Mimecast Email Servers Go Down – 100% Uptime SLA?

No cloud service provider should ever claim 100% uptime and it seems that Mimecast had a very tough day yesterday. Its mail servers went down in the UK, bringing down its cloud mail management services and angering many of its UK customers who couldn’t access the mail service.

The company blames the outage on a series of servers coming down in one of its UK data centers. It later updated that a server by server check is underway and a good number of the servers have gone back up. This indicates the extent of the outage as well.

With emails getting throttled, there’s no surprise that users do not have any good words to speak for Mimecast. Some users complained that they haven’t been able to communicate with their clients because their mails are “in the post”.

The cost which Mimecast will have to pay in terms of lost user confidence and potential lawsuits from really, really angry users will make matters worse. What’s more alarming is Mimecast’s claim for 100% uptime in its SLA (Service Level Agreement). It is one thing to claim 100% uptime in marketing campaigns and another to legally bind into providing something which is not possible. According to many in the industry, offering 100% uptime in SLA is “nonsense” and it seems like Mimecast will have to face the brunt of their untrue claims.

With all the benefits which Cloud offers, the downside is equally significant. In private networks, server or system outages may be tolerated and seldom leak out to the press and even if they do, it’s not significant to impact the organization in any negative manner. With Cloud, it’s different. We have seen it often times that outages which may only last a few minutes create a ripple effect and many a times result in companies not able to recover from the bad reputation they leave behind.

There is no scenario which looks promising for Mimecast right now but the market has to respond on the alarming developments at Mimecast and market will take into account user sentiment which is definitely not looking good. Will a formal apology patch the reputation?

By Salam UI Haq

About CloudTweaks

Established in 2009, CloudTweaks is recognized as one of the leading authorities in connected technology information and services.

We embrace and instill thought leadership insights, relevant and timely news related stories, unbiased benchmark reporting as well as offer green/cleantech learning and consultive services around the world.

Our vision is to create awareness and to help find innovative ways to connect our planet in a positive eco-friendly manner.

In the meantime, you may connect with CloudTweaks by following and sharing our resources.

View All Articles

2 Responses to Mimecast Email Servers Go Down – 100% Uptime SLA?

  1. Good points. Outages is part of the game and they will exist, regardless if on-prem, priv or public cloud. It’s how you handle them that matters. Yes, it is about marketing and risks and sometimes penalties (money and/or market reputation). No one should promise AND expect 100% if ANY part in the service or product can fail. And if you’re still cocky enough to promise or calculate (expect) 100% the harder you fall.

  2. cloudtweakssalmanulhaq MaxBuchler cloud outages happen I’ve explored products that provide financial security for lost revenue caused by outages for both provider and client.

Comic
Investing In The Future With The Introduction of Sage Cloud

Investing In The Future With The Introduction of Sage Cloud

CHICAGO, IL–(Marketwired – Jul 26, 2016) – Sage, a market leader in cloud accounting software, announced today at Sage Summit 2016 its strong commitment to future technologies, with a focus on new and existing partnerships that power business growth. Revealed during CEO Stephen Kelly’s keynote address, which opened the world’s largest gathering of entrepreneurs and…

2016 Tour de France: Racing With Big Data

2016 Tour de France: Racing With Big Data

2016 Tour de France The 2016 Tour de France has just concluded, with Chris Froome (SKY) taking his third overall win. Not the kind of event we often focus on here at CloudTweaks, but Dimension Data has put its analytics technology to use tracking the journeys of each rider across all 21 stages, and their…

Ransomware: A Digital Pandemic – Is There A Cure?

Ransomware: A Digital Pandemic – Is There A Cure?

The Rise Of Ransomware You can imagine the scene: you’ve just completed that business plan and a set of accounts. Finally, it’s done and saved, ready for a final read through and to be sent out to your contact list. And right when you’re ready to click “Send”, the next thing you see on the…

Martech In A Content Crazed World

Martech In A Content Crazed World

Content Crazed World Everywhere you look there are pop-up ads and offers, at times it can feel like overload. What used to be a few online ads on websites has now grown into a wild world of offers that consume your every device. These advancements in marketing technology can not only be overwhelming to the…

Hubgets – Advanced Collaboration, Enriched Communication

Hubgets – Advanced Collaboration, Enriched Communication

Advanced Collaboration Tool Sponsored series provided in collaboration with Hubgets Collaboration tools have advanced leaps and bounds with the advent of cloud technology, and the services available are only getting better. Promising features such as sophisticated group communication, productive management of tasks and meetings, and the ultimate dream, working remotely from some gorgeous island destination, innovative collaboration…

Multi-Cloud Integration Has Arrived

Multi-Cloud Integration Has Arrived

Multi-Cloud Integration Speed, flexibility, and innovation require multiple cloud services As businesses seek new paths to innovation, racing to market with new features and products, cloud services continue to grow in popularity. According to Gartner, 88% of total compute will be cloud-based by 2020, leaving just 12% on premise. Flexibility remains a key consideration, and…

Are Cloud Solutions Secure Enough Out-of-the-box?

