I Don’t Know What I Don’t Know

I Don’t Know What I Don’t Know

I Don’t Know What I Don’t Know

What happens when the IT person doesn’t know where the source of a system failure is? What happens when that same IT person has to go and explain to an executive that the source of the problem cannot be found quickly, due to an organically-evolved legacy system or diagnostic tools that cannot reveal what is truly happening under the hood? What kind of answer can be given when the boss asks why we didn’t see this coming?

Such scenarios are enough to make most IT managers wake up at 3 a.m. in a cold sweat.

IT-Stress

Minutes count, but seconds count even more. A sudden surge in social media activity for example, might place greater demand on a system which, if properly balanced and prepared, would likely be able to handle the increased load. But if a monitoring system is slow, outdated, or vague, or if it does not provide alerts in advance – based on current needs and past performance – then the crash comes first and frenzied diagnosis must follow afterwards.

(Image source: Shutterstock.com)

This is not a healthy situation for either humans or machines, which is why many admins prefer to maintain an active state of overall awareness, using a combination of monitoring and pattern-catching technologies to identify and resolve problems before they turn into SNAFUs.

This approach sounds like common sense, of course, but many admins discover too late that the monitoring systems they have in place are not up to the task of delivering real-time, proactive information. Furthermore, they discover that upgrades would prove too costly per machine.

So instead, the IT department resorts to overprovisioning, building in extra space or load veering capacity just-in-case, with resultant increases in cost either being passed on to the customer or merely eating into the profits. (The concept of overprovisioning is covered in an earlier CloudTweaks post.)

According to Eric Anderson, CTO and co-founder of Austin, TX-based CopperEgg www.copperegg.com, the tools that most organizations currently have are not built for the dynamic nature of cloud and the new way developers are building applications. He states “admins need to be ready for a new wave of application architectures that do not fit well with traditional monitoring and performance tools.”

Specifically, Anderson refers to granularity. “Admins are feeling more pressure to see more fine-grained visibility into the applications they are keeping alive,” he says, “and their systems are becoming more complex, driving them to need higher frequency and more detailed tools to bring clarity when there are application level issues.”

Anderson pointed out how one of the best things he had ever done on this frontier was to show a client a screenshot contrasting the differences between 5 minute, 1 minute and 5 second granularity in monitoring: “the key is that with finer grained resolution you don’t miss the details.” He points to an example in which at 1 minute, a 20-second spike in CPU will get washed out to a little bump on everyone else’s monitoring system, but with CopperEgg, at 5 seconds, you see it. “Let me ask,” he says, “if you sit at a website for 5 seconds and nothing happens, do you wait? I don’t. I bounce. So why is monitoring that same service at 1 minute acceptable? It isn’t. You need monitoring at the granularity your customers care about. And that’s seconds, not minutes. That, he says, is one of the ways to find what you need to know about your systems.”

CopperEgg offers a free trial of their monitoring and optimization solutions here.

By Steve Prentice

Post Sponsored By Copperegg

CopperEgg Logo

 

Steve Prentice

Steve Prentice has dedicated his career and energies to pinpointing the perfect juncture of productivity between humans and technology in the workplace.

Steve is an acclaimed author and professional speaker who delivers timely, relevant, entertaining and informative keynotes dealing with technology, people and productivity in the workplace. As a mentor, he works with executives in one-on-one discussions, delivering answers and guidance to issues dealing with technology, personal time management and other practical skills. In addition, Steve is also a technology writer and consultant for CloudTweaks Media.

Sorry, comments are closed for this post.

Join Our Newsletter

Receive updates each week on news, tips, events, comics and much more...

Can I Contribute To CloudTweaks?

Yes, much of our focus in 2015 will be on working with other influencers in a collaborative manner. If you're a technology influencer looking to collaborate with CloudTweaks – a globally recognized leader in cloud computing information – drop us an email with “tech influencer” in the subject line.

What is the 12/12 Program?

This program is designed to better handle the thousands of requests we receive from people looking to submit articles. The 12/12 program is the commitment of 12 articles delivered over a 12-month period.  

Wait! What if I just want to submit one article?

Our popular pay as you go sponsorship program provides the flexibility to submit as you wish and is designed for all budgets.

