The Lighter Side Of The Cloud – Identity Theft
The Lighter Side Of The Cloud – Gaming
The Lighter Side Of The Cloud – Google Apps Vs Office 365
Simplifying Workplace Collaboration Using Cloud Communications

Simplifying Workplace Collaboration Using Cloud Communications

Simplifying Workplace Collaboration Using Cloud Communications Cloud…

gives enterprises an opportunity to streamline all their business operations into one big place, the “Cloud”. With multitudes of small, medium and big enterprises embracing the Cloud and the early adopters broadening their penetration, why should communications be left behind? For years, voice communications systems within an organization, big or small, were never considered to be a good candidate for deployment on the Cloud under a SaaS or IaaS model. Thanks to the “liberalization” of communication technologies, Cloud based communications have made their way into the Cloud and are here to stay. Services like Twilio have now made it easier than ever to build enterprise communication services which entirely reside on the Cloud, saving customers the cost, complexity and time it requires to set up an on-premise voice communication infrastructure. Customer services, both internal and external will stand to benefit the most.

communications

(Image Source: Shutterstock)

In the early days of phone based customer service, complete voice routing and phone systems had to be installed in a dedicated customer care “call center”. This changed with IP based voice systems which promised significant cost savings, both in terms of infrastructure required to operate a service center and also the cost of voice calls. With Cloud, another major shift is happening, serving voice based services directly from the Cloud, without the need for sophisticated and bulky infrastructure and delivering better, if not same quality of service. Cloud communications have also achieved something which even IP telephony could not: liberalization of voice communication services. This is evident with the success which Twilio has achieved, both in terms of adoption and the quality it delivers. What’s interesting is that even independent developers can put together a voice communication service within minutes! I personally tried it to route calls from an online number, which I purchased on Twilio, creating a voice menu for the number and then routing the call to the relevant person based on what the caller selects. It took me less than an hour to achieve this.

Enterprises now have a plethora of collaboration and communication services to meet diversified and changing needs and requirements of the modern workforce with the goal to increase productivity and keep the focus on business instead of managing the infrastructure. Unifying all these collaboration and communication services deployed in-house for employees and external customer care services not only improves employee collaboration and customer care but also addresses the changing workplace with small teams placed remotely and home based or mobile employees. Solutions served out of the Cloud give enterprises, small and big, the opportunity to deploy UC (Unified Communication) and extract all the benefits which comes with this strategy while at the same time cut down on IT cost, both in terms of the spend on infrastructure and its management.

Frost & Sullivan has announced an eBroadcast featuring talks from Cloud communication industry experts. This eBroadcast will give you an update on the Cloud UC (Unified Communications) and external customer care markets. It will also discuss some of the benefits of cloud communications and will recommend strategies for selecting the right cloud solution and provider.

To register, visit this page.

By Salam UI Haq

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!

One Response to Simplifying Workplace Collaboration Using Cloud Communications

Popular Archives

5 Ways The Internet of Things Will Drive Cloud Growth

5 Ways The Internet of Things Will Drive Cloud Growth

5 Ways The Internet of Things Will Drive Cloud Growth The Internet of Things is the latest term to describe the interconnectivity of all our devices and home appliances. The goal of the internet of things is to create universal applications that are connected to all of the lights, TVs, door locks, air conditioning, and…

The History Of Back-Ups

The History Of Back-Ups

The History of Back-Ups There’s no doubt about it – we are spoilt. With external hard-drives, CDs, USB memory sticks, SD cards, online storage and multiple devices with vast memories we can save, access and back up our data more easily and more efficiently than ever before. (Image Source: Maxim Yurin, SoftLogica)  It’s not always been…

Wearable Tech – Will It Ever Be Fashionable?

Wearable Tech – Will It Ever Be Fashionable?

Wearable Tech – Will It Ever Be Fashionable? Wearable tech is taking over the world, and in that sense, it’s already fashionable. As we noted last week, the sector is expected to grow from $14 billion in 2014 to $70+ billion in 2024. But what about ‘high-fashion’? The catwalks and runways of London, Paris, and Milan? Can…

5 Considerations You Need To Review Before Investing In Data Analytics

5 Considerations You Need To Review Before Investing In Data Analytics

Review Before Investing In Data Analytics Big data, when handled properly, can lead to big change. Companies in a wide variety of industries are partnering with data analytics companies to increase operational efficiency and make evidence-based business decisions. From Kraft Foods using business intelligence (BI) to cut customer satisfaction analysis time in half, to a…

Forrester Releases Its “15 Emerging Technologies To Watch Before 2020” Report

Forrester Releases Its “15 Emerging Technologies To Watch Before 2020” Report

15 Emerging Technologies To Watch Before 2020 The cloud, big data, the internet of things, and wearable technology have all featured heavily in Forrester’s latest list of fifteen technologies to watch before 2020. It is becoming a reality for businesses that they need to adapt and change to an increasingly technologically-minded customer base. Traditional marketing…

Recent

Is The Internet of Things A Perfect Storm?

Is The Internet of Things A Perfect Storm?

Is The Internet of Things A Perfect Storm? There has been a great deal of discussion surrounding the Internet of Things over the past couple of years as more companies are taking an active and aggressive interest. IBM for example has recently decided to invest $3 Billion over the next 4 years. “Our knowledge of…

Digital Transformation: Miracle and Wonder

Digital Transformation: Miracle and Wonder

Digital Transformation These are the days of miracle and wonder. I’ve been leading a small, global research team at the Tau Institute for the past few years to examine the dynamics of IT adoption in more than 100 countries throughout the world. We’ve developed several indices that show how well these nations are doing on a relative basis. We ranked the nations…

Cloud Security Hottest Issue At RSA

Cloud Security Hottest Issue At RSA

Cloud Security Hottest Issue The integral integration of cyber security and cloud technology seemed to be the hottest issue at the busy RSA 2015 Conference in San Francisco. Interested parties packed security and cloud service booths for the duration of the conference. Several prominent publications covered the increased importance of securing their private information that’s…

Contact Us

Sending

Technology Sponsors

hp Logo CityCloud-PoweredByOpenstack-Bluesquare_logo_100x100-01
cisco_logo_100x100 vmware citrix100
Site 24x7 200px-KPMG

Established in 2009, CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

CloudTweaks Comic Library

Advertising