How Hosted PBX Can Enhance Cloud Security

How Hosted PBX can enhance Cloud Security

Cloud security has become a critical job responsibility for a majority of North American IT professionals.  In its recent survey, AccelOps, Inc., a leader in integrated Security Information and Event Management (SIEM), performance and availability monitoring software, interviewed 176 IT security professionals.  One of the key findings was that responsibility for cloud security rests overwhelmingly (78%) with businesses’ internal IT staff.
Hosted PBX phone service can enhance overall cloud security while lessening the already significant load on IT personnel.  (Read The Full Cloud Security Survey Report)

Here’s how moving your phone service to the cloud can help.

1.      Electronic invoice delivery.  Invoices are stored in an SSL-secured web portal, and you can also choose to have them delivered via e-mail.  This means no more printed bills and conspicuous envelopes left at doors or on desks.
2.      Similarly, faxes are archived via the portal, and can also be delivered to specified e-mail addresses – in contrast to printed faxes with potentially sensitive data being left on a fax machine.
3.      Administrators can set web portal access levels on a per-user basis, ensuring that only appropriate personnel can manage powerful high-level functions.
4.      International calling capabilities are highly adjustable.  Administrators can enable or disable international calls on a per-extension basis, and can also set an overall spending limit for international calling in any given month.  These safeguards can help prevent potentially costly unauthorized calls to overseas numbers.
5.      Users with administrator-level access can remotely disable a phone from using the cloud PBX service.  For example, if an employee leaves the company and doesn’t return the hardware, his or her phone can be disabled remotely to prevent unauthorized calls.
6.      Tracking phone usage is easy.  Web portals provide managers with up-to-the-minute call records with options to filter by date, staff extension numbers, and call type.  Exporting records to spreadsheet format is quick and simple.
7.      Monitoring calls for quality, compliance or training purposes (such as assisting new staff members during live calls) is a snap with the silent monitoring feature.
8.      Where greater call transparency is needed, a Hosted PBX provider can record all calls and deliver the recordings to a secure cloud-based storage service.
9.      Call centers can leverage the power of a Virtual Call Center package, which provides even more robust tracking and accountability metrics.
10.    Premium cloud PBX providers build their service on a robust back-end network, including Tier 4 datacenters with strictly controlled access, 24/7 monitoring and onsite support staff.
11.     All individual servers are protected by industry-leading encryption to further enhance security.

By Adam Simpson

Adam Simpson is Founder and CEO of Easy Office Phone. Established in 2005, Easy Office Phone provides Business VoIP and Hosted PBX service to companies and organizations of all sizes throughout North America.

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!

One Response to How Hosted PBX Can Enhance Cloud Security

  1. Great blog, bottom line is VoIP services give you way more options and control than a legacy phone system.
    companies like BroadConnect, Bell, Telus, T mobile understand that, if you are a small or large business and are not already using a cloud based phone system you are not only loosing money but your competition is most likely already made the switch.

Join Our Newsletter

Receive updates each week on news, tips, events, comics and much more...

Can I Contribute To CloudTweaks?

Yes, much of our focus in 2015 will be on working with other influencers in a collaborative manner. If you're a technology influencer looking to collaborate long term with CloudTweaks – a globally recognized leader in cloud computing information – drop us an email with “tech influencer” in the subject line.

Please review the guidelines before applying.

Contributors

Cloud Infographic – Wearable Tech And Preventative Healthcare

Cloud Infographic – Wearable Tech And Preventative Healthcare

Wearable Tech And Preventative Healthcare There are so many exciting new opportunities available to utilize wearable technology in the future.  Areas such as nanotechnology disease monitoring, crowdfunding to wearable accessories are some excellent examples of the potential. Estimates vary, but appear to suggest that the market will produce between $14-50 Billion over the next few years. Included below

Ten Tips For Successful Business Intelligence Implementation

Ten Tips For Successful Business Intelligence Implementation

Ten Tips for Successful Business Intelligence Implementation The cost of Business Intelligence (BI) software goes far beyond the purchase price. Time spent researching, implementing, and maintaining your BI investment can snowball quickly and mistakes are often expensive. Your time is valuable – save it by learning from other businesses’ experiences. We’ve compiled the top ten

Knots And Cloud Service Providers

Knots And Cloud Service Providers

How Do These Two Compare? In Boy Scouts, I learned how to tie knots. The quickest knot you can tie is the slipknot. It’s very effective for connecting one thing to another via the rope you have. It was used in setting up tents, mooring boats to docks temporarily and lifting your food up into

Aggregated News

Popular News Sources

Storage Considerations for SharePoint Backups

Storage Considerations for SharePoint Backups

Storage Considerations for SharePoint Backups Wednesday, October 29, 2014 @ 9:00 am/12:00pm ET. Backup and Restore of a SharePoint environment can be a complex endeavor as the product consists of multiple components running at various tiers, each with their own backup and restore requirements. In addition, SharePoint documents are stored as Binary Large Objects (BLOBs) in

OpenDNS Deployment Leads to Twenty-Fold Decrease in Malware Infections at Hamamatsu

OpenDNS Deployment Leads to Twenty-Fold Decrease in Malware Infections at Hamamatsu

Decreases in Malware Infections at Hamamatsu OpenDNS, a leading provider of cloud-delivered security, today announced that it has enabled Hamamatsu, a Japanese manufacturer of optical sensor technologies, to virtually eliminate malware infections across its U.S. Read the source article at Finance News About Latest Posts Follow Us!CloudTweaksEstablished in 2009, CloudTweaks.com is recognized as one of the

IBM and Microsoft – What Are They Doing With The Hybrid Cloud?

IBM and Microsoft – What Are They Doing With The Hybrid Cloud?

What Are They Doing With The Hybrid Cloud? “Microsoft is committed to helping enterprise customers realize the tremendous benefits of cloud computing across their own systems, partner clouds and Microsoft Azure,” said Scott Guthrie, executive vice president,Cloud and Enterprise, Microsoft. “With this … Read the source article at CNNMoney About Latest Posts Follow Us!CloudTweaksEstablished in 2009, CloudTweaks.com is recognized