Category Archives: Cloud Computing

Cloud Native Trends Picking Up – Legacy Security Losing Ground

Cloud Native Trends Picking Up – Legacy Security Losing Ground

Cloud Native Trends

Once upon a time, only a select few companies like Google and Salesforce possessed the knowledge and expertise to operate efficient cloud infrastructure and applications. Organizations patronizing those companies benefitted with apps that offered new benefits in flexibility, scalability and cost effectiveness.

These days, the sharp division between cloud and on-premises infrastructure is quickly becoming a thing of the past. In fact, the cloud has become so ingrained in the fabric of the enterprise computing experience that we often don’t even use the term “cloud” as a descriptive qualifier, but rather take it for granted as an inherent and vital component of all IT environments.


In the enterprise, where once traditional on-premises software like Oracle and SAP dominated the IT environment, organizations are now increasingly turning to cloud and cloud native capabilities – that is, applications built from microservices running in containers, or installed in cloud-based virtual machines (VMs)–to achieve greater efficiency and better economic value of IT services.

Why the surge of interest in cloud native technologies? Organizations that are making new and ambitious forays into the world of cloud native are allowed to press the proverbial “reset button.” For them, it’s an opportunity to do things differently, from customer-facing applications all the way down to the infrastructure layer.

And the advantages are tremendous. The ability to develop and manage applications in a true modular fashion – to troubleshoot and update components up and down the stack without impacting other parts of the application – delivers better efficiency and strong economic benefits which are some of the reasons why more and more organizations are rolling up their sleeves and diving headfirst into this new arena.

One of the driving forces behind this technological and economic transformation is the proliferation of container technologies like Docker*, which helps to enable automated deployment of cloud native applications. All you have to do is look at the numbers to wrap your head around Docker’s exponential growth rates. In February 2016, 2 billion Docker images had been pulled from Docker hub.


That number has recently surpassed 5 billion in August 2016, according to Docker published statistics. If this kind of growth trajectory remains consistent, it’s very likely that by 2020 nearly 100 percent of net new enterprise applications will be cloud native and a significant portion of legacy applications will be migrated to cloud native infrastructure.

The ripple effects around this massive shift are extensive. One of the ramifications is that traditional IT tooling suites are going to be losing quite a bit of “real estate.” For example, traditional storage mechanisms will likely give away to software-defined storage. Traditional networking with physical routers connected to physical endpoints will be replaced with virtual overlay networks whose topologies can change on the dot. And security mechanisms that work on traditional host or VM boundaries will need to adopt new semantic lens to address containers or container-equivalent.

Is this shift occurring already? The short answer is yes. Many user organizations are either already in the middle of the transformation or are actively preparing for this impending reality. Adobe, the Silicon Valley based digital media company, is moving its hugely-popular Creative Cloud services to cloud native infrastructure. Online payroll service provider ADP made an early and critical bet on Docker technology and is transforming many of its applications and services to a cloud native implementation. GE digital’s Predix system will be largely built on container infrastructure. Even GSA, the largest service provider to the U.S. government, invested heavily in Docker and microservice-related technologies to modernize service delivery to government agencies.

But what may be an even bigger harbinger of changes to come is that many startups aren’t investing in legacy products, but instead are leap-frogging over traditional solutions right into container technologies and cloud native apps. And the startup companies of today will be the new industry visionaries and leaders of tomorrow. While the apex of this technological shift might still be some time in the future, organizations that are laying the foundation for this transformation today will not only have a competitive edge tomorrow, but will also help pioneer an entirely new era of digital transformation.

By Chenxi Wang,

chenxi-wangDr. Chenxi Wang, current chief strategy officer at Twistlock, is a security industry veteran and a respected thought leader. She held a variety of strategy leadership positions from Intel and Ciphercloud, following a stint as a highly respected industry analyst at Forrester Research. Chenxi held a faculty position at Carnegie Mellon University earlier on in her career. She has a Ph.D. in Computer Science from University of Virginia.

