Author Archives: CloudTweaks

The Emergence Of Cloud Brokers

Multi-cloud Customer Care And The Emergence Of Cloud Brokers Introduction Cloud‐based customer care is part of the current hype, but why should you care? The answer is simple: the movement to cloud solutions is both substantial and logical. According to researchers like Gartner, Frost & Sullivan, and Forrester, contact center infrastructure — a key customer care component that

Top Myths About Cloud Computing

Top Myths About Cloud Computing Cloud computing has been a hot topic during the last few years for technology specialists all over the world. Cloud computing has been adopted by many enterprises, but still challenges continue to rise. With all the articles and documentation on this subject, there are many myths that have developed over