How Big Data Is Changing Air Travel

How Big Data Is Changing Air Travel

How Big Data Is Changing Air Travel

Long check-in queues, delayed flights and lost baggage – the typical airport experience is all too familiar to business travelers and holidaymakers alike. However, the emergence of big data is slowly changing the reality of using an airport. Transport hubs around the world are slowly trying to migrate away from being places of frustration and dissatisfaction by making use of available big data to become ‘smart airports’ – oases of calm that won’t make you feel like you need another holiday.

airport

Sydney airport is one of the busiest airports in the world. It sees 37 million passengers and 300,000 flights per year. It is the gateway to Australia and is a key transit hub for travelers moving around Oceania and South-East Asia. It is just one of a new breed of smart airports.

Information about passengers, airlines, and baggage is key to effectively planning an airport’s service capacity, resource distribution, and staffing levels. In Sydney’s case the delay between the on-the-ground reality and production of charts, figures and reports led to a difficulty in offering a world-class customer service. The airport therefore took the decision to utilize big data to build detailed models of passenger and airline behavior so the airport could better plan its services.

The airport collaborated with IBM to use its SPSS Statistics package, a set of predictive analysis tools that allowed the airport operators to collate data from customs, baggage handlers, airline carriers, passengers, and in-airport shops. This allowed them to improve the customer experience by optimizing services as diverse as managing airport parking congestion, improving passenger lounge access, and optimizing the flow of product through duty-free shops.

Similar projects are underway in both London Gatwick and London Heathrow. The former has created an app that can follow a passenger from the moment of arrival to departure and can offer personalized services and information as they move through the airport, while the latter now combines sales data and flight information to give retailers an opportunity to improve their revenues.

It’s not just on the ground where big data is having an effect. Leading airlines are now using big data to improve their in-the-air safety. Many planes are now connected in real time to a control centre on the ground which can analyse the data streams that flow from on-board sensors and signal when maintenance is required. It means maintenance crews know the problem before a plane arrives at its destination and they can have the necessary parts ready, thus reducing delays and improving operating efficiency.

The in-flight experience is also being improved with big data. Qantas now combines several sources of passenger data in real-time to tailor their in-flight services. There are tangible benefits for its customers – for example – when a passenger had a dinner in the terminal prior to the flight Qantas can leave the person alone during the journey so they can enjoy sleep without being disturbed.

The shift towards smart air travel is undoubtedly transforming the way we use and interact with airports, as customer experiences improve and travelling frustrations decrease. Have you noticed big data improving your airport experience? Do you feel like airports and airlines already know too much of your personal information and you are uneasy with them knowing all of your habits? Let us know in the comments below.

By Daniel Price

Follow Me!

Daniel Price

Daniel is a Manchester-born UK native who has abandoned cold and wet Northern Europe and currently lives on the Caribbean coast of Mexico. A former Financial Consultant, he now balances his time between writing articles for several industry-leading tech (CloudTweaks.com & MakeUseOf.com), sports, and travel sites and looking after his three dogs.
Follow Me!
FacebookTwitterLinkedInGoogle+Share

One Response to How Big Data Is Changing Air Travel

  1. This is a great case for how technology is being used not only to improve the user experience but will help costs over time.

Join Our Newsletter

Receive updates each week on news, tips, events, comics and much more...

Advertising Programs

Click To Find Out!

Sponsored Posts

Sponsored Posts

CloudTweaks has enjoyed a great relationship with many businesses, influencers and readers over the years, and it is one that we are interested in continuing. When we meet up with prospective clients, our intent is to establish a more solid relationship in which our clients invest in a campaign that consists of a number of

Popular

Top Viral Impact

Cloud Infographic – The Power Of Cloud Disaster Recovery

Cloud Infographic – The Power Of Cloud Disaster Recovery

Cloud Infographic – The Power Of Cloud Disaster Recovery Preventing a Cloud Disaster is one thing. Recovering from a disaster is a whole other area of concern. Today’s infographic provided by CloudVelox outlines some best practices and safeguards in order to help your business make more informed decisions. About Latest Posts Follow Me!Daniel PriceDaniel is

5 Ways The Internet of Things Will Drive Cloud Growth

5 Ways The Internet of Things Will Drive Cloud Growth

5 Ways The Internet of Things Will Drive Cloud Growth The Internet of Things is the latest term to describe the interconnectivity of all our devices and home appliances. The goal of the internet of things is to create universal applications that are connected to all of the lights, TVs, door locks, air conditioning, and

Cloud Infographic – Cloud Fast Facts

Cloud Infographic – Cloud Fast Facts

Cloud Infographic – Cloud Fast Facts It’s no secret that Cloud Computing is more than just a buzz term as that ship has sailed off a long time ago. More and more companies are adopting the uses and benefits of cloud computing while aggressively factoring cloud services spending into their budget. Included is an excellent

Can I Contribute To CloudTweaks?

Yes, much of our focus in 2015 will be on working with other influencers in a collaborative manner. If you're a technology influencer looking to collaborate long term with CloudTweaks – a globally recognized leader in cloud computing information – drop us an email with “tech influencer” in the subject line.

Please review the guidelines before applying.

Whitepapers

Top Research Assets

HP OpenStack® Technology Breaking the Enterprise Barrier

HP OpenStack® Technology Breaking the Enterprise Barrier

Explore how cloud computing is a solution to the problems facing data centers today and highlights the cutting-edge technology (including OpenStack cloud computing) that HP is bringing to the current stage. If you are a CTO, data center administrator, systems architect, or an IT professional looking for an enterprise-grade, hybrid delivery cloud computing solution that’s open,

Public Cloud Flexibility, Private Cloud Security

Public Cloud Flexibility, Private Cloud Security

Public Cloud Flexibility, Private Cloud Security Cloud applications are a priority for every business – the technology is flexible, easy-to-use, and offers compelling economic benefits to the enterprise. The challenge is that cloud applications increase the potential for corporate data to leak, raising compliance and security concerns for IT. A primary security concern facing organizations moving