The Lighter Side Of The Cloud – The Escape
The Lighter Side Of The Cloud – The Meaning Of Cloud
The Lighter Side Of The Cloud – Cloud Holiday
The Lighter Side Of The Cloud – Mother Always Said
The Lighter Side Of The Cloud – Thunderstorm
Why You Need ITSM Onboard Before You Take Off To The Cloud

Why You Need ITSM Onboard Before You Take Off To The Cloud

Why You Need ITSM Onboard Before You Take Off To The Cloud

Before strapping themselves into the cockpit of a jet airplane, most reasonable people would want to have a pretty detailed idea of what was involved in flying a plane. They’d want to know how the controls worked and how to respond to the variety of situations they could expect to encounter in flight. They would understand that once airborne, things happen much too fast to study up on what to do in an emergency.

The same could be said about cloud computing: like jet airplanes, cloud computing involves many interrelated systems that need to perform within very exact parameters or risk zooming out of control at extremely high speeds. Unfortunately, there are IT directors today who are strapping themselves into a cloud computing strategies without fully understanding what has to happen to deliver IT services to their business users without falling out of the sky.

cloud humor

Go Fast Safely

Cloud computing technology today makes it possible for pools of IT resources to respond intelligently and dynamically to each other and to the changing demands of business requirements. But, as advanced as it is, there is no intelligence inherent in any cloud computing technology. The intelligence to inform the millions of interactions involved in a typical cloud environment needs to come from the people who design, manage and support it.

An ITIL-based ITSM strategy is the most effective framework to upload your collective intelligence into the increasingly educatable technologies in your extended IT environment. The faster you go, the more critical it is to be able to view and govern where you’re headed.

Based on our experience with a range of organizations, here are five reasons ITSM should be a part of every cloud strategy:

1. IT Efficiency – As the delivery of IT services is increasingly pushed to the cloud by business units with tailored needs – often distributed to different service providers or service models – the governance of incident and change management becomes critical to creating a cloud strategy that maintains the efficiencies and speed gained by moving to the new model in the first place.

2. Business Alignment With more service providers targeting individual business units rather than the IT department, IT must be able to quickly assess the impact of new service offerings and how they can be tied into the company’s overall IT strategy.

3. Automated Service Management – IT must manage what it cannot automate, therefore, the automation of key processes in governing the evolution of a company’s service delivery options is critical. Without an ITSM strategy, IT, while trying to control chaos, can become the very bottleneck that its new delivery model exists to resolve.

4. Change Management – IT pros are accustomed to being the controllers of their technology kingdoms, but as cloud models evolve, direct control over every portion of the service delivery landscape lessens. As a result, it is even more critical today to be able to manage and track changes to ensure that what’s working in an in-house data center and what’s being delivered by a host of disparate service providers is all working seamlessly, catching and correcting issues that could cause serious performance degradations or other significant problems before they occur.

5. Self Service – Making it possible for end users to request IT services for themselves is a key component of the cloud computing model. Self-service does not mean instant gratification, however. You need to have things like chargeback and/or show back so you can demonstrate that you are spending money by serving yourself these corporate assets. Without appropriate parameters built into an ITSM strategy, self service provisioning can be like the wild West all over again.

No Excuse

It used to be that only large organizations could justify the cost of implementing ITSM. The available tools were expensive to install and often overwhelming to implement. A new wave of system management toolsets available as software-as-a-service (SaaS), however, has now made developing and implementing an ITSM strategy as doable as it is critical. The current front runner among SaaS ITSM toolsets is ServiceNow, but there are others like Cherwell, and EarlyVista, as well as SaaS applications from the more traditional service management vendors like BMC, HP and IBM.

A key advantage of the new generation of ITSM toolsets is that all the necessary functions are available within a fully integrated application. An ITIL-based framework already exists. You don’t have to spend all your time, and money building it. You can begin by adopting appropriate best practices in phases and tweak them as your strategy evolves.

A key hazard in the development of ITSM strategy is the tendency of IT professionals to seek out technical detail and dive in. Loosing the forest for the trees is probably the most common source of failure of ITSM strategies. The goal of a well designed ITSM strategy is not just to keep technologies interacting intelligently. The ultimate goal is delivery IT services that directly support and enhance an organization’s business objectives, or, in the case of governmental agencies, their mission to serve. ITSM is not just for IT.

