The Cloud Is Making Business Phones Smarter Than Smart Phones

The Cloud Is Making Business Phones Smarter Than Smart Phones

The Cloud Is Making Business Phones Smarter Than Smart Phones

Smart phones are saturated in the cloud. The app stores are filled with cloud apps for storage, VoIP, and office solutions, all of which could benefit a business. Most talk of smart phones in the business place refers to Bring Your Own Device policies (BYOD), not a physical deskphone located in the office. Are business phone systems left in the stratus cloud trails of the smart phone revolution?

The short answer is no.

Hosted (cloud-based) VoIP business phone companies do more than try to keep their head above the tidal waves of smart phone technology. Business phone technology integration and innovation is able to keep up step-for-step. VoIP business phone systems are capable of BYOD integration solutions, business application integration, and offer cloud management.

smart-phones-byod

(Image Source: Shutterstock)

BYOD Solutions

Jeff Patterson on CloudTweaks just recently went over some of the perils of businesses leaping into BYOD policies. He mentioned that some of the challenges include businesses not owning the device (therefore they can’t control it), data reliability, and safety issues.

Truly, it would be difficult to manage a BYOD policy without a base technology system behind it for support. VoIP business phone systems are capable of integrating with smart phones which makes many of those challenges mentioned by Mr. Patterson disappear.

For example, hosted business phone companies realize the necessity for supporting a remote or mobile workforce, which BYOD typically gravitates towards, and compensates with a business phone app. That means two numbers on one device.

These apps ensure that mobile calls are still able to record telephony metadata along with any deskphone data so that all the data is stored in the same place for each employee, safe and secure. So, in a nutshell, control and data issues are a thing in the past.

Business Application Integration

Many businesses are switching to cloud based CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) application solutions for managing customer and organization metrics. Well, having a cloud-based business phone system that integrates CRM or ERP creates a unified system that increases productivity and revenue all through the power of the cloud.

So what? What’s the difference between having application integration and having both systems without integration?

Here’s the difference: a business phone integrated with a CRM system, for instance, can analyze an incoming phone call by pulling data from the application so that an employee can see who is calling, what product or service he or she is currently using, and any issues that are still on the table or have been resolved. And that is what they call a productivity multiplier.

Managed & Cloud-Based

A traditional on-premise business phone system is complicated. Expanding, troubleshooting, or changing the system requires an entire IT team. The cloud can simplify the phone system. Through the cloud, business phone companies can manage the phone system while a business manages their business.

Here’s what happens with a managed phone system:

  • Expert managers that run implementation, system issues, feature usage, and updates – resulting in ease of business expansion.
  • Support and training for anyone who interacts with the business (including customers).
  • The phone company continues to focus on cloud communications and resources so that businesses can focus on their own products and services.

So, as you can see, business phone systems are as smart or smarter than the average mobile device. Through increased integration and management through the cloud, business phones are becoming increasingly intelligent and should be categorized as a part of the smart phone revolution.

By Amber Newman

Amber is currently a writer and SR communications specialist with Hosted VOIP company, Shoretelsky

About CloudTweaks

Established in 2009, CloudTweaks is recognized as one of the leading authorities in connected technology information and services.

We embrace and instill thought leadership insights, relevant and timely news related stories, unbiased benchmark reporting as well as offer green/cleantech learning and consultive services around the world.

Our vision is to create awareness and to help find innovative ways to connect our planet in a positive eco-friendly manner.

In the meantime, you may connect with CloudTweaks by following and sharing our resources.

View All Articles

Sorry, comments are closed for this post.

Utilizing Software Defined Networking (SDN)

Utilizing Software Defined Networking (SDN)

Software Defined Networking Winding down this year, we only have a couple of topics left: SDNs and SDI. Although SDNs are part of a solid SDI, we want to talk directly about it now. Many cloud management tools have the ability to create a virtual network. But creating a true VXLAN would require support of…

Why Cloud Compliance Doesn’t Need To Be So Overly Complicated

Why Cloud Compliance Doesn’t Need To Be So Overly Complicated

Cloud Compliance  Regulatory compliance is an issue that has not only weighed heavily on the minds of executives, security and audit teams, but also today, even end users. Public cloud adds more complexity when varying degrees of infrastructure (depending on the cloud model) and data fall out of the hands of the company and into…

On-Premise VoIP vs The Cloud

On-Premise VoIP vs The Cloud

Modern Day Phone Systems The jargon in the business phone system industry is enough to make even the most tech-savvy entrepreneur’s head spin. However, if we cut through all the strange wording and focus on the features that make each system unique, we can develop enough of an understanding to make a well-informed decision for…

4 Cloud Technology Trends To Look Out For

4 Cloud Technology Trends To Look Out For

Cloud Technology Trends When you are reading articles on the future of tech on the Internet you cannot escape mention of the cloud: it is set to be the best thing that has ever happened to us, pundits assure us, and there is a promise of some serious money to be made. Reading these articles you can tell there is…

Small Technology Providers (STPs) — VARs, ISVs, Integrators, And SME Consultants

Small Technology Providers (STPs) — VARs, ISVs, Integrators, And SME Consultants

Small Technology Providers (STPs) Continuation from last weeks article. See the article here  Here’s the opportunity for little / middle guy.  It’s funny, I’m a big networker and I can’t tell you how many conversations I’ve had with IT folk across all these specialty functions and everyone says the same thing:   They all felt like…

Connecting To Information With Cyber Physical Systems

Connecting To Information With Cyber Physical Systems

CPS Device Trends On The Rise It isn’t, “Do you remember who starred in XYZ Movie?” It’s, “Can you look it up please?” “Did you ever think you would sit at the dinner table, and when a question came up, someone would look up the answer and share it with everyone?” The words echoed at…

Will Your Internet of Things Device Testify Against You?

Will Your Internet of Things Device Testify Against You?

Will Your Internet of Things Device Testify Imagine this:  Your wearable device is subpoenaed to testify against you.  You were driving when you were over the legal alcohol limit and data from a smart Breathalyzer device is used against you. Some might argue that such a use case could potentially safeguard society. However, it poses…

CloudTweaks is recognized as one of the leading influencers in cloud computing, infosec, big data and the internet of things (IoT) information. Our goal is to continue to build our growing information portal by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

Sponsor