Category Archives: SaaS

Cloud Computing Myths That SMBs Should Know

Cloud Computing Myths That SMBs Should Know

Cloud Computing and SMBs

Cloud Computing is the hottest issue among IT intellects of Small and Medium Businesses (SMBs). Like any other computer-orientated technology, Cloud Computing has some misconceptions and myths that often kick-start arguments among the two opposing groups: Cloud Supporters and Cloud Opponents. Both of these groups have their own ideology and reasons for their stand on this issue. Within those ideologies remain some serious myths that are miles apart from practical facts, but which have an effect on their overall business.

For SMBs aiming to grow, making smart decisions is crucial and that demands factual thinking. So, if you are in a dilemma over Cloud adoption, you must consider all perspectives before choosing to use Cloud technology or not.. To reach the correct conclusion, decision-makers for SMBs must stay away from these myths.

Myths among Cloud supporting SMBs


If you are in support of Cloud Computing, you are expected to be more technically-reliable, efficient, and productive than your counterparts. However, some ignorance and over-dependency on Cloud can harm you, brutally. Here is a quick list of myths that should not be part of your thought process:

  1. We are on Cloud and we would never face any technical issue. Nothing is perfect. Cloud Computing follows this universal law. On the rarest of the rare incidence, your Cloud Vendor can face power outage, system crash, etc., that can put your services on hold. Most Cloud vendors have their own disaster recovery solutions ready (different backup servers or whatever they choose to utilize), so the issue may not last long. But, if you come across such a situation, it is not out of the blue and may hamper your business operations for some time.

Free Tip- Relying on different vendors is the best prevention from such situations.

  1. Using personal devices is completely safe. Using Cloud Computing with personal devices is an advantage, but that can give an edge to the attackers as well. While Cloud Computing is well-secured on the vendor’s end, it is your responsibility to keep your end tight.

  2. Cloud is always the best option. Different businesses have different aspects to be considered and not all of them should be expected to fit the Cloud Computing model. So, don’t go blindly using Cloud Computing for everything. Think wisely and then decide as there are some situations where working without Cloud can be better.

  3. We are using Cloud, so fire the IT department right now. Cloud vendors will mention that they provide complete technical support, but you need to understand that that ‘complete technical support’ is limited to your Cloud Computing needs only. Their support is not going to fix the issue in your sales department’s printer. Cloud Computing can reduce the need for an IT team but it cannot eliminate it completely.

Myths among Cloud opponent SMBs


The blunt way to start is; opposing Cloud Computing is not doing any good to your business in most cases. There are many SMBs who do not trust the power of Cloud Computing, the technology meant to enhance efficiency and productivity ten-fold, and mostly for reasons that do not have sustenance. If any of the below mentioned myths about Cloud Computing are preventing you from adopting it, then you are just killing your own business.

    • Vendor is spying on our data. We regularly come across news about Cloud vendors taking a stand against different government agencies, who are forcing them to share data. This indicates that Cloud vendors do not want to give up customer data for anything. Data privacy is the key point of Cloud Computing and vendors will have to risk nearly their whole business in order to compromise it.

    • Security issues. Most of the Cloud vendors adopt the latest security methods and end-to-end encryption techniques to keep the data stored in a format that cannot be read, even by the vendors themselves. Data decrypts are issued at the user-end, and only then to authenticated users. Many cyber security experts have mentioned that Cloud security is much better than usual security methods adopted by businesses. So, considering it to be a weak link is far from reality.

    • Cloud Computing requires high expenses. Cloud Computing requires expenses for sure, but compared to the physical hardware and software setup that it can replace, Cloud Computing is a great money-saving package. Not just in purchasing the devices, but the maintenance cost is also significantly reduced as most of the Cloud vendors provide free maintenance support.

    • Cloud Computing is slow and inefficient. Nowhere close to the truth. Cloud Computing offers some amazing features, such as; remote access to services, flexibility in device sharing, real-time collaboration, change trackers, etc. All of these make productivity smoother and faster. If you are using the slowest internet connections, then you cannot blame Cloud for being slow.

