Why You Need ITSM Onboard Before You Take Off To The Cloud

Why You Need ITSM Onboard Before You Take Off To The Cloud

Why You Need ITSM Onboard Before You Take Off To The Cloud

Before strapping themselves into the cockpit of a jet airplane, most reasonable people would want to have a pretty detailed idea of what was involved in flying a plane. They’d want to know how the controls worked and how to respond to the variety of situations they could expect to encounter in flight. They would understand that once airborne, things happen much too fast to study up on what to do in an emergency.

The same could be said about cloud computing: like jet airplanes, cloud computing involves many interrelated systems that need to perform within very exact parameters or risk zooming out of control at extremely high speeds. Unfortunately, there are IT directors today who are strapping themselves into a cloud computing strategies without fully understanding what has to happen to deliver IT services to their business users without falling out of the sky.

cloud humor

Go Fast Safely

Cloud computing technology today makes it possible for pools of IT resources to respond intelligently and dynamically to each other and to the changing demands of business requirements. But, as advanced as it is, there is no intelligence inherent in any cloud computing technology. The intelligence to inform the millions of interactions involved in a typical cloud environment needs to come from the people who design, manage and support it.

An ITIL-based ITSM strategy is the most effective framework to upload your collective intelligence into the increasingly educatable technologies in your extended IT environment. The faster you go, the more critical it is to be able to view and govern where you’re headed.

Based on our experience with a range of organizations, here are five reasons ITSM should be a part of every cloud strategy:

1. IT Efficiency – As the delivery of IT services is increasingly pushed to the cloud by business units with tailored needs – often distributed to different service providers or service models – the governance of incident and change management becomes critical to creating a cloud strategy that maintains the efficiencies and speed gained by moving to the new model in the first place.

2. Business Alignment With more service providers targeting individual business units rather than the IT department, IT must be able to quickly assess the impact of new service offerings and how they can be tied into the company’s overall IT strategy.

3. Automated Service Management – IT must manage what it cannot automate, therefore, the automation of key processes in governing the evolution of a company’s service delivery options is critical. Without an ITSM strategy, IT, while trying to control chaos, can become the very bottleneck that its new delivery model exists to resolve.

4. Change Management – IT pros are accustomed to being the controllers of their technology kingdoms, but as cloud models evolve, direct control over every portion of the service delivery landscape lessens. As a result, it is even more critical today to be able to manage and track changes to ensure that what’s working in an in-house data center and what’s being delivered by a host of disparate service providers is all working seamlessly, catching and correcting issues that could cause serious performance degradations or other significant problems before they occur.

5. Self Service – Making it possible for end users to request IT services for themselves is a key component of the cloud computing model. Self-service does not mean instant gratification, however. You need to have things like chargeback and/or show back so you can demonstrate that you are spending money by serving yourself these corporate assets. Without appropriate parameters built into an ITSM strategy, self service provisioning can be like the wild West all over again.

No Excuse

It used to be that only large organizations could justify the cost of implementing ITSM. The available tools were expensive to install and often overwhelming to implement. A new wave of system management toolsets available as software-as-a-service (SaaS), however, has now made developing and implementing an ITSM strategy as doable as it is critical. The current front runner among SaaS ITSM toolsets is ServiceNow, but there are others like Cherwell, and EarlyVista, as well as SaaS applications from the more traditional service management vendors like BMC, HP and IBM.

A key advantage of the new generation of ITSM toolsets is that all the necessary functions are available within a fully integrated application. An ITIL-based framework already exists. You don’t have to spend all your time, and money building it. You can begin by adopting appropriate best practices in phases and tweak them as your strategy evolves.

A key hazard in the development of ITSM strategy is the tendency of IT professionals to seek out technical detail and dive in. Loosing the forest for the trees is probably the most common source of failure of ITSM strategies. The goal of a well designed ITSM strategy is not just to keep technologies interacting intelligently. The ultimate goal is delivery IT services that directly support and enhance an organization’s business objectives, or, in the case of governmental agencies, their mission to serve. ITSM is not just for IT.

This is where having a clear vision of where you want to go and the leadership to execute it is critical. It takes a resolute, guiding hand to steer an ITSM strategy through the inevitable turbulence of special interests as IT and business stakeholders pursue their own objectives.

On the positive side, the challenge of developing a comprehensive ITSM strategy has within it a unique opportunity to develop an environment of active collaboration between business and IT stakeholders that reflects the intelligent, interactive, collaboration you are creating between technologies within your extended IT environment.

In my next column, I would like to map out the stages you need to complete to design and implement an ITSM strategy that will ensure that when you take off for the cloud, you know where you are going and how to get there safely, securely and effectively.

mike-alley

By Mike Alley, Logicalis Director of ITSM

Mike Alley is the resident evangelist at Logicalis for ITSM solutions and has nearly 30 years of experience in the technology industry. Mike joined Logicalis in 2006 through the acquisition of Carotek, a top HP partner in the Southeast. Prior to Carotek, Mike worked as a consulting manager at HP. 

Visit www.unlikeanycloud.com to learn more about the IT Transformation Journey

About CloudTweaks

Established in 2009, CloudTweaks is recognized as one of the leading authorities in connected technology information and services.

We embrace and instill thought leadership insights, relevant and timely news related stories, unbiased benchmark reporting as well as offer green/cleantech learning and consultive services around the world.

Our vision is to create awareness and to help find innovative ways to connect our planet in a positive eco-friendly manner.

In the meantime, you may connect with CloudTweaks by following and sharing our resources.

View All Articles

Sorry, comments are closed for this post.

