What Do IT Managers Place As Top Priority When Thinking Cloud? Service!

What Do IT Managers Place As Top Priority When Thinking Cloud? Service!

What Do IT Managers Place as Top Priority when thinking Cloud? Service!

IT managers have a great deal to think about when considering or overseeing their company’s transition to the cloud, since this is a technology that positions itself both as a data-storage security platform – which IT managers know a lot about – and  a dynamic business tool – which they may know slightly less about. So IT managers often appreciate receiving help from their industry counterparts, which is great news for those managed hosting providers who wish to distinguish themselves from being simply a pipeline or storage tank for their client’s data. Today’s cloud hosting provider can, and indeed must, ensure that they are visible as experts, mentors and consultants; constantly up-to-speed on market changes, trends, new technologies and case studies, and able to anticipate the fears and desires of their clients, while still, of course providing access to the nuts and bolts of cloud technology.

Knowing what IT managers (and their bosses) are both worried about and not worried about requires regular polling and investigation, which is what UK-based company CWCS Managed Hosting (www.cwcs.co.uk) did when it commissioned a study among Senior IT managers based in the UK, to see just where their priorities lay at this moment. Of the 104 people who responded, 44% represented companies of between 101 and 500 people, and 56% represented companies employing 500 or more people.

CWCS Screen Image

To the question: “What do you consider the most important aspect of a hosting solution?” the top answers were:

  • Reliability/Uptime: 50.96%

  • Security: 22.12%

  • Flexibility and scalability: 15.38%

  • Price: 7.69%

Peter Elgar, Marketing Manager at CWCS, finds it surprising that not only did a small number of respondents (less than 8%) see price as the most important, but also that almost half (49%) thought that reliability and uptime were not top priority, perhaps indicating that reliability and uptime are starting to be taken for granted in the cloud.

These numbers align with polling performed informally by CloudTweaks at the recent VMWorld Exposition in San Francisco, in which a majority of IT specialists and decision-makers pointed out that a  satisfactory level of accessibility and scalability now prevalent in the world’s major cloud systems has allowed companies to focus more on their strategic goals, by ensuring, for example, reliable and common access to data across numerous platforms, faster delivery of applications, and ease of use by employees especially in conjunction with the newly blossoming bring-your-own-device (BYOD) trend.

The CWCS Managed Hosting poll also revealed that IT managers, although becoming more technologically knowledgeable about the cloud, still have yet to access the power necessary to bring change to bear, with a full 60% of respondents stating their role was that of an “influencer” or “solution identifier” rather than an “authorizer”.

Perhaps most telling of all the questions asked, and most significant to managed hosting companies worldwide is the identification of “service” as the most important feature looked for in a managed hosting provider. Three related categories, “rapid response to issues or queries” (22%), “technical expertise of support staff” (22%), and “24/7/365 support” (21%) together comprised 65% of the collection of key priorities, with technological quality and security issues falling to jointly-held second place.

The findings of the CWCS Managed Hosting survey demonstrate that service – human contact and reliability – have the potential to make or break the fortunes of a managed hosting organization, especially when trust of both the technology and the perceived openness of the cloud have yet to solidify with the C-suite executive level. As Peter Elgar explains, “as a managed hosting provider, we are seeing a steadily increasing shift towards cloud computing, particularly towards cloud servers and private clouds. But there is still some reluctance out there and although many businesses feel cloud is the way forward, there has to be a clear business case and the benefits need to be clearly defined.”

Those managed hosting providers who invest in top-notch customer service, and who actually view themselves as a service company first and technology company second, stand to gain the long-term trust and business of IT managers and the companies for who they work. This allows both parties to work towards building a cloud solution over time, rather than forcing a customer to live with an out-of-the box solution that never quite fits. As Elgar says, “many of our customers, often prompted by C-level executives, who have heard about the efficiency and cost savings cloud hosting can bring, will take a phased approach. They’ll start off with one or two servers in our public cloud and scale up over time.”

By Steve Prentice

Post Sponsored By CWCS Managed Hosting

Steve Prentice
Follow us

Steve Prentice

Steve Prentice is a project manager, writer, speaker and expert on productivity in the workplace, specifically the juncture where people and technology intersect. He is a senior writer for CloudTweaks.
Steve Prentice
Follow us

Sorry, comments are closed for this post.

FREE! POPULAR RESEARCH TOOLS

Popular Archives

Consequences Of Combining Off Premise Cloud Storage and Corporate Data

Consequences Of Combining Off Premise Cloud Storage and Corporate Data

Off Premise Corporate Data Storage Cloud storage is a broad term. It can encompass anything from on premise solutions, to file storage, disaster recovery and off premise options. To narrow the scope, I’ve dedicated the focus of today’s discussion to the more popular cloud storage services—such as Dropbox, Box, OneDrive—which are also known as hosted,…

The Global Rise of Cloud Computing

The Global Rise of Cloud Computing

The Global Rise of Cloud Computing Despite the rapid growth of cloud computing, the cloud still commands a small portion of overall enterprise IT spending. Estimates I’ve seen put the percentage between 5% and 10% of the slightly more than $2 trillion (not including telco) spent worldwide in 2014 on enterprise IT. Yet growth projections…

Recent

Cloud Infographic – Top Vulnerable Applications

Cloud Infographic – Top Vulnerable Applications

Top Vulnerable Applications  As you use the Internet on a daily basis, you probably come across cyber security topics, but rarely glance at them twice. After all, cyber security threats don’t concern you, right? Well, that’s not exactly true. Cyber attacks are more widespread than you can imagine and they may be targeting your devices as…

The Lighter Side Of The Cloud – Whatever Happened To Alone Time?

The Lighter Side Of The Cloud – Whatever Happened To Alone Time?

By David Fletcher Are you looking to supercharge your Newsletter, Powerpoint presentation, Social media campaign or Website? Our universally recognized tech related comics can help you. Contact us for information on our commercial licensing rates.  About Latest Posts Follow usSteve PrenticeSteve Prentice is a project manager, writer, speaker and expert on productivity in the workplace,…

MOST RECENT - Posted by
New Trends In Cloud Based Education

New Trends In Cloud Based Education

Cloud Based Education With technological progress accelerating and users’ computer experience becoming richer and increasingly complex, the future developments in education technology is very exciting. Students are now able to attend demonstration sessions on how to handle technology through remote laboratories using advanced applications in a truly interactive environment. One of these exciting areas is in telemedicine.…

The Many Hats Of Today’s IT Managers

The Many Hats Of Today’s IT Managers

The Many Hats of IT Managers In years past, the IT department of most large organizations was much like a version of Middle Earth: a mysterious nether world where people who seemed infinitely smarter than the rest of us bustled around, speaking and typing languages that appeared indecipherable, yet, which made our world work. They…

Selling Your Business To Your Employees

Selling Your Business To Your Employees

Mobility For Your Employees It may seem a radical notion, the idea of selling your business to the people who work for you, but this is the era in which we now work. Employees of all levels are all incredibly aware of their options when it comes to mobility and employability. This doesn’t mean that…

Technology Sponsors

hp Logo CityCloud-PoweredByOpenstack-Bluesquare_logo_100x100-01
cisco_logo_100x100 vmware citrix100
Site 24x7 200px-KPMG
Advertising ROI Plans

Established in 2009

CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

CloudTweaks Comic Library

Advertising