The Cloud Is Making Business Phones Smarter Than Smart Phones

The Cloud Is Making Business Phones Smarter Than Smart Phones

The Cloud Is Making Business Phones Smarter Than Smart Phones

Smart phones are saturated in the cloud. The app stores are filled with cloud apps for storage, VoIP, and office solutions, all of which could benefit a business. Most talk of smart phones in the business place refers to Bring Your Own Device policies (BYOD), not a physical deskphone located in the office. Are business phone systems left in the stratus cloud trails of the smart phone revolution?

The short answer is no.

Hosted (cloud-based) VoIP business phone companies do more than try to keep their head above the tidal waves of smart phone technology. Business phone technology integration and innovation is able to keep up step-for-step. VoIP business phone systems are capable of BYOD integration solutions, business application integration, and offer cloud management.

smart-phones-byod

(Image Source: Shutterstock)

BYOD Solutions

Jeff Patterson on CloudTweaks just recently went over some of the perils of businesses leaping into BYOD policies. He mentioned that some of the challenges include businesses not owning the device (therefore they can’t control it), data reliability, and safety issues.

Truly, it would be difficult to manage a BYOD policy without a base technology system behind it for support. VoIP business phone systems are capable of integrating with smart phones which makes many of those challenges mentioned by Mr. Patterson disappear.

For example, hosted business phone companies realize the necessity for supporting a remote or mobile workforce, which BYOD typically gravitates towards, and compensates with a business phone app. That means two numbers on one device.

These apps ensure that mobile calls are still able to record telephony metadata along with any deskphone data so that all the data is stored in the same place for each employee, safe and secure. So, in a nutshell, control and data issues are a thing in the past.

Business Application Integration

Many businesses are switching to cloud based CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) application solutions for managing customer and organization metrics. Well, having a cloud-based business phone system that integrates CRM or ERP creates a unified system that increases productivity and revenue all through the power of the cloud.

So what? What’s the difference between having application integration and having both systems without integration?

Here’s the difference: a business phone integrated with a CRM system, for instance, can analyze an incoming phone call by pulling data from the application so that an employee can see who is calling, what product or service he or she is currently using, and any issues that are still on the table or have been resolved. And that is what they call a productivity multiplier.

Managed & Cloud-Based

A traditional on-premise business phone system is complicated. Expanding, troubleshooting, or changing the system requires an entire IT team. The cloud can simplify the phone system. Through the cloud, business phone companies can manage the phone system while a business manages their business.

Here’s what happens with a managed phone system:

  • Expert managers that run implementation, system issues, feature usage, and updates – resulting in ease of business expansion.
  • Support and training for anyone who interacts with the business (including customers).
  • The phone company continues to focus on cloud communications and resources so that businesses can focus on their own products and services.

So, as you can see, business phone systems are as smart or smarter than the average mobile device. Through increased integration and management through the cloud, business phones are becoming increasingly intelligent and should be categorized as a part of the smart phone revolution.

By Amber Newman

Amber is currently a writer and SR communications specialist with Hosted VOIP company, Shoretelsky

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!

Sorry, comments are closed for this post.

Cloud Infographic – What Is The Internet of Things?

Cloud Infographic – What Is The Internet of Things?

What Is The Internet of Things? “We’re still in the first minutes of the first day of the Internet revolution.”  – Scott Cook The Internet of Things (IOT) and Smart Systems are based on the notions of Sensors, Connectivity, People and Processes. We are creating a new world to view and measure anything around us through…

Using Big Data To Make Cities Smarter

Using Big Data To Make Cities Smarter

Using Big Data To Make Cities Smarter The city of the future is impeccably documented. Sensors are used to measure air quality, traffic patterns, and crowd movement. Emerging neighborhoods are quickly recognized, public safety threats are found via social networks, and emergencies are dealt with quicklier. Crowdsourcing reduces commuting times, provides people with better transportation…

Cloud Computing Offers Key Benefits For Small, Medium Businesses

Cloud Computing Offers Key Benefits For Small, Medium Businesses

A growing number of small and medium businesses in the United States rely on as a means of deploying mission-critical software products. Prior to the advent of cloud-based products — software solutions delivered over the Internet – companies were often forced to invest in servers and other products to run software and store data. The…

5 Ways The Internet of Things Will Drive Cloud Growth

5 Ways The Internet of Things Will Drive Cloud Growth

5 Ways The Internet of Things Will Drive Cloud Growth The Internet of Things is the latest term to describe the interconnectivity of all our devices and home appliances. The goal of the internet of things is to create universal applications that are connected to all of the lights, TVs, door locks, air conditioning, and…

Cloud Computing and Social Networks

Cloud Computing and Social Networks

Pushing Innovation With Social Networks There was a time when storage space was a precious commodity. A few videos and photographs and the system would be gasping for breath in old PCs’ limited storage space. 10 Years ago, today’s top social networking sites would have broken down under the burden of the heavily visual traffic…

CONNECT TO THE CLOUD

 

Cloud Logo Sponsors

hp Logo CityCloud-PoweredByOpenstack-Bluesquare_logo_100x100-01
cisco_logo_100x100 vmware citrix100


Contributor Spotlight

Established in 2009, CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

Contact

CloudTweaks Media
Phone: 1 (212) 763-0021