Introducing and Implementing Voice Biometrics in Call Centers

Introducing and Implementing Voice Biometrics in Call Centers

Voice Biometrics in Call Centers

It wouldn’t be wrong to say that voice biometrics is the way of the future, when it comes to verifying the identity of customers contacting call centers. Market research firm Forrester, for one, predicts it will be the go-to authentication solution for financial institutions by 2020.

But it is just as accurate to say that voice biometrics is rapidly being recognized as today’s best practice as well. Already, major businesses in such sectors as banking and finance, healthcare, telecom, and other security-sensitive fields are recognizing that voice authentication offers a wide array of compelling benefits.

For one thing, it vastly improves the customer experience, by doing away with the unwelcome interrogations that call centers traditionally needed to go through to identify each caller. Since voice authentication relies on the caller’s normal conversation itself, and verifies a caller’s identity in real time without requiring any effort on the caller’s part, the process is frustration-free, unlike a barrage of questions. In fact, most consumers say they prefer voice authentication to jumping through the current hoops. Secondly, because voice authentication takes into account more than 100 variables of speech in a sophisticated mathematical expression, it offers a high degree of accuracy and security that rivals or exceeds the certainty of the fingerprint.


(Infographic Source: NJIT)

And, in no small matter for businesses, it offers benefits that go directly to the bottom line. By eliminating time spent on verifying identity every time the phone rings, it frees up employees for the revenue-generating activities at the heart of their jobs.

That said, it is still the case that making the transition from the old way to the new and improved way doesn’t come without challenges. Fortunately, with the right guidance for efficient implementation, these adoption challenges become negligible.

Facing the hurdles, and clearing them

  • As much as deploying a voice authentication solution is a technical challenge, it is also a legal one in many jurisdictions. It can’t happen without the consent of the customers, so investigating the requirements and potential issues is an essential starting point.
  • Once legal questions are resolved, the next step is optimizing the process of actually asking for consent. The key to mounting a successful recruitment campaign includes not only making an effective pitch by way of carefully selected channels (mass media, email etc.), but also providing consumers with the information they need about voice biometrics to make an informed decision about whether they want to opt in.
  • Enrolling those who give consent demands yet another optimized process to collect and maintain all the necessary records, but it also calls for attention to a crucial factor. If done less than optimally, enrollment can be a lengthy, complex, and expensive proposition to gather the voiceprints of customers. The alternative, as pointed out by the experts at NICE, a leading provider of voice biometrics solutions, is to enroll customers “passively“. As opposed to using an “active” approach, in which customers might be asked to repeat a phrase a number of times to create a voiceprint, a process that undermines the customer experience gains voice biometrics offers. The passive approach employs a solution that integrates with existing call recording capabilities to leverage historical calls. Once they gave their consent, customers can then be enrolled without having to do anything at all.
  • The need for integration doesn’t end with enrollment. It is not uncommon for call centers to need to integrate voice biometrics technology with a number of other systems such as security and CRM software. That can be a lengthy and costly process when an ad-hoc integration is attempted, but selecting a biometrics product that offers ready-made end-to-end support or that features embedded APIs can alleviate the problems.

The advantages outweigh the challenges

Everybody wins with voice biometrics. It puts the customer first, because it eliminates extra steps and frustration. Businesses and customers alike benefit from the added security it provides, and from the shorter call times, which pay off in convenience for the customer and increased ROI for the company – especially when the company has selected a biometrics solution that adapts to all necessary integrations.

By Naomi Webb

Why Cloud Computing and Education Fit Hand in Glove

Why Cloud Computing and Education Fit Hand in Glove

Cloud Computing and Education

In a recent Research and Markets report, Global Cloud Computing Market in Higher Education 2016-2020, it’s forecast we’ll see a growth of 24.57% CAGR in the global cloud computing market in higher education between 2016 and 2020. This is unsurprising as though there has been some resistance to cloud transitions in educational settings it’s typically considered a smart move and the data to back it up is starting to roll in.

