Newsletter Subscribe

Bringing you thought leadership, news, infographics, resources and our own brand of comics each week to your inbox...

Cloud Compliance Audit: Learn More On The Unified Certification Standard From The MSP Alliance

Cloud Compliance Audit

I have written previously about various types of audits that are necessary to validate your cloud service.  In this post, I will cover the cloud service audit that helps you pick the right cloud service provider (CSP). While it is important that customers take the initiative in checking the various guarantees offered by the vendor on their own, it is helpful to have an industry certification that verifies each of the major parameters and that backup the vendor’s claims.

The Unified Certification Standard (UCS) from the industry body, the International Association of Managed Service Providers (MSP Alliance), shows promise in this regard.

The UCS, previously known as the Managed Services Accreditation Program (MSAP), has auditors who visit the facilities of the CSPs that request to be audited, and evaluate the CSP on eleven major control objectives.

1. Provider organization, governance, planning and risk management

This verifies that the vendor company has established an organizational structure that will allow it to effectively manage their services and provide an appropriate level of risk management.

2. Documented policies and procedures

This part verifies that the employees are trained and made aware of compliance procedures and that there is a periodical review of those procedures.

3. Service change management

This part verifies that the vendor is properly documenting the capacity planning and control change operations.

4. Event management

Customer support is essential for cloud computing customers. Thus, the audit verifies that the vendor has an established ticketing system and a help desk, and that it staffs their Network Operations Center (NOC) with trained personnel.

5. Logical security

Physical access to the servers and password management procedures are verified in this audit.

6. Change management

This part of the audit verifies that changes to policies and systems are logged and documented.

7. Data integrity

Security of your organization’s data is very important, and in this audit the vendor’s policies concerning data access and security policies are evaluated.

8. Physical and environmental security

The vendor must have sufficient safeguards in its datacenter to protect itself against vandalism and other kind of attacks. Apart from this, the audit checks that the environment is sufficiently safe from natural forces and has an effective DR/BC (Disaster Recovery/Business Continuity) planning.

9. Service level agreements

The vendor must provide SLAs that are duly signed by the clients.

10. Client reporting, billing and satisfaction

The vendor must provide proper invoicing and billing and send periodic reports to its customers.

11. Financial health

To ensure that you have an uninterrupted access to your services, the vendor’s financial position must be stable and it must have been running a profitable business over the past six months.

All these factors are important for any cloud customer, and it would be great if all CSPs were accredited according to these objectives. Let us know, if your vendor is accredited by UCS and share your experiences.

By Balaji Viswanathan

About CloudBuzz

Daily tech news snapshots and insights from around the world...

View Website
Philips spotlights connected technology, predictive analytics software, and artificial intelligence advancing population health and precision medicine at HIMSS 2017 AMSTERDAM, Feb. 17, 2017 /PRNewswire/ -- Featuring new and enhanced connected health offerings at the 2017 HIMSS Conference & Exhibition (HIMSS17), Royal Philips (NYSE: PHG,AEX: PHIA), a global leader in health technology, will showcase a broad range of population health management, ...
Read More
Cupertino, California — Apple today announced its 28th annual Worldwide Developers Conference (WWDC) — hosting the world’s most talented developer community — will be held at the McEnery Convention Center in San Jose. The conference, kicking off June 5, will inspire developers from all walks of life to turn their passions into the next great innovations and apps that customers ...
Read More
When Cisco Systems Inc. reports earnings Wednesday, the big question will be if the networking giant’s repeated gambles on software can reverse a yearlong sales slide, or at least point to a reversal of that trend in the future. Cisco CSCO, +1.06%  is scheduled to report fiscal second-quarter earnings less than a month after announcing its latest multibillion-dollar software acquisition, ...
Read More
Offering Integrated and Automated Solutions, Expansive Partner Ecosystem, Advanced Architecture with Cross-Industry Collaboration SAN FRANCISCO, Feb. 14, 2017 – Today Intel Security outlined a new, unifying approach for the cybersecurity industry that strives to eliminate fragmentation through updated integrated solutions, new cross-industry partnerships and product integrations within the Intel Security Innovation Alliance and Cyber Threat Alliance (CTA). “Transforming isolated technologies ...
Read More
IoT Enablement, Analytics Offer Strong Monetisation Opportunities HAMPSHIRE, UNITED KINGDOM--(Marketwired - February 13, 2017) - A new study from Juniper Research has calculated that mobile network operators can realise an additional $85 billion in revenues over the next five years through the deployment and enhancement of non-core services including Big Data analytics and IoT (Internet of Things) enablement. Operators "Can ...
Read More