Make A New Years Resolution To Explore The Cloud For Business Telephone Services

Make A New Years Resolution To Explore The Cloud For Business Telephone Services

Business owners and managers looking to capitalize on technologies that can increase efficiencies and reduce costs should be looking closely at Cloud-based services like a Hosted PBX business telephone system.  Many might be surprised to learn that this technology is well-established  (web-based e-mail has been around for more than a decade and is an everyday example of cloud technology ) and already well-know to the businesses community.

With recent IDC research indicating the world’s mobile worker population will grow to more than 1.3 billion (more than 37 percent of the total workforce) by 2015, Small and Medium Sized Enterprises (SMEs) should make it a New Years resolution to start capitalizing on the benefits of being on the cloud as soon as possible.

Moving Phone Service to the Cloud

One of the strongest strategies for SMEs is moving business phone service to the cloud.  Cloud-based technology powers the Hosted PBX, a solution that allows businesses of nearly any size to have a sophisticated telephone service with minimal or no investment in equipment. The service provider “hosts” the equipment and manages the network, and thus the business does not require an on-premise PBX system.  A Hosted PBX system also provides significant, long-term savings, with an impressive set of features and greatly simplified management and configuration.

A Hosted PBX lets employees work from home, remote offices, cell phones or even overseas while still being connected to the same office telephone service. The technology allows for video conferencing, which makes remote collaboration more effective than ever.  Thanks to the virtual nature of the service, companies looking to cut down on office and vehicle costs can easily de-centralize without customers ever hearing the difference.  All employees are still connected to each other as if they were in the same physical office space.

Hosted PBX advantages

Traditional on-site PBX systems, despite their often prohibitive costs, cannot match the advanced feature set of a Hosted PBX solution.  In addition to standard features such as auto-attendants with professional greetings, voicemail to e-mail and North American long-distance calling, a Hosted PBX gives companies who use their phones intensively the ability to go deeper.  With hunt groups, find-me/follow-me capability and time-based behaviors, the Hosted PBX is highly flexible.

For call centers and contact centers, which handle high call volume, the advantages can be even greater.  Advanced call queuing and skill-based routing help managers ensure the right agent always gets the call.   Ongoing reporting and performance tracking is made vastly more efficient with detailed, granular reports that managers can export at any time.  These reports include mission-critical metrics, such as number of calls answered and unanswered, average time to answer, average hold time and much more.

Through a user-friendly web interface, users with administrative access can easily modify nearly any aspect of the service.  Modifying an on-site PBX, for comparison, is considerably more complex and typically requires a service visit from a technician.

Getting to the Cloud

Business owners considering  a move to a Hosted PBX, option need to ensure they have the following to enable the transition:

•       Internet connection: with ample bandwidth for all staff using the phones.
•       Network equipment.  At a minimum you’ll need a business-grade router capable of serving multiple employees.  An unmanaged switch can expand the number of available ports, if required.  Most Hosted PBX providers sell or recommend appropriate network equipment.
•       Phones designed for Hosted PBX service.  Again, nearly all providers sell recommended models.
•       Power over Ethernet and battery backup: optional, but recommended for systems where constant phone connectivity is mission-critical.
•       Network/IT provider: optional.  Although not required for smaller and simpler systems, or deployments on which the customer is technically capable, an IT professional can be a powerful resource in a larger build-out.
With these relatively simple requirements, SMEs can quickly start enjoying the benefits of a sophisticated telephone system without the investment in telephone equipment.

By Adam Simpson

Adam Simpson is Founder and CEO of www.easyofficephone.com. Established in 2005, Easy Office Phone provides Business VoIP and Hosted PBX service to companies and organizations of all sizes throughout North America.

About CloudTweaks

Established in 2009, CloudTweaks is recognized as one of the leading authorities in connected technology information and services.

We embrace and instill thought leadership insights, relevant and timely news related stories, unbiased benchmark reporting as well as offer green/cleantech learning and consultive services around the world.

Our vision is to create awareness and to help find innovative ways to connect our planet in a positive eco-friendly manner.

In the meantime, you may connect with CloudTweaks by following and sharing our resources.

View All Articles

Sorry, comments are closed for this post.

Comic
Using Cloud Technology In The Education Industry

Using Cloud Technology In The Education Industry

Education Tech and the Cloud Arguably one of society’s most important functions, teaching can still seem antiquated at times. Many schools still function similarly to how they did five or 10 years ago, which is surprising considering the amount of technical innovation we’ve seen in the past decade. Education is an industry ripe for innovation…

5% Of Companies Have Embraced The Digital Innovation Fostered By Cloud Computing

5% Of Companies Have Embraced The Digital Innovation Fostered By Cloud Computing

Embracing The Cloud We love the stories of big complacent industry leaders having their positions sledge hammered by nimble cloud-based competitors. Saleforce.com chews up Oracle’s CRM business. Airbnb has a bigger market cap than Marriott. Amazon crushes Walmart (and pretty much every other retailer). We say: “How could they have not seen this coming?” But, more…

What Futuristic Tech Will You See In Your Lifetime?

What Futuristic Tech Will You See In Your Lifetime?