    • Business without Cloud is possible. Does your business have a hosted website? Or do you use Gmail, Outlook, etc.? Is some of your data stored on Google Drive, Dropbox, etc.? A ‘yes’ to any of these questions means you are already a part of the Cloud Computing world. Cloud Computing is way larger than these services and there are many more ways in which your business is being served by Cloud Computing.

    • It keeps a small business small. This comes as the biggest surprise that many SMBs believe Cloud Computing limits the expanding abilities of business. Many of the biggest firms in different businesses have relied on, and made good use of Cloud Computing. You can easily switch to larger plans when your business grows. Cloud Computing is the easiest network to expand because of its flexibility. Furthermore, it saves a good sum on physical setup that adds to your expense saving. Delivering better productivity solutions at a lower cost- how does that limit business?


A noticeable inference that appears from these myths about Cloud Computing is that those who oppose it are afraid of the changes it offers. Perhaps, their unwillingness to accept something that they have not experienced has created some misconceptions. On the other hand, myths present among the businesses in support of Cloud Computing highlights their ‘taking for granted’ and ‘trusting too much’ attitude. Like many other cyber technologies, Cloud Computing too has its own highs and lows, and not being aware of them can cause damage to your own business. So, while making any decision on Cloud Computing, make sure that the facts are supporting your decision.

(Image Source: Shutterstock)

By Nishant Kadian

Accounting, The Cloud And ERP

Accounting, The Cloud And ERP

Accounting, The Cloud And ERP

The cloud computing concept (Illustration) is really very simple. SaaS (Software as a Service) programs are executed within any number of cloud hosting services located around the world. These SaaS programs can range from Accounting, CRM, Business Intelligence, Email, HR or any number of the thousands that exist in today’s SaaS landscape.

Accounting SaaS As A Business

One of the most lucrative markets at the moment is SaaS accounting services.

Why would I want to move my accounting firm into the Cloud?

  • Simple. Because many of your ex clients have already moved there. If you want to compete, you need to adapt.
  • Low costs are another as overhead is quite low. System administration, upgrades, and maintenance checks become the responsibility of the vendor. 
  • Software housed in the cloud can be easily accessed anywhere, anytime thereby providing an opportunity for the firm to scale more rapidly because workers and clients can easily access data wherever they are and most mobile devices. 
  • The level of availability and security, backup and disaster recovery offered by a software-as-a-service supplier greatly exceeds the level which a company can provide if the application is housed on-site. Cloud computing can also adjust to the accounting firm’s needs for increased performance by adjusting automatically to traffic/bandwidth spikes.

What If I’m already a SaaS Based Accounting firm and need help managing all the Cloud SaaS based services we use?

One of the best solutions at the moment is called ERP. Enterprise resource planning (ERP) is a type of business management software. It allows the business to collect, store, organize, and interpret data from core business activities and processes. These activities and processes range from product/service planning, manufacturing, and delivery, to inventory management, marketing and sales, shipping and a whole other slew of applications. Attached is a useful infographic by FinancialForce to help you decide.


How To Recognize The Warning Signs – Retaining Your Clients

How To Recognize The Warning Signs – Retaining Your Clients

How To Recognize The Warning Signs 

The warning signs were there the entire time but no one noticed. No one noticed that your highly-valued customer was on his way out. And when he told you that he was leaving, you were blind sighted. Avoid being blind sighted again. As a SaaS provider, there are a number of easy-to-recognize factors that strongly predict when customers intend to abandon your service. Identify and tag these users as quickly as possible and intervene to change his mind before it is too late.

Once a customer begins to stray from your service, it becomes increasingly difficult as time passes to convince him to stay. It’s also more costly to recruit a new customer than it does to maintain an existing one. For instance, a study on customer retention versus acquisition costs concluded that it costs six to seven times more to attract a new customer than to keep an existing one (source: Bain & Co., a management consulting firm).

Here are the warning signs to look out for so that you know when you’re in trouble:


Warning Sign #1: Reduced Levels of User Engagement

If customers are using your service frequently, they are likely satisfied with its performance. However, once their usage rates start to decline, customers become increasingly at risk of abandoning your service. It is critical that SaaS companies frequently and continuously track levels of customer engagement so that they can get a better handle of your churn risks.

