The Lighter Side Of The Cloud – Cloud Training
The Lighter Side Of The Cloud – Deconstruction
The Lighter Side Of The Cloud – Cloud Services

How Hosted PBX Can Enhance Cloud Security

How Hosted PBX can enhance Cloud Security

Cloud security has become a critical job responsibility for a majority of North American IT professionals.  In its recent survey, AccelOps, Inc., a leader in integrated Security Information and Event Management (SIEM), performance and availability monitoring software, interviewed 176 IT security professionals.  One of the key findings was that responsibility for cloud security rests overwhelmingly (78%) with businesses’ internal IT staff.
Hosted PBX phone service can enhance overall cloud security while lessening the already significant load on IT personnel.  (Read The Full Cloud Security Survey Report)

Here’s how moving your phone service to the cloud can help.

1.      Electronic invoice delivery.  Invoices are stored in an SSL-secured web portal, and you can also choose to have them delivered via e-mail.  This means no more printed bills and conspicuous envelopes left at doors or on desks.
2.      Similarly, faxes are archived via the portal, and can also be delivered to specified e-mail addresses – in contrast to printed faxes with potentially sensitive data being left on a fax machine.
3.      Administrators can set web portal access levels on a per-user basis, ensuring that only appropriate personnel can manage powerful high-level functions.
4.      International calling capabilities are highly adjustable.  Administrators can enable or disable international calls on a per-extension basis, and can also set an overall spending limit for international calling in any given month.  These safeguards can help prevent potentially costly unauthorized calls to overseas numbers.
5.      Users with administrator-level access can remotely disable a phone from using the cloud PBX service.  For example, if an employee leaves the company and doesn’t return the hardware, his or her phone can be disabled remotely to prevent unauthorized calls.
6.      Tracking phone usage is easy.  Web portals provide managers with up-to-the-minute call records with options to filter by date, staff extension numbers, and call type.  Exporting records to spreadsheet format is quick and simple.
7.      Monitoring calls for quality, compliance or training purposes (such as assisting new staff members during live calls) is a snap with the silent monitoring feature.
8.      Where greater call transparency is needed, a Hosted PBX provider can record all calls and deliver the recordings to a secure cloud-based storage service.
9.      Call centers can leverage the power of a Virtual Call Center package, which provides even more robust tracking and accountability metrics.
10.    Premium cloud PBX providers build their service on a robust back-end network, including Tier 4 datacenters with strictly controlled access, 24/7 monitoring and onsite support staff.
11.     All individual servers are protected by industry-leading encryption to further enhance security.

By Adam Simpson

Adam Simpson is Founder and CEO of Easy Office Phone. Established in 2005, Easy Office Phone provides Business VoIP and Hosted PBX service to companies and organizations of all sizes throughout North America.

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!

One Response to How Hosted PBX Can Enhance Cloud Security

  1. Great blog, bottom line is VoIP services give you way more options and control than a legacy phone system.
    companies like BroadConnect, Bell, Telus, T mobile understand that, if you are a small or large business and are not already using a cloud based phone system you are not only loosing money but your competition is most likely already made the switch.

Popular Archives

Public vs. Private vs. Hybrid: Which Cloud Is Right for Your Business?

Public vs. Private vs. Hybrid: Which Cloud Is Right for Your Business?

Public vs. Private vs. Hybrid The debate surrounding the deliverability of cloud computing is coming to a close. Businesses have begun to rapidly adopt the use of cloud services, courtesy the ROI this disruptive technology brings to the table. They have finally realized they cannot afford to ignore the cloud. A Forrester study found that…

The Cloud In 2015: Eight Trends To Look For

The Cloud In 2015: Eight Trends To Look For

The Cloud In 2015 For organizations of all sizes, in 2014 the cloud emerged as a critical part of the default consideration set when implementing any new application – in large part due to the cloud’s proven ability to handle data storage and processing demands in an elastic manner, improved verifiable standards around data security and…

Five Cloud Questions Every CIO Needs To Know How To Answer

Five Cloud Questions Every CIO Needs To Know How To Answer

The Hot Seat Five cloud questions every CIO needs to know how to answer The cloud is a powerful thing, but here in the CloudTweaks community, we already know that. The challenge we have is validating the value it brings to today’s enterprise. Below, let’s review five questions we need to be ready to address…

Cloud Migration – 10 ‘Do it Right’ Tips

Cloud Migration – 10 ‘Do it Right’ Tips

Cloud Migration – 10 ‘Do it Right’ Tips Businesses continue to adopt the cloud at break neck speed. Inherent benefits like lower operational costs, no infrastructure overheads, and quick access to better technology make cloud a very attractive proposition for businesses, especially start-ups and SMEs. However moving from legacy to the cloud environment has its…

5 Surprising Ways Cloud Computing Is Changing Education

5 Surprising Ways Cloud Computing Is Changing Education

Cloud Computing Education The benefits of cloud computing are being recognized in businesses and institutions across the board, with almost 90 percent of organizations currently using some kind of cloud-based application. The immediate benefits of cloud computing are obvious: cloud-based applications reduce infrastructure and IT costs, increase accessibility, enable collaboration, and allow organizations more flexibility…

Recent

Cloud Security Hottest Issue At RSA

Cloud Security Hottest Issue At RSA

Cloud Security Hottest Issue The integral integration of cyber security and cloud technology seemed to be the hottest issue at the busy RSA 2015 Conference in San Francisco. Interested parties packed security and cloud service booths for the duration of the conference. Several prominent publications covered the increased importance of securing their private information that’s…

Imperfect Security: The RSA Conference And The Illusion Of Safety

Imperfect Security: The RSA Conference And The Illusion Of Safety

The RSA Conference And The Illusion Of Safety This year’s 2015 RSA Conference is taking place from April 20th to 24th, in San Francisco, California. Here, security leaders from across the vast expanse of tech, politics, and more will gather to discuss the past, present, and future of security. From application security to technology infrastructure,…

The Lighter Side Of The Cloud – Day 5

The Lighter Side Of The Cloud – Day 5

By David Fletcher Are you looking to supercharge your Newsletter, Powerpoint presentation, Social media campaign or Website? Our universally recognized tech related comics can help you. Contact us for information on our commercial licensing rates. About Latest Posts Follow Us!CloudTweaksEstablished in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information.…

Contact Us

Sending

Technology Sponsors

hp Logo CityCloud-PoweredByOpenstack-Bluesquare_logo_100x100-01
cisco_logo_100x100 vmware citrix100
Site 24x7 200px-KPMG

Established in 2009, CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

CloudTweaks Comic Library

Advertising