The Importance of Cloud for Institutions


In the most basic sense, transitioning to the cloud means moving applications, servers, and data from private facilities to internet-based facilities, thereby making sharing of information and accessibility easier and further reaching. However, the cloud is not merely a change of infrastructure. Instead, we’re provided with greater flexibility and broader admission to technical services as the cloud changes the way we purchase these tools and breaks technological applications into smaller chunks for tailored solutions. Thanks to cloud implementations, organizations of any size have access to innovation and the speed at which organizations do business is raised. These same services are just as meaningful to educational institutions and just as bring-your-own-device (BYOD) policies are encouraging progress in businesses they have the ability to augment educational services.

Moreover, cloud solutions aren’t providing a boxed set of benefits but instead encourage dynamic and imaginative revisions of current tools and practices. Institutions which have adopted cloud services but also encouraged creative use of these resources are proving better competitors and more robust organizations. Educational institutions are no different; in fact, what better place to promote creativity and innovation with the goals of progression and advancement?

User-Centric Computing

Today we’re moving away from IT-centric computing thanks to the proliferation of mobile and personal computing devices which have just about everybody connected and with at least some level of IT skill. Operations tend to focus more on user-centric computing which encourages service-driven models, automated processes, and flexible, user-friendly platforms. Most students today can’t imagine a world without the internet and insisting on outdated modes of education simply because they’re what’s worked for centuries is no longer smart. And so, with computing already aimed towards the user, educational institutions are accepting the value of the cloud and implementing technologies that change, and better, the ways we educate.

Distinctive Needs of Education

data education passwords

Just as every individual institution will have its own set of needs from the technologies which service it, educational organization too require tailored computing solutions. The cost-effectiveness of cloud is an obvious factor in the ever underfunded education sector, but less discernable perhaps is the promise of constant upgrades and maintenance which ensure students are exposed to the latest tools at implementation, and three years later, and five years after that. Cloud services allow educational institutions to respond quickly to changes and access new opportunities without high costs, endless consultations, and disrupting implementations.

Cloud Conversion Advances Student Data Security

Along with the tools the cloud can provide educational institutions with, cloud conversion can, in fact, advance student data security. Though the fears around security and privacy of data in the cloud are well known, when correctly implemented cloud services often offer better governance tools than the average in-house setup may facilitate. Professional products such as Google Apps for Education, Adobe Creative Cloud, and Microsoft Office 365 Education offer collaborative benefits, offline access, real world education, and excellent data security protocols. Of course, before signing on with any vendor schools need to ensure strict data protection policies are in place with contracts that protect both students and the institution.

Deciding whether or not to embrace the cloud isn’t really up for discussion anymore; it’s already happening. Most of us rely on the cloud in our day to day lives and there’s no reason education shouldn’t do the same. Though managing the transition requires skill on both the vendor and organization’s side, the benefits outweigh initial costs and time requirements.

By Jennifer Klostermann

3 Keys To Keeping Your Online Data Accessible

3 Keys To Keeping Your Online Data Accessible

Online Data

Data storage is often a real headache for businesses. Additionally, the shift to the cloud in response to storage challenges has caused security teams to struggle to reorient, leaving 49 percent of organizations doubting their experts’ ability to adapt.

Even so, decision makers should not put off moving from old legacy systems to a more flexible and accessible solution — whether public or private. By putting the right system in place, businesses can free up IT staff for more strategic projects, ensure content is available and retrievable whenever and wherever it’s needed, and analyze data effectively for actionable insights.

Keeping Data Accessible

There are several obstacles that must be overcome when keeping data accessible:

1. Storage silos have been a problem since the first digital storage devices hit the market. Directory and folder hierarchical structures were fairly useful when dealing with a limited number of files, all accessed by users or a handful of applications that knew where to find the files.