This is where having a clear vision of where you want to go and the leadership to execute it is critical. It takes a resolute, guiding hand to steer an ITSM strategy through the inevitable turbulence of special interests as IT and business stakeholders pursue their own objectives.

On the positive side, the challenge of developing a comprehensive ITSM strategy has within it a unique opportunity to develop an environment of active collaboration between business and IT stakeholders that reflects the intelligent, interactive, collaboration you are creating between technologies within your extended IT environment.

In my next column, I would like to map out the stages you need to complete to design and implement an ITSM strategy that will ensure that when you take off for the cloud, you know where you are going and how to get there safely, securely and effectively.

mike-alley

By Mike Alley, Logicalis Director of ITSM

Mike Alley is the resident evangelist at Logicalis for ITSM solutions and has nearly 30 years of experience in the technology industry. Mike joined Logicalis in 2006 through the acquisition of Carotek, a top HP partner in the Southeast. Prior to Carotek, Mike worked as a consulting manager at HP. 

Visit www.unlikeanycloud.com to learn more about the IT Transformation Journey

Follow Us!

CloudTweaks

Established in 2009, CloudTweaks.com is recognized as one of the leading authorities in cloud computing information. Most of the excellent CloudTweaks articles are provided by our own paid writers, with a small percentage provided by guest authors from around the globe, including CEOs, CIOs, Technology bloggers and Cloud enthusiasts. Our goal is to continue to build a growing community offering the best in-depth articles, interviews, event listings, whitepapers, infographics and much more...
Follow Us!

Sorry, comments are closed for this post.

Recent

Technologies That Work Nicely With The Cloud

Technologies That Work Nicely With The Cloud

New Technologies And The Cloud Asides from all the security concerns that has been in the news over the past while, there are still some very exciting and ambitious opportunities available for those who stick it out. Lets take a look at some of the more exciting emerging technologies that can be used in conjunction…

Wearable Tech Jobs Of The Future

Wearable Tech Jobs Of The Future

Wearable Tech Jobs Wearable Technology is a very exciting industry and the sky’s the limit with new possibilities for businesses and consumers. The new technologies will make our lives easier in terms of convenience, while in other ways more complicated due to learning curve of each new product. Lets take a look at wearable tech in…

How M2M Differs From IoT Internet of Things

How M2M Differs From IoT Internet of Things

What Is M2M Machine To Machine? When it comes to communications between machines, the terms Machine to Machine (M2M) and the Internet of Things (IoT) are seemingly similar to each other. In fact, there is a very strong connection between both terms which is why they are often used as the same. However, that is…

Popular Archives

Unusual Clandestine Cloud Data Centre Service Locations

Unusual Clandestine Cloud Data Centre Service Locations

Unusual Clandestine Cloud Data Centre Service Locations Everyone knows what the cloud is, but does everybody know where the cloud is? We try to answer that as we look at some of the most unusual data centre locations in the world. Under the Eyes of a Deity Deep beneath the famous Uspenski Cathedral in the…

Cloud Computing Services Perfect For Your Startup

Cloud Computing Services Perfect For Your Startup

Cloud Computing Services Chances are if you’re working for a startup or smaller company, you don’t have a robust IT department. You’d be lucky to even have a couple IT specialists. It’s not that smaller companies are ignoring the value and importance of IT, but with limited resources, they can’t afford to focus on anything…

Sponsors

The Many Hats Of Today’s IT Managers

The Many Hats Of Today’s IT Managers

The Many Hats of IT Managers In years past, the IT department of most large organizations was much like a version of Middle Earth: a mysterious nether world where people who seemed infinitely smarter than the rest of us bustled around, speaking and typing languages that appeared indecipherable, yet, which made our world work. They…

Selling Your Business To Your Employees

Selling Your Business To Your Employees

Mobility For Your Employees It may seem a radical notion, the idea of selling your business to the people who work for you, but this is the era in which we now work. Employees of all levels are all incredibly aware of their options when it comes to mobility and employability. This doesn’t mean that…

Established in 2009

CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

CloudTweaks Comic Library

Advertising