Why You Need ITSM Onboard Before You Take Off To The Cloud

Why You Need ITSM Onboard Before You Take Off To The Cloud

Why You Need ITSM Onboard Before You Take Off To The Cloud

Before strapping themselves into the cockpit of a jet airplane, most reasonable people would want to have a pretty detailed idea of what was involved in flying a plane. They’d want to know how the controls worked and how to respond to the variety of situations they could expect to encounter in flight. They would understand that once airborne, things happen much too fast to study up on what to do in an emergency.

The same could be said about cloud computing: like jet airplanes, cloud computing involves many interrelated systems that need to perform within very exact parameters or risk zooming out of control at extremely high speeds. Unfortunately, there are IT directors today who are strapping themselves into a cloud computing strategies without fully understanding what has to happen to deliver IT services to their business users without falling out of the sky.

cloud humor

Go Fast Safely

Cloud computing technology today makes it possible for pools of IT resources to respond intelligently and dynamically to each other and to the changing demands of business requirements. But, as advanced as it is, there is no intelligence inherent in any cloud computing technology. The intelligence to inform the millions of interactions involved in a typical cloud environment needs to come from the people who design, manage and support it.

An ITIL-based ITSM strategy is the most effective framework to upload your collective intelligence into the increasingly educatable technologies in your extended IT environment. The faster you go, the more critical it is to be able to view and govern where you’re headed.

Based on our experience with a range of organizations, here are five reasons ITSM should be a part of every cloud strategy:

1. IT Efficiency – As the delivery of IT services is increasingly pushed to the cloud by business units with tailored needs – often distributed to different service providers or service models – the governance of incident and change management becomes critical to creating a cloud strategy that maintains the efficiencies and speed gained by moving to the new model in the first place.

2. Business Alignment With more service providers targeting individual business units rather than the IT department, IT must be able to quickly assess the impact of new service offerings and how they can be tied into the company’s overall IT strategy.

3. Automated Service Management – IT must manage what it cannot automate, therefore, the automation of key processes in governing the evolution of a company’s service delivery options is critical. Without an ITSM strategy, IT, while trying to control chaos, can become the very bottleneck that its new delivery model exists to resolve.

4. Change Management – IT pros are accustomed to being the controllers of their technology kingdoms, but as cloud models evolve, direct control over every portion of the service delivery landscape lessens. As a result, it is even more critical today to be able to manage and track changes to ensure that what’s working in an in-house data center and what’s being delivered by a host of disparate service providers is all working seamlessly, catching and correcting issues that could cause serious performance degradations or other significant problems before they occur.

5. Self Service – Making it possible for end users to request IT services for themselves is a key component of the cloud computing model. Self-service does not mean instant gratification, however. You need to have things like chargeback and/or show back so you can demonstrate that you are spending money by serving yourself these corporate assets. Without appropriate parameters built into an ITSM strategy, self service provisioning can be like the wild West all over again.

No Excuse

It used to be that only large organizations could justify the cost of implementing ITSM. The available tools were expensive to install and often overwhelming to implement. A new wave of system management toolsets available as software-as-a-service (SaaS), however, has now made developing and implementing an ITSM strategy as doable as it is critical. The current front runner among SaaS ITSM toolsets is ServiceNow, but there are others like Cherwell, and EarlyVista, as well as SaaS applications from the more traditional service management vendors like BMC, HP and IBM.

A key advantage of the new generation of ITSM toolsets is that all the necessary functions are available within a fully integrated application. An ITIL-based framework already exists. You don’t have to spend all your time, and money building it. You can begin by adopting appropriate best practices in phases and tweak them as your strategy evolves.

A key hazard in the development of ITSM strategy is the tendency of IT professionals to seek out technical detail and dive in. Loosing the forest for the trees is probably the most common source of failure of ITSM strategies. The goal of a well designed ITSM strategy is not just to keep technologies interacting intelligently. The ultimate goal is delivery IT services that directly support and enhance an organization’s business objectives, or, in the case of governmental agencies, their mission to serve. ITSM is not just for IT.

This is where having a clear vision of where you want to go and the leadership to execute it is critical. It takes a resolute, guiding hand to steer an ITSM strategy through the inevitable turbulence of special interests as IT and business stakeholders pursue their own objectives.

On the positive side, the challenge of developing a comprehensive ITSM strategy has within it a unique opportunity to develop an environment of active collaboration between business and IT stakeholders that reflects the intelligent, interactive, collaboration you are creating between technologies within your extended IT environment.

In my next column, I would like to map out the stages you need to complete to design and implement an ITSM strategy that will ensure that when you take off for the cloud, you know where you are going and how to get there safely, securely and effectively.

mike-alley

By Mike Alley, Logicalis Director of ITSM

Mike Alley is the resident evangelist at Logicalis for ITSM solutions and has nearly 30 years of experience in the technology industry. Mike joined Logicalis in 2006 through the acquisition of Carotek, a top HP partner in the Southeast. Prior to Carotek, Mike worked as a consulting manager at HP. 

Visit www.unlikeanycloud.com to learn more about the IT Transformation Journey

About CloudTweaks

Established in 2009, CloudTweaks is recognized as one of the leading authorities in connected technology information and services.