But in today’s connected world, where remote collaboration and access by many devices and applications is the norm, these hierarchical structures are hindering new workflows and locking files in place (hence the term “silo”).

2. Search issues present a number of operational and financial challenges to businesses. Searching for data from multiple systems spread across several geographic locations is a laborious task, and the need to use both past and present data makes it even trickier.

The data that is searched is often indexed in a database located in a specific application. This valuable “data about the data,” also known as metadata, needs to be stored in a way that enables portability. The Internet of Things has opened businesses to a world of new data possibilities, but going back to a specific application to search for your file or continuously migrating entire data sets to different analysis applications wastes valuable time and introduces the possibility of errors.

3. Scalability dilemmas in storage capacity, both in file count and the amount of data, as well as expansion to different geographies, prevents businesses from keeping pace with the needs of modern data accessibility requirements.

Most organizations keep data forever because they don’t know what will have value. There are also many use cases in which government regulations require longer retention times and tighter security, creating a compounding effect on storage needs. This growth, combined with the need to keep the data accessible, poses a serious problem for traditional network attached storage solutions, file systems, and their complex hierarchical structures.

Making Your Storage Efficient


While certainly challenging, these problems are far from insurmountable.  Here are 3 easy-to-implement solutions to help keep storage simple and efficient:

1. Consolidate your data in one storage platform.

The dawn of the cloud was a major breakthrough for data storage, and the first step toward a simplified storage process is to embrace that technology. Sharing resources in a virtual environment is at the heart of the transformation we’re seeing to a more service-based approach in IT.

You can now stand up a storage service within your own data center (a private solution) or use any one of the services on the market (a public solution). If you need to keep your data secure or plan to keep the data for more than three years, private is most likely your best option. However, if you have limited data center space or only need to store data for a few months or years, public is probably the way to go.

2. Leverage metadata.

Data is growing at an astonishing rate, and experts predict the digital universe will reach 44 trillion gigabytes by 2020. But what use is that data if it can’t be found or identified? Metadata is an essential tool for simplifying data storage because it allows managers to quickly and automatically identify characteristics about data in a way that can continuously evolve, providing new views of ever-changing data sets.

The key is making metadata portable and accessible by any application or device in a way that’s easy to protect. For this reason, metadata searching and management must be native features of your storage systems — not just afterthoughts.

3. Adopt object storage.

Object storage is a core feature of many major cloud storage services on the market and is the most efficient and cost-effective way to reliably store and provide access to petabytes of data and trillions of files. Object storage is highly automated, resilient, and easily available, resulting in a vastly improved capacity-to-management resource ratio. It’s common to find one system administrator managing more than 10 PBs of storage (compared to 1PB for a NAS solution).

Object storage uses a method of storing and retrieving data that uses a key or name, supplementing that with metadata. Think of it like a valet service for your data: When you store something, you get a key or associate a tag (metadata) with it. All you need to do is present the key or search for the specific tag or combination of tags, and the storage system will retrieve the data that matches your request.


This approach not only makes data easier to find, but it also enables continuous, self-healing protection and virtually unlimited scalability. Certain vendors are also making significant advancements in integrating search and providing interfaces that plug right into existing workflows in a way that’s transparent to current users and applications.

The most effective and simple storage solutions incorporate data consolidation and the use of metadata with object storage. This provides greater data access, better protection from data corruption, and the streamlined performance necessary to keep any amount of data online, accessible, and providing value for growing businesses and organizations.

Whether you want to attribute the quote “With great power comes great responsibility” to Voltaire or Spider-Man, in the world of business, we need to preface that by saying “With great knowledge comes great power.” Once you simplify your storage, it gives you the knowledge to not only help run your business, but to also gain actionable insight and the power to make discoveries that can help you solve problems and propel your business forward.

