Case Study: Cellphone Provider Switches To Acumatica, Implements ERP In 90 Days

Case Study: Cellphone Provider Switches To Acumatica, Implements ERP In 90 Days

Case Study: Cellphone Provider Switches to Acumatica, Implements ERP in 90 Days

Open Mobile is a mobile telecommunications provider that serves tens of thousands of customers across Puerto Rico, and which enjoys direct relationships with major cellphone suppliers such as Samsung and Apple. With eighteen stores, several towers, hundreds of employees and a thousand vendors, Open Mobile is a well-respected player in the island nation’s cellphone marketplace.

mobile-snip

Its financial system, though, needed an overhaul. Inherited from its predecessor, it wasn’t fast, intuitive or optimized for our needs, said Open Mobile’s Chief Financial Officer, Federico Grosso. “The interface was obsolete and the product was expensive. The financial reporting was very bothersome. We had to go the system to a data warehouse system, to Microsoft Excel and then to a report.

The Senior Director of Information Systems, Rafael Diaz, agrees. “It was really an old application,” he says, “very inconvenient, not easy to manage. There was a lack of features available in the accounting system. I also wanted to have connectivity with Microsoft Office. That was not in there.

Diaz also expressed frustration over the inability to manage the system internally. “We had no control over the system. I would need to go to the vendor even for the most insignificant issues.”

The Open Mobile team looked around. They investigated Oracle eBusiness Suite and Microsoft Dynamics, as well as Acumatica. Their local partner, Bob Bolte, owner of New Day Technology (NDT), a Puerto Rican IT firm that helps companies define and implement mission critical solutions, reports that Acumatica was chosen because it delivered requisition management with approvals and budget control as well as all required ERP workflows, all for a fraction of what they would have paid for the other products.

Diaz had concerns about control, but an Acumatica technical manager convinced him. “He said we would stay in control. We would be given the option to upgrade, and could choose to upgrade or not. That was a key factor in the decision. Another factor was that we could do the hosting, but if we didn’t like it, we could change.”

The CFO, Federico Grosso, says, “Acumatica was a fully integrated, cost-effective ERP solution. Our business objective was to increase efficiency in key processes:

  • requisition workflow
  • purchasing and Accounts Payable
  • expense report automation
  • financial reporting

Diaz adds, “The system is very solid—it has a lot of tools. It’s robust but also allows you flexibility.”

Open Mobile became an Acumatica 4.0 early adopter, with a SaaS license. They purchased the Financial Management and Distribution suites, plus Fixed Assets. They also plan to obtain the Project Accounting Suite.
Diaz reports, “Implementing the Acumatica system in 90 days was a huge success, one that that also included migration of the data from the legacy system. We got a lot of support from the local provider (NDT) and from the main office. We always felt we had the commitment from Acumatica that the project would be successful.”

I don’t think there has been such a successful implementation here as this one,” says Diaz.

According to Federico Grosso, Acumatica will help Open Mobile in several ways. “It will place us in a position to improve accounting processes and efficiencies… [and] financial reporting and analysis. We can spend less time extracting data and more on analysis. It will increase the integrity of our data. Before, we had to have an analyst working no less than two or three hours full-time on the report.  Now, you can click a button and get it yourself.”

Grosso adds, “The fact that you can access the workflow from any place on any device is great. I recently understood the full benefit of this capability when I was away from the office, in the middle of [a] congressional hearing. Someone sent an email saying, ‘I need an approval, it’s urgent.’ I pulled out my phone, logged on to Acumatica and was able to approve the request. I said, ‘This is amazing.’ This is twenty-first century technology and it really will make a difference.”

For the CFO, having a reliable ERP system is critical: “It’s crucial to have data integrity, and crucial that we have in-house knowledge and support. Acumatica was one of the best projects we did at Open Mobile; on-time, on-budget. We’re very happy here.”

Additional information about Acumatica’s cloud ERP services including demos and pricing are available at Acumatica.com here.

By Steve Prentice

Case Study Sponsored By

About Steve Prentice

Steve Prentice is a project manager, writer, speaker and expert on productivity in the workplace, specifically the juncture where people and technology intersect. He is a senior writer for CloudTweaks.

Find out more
View All Articles

Sorry, comments are closed for this post.

Comic
Investing In The Future With The Introduction of Sage Cloud

Investing In The Future With The Introduction of Sage Cloud

CHICAGO, IL–(Marketwired – Jul 26, 2016) – Sage, a market leader in cloud accounting software, announced today at Sage Summit 2016 its strong commitment to future technologies, with a focus on new and existing partnerships that power business growth. Revealed during CEO Stephen Kelly’s keynote address, which opened the world’s largest gathering of entrepreneurs and…

2016 Tour de France: Racing With Big Data

2016 Tour de France: Racing With Big Data

2016 Tour de France The 2016 Tour de France has just concluded, with Chris Froome (SKY) taking his third overall win. Not the kind of event we often focus on here at CloudTweaks, but Dimension Data has put its analytics technology to use tracking the journeys of each rider across all 21 stages, and their…

Ransomware: A Digital Pandemic – Is There A Cure?

Ransomware: A Digital Pandemic – Is There A Cure?

