that no surprises come up should disaster strike.

One man’s disaster is another man’s blip

I’m sure every good cloud service provider has a disaster recovery plan in place; that they have tested it and certified it, and they have geo-diverse resources available to support operations in the event of a site loss, but if I am going to consider a provider, I want to know what those are, how they are implemented, and what it will mean to me and my users. I’m also very interested in how a cloud service provider will help me in case my company is the one that experiences the disaster.

Read the SLA

Actually take the time to read and understand the SLA being offered by your cloud service provider. Ask questions and walk through scenarios to be sure you fully understand what constitutes a disaster, how that impacts your SLA, and the specifics around a DR event. Who declares a disaster, what processes and technologies are in place to minimize the impact to customers, and how long will it take to restore service. A few hours of downtime may seem like an eternity, but your business should be able to survive it, and if it can’t, maybe a cloud service is not a good fit for you, but no business should have to deal with day or multi-day long outages. You may be entitled to a credit on your account, but restoring service is much more important.

RPO

The word disaster implies that bad things have happened, and when it comes to an IT service, that usually implies data loss. Make sure you understand the recovery point objective of the service so you know just how much data loss is possible in the event disaster strikes.

RTO

Get the Recovery Time Objective out in front of all the stakeholders, and make certain they ALL understand and agree to it. Should your cloud service provider experience a disaster, they should be able to restore services within that RTO. Your boss yelling at you to call them up to yell at them to go faster will help no one, so you want to make sure everyone understands how long things will take to get back to normal.

Disaster recovery testing

More Cloud service providers offer multi-tenant than not, which means getting them to test DR on your schedule, or in cooperation with your own processes isn’t going to happen. Review their DR test plans and results, and make sure they are sufficient for any internal or external obligations you have. You may have to adapt your own DR plans and testing procedures to work within the constraints of your provider, so you want to know how this might impact audit, accreditation, or contractual obligations with your own customers before committing to a service provider.

Cloud computing has the potential to save companies large percentages of their IT budget, and to offer services that they cannot do on their own. Fully understanding how disaster recovery works in your cloud computing provider’s offering will ensure a successful adoption, and should disaster strike, getting operations back to normal with the least pain possible.

By Casper Manes on behalf of IT Channel Insight, a site for MSPs and Channel partners where you can find other related articles to disaster recovery.

About CloudTweaks

Established in 2009, CloudTweaks is recognized as one of the leading authorities in connected technology information and services.

We embrace and instill thought leadership insights, relevant and timely news related stories, unbiased benchmark reporting as well as offer green/cleantech learning and consultive services around the world.

Our vision is to create awareness and to help find innovative ways to connect our planet in a positive eco-friendly manner.

In the meantime, you may connect with CloudTweaks by following and sharing our resources.

View All Articles

Sorry, comments are closed for this post.

Driving Insight: Analytics And The Internet of Things

Driving Insight: Analytics And The Internet of Things

Analytics And The Internet of Things  For many businesses, the Internet of Things is playing an increasingly important role, influencing day-to-day operations and strategic planning. An ecosystem of growing complexity and sophistication, the IoT calls for careful navigation: advances in connectivity and cloud-based platforms have opened up a wider range of solutions to IT decision-makers…

5 Tips For Building A High Growth IT Platform

5 Tips For Building A High Growth IT Platform

5 Tips For Building a High Growth IT Platform Building and maintaining today’s enterprise computing platforms is a lot more challenging than it was in the past. The competitive and fast moving nature of business requires a corporate network capable of meeting a company’s ever changing needs and requirements. For IT, this poses difficult challenges…

DRaaS: Can Make Providers Life Easier

DRaaS: Can Make Providers Life Easier

DRaaS Planning Earlier in Part 1 this week we’ve touched on “What Is DRaaS?”. Now we will explore this a little further.  Disaster recovery situations are always high pressure, stressful affairs which require cool heads and excellent planning. What can service providers of DRaaS to do to make life easier for their customers and to…

Personal Space And The Internet of Things (IoT)

Personal Space And The Internet of Things (IoT)

The Internet of Things (IoT) There is a long time concept of the personal area network or PAN. For all intent and purposes this is the maximum distance a Bluetooth device can move away from the host and still be functional. As I read the many wonderful pieces on the explosion of IoT and wearable…

Are you SURE you are ready for the cloud?

Are you SURE you are ready for the cloud?

Ready For The Cloud? For several years now, people and organizations have been slowly but surely moving their data and applications to the cloud. Whether it is a local private cloud, Hybrid or a fully hosted one, they all have one thing in common: They are no longer tied to physical hardware. That is how…

The Implication Of Consumers Not Having Their Heads In The Cloud

The Implication Of Consumers Not Having Their Heads In The Cloud

Customers CAN Better Protect Themselves The majority of cloud consumers don’t understand what cloud is let alone what the implications of transacting in the cloud or of having their data and digital assets stored in the cloud. As a result most consumers are their own worst enemy when it comes to putting themselves at risk…

All Enterprises Should Model Themselves After Today’s Startups

All Enterprises Should Model Themselves After Today’s Startups

Startups Leveraging Cloud Services Never in history has it been easier to start a business and fast track growth to dominate a market. Conversely, it has never been possible to transform from market leader to market memory faster than now. New startups are disrupting the market, fast tracking growth and sucker punching the market leaders.…

CloudTweaks is recognized as one of the leading influencers in cloud computing, infosec, big data and the internet of things (IoT) information. Our goal is to continue to build our growing information portal by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

Advertising