Disaster Management Checklist For Cloud Computing Customers

Disaster Management Checklist For Cloud Computing Customers

Last week I covered some aspects of disaster management on the cloud. I will continue where I left off and cover more details on the disaster planning part. Here is a checklist of things you must have for disaster planning and recovery.

  1. What are the emergency contact number and email addresse(s) of the cloud service provider (CSP)?
  2. Is there a backup account with another CSP? How soon can the backups be activated to restore services?
  3. Are the data and applications in the backup regularly updated?
  4. What is the minimum working subset that should be run until the system is fully restored? If this is an e-commerce website, then a tool to track customers’ existing purchases and a static page that states the website is down for maintenance could form the minimum working subset.
  5. Have you identified the contacts in various departments who will spearhead the disaster recovery process? For instance, the IT person identified in the list would start working on getting the backup servers activated, the HR contact would calm down the employees and appraise the situation, while the PR contact would start working on the press strategy in order to weather the storm. The people on this list should have undergone relevant training and should be able to handle the situation. This can reduce the chaos during major disruptions.
  6. Is there a stakeholder list that details who will be affected when each of the different cloud services goes down? For instance, if your email service goes down, then employees are the primary victims, while if your corporate website goes down, your customers are the primary victims. For each service, you need to prepare a list of stakeholders who will be impacted.
  7. Do you have a list of contacts at partner firms who must be alerted if the cloud service goes down? If you use multiple cloud services, have a separate contact list for each category of service.
  8. Are the customer service personnel prepared to handle such emergencies? The training could include providing standard responses without causing further panic, the ability to handle a barrage of questions from angry customers, and providing customers with alternative ways to do something, where applicable.
  9. Is the PR department ready for the emergency? Are they kept in the loop? Ideally, the PR team should work to calm down the atmosphere, by updating the press and customers, and dispelling any rumors.
  10. Are the communication tools to reach customers setup and maintained? It could be Twitter/Email/phone.

Do let us know what else would you have in your disaster planning checklist.

By Balaji Viswanathan

Balaji

Balaji Viswanathan is the founder of Agni Innovation Labs that helps startups and small businesses with their marketing and tech strategy. He has a Masters in Computer Science from the University of Maryland and has been blogging for the past 7 years on technology and business related topics.

3 Responses to Disaster Management Checklist For Cloud Computing Customers

  1. Some more points:
    – Data updates to the DR site more often in real time
    – Evaluate the Recovery Time Objective (RTO) and Recovery Point Objective (RPO). This will provide you an idea and estimate how soon to get back online from disaster.
    – Remote data center setup with servers, storage, networking equipment and internet access.
    – Align your BCP with your business objectives and priorities.

  2. Some more points:
    – Data updates to the DR site more often in real time
    – Evaluate the Recovery Time Objective (RTO) and Recovery Point Objective (RPO). This will provide you an idea and estimate how soon to get back online from disaster.
    – Remote data center setup with servers, storage, networking equipment and internet access.
    – Align your BCP with your business objectives and priorities.

Join Our Newsletter

Receive updates each week on news, tips, events, comics and much more...

Can I Contribute To CloudTweaks?

Yes, much of our focus in 2015 will be on working with other influencers in a collaborative manner. If you're a technology influencer looking to collaborate long term with CloudTweaks – a globally recognized leader in cloud computing information – drop us an email with “tech influencer” in the subject line.

Please review the guidelines before applying.

Contributors

Cloud Infographic – Wearable Tech And Preventative Healthcare

Cloud Infographic – Wearable Tech And Preventative Healthcare

Wearable Tech And Preventative Healthcare There are so many exciting new opportunities available to utilize wearable technology in the future.  Areas such as nanotechnology disease monitoring, crowdfunding to wearable accessories are some excellent examples of the potential. Estimates vary, but appear to suggest that the market will produce between $14-50 Billion over the next few years. Included below

Ten Tips For Successful Business Intelligence Implementation

Ten Tips For Successful Business Intelligence Implementation

Ten Tips for Successful Business Intelligence Implementation The cost of Business Intelligence (BI) software goes far beyond the purchase price. Time spent researching, implementing, and maintaining your BI investment can snowball quickly and mistakes are often expensive. Your time is valuable – save it by learning from other businesses’ experiences. We’ve compiled the top ten

Knots And Cloud Service Providers

Knots And Cloud Service Providers

How Do These Two Compare? In Boy Scouts, I learned how to tie knots. The quickest knot you can tie is the slipknot. It’s very effective for connecting one thing to another via the rope you have. It was used in setting up tents, mooring boats to docks temporarily and lifting your food up into

Aggregated News

Popular News Sources

Storage Considerations for SharePoint Backups

Storage Considerations for SharePoint Backups

Storage Considerations for SharePoint Backups Wednesday, October 29, 2014 @ 9:00 am/12:00pm ET. Backup and Restore of a SharePoint environment can be a complex endeavor as the product consists of multiple components running at various tiers, each with their own backup and restore requirements. In addition, SharePoint documents are stored as Binary Large Objects (BLOBs) in

OpenDNS Deployment Leads to Twenty-Fold Decrease in Malware Infections at Hamamatsu

OpenDNS Deployment Leads to Twenty-Fold Decrease in Malware Infections at Hamamatsu

Decreases in Malware Infections at Hamamatsu OpenDNS, a leading provider of cloud-delivered security, today announced that it has enabled Hamamatsu, a Japanese manufacturer of optical sensor technologies, to virtually eliminate malware infections across its U.S. Read the source article at Finance News About Latest Posts BalajiBalaji Viswanathan is the founder of Agni Innovation Labs that helps

IBM and Microsoft – What Are They Doing With The Hybrid Cloud?

IBM and Microsoft – What Are They Doing With The Hybrid Cloud?

What Are They Doing With The Hybrid Cloud? “Microsoft is committed to helping enterprise customers realize the tremendous benefits of cloud computing across their own systems, partner clouds and Microsoft Azure,” said Scott Guthrie, executive vice president,Cloud and Enterprise, Microsoft. “With this … Read the source article at CNNMoney About Latest Posts BalajiBalaji Viswanathan is the founder of Agni