The Cloud Is Making Business Phones Smarter Than Smart Phones
Smart phones are saturated in the cloud. The app stores are filled with cloud apps for storage, VoIP, and office solutions, all of which could benefit a business. Most talk of smart phones in the business place refers to Bring Your Own Device policies (BYOD), not a physical deskphone located in the office. Are business phone systems left in the stratus cloud trails of the smart phone revolution?
The short answer is no.
Hosted (cloud-based) VoIP business phone companies do more than try to keep their head above the tidal waves of smart phone technology. Business phone technology integration and innovation is able to keep up step-for-step. VoIP business phone systems are capable of BYOD integration solutions, business application integration, and offer cloud management.
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Jeff Patterson on CloudTweaks just recently went over some of the perils of businesses leaping into BYOD policies. He mentioned that some of the challenges include businesses not owning the device (therefore they can’t control it), data reliability, and safety issues.
Truly, it would be difficult to manage a BYOD policy without a base technology system behind it for support. VoIP business phone systems are capable of integrating with smart phones which makes many of those challenges mentioned by Mr. Patterson disappear.
For example, hosted business phone companies realize the necessity for supporting a remote or mobile workforce, which BYOD typically gravitates towards, and compensates with a business phone app. That means two numbers on one device.
These apps ensure that mobile calls are still able to record telephony metadata along with any deskphone data so that all the data is stored in the same place for each employee, safe and secure. So, in a nutshell, control and data issues are a thing in the past.
Business Application Integration
Many businesses are switching to cloud based CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) application solutions for managing customer and organization metrics. Well, having a cloud-based business phone system that integrates CRM or ERP creates a unified system that increases productivity and revenue all through the power of the cloud.
So what? What’s the difference between having application integration and having both systems without integration?
Here’s the difference: a business phone integrated with a CRM system, for instance, can analyze an incoming phone call by pulling data from the application so that an employee can see who is calling, what product or service he or she is currently using, and any issues that are still on the table or have been resolved. And that is what they call a productivity multiplier.
Managed & Cloud-Based
A traditional on-premise business phone system is complicated. Expanding, troubleshooting, or changing the system requires an entire IT team. The cloud can simplify the phone system. Through the cloud, business phone companies can manage the phone system while a business manages their business.
Here’s what happens with a managed phone system:
- Expert managers that run implementation, system issues, feature usage, and updates – resulting in ease of business expansion.
- Support and training for anyone who interacts with the business (including customers).
- The phone company continues to focus on cloud communications and resources so that businesses can focus on their own products and services.
So, as you can see, business phone systems are as smart or smarter than the average mobile device. Through increased integration and management through the cloud, business phones are becoming increasingly intelligent and should be categorized as a part of the smart phone revolution.
By Amber Newman
Amber is currently a writer and SR communications specialist with Hosted VOIP company, Shoretelsky