The Rise Of Ransomware You can imagine the scene: you’ve just completed that business plan and a set of accounts. Finally, it’s done and saved, ready for a final read through and to be sent out to your contact list. And right when you’re ready to click “Send”, the next thing you see on the…

Martech In A Content Crazed World

Martech In A Content Crazed World

Content Crazed World Everywhere you look there are pop-up ads and offers, at times it can feel like overload. What used to be a few online ads on websites has now grown into a wild world of offers that consume your every device. These advancements in marketing technology can not only be overwhelming to the…

Hubgets – Advanced Collaboration, Enriched Communication

Hubgets – Advanced Collaboration, Enriched Communication

Advanced Collaboration Tool Sponsored series provided in collaboration with Hubgets Collaboration tools have advanced leaps and bounds with the advent of cloud technology, and the services available are only getting better. Promising features such as sophisticated group communication, productive management of tasks and meetings, and the ultimate dream, working remotely from some gorgeous island destination, innovative collaboration…

Connecting With Customers In The Cloud

Connecting With Customers In The Cloud

Customers in the Cloud Global enterprises in every industry are increasingly turning to cloud-based innovators like Salesforce, ServiceNow, WorkDay and Aria, to handle critical systems like billing, IT services, HCM and CRM. One need look no further than Salesforce’s and Amazon’s most recent earnings report, to see this indeed is not a passing fad, but…

Do Not Rely On Passwords To Protect Your Online Information

Do Not Rely On Passwords To Protect Your Online Information

Password Challenges  Simple passwords are no longer safe to use online. John Barco, vice president of Global Product Marketing at ForgeRock, explains why it’s time the industry embraced more advanced identity-centric solutions that improve the customer experience while also providing stronger security. Since the beginning of logins, consumers have used a simple username and password to…

Shaking Up The Cloud Technology Marketplace

Shaking Up The Cloud Technology Marketplace

Cloud Technology Marketplace Cloud continues its devastating rearrangement of the technology marketplace. As legacy vendors struggle to compete many deck chairs are getting moved about – some pretty spectacularly. In the meantime, the boat is still sinking. We have seen how SaaS (Software as a Service) is tearing up traditional software firms who must adapt…

Get Ready For Virtual Reality and the Cloud

Get Ready For Virtual Reality and the Cloud

Virtual Reality Cloud We’re lucky to live in an era where virtual reality is no longer relegated to the confines of a sci-fi movie universe. Thanks to technology introduced by products like Oculus Rift, consumers now have access to virtual environments with fully immersive graphic capabilities. As a result, companies have only just begun to…

Virtual Immersion And The Extension/Expansion Of Virtual Reality

Virtual Immersion And The Extension/Expansion Of Virtual Reality

Virtual Immersion And Virtual Reality This is a term I created (Virtual Immersion). Ah…the sweet smell of Virtual Immersion Success! Virtual Immersion© (VI) an extension/expansion of Virtual Reality to include the senses beyond visual and auditory. Years ago there was a television commercial for a bathing product called Calgon. The tagline of the commercial was Calgon…

Infographic: The Evolving Internet of Things

Infographic: The Evolving Internet of Things

Evolving Internet of Things  The Internet of Things, or IoT, a term devised in 1999 by British entrepreneur Kevin Ashton, represents the connection of physical devices, systems and services via the internet, and Gartner and Lucas Blake’s new infographic (below) explores the evolution of the IoT industry, investigating its potential impact across just about every…

How Data Science And Machine Learning Is Enabling Cloud Threat Protection

How Data Science And Machine Learning Is Enabling Cloud Threat Protection

Data Science and Machine Learning Security breaches have been consistently rising in the past few years. Just In 2015, companies detected 38 percent more security breaches than in the previous year, according to PwC’s Global State of Information Security Survey 2016. Those breaches are a major expense — an average of $3.79 million per company,…

The Storytelling Machine: Big Content and Big Data

The Storytelling Machine: Big Content and Big Data

Bridging The Gap Between Big Content and Big Data Advances in cloud computing, along with the big data movement, have transformed the business IT landscape. Leveraging the cloud, companies are now afforded on demand capacity and mobile accessibility to their business-critical systems and information. At the same time, the amount of structured and unstructured data…

The Future of M2M Technology & Opportunities

The Future of M2M Technology & Opportunities

The Future Of The Emerging M2M Here at CloudTweaks, most of our coverage is centered around the growing number of exciting and interconnected emerging markets. Wearable, IoT, M2M, Mobile and Cloud computing to name a few. Over the past couple of weeks we’ve talked about Machine to Machine (M2M) such as the differences between IoT and…

Cloud Computing Is Greener Than You Think

Cloud Computing Is Greener Than You Think

Cloud Computing Is Greener Than You Think Last week we touched upon how a project in Finland had blended two of the world’s most important industries, cloud computing and green technology, to produce a data centre that used nearby sea water to both cool their servers and heat local homes.  Despite such positive environmental projects, there…

Cloud Infographic: The Future of File Storage

Cloud Infographic: The Future of File Storage

 The Future of File Storage A multi-billion dollar market Data storage has been readily increasing for decades. In 1989, an 8MB Macintosh Portable was top of the range; in 2006, the Dell Inspiron 6400 became available, boasting 160GB; and now, we have the ‘Next Generation’ MacBook Pro with 256GB of storage built in. But, of course,…