Comic
InformationWeek Reveals Top 125 Vendors Taking the Technology Industry by Storm

InformationWeek Reveals Top 125 Vendors Taking the Technology Industry by Storm

InformationWeek Reveals Top 125 Vendors Five-part series details companies to watch across five essential technology sectors SAN FRANCISCO, Sept. 27, 2016 /PRNewswire/ — InformationWeek released its list of “125 Vendors to Watch” in 2017. Selected by InformationWeek’s expert editorial team, the companies listed fall into one of five key themes: infrastructure, security, cloud, data management and…

Part 1 – Connected Vehicles: Paving The Way For IoT On Wheels

Part 1 – Connected Vehicles: Paving The Way For IoT On Wheels

Connected Vehicles From cars to combines, the IoT market potential of connected vehicles is so expansive that it will even eclipse that of the mobile phone. Connected personal vehicles will be the final link in a fully connected IoT ecosystem. This is an incredibly important moment to capitalize on given how much time people spend…

Embedded Sensors and the Wearable Personal Cloud

Embedded Sensors and the Wearable Personal Cloud

The Wearable Personal Cloud Wearable tech is one avenue of technology that’s encouraging cloud connections and getting us all onto interconnected networks, and with the continued miniaturization and advancement of computing the types of wearable tech are always expanding and providing us with new opportunities. A few years ago, smartwatches were rather clunky devices with…

SWIFT Says Bank Hacks Set To Increase

SWIFT Says Bank Hacks Set To Increase

Bank Hacks Set To Increase SWIFT, whose messaging network is used by banks to send payment instructions worth trillions of dollars each day, said three clients were hacked over the summer and cyber attacks on banks are set to increase. The theft of $81 million in February from Bangladesh’s central bank using SWIFT messages rocked…

Security: Avoiding A Hatton Garden-Style Data Center Heist

Security: Avoiding A Hatton Garden-Style Data Center Heist

Data Center Protection In April 2015, one of the world’s biggest jewelry heists occurred at the Hatton Garden Safe Deposit Company in London. Posing as workmen, the criminals entered the building through a lift shaft and cut through a 50cm-thick concrete wall with an industrial power drill. Once inside, the criminals had free and unlimited…

Which Is Better For Your Company: Cloud-Based or On-Premise ERP Deployment?

Which Is Better For Your Company: Cloud-Based or On-Premise ERP Deployment?

Cloud-Based or On-Premise ERP Deployment? You know how enterprise resource management (ERP) can improve processes within your supply chain, and the things to keep in mind when implementing an ERP system. But do you know if cloud-based or on-premise ERP deployment is better for your company or industry? While cloud computing is becoming more and…

Adopting A Cohesive GRC Mindset For Cloud Security

Adopting A Cohesive GRC Mindset For Cloud Security

Cloud Security Mindset Businesses are becoming wise to the compelling benefits of cloud computing. When adopting cloud, they need a high level of confidence in how it will be risk-managed and controlled, to preserve the security of their information and integrity of their operations. Cloud implementation is sometimes built up over time in a business,…

The Cloud Is Not Enough! Why Businesses Need Hybrid Solutions

The Cloud Is Not Enough! Why Businesses Need Hybrid Solutions

Why Businesses Need Hybrid Solutions Running a cloud server is no longer the novel trend it once was. Now, the cloud is a necessary data tier that allows employees to access vital company data and maintain productivity from anywhere in the world. But it isn’t a perfect system — security and performance issues can quickly…

Get Ready For Virtual Reality and the Cloud

Get Ready For Virtual Reality and the Cloud

Virtual Reality Cloud We’re lucky to live in an era where virtual reality is no longer relegated to the confines of a sci-fi movie universe. Thanks to technology introduced by products like Oculus Rift, consumers now have access to virtual environments with fully immersive graphic capabilities. As a result, companies have only just begun to…

Mobile Connected Technologies – The Future Of The Healthcare Industry

Mobile Connected Technologies – The Future Of The Healthcare Industry

Mobile Connected Technologies Clinics, hospitals, and other healthcare facilities are embracing new mobile technologies in order to be more efficient in their daily tasks. With faster communication and better collaboration, clinicians can spend much less time handling medical devices and more time administering care to their patients. Industry experts are stating that mobile connected technologies…

The Industries That The Cloud Will Change The Most

The Industries That The Cloud Will Change The Most

The Industries That The Cloud Will Change The Most Cloud computing is rapidly revolutionizing the way we do business. Instead of being a blurry buzzword, it has become a facet of everyday life. Most people may not quite understand how the cloud works, but electricity is quite difficult to fathom as well. Anyway, regardless of…

Three Factors For Choosing Your Long-term Cloud Strategy

Three Factors For Choosing Your Long-term Cloud Strategy

Choosing Your Long-term Cloud Strategy A few weeks ago I visited the global headquarters of a large multi-national company to discuss cloud strategy with the CIO. I arrived 30 minutes early and took a tour of the area where the marketing team showcased their award winning brands. I was impressed by the digital marketing strategy…

Cloud Infographic – The Future (IoT)

Cloud Infographic – The Future (IoT)

The Future (IoT) By the year 2020, it is being predicted that 40 to 80 billion connected devices will be in use. The Internet of Things or IoT will transform your business and home in many truly unbelievable ways. The types of products and services that we can expect to see in the next decade…

Disaster Recovery – A Thing Of The Past!

Disaster Recovery – A Thing Of The Past!

Disaster Recovery  Ok, ok – I understand most of you are saying disaster recovery (DR) is still a critical aspect of running any type of operations. After all – we need to secure our future operations in case of disaster. Sure – that is still the case but things are changing – fast. There are…