Lessons In Cloud Fail Damage Control

Lessons In Cloud Fail Damage Control

Detractors of cloud computing received unexpected buttresses to their arguments this past weekend, as a pair of noteworthy power failures sent the Internet reeling.

Friday night (June 29), a storm electrified by lightning temporarily wrecked a sizable section of Amazon Web Services’ cloud computing service. AWS’ enormous clientele, of which Netflix, Pinterest, and Instagram shine most brightly, were rendered unavailable for hours on end. Customers utilizing websites and resources powered by AWS were neither provided with sufficient information to comprehend the sudden outage nor reassured that their then inaccessible data would remain protected.

Across the pond, customers of the Royal Bank of Scotland (RBS) experienced similar panic induced by a failure in late June. RBS, alongside NatWest, complete shut down its capacity to take inbound payments from customers, a failing which has continued linger through to this week. Many of those banking with RBS have been left unable to tender finances needed for expenses like bills and food. Technological errors in RBS’ functionality, stemming from cloud associated infrastructure, instigated the bank’s dilemma. Mirroring the AWS debacle, customers felt deserted without transparency. The distraught mood was intense enough to arouse the BBC’s interest in tracking the carnage.

Rivals of AWS have due cause to hurl the company’s cloud gaffe in its face as a deserved brickbat. And RBS customers are justified in their ire against a bank who ostensibly values data security over transparency with those who fund it. Yet a pause on the anger allows for some rational realizations to surface.

In the case of Amazon Web Services, it’s unlikely that its competitors in storage space outsourcing via the cloud would have been able to complete circumvent the crisis. AWS boasts only one figure at its apex: Jeff Bezos, to whom all staff at work for the company must answer. Other companies feature a group of leaders, which in the event of a cloud-affecting power crisis, a case could result of too many chefs in the kitchen.

As for RBS, a less convoluted and more apologetic mea culpa was in order. Blighted customers instead received a vapid press release. “The need to first establish at what point processing had stopped delayed subsequent batches and created a substantial backlog,” read one of the release’s clearer statements.

Solutions for preventing such incidents in the future continue to remain grim. Interviewed by GigaOM, engineer par excellence Geoff Arnold had this to say about if the IT community could hope of better managing large distributed systems: “I used to think so, but I’m getting more cynical now.”

By Jeff Norman

Jeff Norman

Jeff Norman is a freelance writer currently based in New York City. He's moved into writing about cloud computing from substantial work in culture and the arts. He earned his undergraduate degree in English at Stanford and has studied at Oxford and Cambridge.

Sorry, comments are closed for this post.

Comics

At CloudTweaks, we're plugged into the cloud, the internet of things and all that the web has to offer. From wearable technology, to mobile computing, cloud computing and big data, CloudTweaks is your source for updates and news on the most innovative technology.

Popular

Top Viral Impact

Cloud Infographic: The Education Of Tomorrow

Cloud Infographic: The Education Of Tomorrow

Cloud Infographic: The Education Of Tomorrow  Online Education is a very exciting topic for many as it opens up many new doors and opportunities. We’ve touched on areas such as Massive Open Online Sources (MOOC) which provides tremendous levels of cloud based interconnectivity. We’ve taken a look into higher education,  the increased demand for online courses as well as…

PaaS And IaaS: Rising Champions Of Cloud Computing

PaaS And IaaS: Rising Champions Of Cloud Computing

PaaS and IaaS: Rising Champions of Cloud Computing In the cloud conversation, Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) appear much less than the famed Software as a Service (SaaS). This is not surprising when you consider that a world already populated with built platforms and infrastructure has but to operate…

Cloud Infographic – Cyber Security And The New Frontier

Cloud Infographic – Cyber Security And The New Frontier

Cyber Security: The New Frontier The security environment of the 21st century is constantly evolving, and it’s difficult to predict where the next threats and dangers will come from. But one thing is clear: the ever-expanding frontier of digital space will continue to present firms and governments with security challenges. From politically-motivated Denial-of-Service attacks to…

Cloud Computing Adoption Continues

Cloud Computing Adoption Continues

Cloud Computing Adoption Continues Nowadays, many companies are changing their overall information technology strategies to embrace cloud computing in order to open up business opportunities.  There are numerous definitions of cloud computing. Simply speaking, the term “cloud computing” comes from network diagrams in which cloud shapes are  used to describe certain types of networks. All…

Big Data Analytics Adoption

Big Data Analytics Adoption

Big Data Analytics Adoption Big Data is an emerging phenomenon. Nowadays, many organizations have adopted information technology (IT) and information systems (IS) in business to handle huge amounts of data and gain better insights into their business. Many scholars believe that Business Intelligence (BI), solutions with Analytics capabilities, offer benefits to companies to achieve competitive…

Featured Sponsors

Salesforce Service Cloud: Air Traffic Control For Your Customer

Salesforce Service Cloud: Air Traffic Control For Your Customer

Salesforce Service Cloud One of the greatest benefits of the increasingly reliable and ubiquitous state of cloud technology is the removal of business silos and the consolidation of information flow, both in-house and on the road. This is of particular importance to the many different types of professionals whose work involves customer relationship management (CRM).…

2015 Advertising Opportunities - Find Out More!

Cloud Logo Sponsors

hp Logo CityCloud-PoweredByOpenstack-Blue square_logo_100x100-01
cisco_logo_100x100 vmware citrix100

Established in 2009, CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

Contact

CloudTweaks Media
Phone: 1 (212) 763-0021

Join Our Newsletter