As you can see from the diagram below, published by Intercom, a customer gradually begins to disengage from the service. If left uninterrupted, his activity will continue to decline and hit the “danger zone”. Once he hits the “danger zone”, the consumer’s activity descends exponentially more rapidly until eventually descending into a free fall. The customer is lost.

This highlights the importance of early intervention. It is critical that SaaS companies intervene before the customer hits the “danger zone”.


Warning Sign #2: Credit Card Expiration Date Fast Approaching

Expired credit cards are a primary cause of churn for many subscription based companies. On average, credit cards expire after 3 years, meaning 36% of cards will expire over the course of a year.

When a customer’s credit card expires, he/she has to decide all over again whether or not they want to be a customer of your service. Perhaps their interactions with customer support didn’t “wow” them, or they weren’t fond of a new update. The expired card creates the perfect opportunity for them to shop around for other solutions.

This is a situation that SaaS providers need to avoid. Don’t wait for customer’s credit card to expire before taking action. Send out reminders to renew starting 60 days from the expiration date such that the customer can quickly update their credit card as an existing customer without causing them to reconsider service since they are no longer subscribed.

Warning Sign #3: Visiting the Cancel Page

The last and most glaring sign is when the customer visits the cancellation page. While most companies don’t have a blaring siren that goes off every time someone visits the page, alerts should be in place to track the page’s activity.


We always have 20-20 vision in retrospect. Wouldn’t you want to have it in real time? Take heed of these warning signs to make sure you don’t get caught off-guard again.

By Boaz Amidor

Survey Says SaaS Help Desk Is A Must-Have

Survey Says SaaS Help Desk Is A Must-Have

SaaS Help Desk Is A Must-Have

Cloud based help desk software lets you automate the management of your IT support, customer support, and IT assets. And it’s moving beyond its nice-to-have status and fast becoming a must-have application for companies of all sizes. That’s what my company, ManageEngine, discovered in a recent user survey — and that discovery means different things to different people. We’ll look at the survey revelations and ramifications below, but here’s the key takeaway: Put the right help desk in place, and you will reap substantial rewards in productivity and end-user satisfaction.

Sure, that takeaway might not sound surprising, especially when it comes from a vendor of help desk software, which we are. But here’s the thing. Help desk rewards continue to elude a lot of people.

Some still use email and spreadsheets to manage their end users’ support requests. And others took the plunge and adopted a help desk app only to regret the decision and wish they were still using email and spreadsheets. Why? Because their help desk software creates a big pain in the butt — usually because the software is bulky and bloated, requires extensive customization and results in rigid processes that reduce productivity.

Both groups are missing out on the benefits that the right, purpose-built help desk software confers. And when they don’t see those benefits, they don’t see the necessity of help desk software. Well, if you find yourself in either camp — or just generally dissatisfied with your current help desk solution — our survey results will open your eyes. The rewards are out there.

Numbers Reveal Help Desk Necessity


For context, the survey was conducted among organizations that deployed our help desk software, ServiceDesk Plus Standard Edition after we made it completely free in March 2014. The Standard Edition includes ITIL incident and knowledge management, and it has no restrictions on the number of technicians, tickets or users — all of which makes it appealing to a lot of first-time users as well as users looking to switch to a more suitable solution.

Now let’s see what the survey respondents reported:

  • 98 percent improved help desk productivity and attained incident management maturity
  • 95 percent saw a significant increase in end-user satisfaction levels
  • 71 percent were able to measure performance by identifying and tracking key metrics
  • 47 percent implemented a help desk software solution for the first time ever
  • 39 percent implemented a knowledge base for the first time ever
  • 20 percent use help desk software beyond IT in other departments such as HR, travel, and maintenance and facilities

Those are all phenomenal numbers, especially the improvements in help desk productivity (98 percent) and end-user satisfaction (95 percent). Email and spreadsheets will only take you so far. To take productivity and satisfaction to the next level, you need a true help desk that has the self-service portal, service level agreement management, help desk reports and related features to enhance work flows and business processes.

Additional Findings

Just as promising is the finding that 71 percent of the respondents are positioned for additional performance gains by virtue of their ability to identify and track key metrics. Simply put, being able to measure their performance better enables them to improve it over time.

