Top 10 Benefits Of Social Collaboration To An IT Department And CIO

Top 10 Benefits Of Social Collaboration To An IT Department And CIO

Social Collaboration To An IT Department And CIO

1. Protect network information, while enabling internal and external collaboration in your company: Social collaboration offers individuals, project teams, IT departments and even entire organizations the ability to drive both internal and external interaction in a secure environment. IT benefits from a reduced risk of external individuals having access to the company’s private network. Many professionals are concerned about the possibility of their network credentials being exposed to the public. Secure social collaboration platforms can alleviate these concerns, improving internal collaboration while also enabling external collaboration with partners, customers, consultants and others to occur – which is critical in today’s matrixed world.

2. Resolve hyper-sensitive issues faster: Utilizing social collaboration software as a team to solve technical problems can result in faster problem resolution. An on-demand virtual space can provide a secure, global environment where ad hoc teams bring together disparate data, brainstorm, and resolve problems. End users can be engaged directly in a space to enhance collaboration even further. Some successful use cases for this include post-cutover “hypercare” support, critical time-sensitive business process support, and underlying problem management where real-time engagement between system experts and end users can streamline problem resolution.

3. Experience the “pulse” of the issue/project: IT can involve the CIO and other leaders with the issues/projects on which they are working by inviting them to a social collaboration space. The CIO and others can participate in conversations, or even just “listen.” This improves alignment both in terms of message accuracy and timeliness, allowing IT leadership to have a real-time pulse of the activity rather than having periodic status reports, 1-1s, or meetings solely providing activity insights.

4. Learn faster on pilot projects: Social collaboration software is great for pilot projects. IT can use it to gather feedback, discuss issues, test cases, and provide training materials. The key benefit is the real-time connection among pilot users, along with IT staff. Everyone in the space has visibility to each others’ issues and experience. This leads to faster learning of what is or isn’t working.

5. Enable “peer support,” a best practice for managing/embracing consumerization: Social collaboration software easily facilitates peer-to-peer communities to enable targeted knowledge sharing and issue resolution via peer support rather than IT directly. As consumerization via “Bring Your Own Device” (BYOD)/cloud services places more of a demand on your service desk, social collaboration can help better address the situation. Depending on the technology and what IT wants its role to be, IT participation in the peer-to-peer community can be passive or active.

6. Streamline company-wide communication activities: IT departments frequently need to send company-wide communications. Before these messages are sent, they often have to go through multiple iterations and approvals, a tedious process that is often made worse when disparate versions of the message are being passed around in email threads with no revision control. Social collaboration is a proven way to streamline message creation and approval processes, increasing IT staff effectiveness as well as end user experience.

7. Reduce ticket escalation rates: Ongoing knowledge transfer from subject matter experts to first contact teams is critical to minimizing ticket escalation; however, it is often difficult to create a proactive culture for this. Social collaboration both enables experts to easily share information with first contact teams as well as facilitate “ask the experts” type of communities. In this type of social collaboration based community, knowledge sharing doesn’t get restricted to following formal publishing of system documentation or just working the relationships that you know.

8. Reduce administrative burden in today’s fast-paced world: Many popular social collaboration platforms are too heavy for many team leaders, requiring them to depend on IT to spend time creating a site for teams, putting up a roadblock in the collaborative process. Easy to use, cloud based platforms empower end users and allow IT to enhance, not hinder, the social collaboration process and focus their technical expertise in more value-added areas.

9. Communication that’s even more private than internal email: Using social collaboration software provides the ability to have private conversations in a way that is different than email. Instead of executives leveraging personal email accounts as an extra level of internal confidentiality for sensitive situations that shouldn’t be exposed to colleagues — including executive assistants and IT teams, it can provide a more secure and effective alternative for both internal and external collaboration.

10. Reduce frustration caused by individual email inbox limits: Most collaboration happens around large files and email does not support the sharing of these items due to file size and storage limitations. Collaboration in the cloud offers flexible, safe and secure file-sharing capabilities with no size restrictions for the user, eliminating user requests to IT for increased email storage. More people can get involved in reviewing, refining and commenting on shared documents, while large files shared in collaboration platforms are only stored once — rather than multiple times when attached to an email.

