All Things Apologetic: Cisco Connect Cloud Gets Overhauled

All Things Apologetic: Cisco Connect Cloud Gets Overhauled

Last week witnessed the networking giant Cisco being exposed to an immense conflagration of criticism from its customers, primarily because of policies pertinent to its novel Cisco Connect Cloud solution. A fresh line-up of Linksys Wi-Fi routers meant for home usage was revealed – the EA2700, the EA3500 and the EA4500. Cisco boasted about the ability of the amalgam of its software and hardware, which ensures administration of the wireless LAN from a remote location by means of a smartphone app or Web browser. In addition, about six third-party apps were presented, designed to fuse with the service and open up the platform for further development.

The cloud went live, and everything was running smoothly until last week when some owners of the EA3500 and EA4500 routers raised their voice on official user forums, complaining that Cisco had updated their router firmware overnight, consequently pushing them unwittingly towards cloud-based management. A stripped-down, LAN-based option was made available, lacking many features that were that were existent prior to the update.

To add to the agony, peeved customers dug deep into the Cloud Connect terms of service and discovered a clause stating that Cisco might collect information pertinent to use of the particular service, including user Internet browsing history. Yet another section stated that Cisco reserves the right to share “aggregated and anonymous user experience information” with third parties. Such clauses lead to a public outburst against Cisco, with responses as bitter as users threatening to stop purchasing Linksys routers in the future.

Cisco has been lightning fast to respond to the tsunami of customer complaints and in the healthiest of fashions. The company has taken a crucial step back from its Cloud Connect service, shunning it as the default setting selection for management of its Linksys routers. The default mechanism for controlling the high-end routers has been modified to the conventional over-the-LAN mode. Users who wish to make the most of the company’s Cloud Connect paradigm will have to choose it on their own.

Furthermore, Cisco has sincerely apologized, not once but twice, for the spread of confusion, and is whole-heartedly trying to put out the customer firestorm regarding privacy and automated firmware updates.

In a blog post declaring the changes, Brett Wingo, vice president and general manager of Cisco Home Networking division, clarified that “Cisco will not push software updates to customers’ Linksys routers when the auto-update setting is turned off”.

“Cisco Connect Cloud and Cisco Linksys routers do not monitor or store information about how our customers are using the Internet, and we do not arbitrarily disconnect customers from the Internet. The Cisco Connect Cloud Service has never monitored customers’ Internet usage, nor was it designed to do so,” Wingo stated.

Cisco has stepped up to the issue and has been prompt in modifying the default management setting of the Cisco Connect Cloud, as well as modifying its privacy policy – still, the level to which the whirlpool of customer complaints has been quashed will only be revealed in due course.

By Humayun Shahid

About Humayun

With degrees in Communication Systems Engineering and Signal Processing, Humayun currently works as a lecturer at Pakistan's leading engineering university. The author has an inclination towards incorporating quality user experience design in smartphone and web applications.

View All Articles

Sorry, comments are closed for this post.

Comic
Investing In The Future With The Introduction of Sage Cloud

Investing In The Future With The Introduction of Sage Cloud

CHICAGO, IL–(Marketwired – Jul 26, 2016) – Sage, a market leader in cloud accounting software, announced today at Sage Summit 2016 its strong commitment to future technologies, with a focus on new and existing partnerships that power business growth. Revealed during CEO Stephen Kelly’s keynote address, which opened the world’s largest gathering of entrepreneurs and…

2016 Tour de France: Racing With Big Data

2016 Tour de France: Racing With Big Data

2016 Tour de France The 2016 Tour de France has just concluded, with Chris Froome (SKY) taking his third overall win. Not the kind of event we often focus on here at CloudTweaks, but Dimension Data has put its analytics technology to use tracking the journeys of each rider across all 21 stages, and their…

Ransomware: A Digital Pandemic – Is There A Cure?

Ransomware: A Digital Pandemic – Is There A Cure?

The Rise Of Ransomware You can imagine the scene: you’ve just completed that business plan and a set of accounts. Finally, it’s done and saved, ready for a final read through and to be sent out to your contact list. And right when you’re ready to click “Send”, the next thing you see on the…

Martech In A Content Crazed World

Martech In A Content Crazed World

Content Crazed World Everywhere you look there are pop-up ads and offers, at times it can feel like overload. What used to be a few online ads on websites has now grown into a wild world of offers that consume your every device. These advancements in marketing technology can not only be overwhelming to the…

Hubgets – Advanced Collaboration, Enriched Communication

Hubgets – Advanced Collaboration, Enriched Communication

Advanced Collaboration Tool Sponsored series provided in collaboration with Hubgets Collaboration tools have advanced leaps and bounds with the advent of cloud technology, and the services available are only getting better. Promising features such as sophisticated group communication, productive management of tasks and meetings, and the ultimate dream, working remotely from some gorgeous island destination, innovative collaboration…

The Security Gap: What Is Your Core Strength?

