Cloud Tech News
Menu
The Lighter Side Of The Cloud – Big Data Slingshot
The Lighter Side Of The Cloud – Full Of Data
The Lighter Side Of The Cloud – The Vatican
The Lighter Side Of The Cloud – Underground

Cloud-surfing Can Pay Big Dividends For Your Business

Cloud-surfing can pay big dividends for your business through lower costs and enhanced service

In the never-ending search for competitive advantage, Cloud-based services like a Hosted PBX business telephone system can offer business owners and managers new opportunities for cost savings and service improvements that can help strengthen their market position.  A Hosted PBX allows businesses of nearly any size to have a state-of-the-art telephone service with minimal or no investment in equipment. Much like web-based email, the technology is well established and well-known to the business community.

Moving Your Phone Service to the Cloud Can Free Up Working Capital – and Your Employees

With a Hosted PBX solution, the service provider “hosts” the equipment and manages the network, freeing your  business from the need to purchase and maintain an on-premise PBX system.  A Hosted PBX system also provides significant, long-term savings, with an impressive set of features and greatly simplified management and configuration.

A Hosted PBX also makes it possible for employees to work from home, remote offices, cell phones or even overseas while still being connected to the same office telephone service. The technology allows for video conferencing, which makes remote collaboration more effective than ever.  Thanks to the virtual nature of the service, companies looking to cut down on office and vehicle costs can easily de-centralize without customers ever hearing the difference.  All employees are still connected to each other as if they were in the same physical office space.

The Hosted PBX solution offers significant advantages

Traditional on-site PBX systems, despite their often prohibitive costs, cannot match the advanced feature set of a Hosted PBX solution.  In addition to standard features such as auto-attendants with professional greetings, voicemail to e-mail and North American long-distance calling, a Hosted PBX gives companies who use their phones intensively the ability to go deeper.  With hunt groups, find-me/follow-me capability and time-based behaviors, the Hosted PBX is highly flexible.

For call centers and contact centers, which handle high call volume, the advantages can be even greater.  Advanced call queuing and skill-based routing help managers ensure the right agent always gets the call.   Ongoing reporting and performance tracking is made vastly more efficient with detailed, granular reports that managers can export at any time.  These reports include mission-critical metrics, such as number of calls answered and unanswered, average time to answer, average hold time and much more.

Through a user-friendly web interface, users with administrative access can easily modify nearly any aspect of the service.  Modifying an on-site PBX, for comparison, is considerably more complex and typically requires a service visit from a technician.

Make sure you have the right ingredients in place before you get on the cloud

Business owners considering  a move to a Hosted PBX, option need to ensure they have the following to enable the transition:
•       Internet connection: with ample bandwidth for all staff using the phones.
•       Network equipment.  At a minimum you’ll need a business-grade router capable of serving multiple employees.  An unmanaged switch can expand the number of available ports, if required.  Most Hosted PBX providers sell or recommend appropriate network equipment.
•       Phones designed for Hosted PBX service.  Again, nearly all providers sell recommended models.
•       Power over Ethernet and battery backup: optional, but recommended for systems where constant phone connectivity is mission-critical.
•       Network/IT provider: optional.  Although not required for smaller and simpler systems, or deployments on which the customer is technically capable, an IT professional can be a powerful resource in a larger build-out.

With these relatively simple requirements, SMEs can quickly start enjoying the benefits of a sophisticated telephone system without the need to make costly investments in telephone equipment.

By Adam Simpson

Adam Simpson is Founder and CEO of Easy Office Phone

Established in 2005, Easy Office Phone provides Business VoIP and Hosted PBX service to companies and organizations of all sizes throughout North America.

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!

Sorry, comments are closed for this post.

Recent

Cloud Connectivity: Traversing The Path From Data Center To Enterprise User

Cloud Connectivity: Traversing The Path From Data Center To Enterprise User

Cloud Connectivity Industry analysts that follow enterprise organizations and the proliferation of Cloud computing are in overwhelming agreement: the Cloud is growing, and its proliferation is forever changing the business landscape. By 2018, more than 60 percent of enterprises will have at least half of their infrastructure on Cloud-based platforms. Where enterprises are concerned, today’s…

Intel Strengthens IOT Position With $16.7 Billion Acquisition

Intel Strengthens IOT Position With $16.7 Billion Acquisition

Intel Strengthens IOT Position With Acquisition Enables New Classes of Products in High-Growth Data Center and Internet of Things Market Segments SANTA CLARA, Calif. & SAN JOSE, Calif.–(BUSINESS WIRE)— Intel Corporation (NASDAQ: INTC) and Altera Corporation (NASDAQ: ALTR) today announced a definitive agreement under which Intel would acquire Altera for $54 per share in an all-cash…

Unscrambling An Egg: How CIOs Can Enable Business Through Unstructured Data

Unscrambling An Egg: How CIOs Can Enable Business Through Unstructured Data

How CIOs Can Enable Business Through Unstructured Data According to IBM’s Global C-suite study, one of the CIO’s primary responsibilities is to help companies deliver a better customer experience through technology. Customers enjoy far more choice than ever, and they are empowered by social media to make more educated decisions, whether this is in regard…

Popular Archives

How The Cloud Is Changing Disaster Recovery

How The Cloud Is Changing Disaster Recovery

How the Cloud is Changing Disaster Recovery Anyone who is a regular reader of this site will know about the cloud’s numerous benefits. Using the cloud can provide businesses with cost-effective resource usage, rapid provisioning, easy scalability and flexible elasticity – benefits that simply don’t exist when using local on-site servers and services. One of…

5 Ways CIOs Can Tackle Cloud Fears

5 Ways CIOs Can Tackle Cloud Fears

5 Ways CIOs Can Tackle Cloud Fears  CIOs are tired of hearing about cloud computing concerns. They’ve spent years reading about how cloud resources are subject to risks, and wonder – what can they do to help people trust the cloud?  The truth is that despite being a hot issue for years, the topic of…

Sponsors

Unscrambling An Egg: How CIOs Can Enable Business Through Unstructured Data

Unscrambling An Egg: How CIOs Can Enable Business Through Unstructured Data

How CIOs Can Enable Business Through Unstructured Data According to IBM’s Global C-suite study, one of the CIO’s primary responsibilities is to help companies deliver a better customer experience through technology. Customers enjoy far more choice than ever, and they are empowered by social media to make more educated decisions, whether this is in regard…

The Many Hats Of Today’s IT Managers

The Many Hats Of Today’s IT Managers

The Many Hats of IT Managers In years past, the IT department of most large organizations was much like a version of Middle Earth: a mysterious nether world where people who seemed infinitely smarter than the rest of us bustled around, speaking and typing languages that appeared indecipherable, yet, which made our world work. They…

Established in 2009

CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

CloudTweaks Comic Library

Advertising