By Jonathan Ring

jonathan-ringJonathan Ring is co-founder and CEO of Caringo, a leading scale-out storage provider. Prior to Caringo, Jonathan was an active angel investor advising a broad range of companies, and he was a vice president of engineering at Siebel Systems, where he was a member of the executive team that grew Siebel from $4 million to $2 billion in sales. Jonathan’s passion and experience are shaping the future of Caringo.

Cloud and the Convenience Solution

Cloud and the Convenience Solution

Cloud Mobility

Buying a new phone is always an exciting endeavour. Whether you had just broken your phone (ouch) or re-upping after a contract expired, it’s something most people look forward to. As a mobile carrier, while your line-up of fancy new phones and best-bang-for-buck service plans will entice your customers, one feature that doesn’t often make headlines is convenience.

It may be low-key, but over the years, mobile carriers have made an effort to make switching carriers, renewing plans, or signing a contract easier and easier.

Yet, one issue of convenience not being tackled by mobile carriers is backing up and moving existing personal effects onto a new one.

For example, we’ve seen offers like Verizon’s which helps customers keep their existing phone numbers or T-Mobile’s providing discounts for bringing in your pre-owned devices. All of this is done in the name of bringing in and retaining customers.


But all of these existing promotions deal with hardware and assets. From our vantage point, we feel that consumer-side convenience is an up-and-coming market. And if you’ve ever bought a new phone and sat there moving, downloading, and checking everything into your new phone, I’m ready to bet that you’ve come across one or two things later that you inexplicably missed. While the software to help transition personal data on mobile phones exists, the process is still left outside of mobile carrier control.

The smooth and consolidated transfer of personal effects should be something mobile carriers add as more and more users buy their 2nd or 3rd smartphones – and we feel that white label personal clouds are just the way to access the market.

The Status of Cloud Integration by Carriers

According to research done by Ericsson in 2012, mobile carriers have dedicated significant amounts of time and money towards integrating cloud into their existing bundle of services. The report cites Verizon having spent “well over US$2 billion” trying to capture a large share of the global cloud community; while Australia’s largest telecom, Telstra, predicts that cloud would make up roughly 20-30% of its total revenue by 2018.

However, even with all that money spent, cloud computing has yet to headline mobile plans as a pillar of a winning 4G offering for customers.

This possibility of transferring files, is an opportunity left unexplored by most mobile carriers.

Convenience and Transition

In an open questionnaire by Android Police in 2015, over 63% of respondents claimed that they had owned between 1-4 smartphones (The survey looked at Android device ownership exclusively), with 3 being the most frequent response at 21%. Given the average smartphone plan length at 2-3 years, this indicates that most users have only gone through the hassles of transferring data once:

  • The first commercially available Android device, HTC’s Dream in 2008, had only 256 MB of memory and would’ve been an easy move for personal data
  • According to that 2-3 plan cycle, the next available smartphones, such as the Galaxy SII, was the first time where users had significant internal storage to move personal effects like photos, videos, docs, etc…
  • With their next phone (roughly 2013 and onwards on 2-3 year plan cycles) is the first time where users may have had difficulty transferring data given the sheer amounts (8 GB and up)

Granted, Android and iOS allows users to sync contacts, notes, and calendars through its own infrastructure, while apps downloaded can be backed up through the app stores of both platforms.

However, everything from photos, videos, documents, messages have to be transferred by the individual through third-party apps or through their PCs rather than through the operating system.

For consumers in emerging markets, this solution becomes even more pivotal given that many of their users have skipped the ‘256 MB era’ altogether. This means these smartphone owners will face the issue on their second phone.

This is the chance white label cloud solutions can aim at.

Backup and Access As Needed – All Under Your Brand

Given the costs associated with integrating a cloud onto existing services (i.e. Verizon’s US$2 billion cloud budget), we wanted to offer mobile carriers a scalable and affordable cloud option. For us, that included making sure that mobile service subscribers wouldn’t be handcuffed to packages (like Dropbox’s Pro option) should they decide to exceed their allotted 2 GB.


