All Things Apologetic: Cisco Connect Cloud Gets Overhauled

All Things Apologetic: Cisco Connect Cloud Gets Overhauled

Last week witnessed the networking giant Cisco being exposed to an immense conflagration of criticism from its customers, primarily because of policies pertinent to its novel Cisco Connect Cloud solution. A fresh line-up of Linksys Wi-Fi routers meant for home usage was revealed – the EA2700, the EA3500 and the EA4500. Cisco boasted about the ability of the amalgam of its software and hardware, which ensures administration of the wireless LAN from a remote location by means of a smartphone app or Web browser. In addition, about six third-party apps were presented, designed to fuse with the service and open up the platform for further development.

The cloud went live, and everything was running smoothly until last week when some owners of the EA3500 and EA4500 routers raised their voice on official user forums, complaining that Cisco had updated their router firmware overnight, consequently pushing them unwittingly towards cloud-based management. A stripped-down, LAN-based option was made available, lacking many features that were that were existent prior to the update.

To add to the agony, peeved customers dug deep into the Cloud Connect terms of service and discovered a clause stating that Cisco might collect information pertinent to use of the particular service, including user Internet browsing history. Yet another section stated that Cisco reserves the right to share “aggregated and anonymous user experience information” with third parties. Such clauses lead to a public outburst against Cisco, with responses as bitter as users threatening to stop purchasing Linksys routers in the future.

Cisco has been lightning fast to respond to the tsunami of customer complaints and in the healthiest of fashions. The company has taken a crucial step back from its Cloud Connect service, shunning it as the default setting selection for management of its Linksys routers. The default mechanism for controlling the high-end routers has been modified to the conventional over-the-LAN mode. Users who wish to make the most of the company’s Cloud Connect paradigm will have to choose it on their own.

Furthermore, Cisco has sincerely apologized, not once but twice, for the spread of confusion, and is whole-heartedly trying to put out the customer firestorm regarding privacy and automated firmware updates.

In a blog post declaring the changes, Brett Wingo, vice president and general manager of Cisco Home Networking division, clarified that “Cisco will not push software updates to customers’ Linksys routers when the auto-update setting is turned off”.

“Cisco Connect Cloud and Cisco Linksys routers do not monitor or store information about how our customers are using the Internet, and we do not arbitrarily disconnect customers from the Internet. The Cisco Connect Cloud Service has never monitored customers’ Internet usage, nor was it designed to do so,” Wingo stated.

Cisco has stepped up to the issue and has been prompt in modifying the default management setting of the Cisco Connect Cloud, as well as modifying its privacy policy – still, the level to which the whirlpool of customer complaints has been quashed will only be revealed in due course.

By Humayun Shahid

About Humayun

With degrees in Communication Systems Engineering and Signal Processing, Humayun currently works as a lecturer at Pakistan's leading engineering university. The author has an inclination towards incorporating quality user experience design in smartphone and web applications.

View All Articles

Sorry, comments are closed for this post.

Comic
Fully Autonomous Cars: How’s It REALLY Going To Work?

Fully Autonomous Cars: How’s It REALLY Going To Work?

Pros and Cons and What the Experts Think Science fiction meets reality, and modern civilization is excitedly looking forward to the ubiquity of self-driving cars. However, an omnipresence of fully autonomous cars won’t happen as quickly as even some hopeful experts anticipate. While the autonomous car pros versus the cons race (See infographic discovered via…

The Lighter Side Of The Cloud – Bottlenecking

The Lighter Side Of The Cloud – Bottlenecking

By David Fletcher Please feel free to share our comics via social media networks such as Twitter, Facebook, LinkedIn, Instagram, Pinterest. Clear attribution (Twitter example: via @cloudtweaks) to our original comic sources is greatly appreciated.

Recent Articles - Posted by
Fintech Systems, Advancements and Investments

Fintech Systems, Advancements and Investments

Fintech Growth According to a recent report, global investment in fintech companies including both venture-backed and non-venture-backed businesses reached $9.4 billion in the second quarter of 2016; investment in venture capital-backed fintech startups, however, fell by 49%. Nevertheless, the Pulse of Fintech, published jointly by KPMG International and CB Insights, suggests venture capital investment in…

How Identity Governance Can Secure The Cloud Enterprise

How Identity Governance Can Secure The Cloud Enterprise

Securing The Cloud Enterprise Cloud adoption is accelerating for most enterprises, and cloud computing is becoming an integral part of enterprise IT and security infrastructure. Based on current adoption trends, it’s clear that the vast majority of new applications purchased by organizations will be SaaS applications. The allure is evident, from cost savings to speed…

Moving To The Cloud: A Smart Move Or Proceed With Caution?