In one of the survey’s more striking findings, 47 percent of the respondents reported that they adopted IT help desk software for the first time. When you consider the relative maturity of the help desk market, this result reveals that there’s still a lot of unmet demand from people who have yet to invest in a help desk app.

Clearly, though, users don’t want just any solution. After all, vendors have been offering free versions of their help desks for years, yet we still have this huge demand. No, users want the right solution, and that usually means the right mix of features, usability and cost.

CloudTweaks - Helpdesk Comic

More than one in three respondents (39 percent) implemented a knowledge base for the first time ever. This is a perfect example of opening users’ eyes to help desk advantages that they previously didn’t know. A knowledge base is pivotal to productivity and satisfaction gains because it establishes a repository of solutions that can be accessed instantly by users and help desk technicians alike.

Finally, 20 percent of the survey respondents reported that they use help desk software beyond the IT department to handle the support duties in other departments such as HR, travel, and maintenance and facilities. We believe this is the future of the help desk, which will expand beyond IT to centralize the management of services provided to any department. In any given department, the help desk will automate, track, measure, monitor, alert and/or report on tasks and activities that were previously done by hand, by a patchwork of general purpose apps (think email and spreadsheets) or by purpose-built apps that are data silos.

If you’ve been waiting to roll out a dedicated help desk, now would be a good time to make your move. The help desk has become a must-have, and you’ve got more options and more opportunities than ever before. Adopt the right help desk, and your business, your help desk techs and your end users will all thank you.


Raj Sabhlok_2_140224By Raj Sabhlok

Raj is the president of ManageEngine and, both divisions of Zoho Corp. Raj has particular interest in IT management software and its power to change the fortunes of a business when implemented effectively. Prior to Zoho, Raj spent nearly 20 years working with some of the world’s most innovative technology companies including Embarcadero Technologies, BMC Software and The Santa Cruz Operation (SCO). In his career, he has held technical, marketing, sales and executive management positions within the enterprise software industry. Raj has a bachelor’s degree in mathematics from the University of California, Santa Cruz and an MBA from Duke University’s Fuqua School of Business. He lives in Silicon Valley with his wife and four boys – and his iPhone.

SaaS And The Cloud Are Still Going Strong

SaaS And The Cloud Are Still Going Strong

SaaS And The Cloud

With the results of Cisco Global Could Index: 2013-2018 and Hosting and Cloud Study 2014, predictions for the future of cloud computing are notable. Forbes reported that spending on infrastructure-related services has increased as public cloud computing uptake spreads, and reflected on Gartner’s Public Cloud Services Forecast. The public cloud service market was predicted to grow from $76.9B in 2011 to $210B in 2016, with IaaS, PaaS, and cloud management and security services all achieving significant growth.

Many organizations have been using cloud services to cut costs while remaining competitive. Cloud computing improves the flexibility of organizations, allowing quick changes to meet new market demands, and enhance internal IT development. A majority of companies list scalability as their driving reason for moving to the cloud in 2015 citing the current need to grow and shrink with market demands. Cloud architecture is proving to be both more effective and significantly cheaper.

Multiple SaaS Uses Now In Full Effect

Aside from the prominent cost benefits of cloud computing, innovation and mobility are highlighted as key reasons for uptake. Cloud technology enables faster, cheaper software development, with key cloud usage scenarios including collaboration, file sharing, business productivity, CRM and marketing. Mobile applications including Vend applications, PayPal platforms and secure VPN access are some of the top requirements of businesses in 2015.

In 2014, stocks of top cloud computing organizations gained significantly, with F5, Facebook and Intel up by more than 40%. Cloud computing spending has increased yearly, with a projected $183B spend in 2015, and the fastest growing cloud sectors include systems management, big data management, security, mobile service and data backup. The majority of businesses surveyed have reported that cloud applications have increased their security, made compliance simpler, and improved their service availability.

Cloud Traffic Growth

By 2018, it’s predicted that cloud traffic growth will have doubled in most of the world, and tripled in the lowest adopted areas of the Middle East and Africa. Asia Pacific is set to have the highest consumer cloud storage users, just below 1.2 billion, with an internet population of just over 2 billion. It’s anticipated that North America will have the highest mobile internet users at 76%, and will come a close second (79%) to Western Europe’s 80% of fixed internet users. By 2016 North America is projected to have the highest cloud computing spending $250B, followed by Western Europe at $104B.