(Comic Above Is Free For The Commercial/Personal Reuse Courtesy Of CloudTweaks)

With white label, brands have the opportunity to brand and advertise their newfound cloud feature. Enabling them another leg up on the competition when they can quote features such as ‘transfer all of your personal effects from one phone to another’ without issue.

In conclusion, yes, we feel that white label cloud solutions should take sight at this market deemed convenience. As more and more users go through smartphones with sizeable memory, we’re banking on this issue becoming more and more prominent.

The question is: Will your mobile carrier be ready with a solution?

By Max Azarov
Jobs of The Future with AI and VR

Jobs of The Future with AI and VR

Future Jobs

Some people have been worried that with the growth of technologies like artificial intelligence (AI) and virtual reality (VR) jobs will become more scarce. We have learned from history though that every time a new technology hits the market, any job losses from it usually are replaced by new jobs related to that technology. This infographic from Futurism gives us a good glimpse at what such a future with the boom of artificial intelligence and virtual reality may look like.

Neuro-implant technicians as well as other neuro-scientists of all kinds will be needed to deal with the neuro-implant boom which is set to happen in the next few years.

Smart home technicians will also be needed to install smart home technology. Smart home engineers will be needed to problem solve current smart home technology models and innovate new systems of smart home technology.


Budding program designers can look forward to programming virtual reality. A VR experience specialist will be able to refine the VR experience for all aspects of work, play, home, entertainment, shopping, family, etc.

More and more professors will become freelance professionals since teaching will move into the on demand realm. Starting your own university won’t seem like such a foreign concept anymore; many professors will carry their own custom teaching style, course materials, and marketing plan.

We might see the return of local farming as the public becomes more aware of the growing environment damage of industrial farming.

Some people will become a professional data collector – collecting a terabyte of information or more every day while they go about their normal routine – and they will be compensated handsomely for it.

This information rich infographic has a lot more to say about what the possible jobs of the future are and how they are going to come into existence – so check it out if you want to see more about what careers of the future could be like!

By Jonquil McDaniel

Social And Organizational Issues Related To Big Data

Social And Organizational Issues Related To Big Data

Working With Big Data

Every day, the world is creating new data through online purchases, click-throughs, social media interactions, and the many, many other activities performed which, whether we’re aware of it or not, collect and store information about individual behaviors, preferences, and the likes. In its latest prediction, IDC estimated that by 2025 total worldwide digital data would reach 180 zettabytes, a nearly incomprehensible quantity alone, but even more staggering when considering that in 2011 the world created ‘just’ 1.8 zettabytes of information. This big data is used by businesses to personalize customer experiences and amplify engagement, it helps companies make smarter decisions, and with the right tools and analytics in place can improve conversion rates and raise revenue. However, the power of big data is perhaps more talked about than actually implemented and several obstacles prevent organizations from being more data-driven.

Challenges for Big Data Utilization in the Organization

According to SAS, pairing big data with visual analytics can help significantly with the presentation of data, but there are still a number of hurdles to address. The sheer quantity of data produced may seem challenge enough, creating a minefield of data management and data sharing difficulties, but several more subtle components set up their own complications. Data quality is one such component more often considered today as analysts recognize the necessity for both accurate and timely data for the generation of the most valuable insights, and enterprise data management strategies are being implemented more regularly to help address data quality needs.


Another key consideration is the sharing of data, be it within the business across departments or units, or amongst different people. Organizations face a range of dilemmas regarding data sharing such as adequate security of the data, necessary authentication requirements to ensure only those individuals granted access are able to retrieve information, and protection of privacy related to the extremely personal and sensitive nature of some data. Aside from data security and protection, data sharing introduces a subset of challenges regarding whether or not, and how much, data should be shared between businesses. Though competitive stances would suggest the less shared with rivals the better, there is some advantage to be gained from a more open culture of data sharing.

