The Lighter Side Of The Cloud – Telecommuting
The Lighter Side Of The Cloud – New CEO
The Lighter Side Of The Cloud – Xoogler
The Cloud Is Making Business Phones Smarter Than Smart Phones

The Cloud Is Making Business Phones Smarter Than Smart Phones

The Cloud Is Making Business Phones Smarter Than Smart Phones

Smart phones are saturated in the cloud. The app stores are filled with cloud apps for storage, VoIP, and office solutions, all of which could benefit a business. Most talk of smart phones in the business place refers to Bring Your Own Device policies (BYOD), not a physical deskphone located in the office. Are business phone systems left in the stratus cloud trails of the smart phone revolution?

The short answer is no.

Hosted (cloud-based) VoIP business phone companies do more than try to keep their head above the tidal waves of smart phone technology. Business phone technology integration and innovation is able to keep up step-for-step. VoIP business phone systems are capable of BYOD integration solutions, business application integration, and offer cloud management.

smart-phones-byod

(Image Source: Shutterstock)

BYOD Solutions

Jeff Patterson on CloudTweaks just recently went over some of the perils of businesses leaping into BYOD policies. He mentioned that some of the challenges include businesses not owning the device (therefore they can’t control it), data reliability, and safety issues.

Truly, it would be difficult to manage a BYOD policy without a base technology system behind it for support. VoIP business phone systems are capable of integrating with smart phones which makes many of those challenges mentioned by Mr. Patterson disappear.

For example, hosted business phone companies realize the necessity for supporting a remote or mobile workforce, which BYOD typically gravitates towards, and compensates with a business phone app. That means two numbers on one device.

These apps ensure that mobile calls are still able to record telephony metadata along with any deskphone data so that all the data is stored in the same place for each employee, safe and secure. So, in a nutshell, control and data issues are a thing in the past.

Business Application Integration

Many businesses are switching to cloud based CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) application solutions for managing customer and organization metrics. Well, having a cloud-based business phone system that integrates CRM or ERP creates a unified system that increases productivity and revenue all through the power of the cloud.

So what? What’s the difference between having application integration and having both systems without integration?

Here’s the difference: a business phone integrated with a CRM system, for instance, can analyze an incoming phone call by pulling data from the application so that an employee can see who is calling, what product or service he or she is currently using, and any issues that are still on the table or have been resolved. And that is what they call a productivity multiplier.

Managed & Cloud-Based

A traditional on-premise business phone system is complicated. Expanding, troubleshooting, or changing the system requires an entire IT team. The cloud can simplify the phone system. Through the cloud, business phone companies can manage the phone system while a business manages their business.

Here’s what happens with a managed phone system:

  • Expert managers that run implementation, system issues, feature usage, and updates – resulting in ease of business expansion.
  • Support and training for anyone who interacts with the business (including customers).
  • The phone company continues to focus on cloud communications and resources so that businesses can focus on their own products and services.

So, as you can see, business phone systems are as smart or smarter than the average mobile device. Through increased integration and management through the cloud, business phones are becoming increasingly intelligent and should be categorized as a part of the smart phone revolution.

By Amber Newman

Amber is currently a writer and SR communications specialist with Hosted VOIP company, Shoretelsky

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!

Sorry, comments are closed for this post.

Popular Archives

5 Ways CIOs Can Tackle Cloud Fears

5 Ways CIOs Can Tackle Cloud Fears

5 Ways CIOs Can Tackle Cloud Fears  CIOs are tired of hearing about cloud computing concerns. They’ve spent years reading about how cloud resources are subject to risks, and wonder – what can they do to help people trust the cloud?  The truth is that despite being a hot issue for years, the topic of…

Cloud Infographic – The Future Of Big Data

Cloud Infographic – The Future Of Big Data

The Future Of Big Data Big Data is BIG business and will continue to be one of the more predominant areas of focus in the coming years from small startups to large scale corporations. We’ve already covered on CloudTweaks how Big Data can be utilized in a number of interesting ways from preventing world hunger to helping teams win…

Cloud Infographic: Cloud Public, Private & Hybrid Differences

Cloud Infographic: Cloud Public, Private & Hybrid Differences

Cloud Public, Private & Hybrid Differences Many people have heard of cloud computing. There is however a tremendous number of people who still cannot differentiate between Public, Private & Hybrid cloud offerings.  Here is an excellent infographic provided by the group at iWeb which goes into greater detail on this subject. Infographic source: iWeb About…

PaaS vs Docker – why is it such a heated debate?

PaaS vs Docker – why is it such a heated debate?

PaaS vs Docker Docker started as just a software container on top of a Linux operating system which seemed like a simple optimization for a fat hypervisor. Its disruptive force however comes from the fact that it does force us to rethink many of the layers of the cloud stack. Starting from the way we…

Unusual Clandestine Cloud Data Centre Service Locations

Unusual Clandestine Cloud Data Centre Service Locations

Unusual Clandestine Cloud Data Centre Service Locations Everyone knows what the cloud is, but does everybody know where the cloud is? We try to answer that as we look at some of the most unusual data centre locations in the world. Under the Eyes of a Deity Deep beneath the famous Uspenski Cathedral in the…

Recent

Cloud Security Hottest Issue At RSA

Cloud Security Hottest Issue At RSA

Cloud Security Hottest Issue The integral integration of cyber security and cloud technology seemed to be the hottest issue at the busy RSA 2015 Conference in San Francisco. Interested parties packed security and cloud service booths for the duration of the conference. Several prominent publications covered the increased importance of securing their private information that’s…

Imperfect Security: The RSA Conference And The Illusion Of Safety

Imperfect Security: The RSA Conference And The Illusion Of Safety

The RSA Conference And The Illusion Of Safety This year’s 2015 RSA Conference is taking place from April 20th to 24th, in San Francisco, California. Here, security leaders from across the vast expanse of tech, politics, and more will gather to discuss the past, present, and future of security. From application security to technology infrastructure,…

The Lighter Side Of The Cloud – Day 5

The Lighter Side Of The Cloud – Day 5

By David Fletcher Are you looking to supercharge your Newsletter, Powerpoint presentation, Social media campaign or Website? Our universally recognized tech related comics can help you. Contact us for information on our commercial licensing rates. About Latest Posts Follow Us!CloudTweaksEstablished in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information.…

Contact Us

Sending

Technology Sponsors

hp Logo CityCloud-PoweredByOpenstack-Bluesquare_logo_100x100-01
cisco_logo_100x100 vmware citrix100
Site 24x7 200px-KPMG

Established in 2009, CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

CloudTweaks Comic Library

Advertising