The Lighter Side Of The Cloud – Transformation
The Lighter Side Of The Cloud – K.I.S.S
The Lighter Side Of The Cloud – Techwear

Cloud-surfing Can Pay Big Dividends For Your Business

Cloud-surfing can pay big dividends for your business through lower costs and enhanced service

In the never-ending search for competitive advantage, Cloud-based services like a Hosted PBX business telephone system can offer business owners and managers new opportunities for cost savings and service improvements that can help strengthen their market position.  A Hosted PBX allows businesses of nearly any size to have a state-of-the-art telephone service with minimal or no investment in equipment. Much like web-based email, the technology is well established and well-known to the business community.

Moving Your Phone Service to the Cloud Can Free Up Working Capital – and Your Employees

With a Hosted PBX solution, the service provider “hosts” the equipment and manages the network, freeing your  business from the need to purchase and maintain an on-premise PBX system.  A Hosted PBX system also provides significant, long-term savings, with an impressive set of features and greatly simplified management and configuration.

A Hosted PBX also makes it possible for employees to work from home, remote offices, cell phones or even overseas while still being connected to the same office telephone service. The technology allows for video conferencing, which makes remote collaboration more effective than ever.  Thanks to the virtual nature of the service, companies looking to cut down on office and vehicle costs can easily de-centralize without customers ever hearing the difference.  All employees are still connected to each other as if they were in the same physical office space.

The Hosted PBX solution offers significant advantages

Traditional on-site PBX systems, despite their often prohibitive costs, cannot match the advanced feature set of a Hosted PBX solution.  In addition to standard features such as auto-attendants with professional greetings, voicemail to e-mail and North American long-distance calling, a Hosted PBX gives companies who use their phones intensively the ability to go deeper.  With hunt groups, find-me/follow-me capability and time-based behaviors, the Hosted PBX is highly flexible.

For call centers and contact centers, which handle high call volume, the advantages can be even greater.  Advanced call queuing and skill-based routing help managers ensure the right agent always gets the call.   Ongoing reporting and performance tracking is made vastly more efficient with detailed, granular reports that managers can export at any time.  These reports include mission-critical metrics, such as number of calls answered and unanswered, average time to answer, average hold time and much more.

Through a user-friendly web interface, users with administrative access can easily modify nearly any aspect of the service.  Modifying an on-site PBX, for comparison, is considerably more complex and typically requires a service visit from a technician.

Make sure you have the right ingredients in place before you get on the cloud

Business owners considering  a move to a Hosted PBX, option need to ensure they have the following to enable the transition:
•       Internet connection: with ample bandwidth for all staff using the phones.
•       Network equipment.  At a minimum you’ll need a business-grade router capable of serving multiple employees.  An unmanaged switch can expand the number of available ports, if required.  Most Hosted PBX providers sell or recommend appropriate network equipment.
•       Phones designed for Hosted PBX service.  Again, nearly all providers sell recommended models.
•       Power over Ethernet and battery backup: optional, but recommended for systems where constant phone connectivity is mission-critical.
•       Network/IT provider: optional.  Although not required for smaller and simpler systems, or deployments on which the customer is technically capable, an IT professional can be a powerful resource in a larger build-out.

With these relatively simple requirements, SMEs can quickly start enjoying the benefits of a sophisticated telephone system without the need to make costly investments in telephone equipment.

By Adam Simpson

Adam Simpson is Founder and CEO of Easy Office Phone

Established in 2005, Easy Office Phone provides Business VoIP and Hosted PBX service to companies and organizations of all sizes throughout North America.

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!

Sorry, comments are closed for this post.

Popular

Wearable Tech – Will It Ever Be Fashionable?

Wearable Tech – Will It Ever Be Fashionable?

Wearable Tech – Will It Ever Be Fashionable? Wearable tech is taking over the world, and in that sense, it’s already fashionable. As we noted last week, the sector is expected to grow from $14 billion in 2014 to $70+ billion in 2024. But what about ‘high-fashion’? The catwalks and runways of London, Paris, and Milan? Can…

5 Mistakes That Adversely Impact Seamless Cloud Migration

5 Mistakes That Adversely Impact Seamless Cloud Migration

There is absolutely no doubt migrating a section of your IT assets, non-core business processes or the entire spectrum of business systems to the cloud makes immense sense. There are plenty of business benefits linked to cloud computing; most astute businesses are using cloud computing in some capacity or other and if you aren’t doing…

Cloud-Based VOIP – 4 Alternatives To Skype

Cloud-Based VOIP – 4 Alternatives To Skype

Cloud-Based VOIP – 4 Alternatives To Skype Skype is the most popular cloud-based VOIP service. Since being bought out by Microsoft for $8.5 billion in 2011 the company has grown to more than 300 million users and now accounts for 34% of all international calls. Some people don’t want to use Skype though. Reports of…

5 Surprising Ways Cloud Computing Is Changing Education

5 Surprising Ways Cloud Computing Is Changing Education

Cloud Computing Education The benefits of cloud computing are being recognized in businesses and institutions across the board, with almost 90 percent of organizations currently using some kind of cloud-based application. The immediate benefits of cloud computing are obvious: cloud-based applications reduce infrastructure and IT costs, increase accessibility, enable collaboration, and allow organizations more flexibility…

Cloud Infographic: Cloud Public, Private & Hybrid Differences

Cloud Infographic: Cloud Public, Private & Hybrid Differences

Cloud Public, Private & Hybrid Differences Many people have heard of cloud computing. There is however a tremendous number of people who still cannot differentiate between Public, Private & Hybrid cloud offerings.  Here is an excellent infographic provided by the group at iWeb which goes into greater detail on this subject. Infographic source: iWeb About…

Recent

The Importance Of Cloud Security For Wearable Technology

The Importance Of Cloud Security For Wearable Technology

Wearable Technology Starts With Cloud Security The integration of wearable technology into our society is all but inevitable. Today, major players in the wearable tech field include Google, Fitbit, Boston Scientific and Apple. As users continue to demand ever increasing availability and functionality from their devices, so do security concerns for wearable tech. The future…

Customer Success Guidelines – In A World Gone Cloud

Customer Success Guidelines – In A World Gone Cloud

Customer Success Guidelines for Maximum Upselling and Cross-Selling in a World Gone Cloud With the growth of the subscription economy, companies can no longer assume that a sale means that the deal is closed. Companies need to prove their worth every minute of every hour, every hour of every day and so on. A big…

Why You Should Be Concerned About Drone Security

Why You Should Be Concerned About Drone Security

Why You Should Be Concerned About Drone Security Over the past decade, drones, also known as UAVs (unmanned aerial vehicles), have become a fact of life. Beginning as underpublicized but extremely effective items in the U.S. military’s arsenal, drones have since come into wide use by government agencies for everything from geographic surveys to law…

Contact Us

Sending
cisco_logo_100x100 vmware citrix100
Site 24x7 200px-KPMG


Contributor Spotlight

Established in 2009, CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

Branded Content Programs

Advertising