Big data analytics, while a key solution for better data utilization, also produces its own set of challenges, and currently many marketers feel they lack an intuitive way to make sense of all of the available data and generate actionable insights from it. It’s possible that such concerns can be handled not only with the creation of a resilient data culture within organizations, but an analytics culture that promotes quality data collection, information monetization, and broadens the overall understanding of the insights available through data analysis.

Big Data & the Social Sphere


Aside from the data being collected and analyzed in organizations, big data holds a weighty position in the social sphere too. As the internet creates the channels for personal communication between strangers, it’s necessary to contemplate the trust many of us put in the advice and reviews of product and service provided by other users. Networks such as Amazon, eBay, and Airbnb rely on user interaction and information for repeat business, and these networks have developed sophisticated trust and safety mechanisms that may emulate the intentions of government regulations is many ways, but instead of implementing up-front granting of permission achieve their objectives through the concentrated use of peer review and data. Utilizing social data efficiently opens up an entirely new field for marketers with a different set of challenges and opportunities.

The role of big data and it’s analysis will only grow in the coming years and with it many avenues for business improvement through marketing, customer engagement, decision making, and product development. The right solutions help organizations make the most of their big data and provide the upper hand in today’s highly competitive markets.

Article sponsored by SAS Software and Big Data Forum

By Jennifer Klostermann

Benefits of Licensing Software as a Service In The Cloud

Benefits of Licensing Software as a Service In The Cloud

Software as a Service In The Cloud

When Microsoft moved to a monthly cloud-based subscription package for its Windows 10 operating system (Secure Productive Enterprise E3, and Secure Productive Enterprise E5), it represented the most significant recent example of software evolving into an as-a-service model (SaaS). Other vendors have also continued to migrate their software and application offerings to SaaS environments.

A handful of key reasons have driven companies such as Microsoft in this direction, all of which greatly benefit businesses of all sizes. First, IT departments are shrinking, and moving software to a subscription model based in the cloud enables for easier licensing management from service providers who serve as external IT departments for businesses.

business SaaS

Second, a cloud-based subscription model enables for businesses to license software on a per-consumption basis. Projects come and go, and the scale of these projects can vary. SaaS models enable organizations to scale their software needs based on timely consumption requirements.

A Cloud-Based Business Philosophy

The decision to move Windows 10 to SaaS was born out of the success Microsoft has had with Office 365, which has been a cloud-based offering for a few years now and enjoyed by businesses both large and small.

The timing also coincides with the change in business philosophy driven largely by the cloud itself. Businesses of every size are shifting many of their operations to the cloud, and everything from content management, social media management, and customer relationship management activities are also now residing in the cloud in a SaaS environment.

This shift also impacts a larger technology picture that goes beyond business use. As more software-based resources move to the cloud, this will further impact the broader spectrum how people, technology and “things” become inter-connected, known as the Internet of Things (IoT). SaaS models are at the center of this evolution.

The Need for External IT Departments To Manage Software

Clearly put, the days of the shrink-wrapped box of software are gone, and now everything lives and is licensed in the cloud, managed by an external IT department service provider.

According to research firm, Gartner, the shift to the cloud will soon be mandatory. According to the firm’s recent press release:

By 2020, a corporate ‘no-cloud’ policy will be as rare as a ‘no-internet’ policy is today, according to Gartner, Inc. Cloud-first, and even cloud-only, is replacing the defensive no-cloud stance that dominated many large providers in recent years. Today, most provider technology innovation is cloud-centric, with the stated intent of retrofitting the technology to on-premises.

The firm goes on to predict how organizations will embrace cloud offerings:

By 2019, more than 30 percent of the 100 largest vendors’ new software investments will have shifted from cloud-first to cloud-only.”

