I Don’t Know What I Don’t Know

I Don’t Know What I Don’t Know

I Don’t Know What I Don’t Know

What happens when the IT person doesn’t know where the source of a system failure is? What happens when that same IT person has to go and explain to an executive that the source of the problem cannot be found quickly, due to an organically-evolved legacy system or diagnostic tools that cannot reveal what is truly happening under the hood? What kind of answer can be given when the boss asks why we didn’t see this coming?

Such scenarios are enough to make most IT managers wake up at 3 a.m. in a cold sweat.

IT-Stress

Minutes count, but seconds count even more. A sudden surge in social media activity for example, might place greater demand on a system which, if properly balanced and prepared, would likely be able to handle the increased load. But if a monitoring system is slow, outdated, or vague, or if it does not provide alerts in advance – based on current needs and past performance – then the crash comes first and frenzied diagnosis must follow afterwards.

(Image source: Shutterstock.com)

This is not a healthy situation for either humans or machines, which is why many admins prefer to maintain an active state of overall awareness, using a combination of monitoring and pattern-catching technologies to identify and resolve problems before they turn into SNAFUs.

This approach sounds like common sense, of course, but many admins discover too late that the monitoring systems they have in place are not up to the task of delivering real-time, proactive information. Furthermore, they discover that upgrades would prove too costly per machine.

So instead, the IT department resorts to overprovisioning, building in extra space or load veering capacity just-in-case, with resultant increases in cost either being passed on to the customer or merely eating into the profits. (The concept of overprovisioning is covered in an earlier CloudTweaks post.)

According to Eric Anderson, CTO and co-founder of Austin, TX-based CopperEgg www.copperegg.com, the tools that most organizations currently have are not built for the dynamic nature of cloud and the new way developers are building applications. He states “admins need to be ready for a new wave of application architectures that do not fit well with traditional monitoring and performance tools.”

Specifically, Anderson refers to granularity. “Admins are feeling more pressure to see more fine-grained visibility into the applications they are keeping alive,” he says, “and their systems are becoming more complex, driving them to need higher frequency and more detailed tools to bring clarity when there are application level issues.”

Anderson pointed out how one of the best things he had ever done on this frontier was to show a client a screenshot contrasting the differences between 5 minute, 1 minute and 5 second granularity in monitoring: “the key is that with finer grained resolution you don’t miss the details.” He points to an example in which at 1 minute, a 20-second spike in CPU will get washed out to a little bump on everyone else’s monitoring system, but with CopperEgg, at 5 seconds, you see it. “Let me ask,” he says, “if you sit at a website for 5 seconds and nothing happens, do you wait? I don’t. I bounce. So why is monitoring that same service at 1 minute acceptable? It isn’t. You need monitoring at the granularity your customers care about. And that’s seconds, not minutes. That, he says, is one of the ways to find what you need to know about your systems.”

CopperEgg offers a free trial of their monitoring and optimization solutions here.

By Steve Prentice

Post Sponsored By Copperegg

CopperEgg Logo

 

Follow us

Steve Prentice

Steve Prentice is a project manager, writer, speaker and expert on productivity in the workplace, specifically the juncture where people and technology intersect. He is a senior writer for CloudTweaks.
Follow us

Sorry, comments are closed for this post.

Comics

At CloudTweaks, we're plugged into the cloud, the internet of things and all that the web has to offer. From wearable technology, to mobile computing, cloud computing and big data, CloudTweaks is your source for updates and news on the most innovative technology.

Popular

Top Viral Impact

Cloud Computing Adoption Continues

Cloud Computing Adoption Continues

Cloud Computing Adoption Continues Nowadays, many companies are changing their overall information technology strategies to embrace cloud computing in order to open up business opportunities.  There are numerous definitions of cloud computing. Simply speaking, the term “cloud computing” comes from network diagrams in which cloud shapes are  used to describe certain types of networks. All…

Cloud Infographic – The Internet Of Things In 2020

Cloud Infographic – The Internet Of Things In 2020

Cloud Infographic –  The Internet Of Things In 2020 The growing interest in the Internet of Things is amongst us and there is much discussion. Attached is an archived but still relevant infographic by Intel which has produced a memorizing snapshot at how the number of connected devices have exploded since the birth of the…

5 Ways The Internet of Things Will Drive Cloud Growth

5 Ways The Internet of Things Will Drive Cloud Growth

5 Ways The Internet of Things Will Drive Cloud Growth The Internet of Things is the latest term to describe the interconnectivity of all our devices and home appliances. The goal of the internet of things is to create universal applications that are connected to all of the lights, TVs, door locks, air conditioning, and…

Using Big Data To Make Cities Smarter

Using Big Data To Make Cities Smarter

Using Big Data To Make Cities Smarter The city of the future is impeccably documented. Sensors are used to measure air quality, traffic patterns, and crowd movement. Emerging neighborhoods are quickly recognized, public safety threats are found via social networks, and emergencies are dealt with quicklier. Crowdsourcing reduces commuting times, provides people with better transportation…

Featured Sponsors

Watching You Shop: Stores And Mannequins “Read” Their Customers And Respond

Watching You Shop: Stores And Mannequins “Read” Their Customers And Respond

Watching You Shop The mannequin in the store window stares blankly ahead as shoppers look at the clothes it is dressed in and contemplate a purchase. One shopper makes some comments. “It’s nice. I wonder if they have my size.” Another takes a few steps inside the store to see where these particular clothes might…

Moving From Email Into The Cloud

Moving From Email Into The Cloud

Mobile Collaboration In The Cloud Imagine that you, as a manager, are told by the powers that be that you have to find “efficiencies” within your department that will result in one million dollars of savings annually. You struggle with this. You send an email to everyone on your senior team. “Where can we save…

Sponsors

Built For The Cloud vs. Adapting To The Cloud

Built For The Cloud vs. Adapting To The Cloud

Built For The Cloud vs. Adapting To The Cloud It may just sound like semantics, but there is a real difference between something that was “built for” versus “adapted to.” Would you rather buy a house that was “designed for” energy efficiency or one that was “adapted to” be energy efficient? “Built for” describes a…

Placement Opportunities - Find Out!

Established in 2009, CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

You can help continue to support our community by social sharing, sponsoring, partnering or contributing to this great educational resource.

Contact

CloudTweaks Media
Phone: 1 (212) 763-0021

Join Our Newsletter