We embrace and instill thought leadership insights, relevant and timely news related stories, unbiased benchmark reporting as well as offer green/cleantech learning and consultive services around the world.

Our vision is to create awareness and to help find innovative ways to connect our planet in a positive eco-friendly manner.

In the meantime, you may connect with CloudTweaks by following and sharing our resources.

View All Articles

Sorry, comments are closed for this post.

Increasing Efficiency and Reducing Cost with Managed Printing Services

Increasing Efficiency and Reducing Cost with Managed Printing Services

Managed Printing Services This is a sponsored post written on behalf of HP MPS.  Today’s business leaders recognize the value of shared services, significantly providing a wide range of enterprises with the sophisticated tools they need to compete with big business, while additionally driving costs down. But an area often overlooked in our tech-savvy world…

Curing Cancer With Big Data

Curing Cancer With Big Data

Cancer & Big Data The fight against cancer has been going on for centuries. Many leaders have tried and failed to bring about change to cancer treatment. Richard Nixon famously declared a War on Cancer with the National Cancer Act of 1971, and while the Nixon administration certainly increased research funding, they ultimately fell short…

IoT & Predictive Analytics In Healthcare

IoT & Predictive Analytics In Healthcare

IoT & Predictive Analytics In a report by Grand View Research Inc., it’s predicted that the global Internet of Things (IoT) healthcare market will reach nearly $410 billion by 2022, with mobile penetration, software automation, and innovation medical devices promising rapid testing, greater accuracy, portability, and user-friendliness. Chronic diseases such as obesity, diabetes, heart failure,…

What Do You Do With A Drunken Sailor? Look To The Cloud

What Do You Do With A Drunken Sailor? Look To The Cloud

Saferide App Petty officer Michael Daigle of the US Navy has rolled out an app to curb drunken driving in the Navy ranks. His Saferide ride-sharing service runs on Voxox’s Cloud Phone service which costs just $15 a month and is popular among US Service members abroad, where mobile phones are not permitted for use…

Red Hat Offers Container Native Persistent Storage for Linux Containers

Red Hat Offers Container Native Persistent Storage for Linux Containers

Red Hat Offers Container Storage Latest Red Hat Gluster Storage release enables greater agility and efficiency for OpenShift developers deploying application containers in production SAN FRANCISCO – RED HAT SUMMIT – June 28, 2016 – Red Hat, Inc. (NYSE: RHT), the world’s leading provider of open source solutions, today announced new storage innovations designed to enable developers to…

Cloud Infographic – Disaster Recovery

Cloud Infographic – Disaster Recovery

Disaster Recovery Business downtime can be detrimental without a proper disaster recovery plan in place. Only 6% of businesses that experience downtime without a plan will survive long term. Less than half of all businesses that experience a disaster are likely to reopen their doors. There are many causes of data loss and downtime —…

Cloud Computing – The Game Changer

Cloud Computing – The Game Changer

Global Cloud Index In October, Cisco released its Global Cloud Index (GCI) report for 2014-2019, projecting a near 3-fold growth of global data center traffic, with predictions that this traffic will reach 8.6 zettabytes (cloud data center traffic) and 10.4 zettabytes (total data center traffic) per year in 2019 and 80% of it will come…

5 Surprising Ways Cloud Computing Is Changing Education

5 Surprising Ways Cloud Computing Is Changing Education

Cloud Computing Education The benefits of cloud computing are being recognized in businesses and institutions across the board, with almost 90 percent of organizations currently using some kind of cloud-based application. The immediate benefits of cloud computing are obvious: cloud-based applications reduce infrastructure and IT costs, increase accessibility, enable collaboration, and allow organizations more flexibility…

Cloud Infographic – Monetizing Internet Of Things

Cloud Infographic – Monetizing Internet Of Things

Monetizing Internet Of Things There are many interesting ways in which companies are looking to connect devices to the cloud. From the vehicles to kitchen appliances the internet of things is already a $1.9 trillion dollar market based on research estimates from IDC. Included is a fascinating infographic provided by AriaSystems which shows us some of the exciting…

Cloud Infographic – The Internet Of Things In 2020

Cloud Infographic – The Internet Of Things In 2020

The Internet Of Things In 2020 The growing interest in the Internet of Things is amongst us and there is much discussion. Attached is an archived but still relevant infographic by Intel which has produced a memorizing snapshot at how the number of connected devices have exploded since the birth of the Internet and PC.…

Most Active Internet Of Things Investors In The Last 5 Years

Most Active Internet Of Things Investors In The Last 5 Years

Most Active Internet Of Things Investors A recent BI Intelligence report claimed that the Internet of Things (IoT) is on its way to becoming the largest device market in the world. Quite naturally, such exponential growth of the IoT market has prompted a number of high-profile corporate investors and smart money VCs to bet highly…

Cloud Computing Price War Rages On

Cloud Computing Price War Rages On

Cloud Computing Price War There’s little question that the business world is a competitive place, but probably no area in business truly defines cutthroat quite like cloud computing. At the moment, we are witnessing a heated price war pitting some of the top cloud providers against each other, all in a big way to attract…