SaaS models tied in with licensing also enable for a more seamless user experience across multiple devices now used in business. From the laptop to the tablet and the mobile device, a cloud-centric subscription-based access to software enables a seamless experience for the user, no matter which device they’re on, with virtual access wherever they are. This is also beneficial for workflow that involves remote employees from different regions all desiring access to the same files and data.


Adding Services to the Software Experience

Lastly, the word “services” is key in the SaaS relationship. Service providers acting as external IT departments can help manage the software and application experience, which includes security offerings and managing license deployments for scale. And as software vendors such as Microsoft continue to enhance their software offerings, service providers will be the experts that help manage these upgrades and new features for their organizational clients.

By Kim Kuhlmann

kim_kuhlmannKim Kuhlmann is a Senior Customer Advisor for HPE SLMS Hosting. Through its range of full-service hosted software licensing capabilities and its detailed knowledge of the latest licensing programs from Microsoft and elsewhere, HPE SLMS Hosting offers the expertise service providers need to capitalize on new opportunities and grow their businesses at the pace of the cloud services market overall.

Follow HPE SLMS Hosting on Twitter, Google+ and LinkedIn for additional insight and conversation, and visit the HPE SPaRC resource community at

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Cloud Native Trends Picking Up – Legacy Security Losing Ground

Cloud Native Trends Picking Up – Legacy Security Losing Ground

Cloud Native Trends Once upon a time, only a select few companies like Google and Salesforce possessed the knowledge and expertise to operate efficient cloud infrastructure and applications. Organizations patronizing those companies benefitted with apps that offered new benefits in flexibility, scalability and cost effectiveness. These days, the sharp division between cloud and on-premises infrastructure…

Maintaining Network Performance And Security In Hybrid Cloud Environments

Maintaining Network Performance And Security In Hybrid Cloud Environments

Hybrid Cloud Environments After several years of steady cloud adoption in the enterprise, an interesting trend has emerged: More companies are retaining their existing, on-premise IT infrastructures while also embracing the latest cloud technologies. In fact, IDC predicts markets for such hybrid cloud environments will grow from the over $25 billion global market we saw…

Virtual Immersion And The Extension/Expansion Of Virtual Reality

Virtual Immersion And The Extension/Expansion Of Virtual Reality

Virtual Immersion And Virtual Reality This is a term I created (Virtual Immersion). Ah…the sweet smell of Virtual Immersion Success! Virtual Immersion© (VI) an extension/expansion of Virtual Reality to include the senses beyond visual and auditory. Years ago there was a television commercial for a bathing product called Calgon. The tagline of the commercial was Calgon…

Three Tips To Simplify Governance, Risk and Compliance

Three Tips To Simplify Governance, Risk and Compliance

Governance, Risk and Compliance Businesses are under pressure to deliver against a backdrop of evolving regulations and security threats. In the face of such challenges they strive to perform better, be leaner, cut costs and be more efficient. Effective governance, risk and compliance (GRC) can help preserve the business’ corporate integrity and protect the brand,…

Connecting With Customers In The Cloud

Connecting With Customers In The Cloud

Customers in the Cloud Global enterprises in every industry are increasingly turning to cloud-based innovators like Salesforce, ServiceNow, WorkDay and Aria, to handle critical systems like billing, IT services, HCM and CRM. One need look no further than Salesforce’s and Amazon’s most recent earnings report, to see this indeed is not a passing fad, but…

Achieving Network Security In The IoT

Achieving Network Security In The IoT

Security In The IoT The network security market is experiencing a pressing and transformative change, especially around access control and orchestration. Although it has been mature for decades, the network security market had to transform rapidly with the advent of the BYOD trend and emergence of the cloud, which swept enterprises a few years ago.…

The Security Gap: What Is Your Core Strength?

The Security Gap: What Is Your Core Strength?

The Security Gap You’re out of your mind if you think blocking access to file sharing services is filling a security gap. You’re out of your mind if you think making people jump through hoops like Citrix and VPNs to get at content is secure. You’re out of your mind if you think putting your…


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