Journey Science In Telecom: Take Customer Experience To The Next Level

Journey Science In Telecom: Take Customer Experience To The Next Level

Journey Science In Telecom Journey Science, being derived from connected data from different customer activities, has become pivotal for the telecommunications industry, providing the means to drastically improve the customer experience and retention. It has the ability to link together scattered pieces of data, and enhance a telco business’s objectives. Siloed approaches are becoming obsolete – take call centers as an example – there is only so much that you can do with data from…

ServiceNow Acquires Machine-Learning Company, DxContinuum

ServiceNow Acquires Machine-Learning Company, DxContinuum

SANTA CLARA, Calif. – Jan. 18, 2017 – ServiceNow (NYSE: NOW), the enterprise cloud company, today announced it has agreed to acquire DxContinuum in an all‑cash transaction expected to close this month. The pioneer in intelligent automation, ServiceNow can further increase productivity for its customers by applying machine‑learning capabilities and data models developed by DxContinuum. As more Internet of Things devices make service requests, it is increasingly important that those requests be categorized, routed and responded…

Cisco Introduces New Data and Analytics Training Portfolio

Cisco Introduces New Data and Analytics Training Portfolio

Cisco Enriches Training and Certification Portfolio in Support of Latest Skills and Technologies Needed for Digital Business Transformation SAN JOSE, CA–(Marketwired – Jan 17, 2017) – To support the skills needed for world-class digital business transformation, Cisco (NASDAQ: CSCO) today announced a new data and analytics training portfolio and significant updates to its data center certification track. The new data and analytics offerings focus on integrated data management and virtualization, teaching in-demand skills needed to connect…

BCG Survey Names 50 Most Innovative Companies

BCG Survey Names 50 Most Innovative Companies

50 Most Innovative Companies Report Spotlights a Growing Imperative for Companies to Balance Internal and External Innovation and Get Beyond a “Not Invented Here” Mindset BOSTON, MA–(Marketwired – Jan 12, 2017) – Apple, Google, Tesla, and Microsoft retain the top four spots in The Boston Consulting Group’s annual survey of the most innovative companies. Amazon moves up four spots to round out the top five. Netflix and Facebook join the top 10 for the first…

How Industrial Robots Will Brighten Our Future

How Industrial Robots Will Brighten Our Future

Industrial Robots The so-called “Robolution” is happening as we speak and has never been more obvious than it is today. Picture this: Would your parents – or even yourself – have thought, let’s say, 10 years ago that robotics would become such an inalienable component of our professional lives? Hard to believe, unless your parents were science fiction writers… The tremendous increase in interest for robots is mostly noticeable in such countries as the United…

Clutch Survey Explores Which Cloud Providers Companies Prefer

Clutch Survey Explores Which Cloud Providers Companies Prefer

Clutch Cloud Provider Survey Clutch, who is a leading IT ratings and review firm in the B2B space, recently held a survey to find out which of the various large cloud providers that companies prefer. The survey found that larger enterprises prefer to use Microsoft Azure, while SMBs (small-to-medium businesses), strongly preferred the Google Cloud Platform. The purpose of this survey and study was to learn more about these cloud providers and the companies who…

The Reasons Why Data Is The New Oil

The Reasons Why Data Is The New Oil

Data Revolution The industrial revolution was driven by fossil fuels, coal gas and above all oil, were becoming highly sought after. Wars were fought, regimes toppled, and thousands of people died, all in the pursuit of a little taste of black gold. Countries like Dubai would barely make an impact on the world, were it not for their vast oil reserves, and throughout the 20th and 21st centuries, oil companies have become most profitable companies…

Analyzing the Ethical Use of Big Data

Analyzing the Ethical Use of Big Data

Ethical Use of Big Data Big Data, a market predicted to grow exponentially in the next few years, is playing an important, albeit it behind-the-scenes role, in many of our most exciting and revolutionary technologies. Artificial intelligence and machine learning rely on big data analytics, while the Internet of Things both provides and utilizes troves of Big Data, and organizations of every kind are recognizing the value of Big Data and finding new ways to…

Candidate Tracking and New Hire Onboarding – Future Automation

Candidate Tracking and New Hire Onboarding – Future Automation

Candidate Tracking Systems Annually, $400 Billion are being spent on recruiting services and systems and even then, businesses are struggling to find the right talent, interested candidates are not finding their dream jobs, and star talent are still stuck in a job which they are not interested in doing. One of the main reasons behind these frustrations amongst the hiring managers, recruiters, and candidates is the use of outdated systems like emails and spreadsheets for…

What’s Next In Cloud And Data Security For 2017?

What’s Next In Cloud And Data Security For 2017?

Cloud and Data Security It has been a tumultuous year in data privacy to say the least – we’ve had a huge increase in data breaches, including some of the largest in history; an uncertain future when it comes to cybersecurity policies; new European regulations that have major implications for U.S. companies; and yet, business carries on. Despite all the challenges and risks, businesses will continue to move forward on digital transformation, cloud adoption and…