All Things Apologetic: Cisco Connect Cloud Gets Overhauled

All Things Apologetic: Cisco Connect Cloud Gets Overhauled

Last week witnessed the networking giant Cisco being exposed to an immense conflagration of criticism from its customers, primarily because of policies pertinent to its novel Cisco Connect Cloud solution. A fresh line-up of Linksys Wi-Fi routers meant for home usage was revealed – the EA2700, the EA3500 and the EA4500. Cisco boasted about the ability of the amalgam of its software and hardware, which ensures administration of the wireless LAN from a remote location by means of a smartphone app or Web browser. In addition, about six third-party apps were presented, designed to fuse with the service and open up the platform for further development.

The cloud went live, and everything was running smoothly until last week when some owners of the EA3500 and EA4500 routers raised their voice on official user forums, complaining that Cisco had updated their router firmware overnight, consequently pushing them unwittingly towards cloud-based management. A stripped-down, LAN-based option was made available, lacking many features that were that were existent prior to the update.

To add to the agony, peeved customers dug deep into the Cloud Connect terms of service and discovered a clause stating that Cisco might collect information pertinent to use of the particular service, including user Internet browsing history. Yet another section stated that Cisco reserves the right to share “aggregated and anonymous user experience information” with third parties. Such clauses lead to a public outburst against Cisco, with responses as bitter as users threatening to stop purchasing Linksys routers in the future.

Cisco has been lightning fast to respond to the tsunami of customer complaints and in the healthiest of fashions. The company has taken a crucial step back from its Cloud Connect service, shunning it as the default setting selection for management of its Linksys routers. The default mechanism for controlling the high-end routers has been modified to the conventional over-the-LAN mode. Users who wish to make the most of the company’s Cloud Connect paradigm will have to choose it on their own.

Furthermore, Cisco has sincerely apologized, not once but twice, for the spread of confusion, and is whole-heartedly trying to put out the customer firestorm regarding privacy and automated firmware updates.

In a blog post declaring the changes, Brett Wingo, vice president and general manager of Cisco Home Networking division, clarified that “Cisco will not push software updates to customers’ Linksys routers when the auto-update setting is turned off”.

“Cisco Connect Cloud and Cisco Linksys routers do not monitor or store information about how our customers are using the Internet, and we do not arbitrarily disconnect customers from the Internet. The Cisco Connect Cloud Service has never monitored customers’ Internet usage, nor was it designed to do so,” Wingo stated.

Cisco has stepped up to the issue and has been prompt in modifying the default management setting of the Cisco Connect Cloud, as well as modifying its privacy policy – still, the level to which the whirlpool of customer complaints has been quashed will only be revealed in due course.

By Humayun Shahid

About Humayun

With degrees in Communication Systems Engineering and Signal Processing, Humayun currently works as a lecturer at Pakistan's leading engineering university. The author has an inclination towards incorporating quality user experience design in smartphone and web applications.

View All Articles

Sorry, comments are closed for this post.

Are You Sure You Are Ready For The Cloud?: Cloud as a Datacenter

Are You Sure You Are Ready For The Cloud?: Cloud as a Datacenter

Cloud as a Datacenter Through my job as a Cloud Architect during the day, I run into a lot of scenarios that I think would be important to write about. Not that they are of major importance to others, but a way for people to learn from real world experience. This month, it had to…

Banking On Recurring Revenue In The Cloud

Banking On Recurring Revenue In The Cloud

Recurring Revenue In The Cloud Many common traditions have held up for centuries (Thanksgiving dinner, anyone?), but the post millennial world of business and technology has perennially followed the idea that traditions are meant to be broken. Take a look at the radical change in the way content is consumed.Traditionally, cell phones were used as…

How Your Business Can Overcome Its Fear of BYOD

How Your Business Can Overcome Its Fear of BYOD

Overcoming BYOD Fear While the popularity of the remote workforce has been on the rise, more and more people are returning to the office to work out of fear that their business data isn’t secure, according to a Neustar report. A whopping 83 percent of respondents are worried about the security of their files, and 27…

7 Common Cloud Security Missteps

7 Common Cloud Security Missteps

Cloud Security Missteps Cloud computing remains shrouded in mystery for the average American. The most common sentiment is, “It’s not secure.” Few realize how many cloud applications they access every day: Facebook, Gmail, Uber, Evernote, Venmo, and the list goes on and on… People flock to cloud services for convenient solutions to everyday tasks. They…

Carve Outs And The Cloud: A Synergistic Coupling

Carve Outs And The Cloud: A Synergistic Coupling

Carve Outs and the Cloud The mergers and acquisitions market is a complex and challenging industry and the last two years has seen a rise in the number of transactions. Working with companies in this space over the last 10 years, we at RKON have seen and hopefully helped change the mindset of private equity…

The Importance Of Cloud Password Management

The Importance Of Cloud Password Management

Cloud Password Management A very obvious trend over the past few years has been organizations moving their business applications to the cloud. This trend has been talked about over and over again, including the benefits, drawbacks, implementation hurdles, etc. So what is the next step or advancement in cloud hosted applications? The next step is…

Why Hybrid Cloud Delivers Better Business Agility

Why Hybrid Cloud Delivers Better Business Agility

Why Hybrid Cloud Delivers Better Business Agility A CIO friend of mine once told me that a hybrid cloud model enables him to “own the base, rent the spike” when it comes to unplanned events. Let’s face it – maintaining unused infrastructure for rare or random IT events is expensive and unnecessary in a cloud…

CloudTweaks is recognized as one of the leading influencers in cloud computing, infosec, big data and the internet of things (IoT) information. Our goal is to continue to build our growing information portal by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

Sponsor