TechTarget asked their experts what technologies will take off in 2015, and cloud application development is a central point, with the assertion that large vendors can help enterprises evolve by facilitating cloud adoption. QuoteColo’s infographic sums up many of the key stats and predictions for the future of cloud computing throughout the world, and highlights the importance of strong cloud infrastructure and application development through 2015 and into the future.

Included is a terrific infographic by Quotecolo illustrating some cloud statistics and predictions over the next few years.


By Jennifer Klostermann

10 Prototyping Tools To Help Build Your Startup

10 Prototyping Tools To Help Build Your Startup

Prototyping Tools

We are continuing this week by focusing on startup tools, tips and tweaks that will help you build, design, manage and market your way into the cloud based business that you want to be. Last week we offered a quick startup checklist that contained a few helpful suggestions. This week we’ve offered a few more and will continue to do so throughout 2015.

Working Smarter

In this article, I will show you 10 suggested cloud based tools that you can use at just about any computer, anywhere. Since they don’t require a huge amount of bandwidth, you can work from your favorite coffee shop.

From Wireframes to Bug Reports, these tools will help you develop the idea in your brain into a living, breathing compilation of diagrams, and workflows. I’ve listed in no particular order a few tools to help you work smarter, not harder.

These will help you design and develop well thought out and precise websites and mobile applications.



This integrates a wireframe AND prototype generator all in one. It boasts an auto-save feature and backups as well. A feature that most do not consider.


Online Diagram Software and Flow Chart Software -Gliffy


With Gliffy, you can create a myriad of diagrams, workflows, process flows, and flow charts. They have every shape and flow process imaginable. Since it is flash based, and intensive, the ideal scenario is to use this on a laptop or desktop pc, rather than a tablet, but it can be done either way. Since this web app integrates with Google Apps, WordPress and Chrome, it’s got potential to explode with third party applications, if not already.


Appery is a nice cloud based lightweight system. You can quickly build complete user experiences with jQuery Mobile, AngularJS, Bootstrap, and HTML5 components inside the Visual Editor. They provide an easy to use drag and drop functionality built into the UI. They have been featured on CIO, Infoworld, Techcrunch amongst many others.



They offer the ability to create highly interactive wireframes for any application in very little time. You can also publish your entire wireframe experience online and get feedback and reviews from users and customers.



While the name may be silly, its power to create custom templates, real time collaboration, and mobile prototyping makes this a powerhouse not to be ignored. Their integrated API and specification export allows you to travel further than you ever thought possible.

A nice service where you can create some exceptional prototypes and they also offer a new interactive Material Design UI library. Some of their clients include the likes of BBC, ESPN, Disney and Amazon.



Invision has taken the art of collaboration and made it into a drag and drop art form. Their interface makes it extremely easy for even the most technically challenged to start a project. They even have a demo right on their front page so that you can test drive the interface.


Cacoo-Online Diagram Software for Flow Chart

Cacoo is a powerhouse for companies dealing with multiple languages to collaborate diagrams and workflows online. It supports 22 languages plus real time collaboration. Of course, you can make your projects private or public depending on your need, and their group pricing is fairly reasonable. While only having 5 output Vector formats to export to even with the paid version, this tool can be invaluable for a collaboration project across the world.



While it’s not the language powerhouse that is Cacoo, Creately has a scaleable pricing structure that is handy for the number of users on your team. It also has some desktop software available that may further your development needs. Since they sell this service by the license, it’s cheaper if you need it for a short while.



You can use ProtoShare for Mockups, Wireframes or Prototypes. They have online webinars for training and instruction, and a very handy and instructional blog.

By Jason Phillips

Tweaking Startups For Cloud Success

Tweaking Startups For Cloud Success

Tweaking Startups

More and more startups are adopting low cost cloud services each and every day. If you are new to the game and don’t have much of a budget – don’t fret as a little bit of drive, insight, innovation and some marketing skills can go along way to help you get noticed. Provided are a few key tips and tools to help market your way into the cloud.

Growth Hacking:

Growth Hacking” is being used by ingenious start-ups to market their products in fresh and interesting ways. Instead of bombarding us with conventional broad-spectrum advertising, they’re coming up with inventive ways to get you searching for them. While reducing their marketing costs, this has the added benefit of increasing product desire.