Futuristic Tech The world and what people can do is increasingly being driven by technology. It has already shaped the world we live in, but over the next few decades it is set to shape the world in ways that we can barely imagine. There have already been some great leaps in IoT technology recently,…

The Lighter Side Of The Cloud – Hiding Spots

The Lighter Side Of The Cloud – Hiding Spots

By David Fletcher Please feel free to share our comics via social media networks such as Twitter, Facebook, LinkedIn, Instagram, Pinterest. Clear attribution (Twitter example: via@cloudtweaks) to our original comic sources is greatly appreciated.

Recent Articles - Posted by
Fintech Exploiting AI and Blockchain Technology

Fintech Exploiting AI and Blockchain Technology

AI and Blockchain Technology The field of artificial intelligence (AI) had progressed rapidly in the last ten years, though first recognized in the 1950s. From autonomous motor vehicles to digital personal assistants, the technology is making its way into a variety of industries, enabling better task automation, language processing, and data analytics. But more recently,…

Why Security Practitioners Need To Apply The 80-20 Rules To Data Security

Why Security Practitioners Need To Apply The 80-20 Rules To Data Security

The 80-20 Rule For Security Practitioners  Everyday we learn about yet another egregious data security breach, exposure of customer data or misuse of data. It begs the question why in this 21st century, as a security industry we cannot seem to secure our most valuable data assets when technology has surpassed our expectations in other regards.…

Get Ready For Virtual Reality and the Cloud

Get Ready For Virtual Reality and the Cloud

Virtual Reality Cloud We’re lucky to live in an era where virtual reality is no longer relegated to the confines of a sci-fi movie universe. Thanks to technology introduced by products like Oculus Rift, consumers now have access to virtual environments with fully immersive graphic capabilities. As a result, companies have only just begun to…

Four Keys For Telecoms Competing In A Digital World

Four Keys For Telecoms Competing In A Digital World

Competing in a Digital World Telecoms, otherwise largely known as Communications Service Providers (CSPs), have traditionally made the lion’s share of their revenue from providing pipes and infrastructure. Now CSPs face increased competition, not so much from each other, but with digital service providers (DSPs) like Netflix, Google, Amazon, Facebook, and Apple, all of whom…

Multi-Cloud Integration Has Arrived

Multi-Cloud Integration Has Arrived

Multi-Cloud Integration Speed, flexibility, and innovation require multiple cloud services As businesses seek new paths to innovation, racing to market with new features and products, cloud services continue to grow in popularity. According to Gartner, 88% of total compute will be cloud-based by 2020, leaving just 12% on premise. Flexibility remains a key consideration, and…

Data Breaches: Incident Response Planning – Part 1

Data Breaches: Incident Response Planning – Part 1

Incident Response Planning – Part 1 The topic of cybersecurity has become part of the boardroom agendas in the last couple of years, and not surprisingly — these days, it’s almost impossible to read news headlines without noticing yet another story about a data breach. As cybersecurity shifts from being a strictly IT issue to…

10 Trending US Cities For Tech Jobs And Startups

10 Trending US Cities For Tech Jobs And Startups

10 Trending US Cities For Tech Jobs And Startups Traditionally actors headed for Hollywood while techies made a beeline for Silicon Valley. But times are changing, and with technological job opportunities expanding (Infographic), new hotspots are emerging that offer fantastic opportunities for tech jobs and startup companies in the industry. ZipRecruiter, an online recruitment and job…

Teach Yourself The Cloud: Cloud Computing Knowledge In 5 Easy Steps

Teach Yourself The Cloud: Cloud Computing Knowledge In 5 Easy Steps

Teach Yourself The Cloud Learn how to get to grips with cloud computing in business  Struggling to get your head around the Cloud? Here are five easy ways you can improve your cloud knowledge and perhaps even introduce cloud systems into your business.  Any new technology can appear daunting, and cloud computing is no exception.…

12 Promising Business Intelligence (BI) Services For Your Company

12 Promising Business Intelligence (BI) Services For Your Company

12 Promising Business Intelligence (BI) Services Business Intelligence (BI) services have recently seen an explosion of innovation and choices for business owners and entrepreneurs. So many choices, in fact, that many companies aren’t sure which business intelligence company to use. To help offer you a solution, we’ve compiled a list of 12 Business Intelligence companies…

Cloud Computing Then & Now

Cloud Computing Then & Now

The Evolving Cloud  From as early as the onset of modern computing, the possibility of resource distribution has been explored. Today’s cloud computing environment goes well beyond what most could even have imagined at the birth of modern computing and innovation in the field isn’t slowing. A Brief History Matillion’s interactive timeline of cloud begins…

Why Cloud Compliance Doesn’t Need To Be So Overly Complicated

Why Cloud Compliance Doesn’t Need To Be So Overly Complicated

Cloud Compliance  Regulatory compliance is an issue that has not only weighed heavily on the minds of executives, security and audit teams, but also today, even end users. Public cloud adds more complexity when varying degrees of infrastructure (depending on the cloud model) and data fall out of the hands of the company and into…

Cloud Computing Checklist For Startups

Cloud Computing Checklist For Startups

Checklist For Startups  There are many people who aspire to do great things in this world and see new technologies such as Cloud computing and Internet of Things as a tremendous offering to help bridge and showcase their ideas. The Time Is Now This is a perfect time for highly ambitious startups to make some…