Taking The PBX Into The Cloud

Taking The PBX Into The Cloud

Taking the PBX into the Cloud

No matter how dramatic the reductions in OPEX, no matter how impressive the promised ROI, small and medium businesses cannot afford to rip and replace current infrastructure every time a technology breakthrough makes headlines. Take the case of the PBX—on-premise equipment and systems have become increasingly complex and unwieldy to support and upgrade.

Cloud-hosted PBX services, in contrast, offer an enticing list of cost-saving IP communications capabilities:

  • Enterprise-class unified communications features (audio-video conferencing, integrated voicemail and email, automatic call forwarding, and more)
  • Integration with other enterprise-class business applications (instant messaging, conference room scheduling, etc.)
  • Simplified administration (managed services model)
  • SIP trunking
  • Voice-over-IP long-distance services

What business doesn’t want to take advantage of cost savings and advanced features? Clearly, there is demand for these types of services and the cloud infrastructures exist, both private and public.The missing link is literally the link between the two worlds. To enable businesses to migrate to cloud-hosted PBX and other IP-based communications services the cloud service provider should include an edge solution that addresses several key requirements for the business customers.

Availability. The phones are mission critical, and any new communications feature will quickly become mission critical. While the cloud has built-in redundancies and automatic failovers, the connections to the cloud must also include redundancy and a failover plan to minimize or eliminate the impact of unforseen network based failures..

Quality. Dropped packets are tolerable in data streams; transporting real-time voice requires elevated quality of service. Converged voice and data traffic must be intelligently prioritized, giving real-time voice traffic preference over data traffic.

Security. With public-switched telephone networks, privacy is assumed. Sending your voice calls out to the cloud raises concerns about security, and maintaining control of sensitive company information that can be shared in voice communications, instant messaging, and other forms of unified communications. Security and policy management must be an integral part of the overall on-premise-to-cloud connection.

Reliability. A managed cloud-hosted communications solution must comply with service-level agreements (SLAs), which calls for a new class of tools and troubleshooting capabilities that can provide visibility to support engineers, and help isolate issues in the cloud, at the edge, or on the customer premises.

Interoperability. The PBX and IP worlds are both evolving and differences in vendor implementations of the VoIP signaling protocols often prevent interoperability An edge device that can manipulate the signaling protocol to ensure interoperability is critical to any successful deployment.

Affordability. For cloud services to attract high volumes of customers, the service—including the cost of the edge device—must be affordable to small and medium businesses as well as enterprises with larger technology budgets.

So is this merely a wish list? Is it describing the components of a future solution? If that were the case,  would be locked out of the cloud and stuck with aging, costly, PBX and telecommunications solutions.

Actually, the attributes above should be taken as a shopping list that can help those businesses find the right cloud service and edge device today. The list describes an enterprise session border controller solution, which provides businesses of all sizes the opportunity to drive down costs while giving employees the latest communications and collaborations capabilities.

The key is to find the service providers who support the best enterprise session border control devices, those that have been designed from the ground up for today’s networks and cloud infrastructures. Historically, SBCs emerged as devices deployed in the service provider core for linking IP networks. Today, the latest designs and technology innovations have resulted in an edge device that bridges on-premise and IP-based voice networks at the enterprise edge. The new generation of low-cost devices fit the budgets of small businesses with as few as 5 to 10 employees. The best designs also scale up to serve offices with as many as 5,000 employees and more.
Choosing your service provider and edge device should never call for compromises in any of the above areas. Communications and collaborations are too vital to your business. Today’s cloud services and the availability of affordable full-featured enterprise session border controllers mean that you don’t have to compromise.

Instead, without a major up-front investment, businesses can immediately leverage leading-edge collaborative solutions. Whether to augment existing features, or completely move to a new hosted solution, the cloud gives businesses exciting new choices.

Dave Martin Head Shot 2013By Dave Martin

Dave Martin is a recognized expert in the enterprise session border controllers, SIP trunking and hosted PBX markets.  He currently serves as Vice President of Marketing for Edgewater Networks, where he is responsible for strategic business planning, product marketing, partnerships and marketing programs to support the company’s ongoing growth. 

 

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!
FacebookTwitterLinkedInGoogle+Share

One Response to Taking The PBX Into The Cloud

Join Our Newsletter

Receive updates each week on news, tips, events, comics and much more...

Advertising Programs

Click To Find Out!

Sponsored Posts

Sponsored Posts

CloudTweaks has enjoyed a great relationship with many businesses, influencers and readers over the years, and it is one that we are interested in continuing. When we meet up with prospective clients, our intent is to establish a more solid relationship in which our clients invest in a campaign that consists of a number of

Popular

Top Viral Impact

Cloud Infographic – Big Data Survey: What Are The Trends?

Cloud Infographic – Big Data Survey: What Are The Trends?

Jaspersoft Big Data Survey Shows Rise in Commitment to Projects and Decline in Confusion Nearly 1,600 Jaspersoft Community Members Participate in Second Jaspersoft Big Data Survey San Francisco, February 4, 2014 – Jaspersoft, the Intelligence Inside applications and business processes, today shared results from its Big Data Survey. Nearly 1,600 Jaspersoft community members responded to

Cloud Infographic: Disaster Recovery

Cloud Infographic: Disaster Recovery

Cloud Infographic: Disaster Recovery  Business downtime can be detrimental without a proper disaster recovery plan in place. Only 6% of businesses that experience downtime without a plan will survive long term. Less than half of all businesses that experience a disaster are likely to reopen their doors. There are many causes of data loss and

Cloud Infographic – Cloud Fast Facts

Cloud Infographic – Cloud Fast Facts

Cloud Infographic – Cloud Fast Facts It’s no secret that Cloud Computing is more than just a buzz term as that ship has sailed off a long time ago. More and more companies are adopting the uses and benefits of cloud computing while aggressively factoring cloud services spending into their budget. Included is an excellent

Can I Contribute To CloudTweaks?

Yes, much of our focus in 2015 will be on working with other influencers in a collaborative manner. If you're a technology influencer looking to collaborate long term with CloudTweaks – a globally recognized leader in cloud computing information – drop us an email with “tech influencer” in the subject line.

Please review the guidelines before applying.

Whitepapers

Top Research Assets

HP OpenStack® Technology Breaking the Enterprise Barrier

HP OpenStack® Technology Breaking the Enterprise Barrier

Explore how cloud computing is a solution to the problems facing data centers today and highlights the cutting-edge technology (including OpenStack cloud computing) that HP is bringing to the current stage. If you are a CTO, data center administrator, systems architect, or an IT professional looking for an enterprise-grade, hybrid delivery cloud computing solution that’s open,

Public Cloud Flexibility, Private Cloud Security

Public Cloud Flexibility, Private Cloud Security

Public Cloud Flexibility, Private Cloud Security Cloud applications are a priority for every business – the technology is flexible, easy-to-use, and offers compelling economic benefits to the enterprise. The challenge is that cloud applications increase the potential for corporate data to leak, raising compliance and security concerns for IT. A primary security concern facing organizations moving