Let’s face it, anything you’re asking for is more valuable than that which is pushed on you. Cloud start-ups can gain just as much from these advanced marketing techniques as the rest of the world, and are ideally placed to take advantage of some of these unique ideas.

What To Do:

GrowHack offers insight into this phenomenon with content and events to get you on your way. Their guide suggests carefully defining your target market, and then creating sticky content for distribution. Target a very specific audience and create personalised stimulating communication. There are enough tedious, generalised adverts for us to ignore, if you want to grow fast you need to be exciting. Make your market laugh, or gasp, or simply inspire them, just make sure they’re riveted.

How To Do It:

Criminally Prolific offers 50 growth hacking tools, many of them completely free of charge. Click to Tweet and Sniply help get your content on the web; Sumome List Builder builds your subscriber base with clever pop-ups; Buzzsumo gives insight into popular topics trending right now; and Mixpanel helps you analyse how customer are using your service.


(Image Source: Buzzsumo)

The rest of these tools are as invaluable, and will start you on the right track.

Doing It Well:

Techco offers 17 tools for becoming a growth hacking expert, all of them free of charge. For collecting email addresses and managing customer, try Contact form 7 with WordPress and a host of free lessons are offered by GrowthHackers, Startup Digest and UX Design Weekly to name a few.

Keeping It Simple:

Sometimes, the best choice is the simplest route. Inc lists four unbeatable strategies available to any business. Offer something for free; Set up a referral program; Be exclusive (for a while); Platform hack. These solutions are free to use, and have seen huge success with companies like Dropbox and Pinterest. With this wide range of tools, your cloud start-up could be the next big thing and perhaps we’ll be featuring you on CloudTweaks sometime the road.

By Jennifer Klostermann

Cloud Computing Checklist For Startups

Cloud Computing Checklist For Startups

Checklist For Startups 

There are many people who aspire to do great things in this world and see new technologies such as Cloud computing and Internet of Things as a tremendous offering to help bridge and showcase their ideas.

The Time Is Now


This is a perfect time for highly ambitious startups to make some noise. CMS (Contact Management Systems) such as WordPress, Joomla, Drupal are either free or inexpensive.

Being a small startup you’re probably looking to bootstrap and scale as you go along. If you can’t afford to hire your own team to monitor website and application security, you may consider any number of the Managed WordPress Hosting services on the market. This is a growing area and we expect to see a high number of acquisitions in the future as the need for low cost managed wordpress hosting continues to rise. Next, you’ll need to attract eyeballs to your startup so you’ll need to start building some content and you can either do this yourself or use any number of the many blogging services on the market to help get you started.

Pitching To Win

Once you have an innovative product/service and a functioning desktop/mobile website, you’ll be ready to start pitching your ideas to investors. Entrepreneur magazine has put together a tremendous list of early stage VC investors that you can review to determine which ones may be the best fit.


Another excellent option is to register and list your company with in order to attract some serious investor interest.

In Closing

For those still unsure about about the attraction of the cloud. Here are some benefits of moving your startup business to the cloud:

1. Low costs. When setting up your business for cloud computing, all the expenses that you would have incurred if the system was setup in-house are non-existent. There will be no hardware purchases for servers and no over spending on the man-hours that it would take to setup everything.

2. Scalability. Because of its nature, cloud services scale dramatically from very small needs of home businesses to huge corporate demands. Because of its pay to use model, clients will only need to pay for what they need and scale up if ever their needs grow.

3. Collaboration. Since SaaS applications can be accessed from anywhere and at anytime, it is easier to collaborate with employees who are not in the same geographical location and makes it easier to manage a global workforce.

In the eyes of this proponent of all things technology, the benefits that cloud computing brings to a business, far outweighs the downsides and concerns.