Moving To The Cloud: A Smart Move Or Proceed With Caution?

Moving To The Cloud You hear it over and over again: The future of computing is in the cloud. Businesses should be moving to the cloud. If you’re not in the cloud, you’re behind the times. But trusting your essential data to a cloud may sound like a dubious proposition. Below are some of the…

Why Security Practitioners Need To Apply The 80-20 Rules To Data Security

Why Security Practitioners Need To Apply The 80-20 Rules To Data Security

The 80-20 Rule For Security Practitioners  Everyday we learn about yet another egregious data security breach, exposure of customer data or misuse of data. It begs the question why in this 21st century, as a security industry we cannot seem to secure our most valuable data assets when technology has surpassed our expectations in other regards.…

Data Breaches: Incident Response Planning – Part 1

Data Breaches: Incident Response Planning – Part 1

Incident Response Planning – Part 1 The topic of cybersecurity has become part of the boardroom agendas in the last couple of years, and not surprisingly — these days, it’s almost impossible to read news headlines without noticing yet another story about a data breach. As cybersecurity shifts from being a strictly IT issue to…

Digital Transformation: Not Just For Large Enterprises Anymore

Digital Transformation: Not Just For Large Enterprises Anymore

Digital Transformation Digital transformation is the acceleration of business activities, processes, and operational models to fully embrace the changes and opportunities of digital technologies. The concept is not new; we’ve been talking about it in one way or another for decades: paperless office, BYOD, user experience, consumerization of IT – all of these were stepping…

5% Of Companies Have Embraced The Digital Innovation Fostered By Cloud Computing

5% Of Companies Have Embraced The Digital Innovation Fostered By Cloud Computing

Embracing The Cloud We love the stories of big complacent industry leaders having their positions sledge hammered by nimble cloud-based competitors. Saleforce.com chews up Oracle’s CRM business. Airbnb has a bigger market cap than Marriott. Amazon crushes Walmart (and pretty much every other retailer). We say: “How could they have not seen this coming?” But, more…

5 Essential Cloud Skills That Could Make Or Break Your IT Career

5 Essential Cloud Skills That Could Make Or Break Your IT Career

5 Essential Cloud Skills Cloud technology has completely changed the infrastructure and internal landscape of both small businesses and large corporations alike. No professionals in any industry understand this better than IT pros. In a cutthroat field like IT, candidates have to be multi-faceted and well-versed in the cloud universe. Employers want to know that…

15 Cloud Data Performance Monitoring Companies

15 Cloud Data Performance Monitoring Companies

Cloud Data Performance Monitoring Companies (Updated: Originally Published Feb 9th, 2015) We have decided to put together a small list of some of our favorite cloud performance monitoring services. In this day and age it is extremely important to stay on top of critical issues as they arise. These services will accompany you in monitoring…

M2M, IoT and Wearable Technology: Where To Next?

M2M, IoT and Wearable Technology: Where To Next?

M2M, IoT and Wearable Technology Profiling 600 companies and including 553 supporting tables and figures, recent reports into the M2M, IoT and Wearable Technology ecosystems forecast opportunities, challenges, strategies, and industry verticals for the sectors from 2015 to 2030. With many service providers looking for new ways to fit wearable technology with their M2M offerings…

7 Common Cloud Security Missteps

7 Common Cloud Security Missteps

Cloud Security Missteps Cloud computing remains shrouded in mystery for the average American. The most common sentiment is, “It’s not secure.” Few realize how many cloud applications they access every day: Facebook, Gmail, Uber, Evernote, Venmo, and the list goes on and on… People flock to cloud services for convenient solutions to everyday tasks. They…

6 Tech Predictions To Have A Major Impact In 2016

6 Tech Predictions To Have A Major Impact In 2016

6 Tech Predictions To Have A Major Impact The technology industry moves at a relentless pace, making it both exhilarating and unforgiving. For those at the forefront of innovation it is an incredibly exciting place to be, but what trends are we likely to see coming to the fore in 2016? Below are six predictions…

Consequences Of Combining Off Premise Cloud Storage and Corporate Data

Consequences Of Combining Off Premise Cloud Storage and Corporate Data

Off Premise Corporate Data Storage Cloud storage is a broad term. It can encompass anything from on premise solutions, to file storage, disaster recovery and off premise options. To narrow the scope, I’ve dedicated the focus of today’s discussion to the more popular cloud storage services—such as Dropbox, Box, OneDrive—which are also known as hosted,…