The Security Gap: What Is Your Core Strength?

The Security Gap You’re out of your mind if you think blocking access to file sharing services is filling a security gap. You’re out of your mind if you think making people jump through hoops like Citrix and VPNs to get at content is secure. You’re out of your mind if you think putting your…

Cloud-based GRC Intelligence Supports Better Business Performance

Cloud-based GRC Intelligence Supports Better Business Performance

Cloud-based GRC Intelligence All businesses need a strategy and processes for governance, risk and compliance (GRC). Many still view GRC activity as a burdensome ‘must-do,’ approaching it reactively and managing it with non-specialized tools. GRC is a necessary business endeavor but it can be elevated from a cost drain to a value-add activity. By integrating…

Achieving Network Security In The IoT

Achieving Network Security In The IoT

Security In The IoT The network security market is experiencing a pressing and transformative change, especially around access control and orchestration. Although it has been mature for decades, the network security market had to transform rapidly with the advent of the BYOD trend and emergence of the cloud, which swept enterprises a few years ago.…

How Formal Verification Can Thwart Change-Induced Network Outages and Breaches

How Formal Verification Can Thwart Change-Induced Network Outages and Breaches

How Formal Verification Can Thwart  Breaches Formal verification is not a new concept. In a nutshell, the process uses sophisticated math to prove or disprove whether a system achieves its desired functional specifications. It is employed by organizations that build products that absolutely cannot fail. One of the reasons NASA rovers are still roaming Mars…

Are Cloud Solutions Secure Enough Out-of-the-box?

Are Cloud Solutions Secure Enough Out-of-the-box?

Out-of-the-box Cloud Solutions Although people may argue that data is not safe in the Cloud because using cloud infrastructure requires trusting another party to look after mission critical data, cloud services actually are more secure than legacy systems. In fact, a recent study on the state of cloud security in the enterprise market revealed that…

Cloud Computing Services Perfect For Your Startup

Cloud Computing Services Perfect For Your Startup

Cloud Computing Services Chances are if you’re working for a startup or smaller company, you don’t have a robust IT department. You’d be lucky to even have a couple IT specialists. It’s not that smaller companies are ignoring the value and importance of IT, but with limited resources, they can’t afford to focus on anything…

Infographic: IoT Programming Essential Job Skills

Infographic: IoT Programming Essential Job Skills

Learning To Code As many readers may or may not know we cover a fair number of topics surrounding new technologies such as Big data, Cloud computing , IoT and one of the most critical areas at the moment – Information Security. The trends continue to dictate that there is a huge shortage of unfilled…

What Top SaaS Vendors Do To Ensure Successful Onboarding

What Top SaaS Vendors Do To Ensure Successful Onboarding

What Top SaaS Vendors Do I am not going to mention names in this article, but if you want to be the best, you must look at what the best do – and do it better. The importance of investing in SaaS onboarding can be easily overlooked in favor of designing efficient and powerful software…

The Future of M2M Technology & Opportunities

The Future of M2M Technology & Opportunities

The Future Of The Emerging M2M Here at CloudTweaks, most of our coverage is centered around the growing number of exciting and interconnected emerging markets. Wearable, IoT, M2M, Mobile and Cloud computing to name a few. Over the past couple of weeks we’ve talked about Machine to Machine (M2M) such as the differences between IoT and…

How Your Startup Can Benefit From Cloud Computing And Growth Hacking

How Your Startup Can Benefit From Cloud Computing And Growth Hacking

Ambitious Startups An oft-quoted statistic, 50% of new businesses fail within five years. And the culling of startups is even more dramatic, with an estimated nine out of ten folding. But to quote Steve Jobs, “I’m convinced that about half of what separates the successful entrepreneurs from the non-successful ones is pure perseverance.” So while…

Cloud Computing – The Real Story Is About Business Strategy, Not Technology

Cloud Computing – The Real Story Is About Business Strategy, Not Technology

Enabling Business Strategies The cloud is not really the final destination: It’s mid-2015, and it’s clear that the cloud paradigm is here to stay. Its services are growing exponentially and, at this time, it’s a fluid model with no steady state on the horizon. As such, adopting cloud computing has been surprisingly slow and seen more…