Contributors

Ten Tips For Successful Business Intelligence Implementation

Ten Tips For Successful Business Intelligence Implementation

Ten Tips for Successful Business Intelligence Implementation The cost of Business Intelligence (BI) software goes far beyond the purchase price. Time spent researching, implementing, and maintaining your BI investment can snowball quickly and mistakes are often expensive. Your time is valuable – save it by learning from other businesses’ experiences. We’ve compiled the top ten

Knots And Cloud Service Providers

Knots And Cloud Service Providers

How Do These Two Compare? In Boy Scouts, I learned how to tie knots. The quickest knot you can tie is the slipknot. It’s very effective for connecting one thing to another via the rope you have. It was used in setting up tents, mooring boats to docks temporarily and lifting your food up into

What Ever Happened To Google Glass?

What Ever Happened To Google Glass?

What Ever Happened to Google Glass? It was supposed to be the next big thing in tech so where did it go? Last year you could not go anywhere without hearing about some insane new use for the product and now it seems to have vanished in a plume of smoke. A Lackluster Rollout Back

Posted on by

Big Data

Big Data In Your Garden: Initiatives For Better Understanding Nature

Big Data In Your Garden: Initiatives For Better Understanding Nature

Big Data in Your Garden Big Data and IoT initiatives are springing up all across the globe, making cities, protesters–and just about everything else–smarter. However, thus far there’s been little attention paid to the interactions between these bizarre technologies and living things other than humans. Biology, that is, human biology is one field where Big

Who Holds the Key to the City: Big Data and City Management

Who Holds the Key to the City: Big Data and City Management

Big Data and City Management Cities like New York, Madrid, and especially Rio de Janeiro are augmented with Big Data-powered initiatives that range from combating crime with predictive analytics (New York & Madrid) to providing real-time data for improved management. Although Big Data is no panacea and is mainly used in conjunction with a greater

Smart Cities – How Big Data Is Changing The Power Grid

Smart Cities – How Big Data Is Changing The Power Grid

Smart Cities And Big Data As Anthony Townsend argues in his SMART CITIES, even though the communications industry has changed beyond recognition since its inception, the way we consume power has remained stubbornly anachronistic. The rules of physics are, of course, partially to blame, for making grid networks harder to decentralize, as opposed to communication

Internet of Things

Where’s the Capital of the Internet of Things?

Where’s the Capital of the Internet of Things?

Where’s the Capital? We all know the capitals of fashion are London, New York and Paris, while the capital of film is Hollywood (or Bollywood!) – but what’s the new capital of the internet? Specifically, the internet of things? The answer – according to new research by Ozy – might surprise you. It’s not Tokyo, Seoul,

Smart Cities – How Big Data Is Changing The Power Grid

Smart Cities – How Big Data Is Changing The Power Grid

Smart Cities And Big Data As Anthony Townsend argues in his SMART CITIES, even though the communications industry has changed beyond recognition since its inception, the way we consume power has remained stubbornly anachronistic. The rules of physics are, of course, partially to blame, for making grid networks harder to decentralize, as opposed to communication

Aggregated News

Popular News Sources

iCloud Photos web client opens just before iOS 8.1 launch

iCloud Photos web client opens just before iOS 8.1 launch

With Monday’s scheduled release of Apple’s iOS 8.1 update, the first major upgrade for the latest version of the iPhone/iPad operating system, to include a new iCloud Photos service, it appears the web version has rolled out a few days early for those with beta access. Registered developers who log in to their account on

Samsung: Nice Stock if You Can Get It

Samsung: Nice Stock if You Can Get It

Samsung: Nice Stock if You Can Get It World’s leading maker of memory chips is highly profitable. Read the source article at online.wsj.com About Latest Posts Steve PrenticeSteve Prentice has dedicated his career and energies to pinpointing the perfect juncture of productivity between humans and technology in the workplace.Steve is an acclaimed author and professional

Cloud Analytics Market (by Cloud Business Intelligence & Predictive Analytics) Expected to Cross $16.52 Billion by …

Cloud Analytics Market (by Cloud Business Intelligence & Predictive Analytics) Expected to Cross $16.52 Billion by …

Cloud Analytics Market report gives the detailed analysis trends and forecasts, competitive landscape, key drivers, restraints and opportunities in North America, Western Europe, Eastern Europe, Middle East and Africa, Japan, Asia-Pacific (Ex-Japan) and Latin America ( http://www.marketsandmarkets.com/Market-Reports/cloud-based-business-analytics-market-959.html ) (PRWeb October 18, 2014) Read … Read the source article at prweb.com About Latest Posts Steve PrenticeSteve Prentice