By Brent Anderson

CloudTweaks Comics
Cloud Computing Myths That SMBs Should Know

Cloud Computing Myths That SMBs Should Know

Cloud Computing and SMBs Cloud Computing is the hottest issue among IT intellects of Small and Medium Businesses (SMBs). Like any other computer-orientated technology, Cloud Computing has some misconceptions and myths that often kick-start arguments among the two opposing groups: Cloud Supporters and Cloud Opponents. Both of these groups have their own ideology and reasons…

What the Dyn DDoS Attacks Taught Us About Cloud-Only EFSS

What the Dyn DDoS Attacks Taught Us About Cloud-Only EFSS

DDoS Attacks October 21st, 2016 went into the annals of Internet history for the large scale Distributed Denial of Service (DDoS) attacks that made popular Internet properties like Twitter, SoundCloud, Spotify and Box inaccessible to many users in the US. The DDoS attack happened in three waves targeting DNS service provider Dyn, resulting in a total of about…

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The Future Of Work: What Cloud Technology Has Allowed Us To Do Better

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M2M, IoT and Wearable Technology: Where To Next?

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Report: Enterprise Cloud Computing Moves Into Mature Growth Phase

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Using Big Data To Make Cities Smarter

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Cloud Computing Offers Key Benefits For Small, Medium Businesses

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The Cloud Is Not Enough! Why Businesses Need Hybrid Solutions

The Cloud Is Not Enough! Why Businesses Need Hybrid Solutions

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What You Need To Know About Choosing A Cloud Service Provider

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Three Factors For Choosing Your Long-term Cloud Strategy

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Ending The Great Enterprise Disconnect

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Digital Twin And The End Of The Dreaded Product Recall

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The Digital Twin  How smart factories and connected assets in the emerging Industrial IoT era along with the automation of machine learning and advancement of artificial intelligence can dramatically change the manufacturing process and put an end to the dreaded product recalls in the future. In recent news, Samsung Electronics Co. has initiated a global…

Using Cloud Technology In The Education Industry

Using Cloud Technology In The Education Industry

Education Tech and the Cloud Arguably one of society’s most important functions, teaching can still seem antiquated at times. Many schools still function similarly to how they did five or 10 years ago, which is surprising considering the amount of technical innovation we’ve seen in the past decade. Education is an industry ripe for innovation…

What the Dyn DDoS Attacks Taught Us About Cloud-Only EFSS

What the Dyn DDoS Attacks Taught Us About Cloud-Only EFSS

DDoS Attacks October 21st, 2016 went into the annals of Internet history for the large scale Distributed Denial of Service (DDoS) attacks that made popular Internet properties like Twitter, SoundCloud, Spotify and Box inaccessible to many users in the US. The DDoS attack happened in three waves targeting DNS service provider Dyn, resulting in a total of about…

Four Recurring Revenue Imperatives

Four Recurring Revenue Imperatives

Revenue Imperatives “Follow the money” is always a good piece of advice, but in today’s recurring revenue-driven market, “follow the customer” may be more powerful. Two recurring revenue imperatives highlight the importance of responding to, and cherishing customer interactions. Technology and competitive advantage influence the final two. If you’re part of the movement towards recurring…

Despite Record Breaches, Secure Third Party Access Still Not An IT Priority

Despite Record Breaches, Secure Third Party Access Still Not An IT Priority

Secure Third Party Access Still Not An IT Priority Research has revealed that third parties cause 63 percent of all data breaches. From HVAC contractors, to IT consultants, to supply chain analysts and beyond, the threats posed by third parties are real and growing. Deloitte, in its Global Survey 2016 of third party risk, reported…

Maintaining Network Performance And Security In Hybrid Cloud Environments

Maintaining Network Performance And Security In Hybrid Cloud Environments

Hybrid Cloud Environments After several years of steady cloud adoption in the enterprise, an interesting trend has emerged: More companies are retaining their existing, on-premise IT infrastructures while also embracing the latest cloud technologies. In fact, IDC predicts markets for such hybrid cloud environments will grow from the over $25 billion global market we saw…

5% Of Companies Have Embraced The Digital Innovation Fostered By Cloud Computing

5% Of Companies Have Embraced The Digital Innovation Fostered By Cloud Computing

Embracing The Cloud We love the stories of big complacent industry leaders having their positions sledge hammered by nimble cloud-based competitors. chews up Oracle’s CRM business. Airbnb has a bigger market cap than Marriott. Amazon crushes Walmart (and pretty much every other retailer). We say: “How could they have not seen this coming?” But, more…