Are Cloud Solutions Secure Enough Out-of-the-box?

Out-of-the-box Cloud Solutions Although people may argue that data is not safe in the Cloud because using cloud infrastructure requires trusting another party to look after mission critical data, cloud services actually are more secure than legacy systems. In fact, a recent study on the state of cloud security in the enterprise market revealed that…

5 Ways To Ensure Your Cloud Solution Is Always Operational

5 Ways To Ensure Your Cloud Solution Is Always Operational

Ensure Your Cloud Is Always Operational We have become so accustomed to being online that we take for granted the technological advances that enable us to have instant access to everything and anything on the internet, wherever we are. In fact, it would likely be a little disconcerting if we really mapped out all that…

Cloud And The Military – In The US

Cloud And The Military – In The US

Cloud And The Military Scandalous cost overruns; the newest high tech doesn’t work any better than very old tech; sweetheart monopoly deals with favorite defense contractors; sole sourcing key components from our enemies – the litany just goes on and on. The military’s relationship with technology always seems to be like watching a slow motion…

Get Ready For Virtual Reality and the Cloud

Get Ready For Virtual Reality and the Cloud

Virtual Reality Cloud We’re lucky to live in an era where virtual reality is no longer relegated to the confines of a sci-fi movie universe. Thanks to technology introduced by products like Oculus Rift, consumers now have access to virtual environments with fully immersive graphic capabilities. As a result, companies have only just begun to…

Surprising Facts and Stats About The Big Data Industry

Surprising Facts and Stats About The Big Data Industry

Facts and Stats About The Big Data Industry If you start talking about big data to someone who is not in the industry, they immediately conjure up images of giant warehouses full of servers, staff poring over page after page of numbers and statistics, and some big brother-esque official sat in a huge government building…

5 Considerations You Need To Review Before Investing In Data Analytics

5 Considerations You Need To Review Before Investing In Data Analytics

Review Before Investing In Data Analytics Big data, when handled properly, can lead to big change. Companies in a wide variety of industries are partnering with data analytics companies to increase operational efficiency and make evidence-based business decisions. From Kraft Foods using business intelligence (BI) to cut customer satisfaction analysis time in half, to a…

Unusual Clandestine Cloud Data Centre Service Locations

Unusual Clandestine Cloud Data Centre Service Locations

Unusual Clandestine Cloud Data Centre Service Locations Everyone knows what the cloud is, but does everybody know where the cloud is? We try to answer that as we look at some of the most unusual data centre locations in the world. Under the Eyes of a Deity Deep beneath the famous Uspenski Cathedral in the…

15 Cloud Data Performance Monitoring Companies

15 Cloud Data Performance Monitoring Companies

Cloud Data Performance Monitoring Companies (Updated: Originally Published Feb 9th, 2015) We have decided to put together a small list of some of our favorite cloud performance monitoring services. In this day and age it is extremely important to stay on top of critical issues as they arise. These services will accompany you in monitoring…

Shadow IT To Remain A Focus For Both Cloud Vendors And CIOs

Shadow IT To Remain A Focus For Both Cloud Vendors And CIOs

Shadow IT To Remain A Focus Shadow IT, a phenomenon defined as building internal IT systems without the official organizational approval has been a growing concern for CIOs over the last few years. In 2015, it climbed to the top of the list of the emerging IT threats, with as much as 83% CIOs reporting…

Cloud Infographic – Cloud Public, Private & Hybrid Differences

Cloud Infographic – Cloud Public, Private & Hybrid Differences

Cloud Public, Private & Hybrid Differences Many people have heard of cloud computing. There is however a tremendous number of people who still cannot differentiate between Public, Private & Hybrid cloud offerings.  Here is an excellent infographic provided by the group at iWeb which goes into greater detail on this subject. Infographic source: iWeb