3 Reasons SaaS Providers Must Have An App Store

3 Reasons SaaS Providers Must Have An App Store

SaaS Providers and APIs In the software-as-a-service (SaaS) industry, building an app store has moved from “nice to have” to a requirement. Most SaaS providers who go this route use application programming interfaces (API) to integrate with third-party apps. It has become the dominant way to exert some enterprise control over the apps employees get from sources outside the enterprise. A Forrester Research report found that enterprise-specific apps were among the top five app categories…

The Myths Vs Facts of Governance, Risk and Compliance

The Myths Vs Facts of Governance, Risk and Compliance

Governance, Risk, Compliance As disruptive technology changes the way businesses operate and communicate internally and externally, companies are facing increasing complexity of governance, compliance and risks. The need for a high degree of agility and transparency in the GRC program is imperative today. But organizations usually respond in a piecemeal way to these new pressures as these compete with the management’s time and available resources. The consummation of IT is also creating a bigger challenge…

Insights From AWS Reinvent: Three Steps To Ensure Cloud Propels Your Digital Business

Insights From AWS Reinvent: Three Steps To Ensure Cloud Propels Your Digital Business

Cloud Digital Business Success It was an exhilarating experience at AWS invent, from learning about all the innovations by Amazon Web Services (AWS) through various sessions and discussing cloud monitoring and management challenges with hundreds of attendees at our booth. There has been a lot of coverage about “what” the AWS team had announced and the respective benefits. But what are the key broader action items that you can take from the show? Here are…

How Big Data Is Helping In Customer Service Environment

How Big Data Is Helping In Customer Service Environment

Customer Service Environment Do you remember the last time you spoke to an agent over the phone seeking some help? Did you get the solution immediately or did it take some time to reach a convincing answer or solution? The answers to these questions decide how intelligently your customer support system has been designed to face such challenges of the customer service and how effectively the customer data is being used with total focus on…

Expect Open Source Security to Become a Major Focus in 2017

Expect Open Source Security to Become a Major Focus in 2017

Open Source Security There is no doubt about it: We are living in the middle of the Digital Age. But we didn’t get here alone. Thousands of people from all over the world have come together to develop programs, apps and software to get us where we are now. In order to maintain the level of technology that we have become accustomed to, we need the help of coders and programmers from all over to…

A Resilient Cloud Strategy: Standardize or Diversify?

A Resilient Cloud Strategy: Standardize or Diversify?

A Resilient Cloud Strategy Over the past few years, I have seen IT organizations adopt cloud in very different ways. Some organizations prefer to standardize their cloud infrastructure to drive efficiencies in their data centers. As a result, they eventually reduce the number of suppliers across their entire IT value chain. Conversely, other organizations adopt a ‘best of breed’ approach and tend to put in place complex and heterogeneous IT environments that enable them to…

Cloud Access Security Broker and the Cloud-based Business Role

Cloud Access Security Broker and the Cloud-based Business Role

Cloud Access Security Broker (CASB) Cloud is the new address for businesses nowadays. The number of applications, hosted on the cloud, is rapidly increasing and that contributes in the streamlining of various business operations. Accounting applications, PBX, ERP, and CRM, etc. are some of the business applications that bring in more convenience and efficiency with the touch of the Cloud. Cloud hosted applications can modernize the way businesses connect –be it employee connectivity or customer…

Common Cloud Mistakes – And How To Avoid Them

Common Cloud Mistakes – And How To Avoid Them

Common Cloud Mistakes One of the first lessons in order to avoid common cloud mistakes with anyone entering the tech field learns is that nothing is as simple as it appears to be at first glance. That lesson goes double for companies implementing a hybrid-cloud strategy. Yes, it is possible to achieve the “best of both worlds” ideal of public-cloud efficiency combined with private-cloud security and control. Just don’t expect to get it perfectly right on your first try. Take some…

3 Major Concerns For Cloud Computing In 2017

3 Major Concerns For Cloud Computing In 2017

Cloud Computing Concerns With the rise of cloud computing, different concerns about adopting the cloud have arisen over the years. In 2016, the top concerns are pretty similar to previous years, though some have become higher or lower priority as the understanding of cloud computing has changed. Three of the top cloud computing concerns going into 2017, according to Corpinfo,  have been a lack of resources/expertise, security, and cost control, all of which can lead to…

Resolving the Normalization of Deviance by Building a Culture of Communication

Resolving the Normalization of Deviance by Building a Culture of Communication

Building a Culture of Communication Real-time monitoring and corresponding alerts are critical for maintaining the performance and security of today’s complex cloud infrastructures. Given the exorbitant amount of data effective network monitoring can produce, however, a troublesome problem often occurs: organizations and their Security, Operations and Development teams start to develop a normalization of deviance. What’s a Normalization of Deviance? A normalization of deviance is an incremental and gradual erosion of normal procedures, and it…