By Deb Fitzgeralddeb-fitzgerald

As Deltek’s Chief Information Officer (CIO), Deb Fitzgerald is responsible for developing and implementing the technology vision for Deltek worldwide,  including the company’s Kona.com social collaboration. Fitzgerald is a skilled IT executive with over 20 years of experience delivering world-class technology portfolios that drive innovation for companies. Prior to Deltek, she was Vice President of Information Technologies at VeriSign, a leading provider of Internet infrastructure services. 

About CloudTweaks

Established in 2009, CloudTweaks is recognized as one of the leading authorities in connected technology information and services.

We embrace and instill thought leadership insights, relevant and timely news related stories, unbiased benchmark reporting as well as offer green/cleantech learning and consultive services around the world.

Our vision is to create awareness and to help find innovative ways to connect our planet in a positive eco-friendly manner.

In the meantime, you may connect with CloudTweaks by following and sharing our resources.

View All Articles

Sorry, comments are closed for this post.

Why Security Practitioners Need To Apply The 80-20 Rules To Data Security

Why Security Practitioners Need To Apply The 80-20 Rules To Data Security

The 80-20 Rule For Security Practitioners  Everyday we learn about yet another egregious data security breach, exposure of customer data or misuse of data. It begs the question why in this 21st century, as a security industry we cannot seem to secure our most valuable data assets when technology has surpassed our expectations in other regards.…

Virtual Immersion And The Extension/Expansion Of Virtual Reality

Virtual Immersion And The Extension/Expansion Of Virtual Reality

Virtual Immersion And Virtual Reality This is a term I created (Virtual Immersion). Ah…the sweet smell of Virtual Immersion Success! Virtual Immersion© (VI) an extension/expansion of Virtual Reality to include the senses beyond visual and auditory. Years ago there was a television commercial for a bathing product called Calgon. The tagline of the commercial was Calgon…

Don’t Be Intimidated By Data Governance

Don’t Be Intimidated By Data Governance

Data Governance Data governance, the understanding of the raw data of an organization is an area IT departments have historically viewed as a lose-lose proposition. Not doing anything means organizations run the risk of data loss, data breaches and data anarchy – no control, no oversight – the Wild West with IT is just hoping…

Technology Influencer in Chief: 5 Steps to Success for Today’s CMOs

Technology Influencer in Chief: 5 Steps to Success for Today’s CMOs

Success for Today’s CMOs Being a CMO is an exhilarating experience – it’s a lot like running a triathlon and then following it with a base jump. Not only do you play an active role in building a company and brand, but the decisions you make have direct impact on the company’s business outcomes for…

Your Biggest Data Security Threat Could Be….

Your Biggest Data Security Threat Could Be….

Paying Attention To Data Security Your biggest data security threat could be sitting next to you… Data security is a big concern for businesses. The repercussions of a data security breach ranges from embarrassment, to costly lawsuits and clean-up jobs – particularly when confidential client information is involved. But although more and more businesses are…

Cloud Native Trends Picking Up – Legacy Security Losing Ground

Cloud Native Trends Picking Up – Legacy Security Losing Ground

Cloud Native Trends Once upon a time, only a select few companies like Google and Salesforce possessed the knowledge and expertise to operate efficient cloud infrastructure and applications. Organizations patronizing those companies benefitted with apps that offered new benefits in flexibility, scalability and cost effectiveness. These days, the sharp division between cloud and on-premises infrastructure…

The Security Gap: What Is Your Core Strength?

The Security Gap: What Is Your Core Strength?

The Security Gap You’re out of your mind if you think blocking access to file sharing services is filling a security gap. You’re out of your mind if you think making people jump through hoops like Citrix and VPNs to get at content is secure. You’re out of your mind if you think putting your…

Despite Record Breaches, Secure Third Party Access Still Not An IT Priority

Despite Record Breaches, Secure Third Party Access Still Not An IT Priority

Secure Third Party Access Still Not An IT Priority Research has revealed that third parties cause 63 percent of all data breaches. From HVAC contractors, to IT consultants, to supply chain analysts and beyond, the threats posed by third parties are real and growing. Deloitte, in its Global Survey 2016 of third party risk, reported…

How To Overcome Data Insecurity In The Cloud

How To Overcome Data Insecurity In The Cloud

Data Insecurity In The Cloud Today’s escalating attacks, vulnerabilities, breaches, and losses have cut deeply across organizations and captured the attention of, regulators, investors and most importantly customers. In many cases such incidents have completely eroded customer trust in a company, its services and its employees. The challenge of ensuring data security is far more…