Category Archives: Guest Writers

How To Develop ITSM Cloud Strategies – Part 2

How To Develop ITSM Cloud Strategies – Part 2

How To Develop ITSM Cloud Strategies – Part 2 (Part 1)  You Want What? When? IT directors are justified in being skeptical of a typical business user’s ability to make appropriate technical choices. But, as scary as allowing business users to request technical services on their own might be, a scarier thought is the world

How To Develop ITSM Cloud Strategies – Part 1

How To Develop ITSM Cloud Strategies – Part 1

How to develop ITSM strategy that extends all the way to the cloud and drives business objectives as well as technology advances. This is the first of a two part series on developing effective ITSM Cloud Strategies. If you are like most IT organizations, you probably already have some kind of IT service management (ITSM) in

Companies Turning To The Cloud To Meet Increased Customer Expectations

Companies Turning To The Cloud To Meet Increased Customer Expectations

How Companies Are Increasingly Turning to Cloud to Meet Increased Customer Expectations With rising customer choice, comes increased expectations. E-Commerce and the explosion of mobile internet have heightened customer expectations of online options. Customers demand access on any device, from anywhere and at any time. They expect quick response times, whether on the phone, online,

Shining A Light On The Shadows Of “Shadow IT”

Shining A Light On The Shadows Of “Shadow IT”

Bring Your Own Cloud (BYOC) and Bring Your Own Device (BYOD) have changed the way that people work by putting users in control of their productivity. Employees can now obtain the capabilities they want, when they want and for as long as they want, without having to wait for IT to build it. And with

The Verdict Is In: Legal Services Are (Finally) Moving To The Cloud

The Verdict Is In: Legal Services Are (Finally) Moving To The Cloud

For early adopters, it may seem ridiculous that moving to the cloud is still a topic of conversation and hesitation for some industries. According to IDC, cloud computing is poised to be a $798M industry in 2014, but there are business sectors that are only now picking up speed in utilizing the technology. The combination