IT Service Management (ITSM) And The Cloud

IT Service Management (ITSM) And The Cloud

IT Service Management (ITSM) And The Cloud

IT service management is an integral player in cloud computing, but figuring out where ITSM ends and the cloud vendor begins can be a trial to say the least. ITSM’s role in cloud computing varies from a symbiotic relationship between an IT department or company and a 3rd party cloud vendor, to a fully integrated cloud system that is built and operated by the same department. In this bit we’re going to address the possible benefits and dangers of both approaches.

manufacturing

(Image Source: Shutterstock)

ITIL Lifecycle and the Cloud

ITSM’s best practice lifecycle is about service strategy design, service transition, service operation, and continual service improvement. When ITSM interacts with cloud vendors at least part of that ITIL lifecycle needs to be outsourced to the cloud vendor. The biggest draw and advantage of cloud computing for an IT service professional is that if an entire corporation is running their programs directly off of the cloud, then performing a software update requires only that the cloud be updated that one time, rather than that each computer has to have it installed individually.

In the first part of the lifecycle, the strategy design phase, ITSM can clearly operate on its own. Here the current system problems are addressed and solutions are developed. However during service transition the lines begin to blur. Should the update be installed by the IT personnel or the cloud vendor? If something is wrong who will be responsible for addressing the problem? It’s not always immediately obvious whether a problem stems from the new program code, or from the way it’s interacting with the existing programs on the cloud. The IT personnel may know what’s in their update, but since they won’t have built the cloud themselves they may not be able to troubleshoot some problems, and vice versa. Dealing with this type of confusion requires thorough, well-defined, and effective change management procedures.

ITIL Lifecycle integrated in the Cloud

A variety of ITIL service management software types now offer tools for ITIL integrated cloud computing which means cloud and ITSM professionals are working together throughout the entire ITIL lifecycle. Since this means keeping both groups of IT professionals in-house this means potentially higher costs for the business. Of course as businesses continue to outsource more and more of their IT services outright, and as industry software becomes more commercially available rather than having to be created in-house, it will become increasingly cost-effective as third party IT firms begin offering fully integrated cloud computing management and IT services.

BYOD, the Cloud, and the ITIL Lifecycle

An additional benefit of an integrated Cloud Service/ITSM team is that the two together will have a considerably easier time working out exactly what type of support software will be required for mobile management or integration of foreign devices from third party vendors in order to make them function on the cloud.

By Kyle Hurst,

Kyle Hurst writes for manufacturing supplier about IT services, ERP software, and manufacturing software.

About CloudTweaks

Established in 2009, CloudTweaks is recognized as one of the leading authorities in connected technology information and services.

We embrace and instill thought leadership insights, relevant and timely news related stories, unbiased benchmark reporting as well as offer green/cleantech learning and consultive services around the world.

Our vision is to create awareness and to help find innovative ways to connect our planet in a positive eco-friendly manner.

In the meantime, you may connect with CloudTweaks by following and sharing our resources.

View All Articles

Sorry, comments are closed for this post.

You’ve Moved Your Data To The Cloud…What Now?

You’ve Moved Your Data To The Cloud…What Now?

Data To The Cloud…What Now? You’ve done the research. You’ve vetted multiple cloud solutions. You’ve chosen the right vendor. And you’ve migrated your data to the cloud. All done, right? Not so fast… While it has become a bit of a scary proposition for many organizations to put their trust in the cloud and start…

Taking Your Access Governance Processes To The Cloud

Taking Your Access Governance Processes To The Cloud

Access Governance Access governance is a growing market in many different industries across the United States and beyond. Companies are investing money in access governance solutions to efficiently improve processes and ensure security of their networks, without a great deal of effort. As the cloud has become more of a standard in every organization, how…

The Importance Of Cloud Password Management

The Importance Of Cloud Password Management

Cloud Password Management A very obvious trend over the past few years has been organizations moving their business applications to the cloud. This trend has been talked about over and over again, including the benefits, drawbacks, implementation hurdles, etc. So what is the next step or advancement in cloud hosted applications? The next step is…

How IRM Makes Cloud-Based File Collaboration “Security-Aware”

How IRM Makes Cloud-Based File Collaboration “Security-Aware”

IRM Cloud-Based File Collaboration  Data breaches and data loss due to insider threats, including malicious insiders stealing, manipulating or destroying data, are the fastest-growing risks that keep managers up at night, according to new research by Ernst & Young. How can we ensure that the right people in an organization have the right access to…

Transforming Traditional DevOps To A Modern Cloud-Centric Operation

Transforming Traditional DevOps To A Modern Cloud-Centric Operation

Transforming Traditional DevOps Over the last year, I’ve been hearing about more and more instances of companies asking the question that the title suggests – how do you transform a DevOPs process into a more cloud-centric operation? To start, we must all assume that there is some notion of a traditional DevOPs process built into…

Vendors To Enter The Cyber Security Game

Vendors To Enter The Cyber Security Game

IT Regulatory Compliance as the Next Big Focus for Cloud Vendors Back in October 2014, Defense Information Systems Agency (DISA) submitted a public request for information, calling for the assessment of the marketplace’s ability to “provide cloud ecosystems and services in two integration models that place vendor cloud services on DoD networks for use by…

Finally, The Time For Security Information Event Management (SIEM)

Finally, The Time For Security Information Event Management (SIEM)

The Time For SIEM Security Information Event Management (SIEM) tools have been around for a long time. My first encounter with a SIEM vendor was about twenty years ago while being courted to resell their product. To this day, I still recall two vivid memories from that meeting; the product was very complex and quite…

CloudTweaks is recognized as one of the leading influencers in cloud computing, infosec, big data and the internet of things (IoT) information. Our goal is to continue to build our growing information portal by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

Sponsor