Category Archives: SaaS

Benefits of Licensing Software as a Service In The Cloud

Benefits of Licensing Software as a Service In The Cloud

Software as a Service In The Cloud

When Microsoft moved to a monthly cloud-based subscription package for its Windows 10 operating system (Secure Productive Enterprise E3, and Secure Productive Enterprise E5), it represented the most significant recent example of software evolving into an as-a-service model (SaaS). Other vendors have also continued to migrate their software and application offerings to SaaS environments.

A handful of key reasons have driven companies such as Microsoft in this direction, all of which greatly benefit businesses of all sizes. First, IT departments are shrinking, and moving software to a subscription model based in the cloud enables for easier licensing management from service providers who serve as external IT departments for businesses.

business SaaS

Second, a cloud-based subscription model enables for businesses to license software on a per-consumption basis. Projects come and go, and the scale of these projects can vary. SaaS models enable organizations to scale their software needs based on timely consumption requirements.

A Cloud-Based Business Philosophy

The decision to move Windows 10 to SaaS was born out of the success Microsoft has had with Office 365, which has been a cloud-based offering for a few years now and enjoyed by businesses both large and small.

The timing also coincides with the change in business philosophy driven largely by the cloud itself. Businesses of every size are shifting many of their operations to the cloud, and everything from content management, social media management, and customer relationship management activities are also now residing in the cloud in a SaaS environment.

This shift also impacts a larger technology picture that goes beyond business use. As more software-based resources move to the cloud, this will further impact the broader spectrum how people, technology and “things” become inter-connected, known as the Internet of Things (IoT). SaaS models are at the center of this evolution.

The Need for External IT Departments To Manage Software

Clearly put, the days of the shrink-wrapped box of software are gone, and now everything lives and is licensed in the cloud, managed by an external IT department service provider.

According to research firm, Gartner, the shift to the cloud will soon be mandatory. According to the firm’s recent press release:

By 2020, a corporate ‘no-cloud’ policy will be as rare as a ‘no-internet’ policy is today, according to Gartner, Inc. Cloud-first, and even cloud-only, is replacing the defensive no-cloud stance that dominated many large providers in recent years. Today, most provider technology innovation is cloud-centric, with the stated intent of retrofitting the technology to on-premises.

The firm goes on to predict how organizations will embrace cloud offerings:

By 2019, more than 30 percent of the 100 largest vendors’ new software investments will have shifted from cloud-first to cloud-only.”

SaaS models tied in with licensing also enable for a more seamless user experience across multiple devices now used in business. From the laptop to the tablet and the mobile device, a cloud-centric subscription-based access to software enables a seamless experience for the user, no matter which device they’re on, with virtual access wherever they are. This is also beneficial for workflow that involves remote employees from different regions all desiring access to the same files and data.

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Adding Services to the Software Experience

Lastly, the word “services” is key in the SaaS relationship. Service providers acting as external IT departments can help manage the software and application experience, which includes security offerings and managing license deployments for scale. And as software vendors such as Microsoft continue to enhance their software offerings, service providers will be the experts that help manage these upgrades and new features for their organizational clients.

By Kim Kuhlmann

kim_kuhlmannKim Kuhlmann is a Senior Customer Advisor for HPE SLMS Hosting. Through its range of full-service hosted software licensing capabilities and its detailed knowledge of the latest licensing programs from Microsoft and elsewhere, HPE SLMS Hosting offers the expertise service providers need to capitalize on new opportunities and grow their businesses at the pace of the cloud services market overall.

Follow HPE SLMS Hosting on Twitter, Google+ and LinkedIn for additional insight and conversation, and visit the HPE SPaRC resource community at www.hpesparc.com.

Automated Application Discovery Introduced By Savision At Microsoft Ignite 2016

Automated Application Discovery Introduced By Savision At Microsoft Ignite 2016

Automated Application Discovery

ATLANTA, GEORGIA – September 26, 2016Savision, a market leader in service-oriented monitoring solutions that unify IT operations with IT service management, today announced the release of its automated application discovery module for Unity iQ.

Savision’s automated application discovery module offers an agentless, trigger-based discovery method that captures infrastructure elements, application dependencies, as well as end-to-end service models in real time.

Since IT environments change frequently, manually managing changes to dependencies or configuration items (CIs) is tedious and error prone. Unity iQ’s real-time discovery and application dependency modeling not only detects changes to infrastructure elements, but it also captures the dependencies between and among applications that work in concert to deliver a complete business service.

The module works out-of-the-box across today’s cross-platform and hybrid environments, including: bare metal, virtualized, and private- and public-cloud. In addition to its real-time discovery engine, IT administrators can use dynamic rules to add human intelligence that can guide automatic updates accurately in ever transforming IT environments.

Unity iQ’s application discovery module accelerates the transformational journey of unifying IT operations and IT service management with the following features:

  • Rapid Element Discovery – Discover infrastructure elements or CIs by using its agentless, non-disruptive architecture that does not require a network port.
  • Application Topologies – Trigger-based discovery ensures that any changes to IT elements and application dependencies are discovered in real time.
  • Real-time Service Modeling – Building upon infrastructure element and application dependencies, services are automatically modeled and optimized using dynamic rules.
  • Change-aware CMDB – All CIs and services are matched and reconciled as changes occur with a CMDB.
  • Incident Impact Analysis – Real-time service modeling allows for any IT team to directly see the underlying cause of every incident.

With application modernization and IT transformation efforts in full-swing for many organizations, automated application and service discovery is more important than ever for maintaining service levels during such change,” said Rob Doucette, CTO, Savision. “Our discovery module is designed to work with the increasing complexity ushered in by today’s cross-platform and hybrid environments. By modeling the complete end-to-end service – enduser, applications, network, storage, etc. – Unity iQ provides a single pane of glass that IT operations teams know they can always trust when identifying and resolving incidents.

Unity iQ’s application discovery module is available immediately and it also integrates with Savision’s Live Maps product.

About Savision

Savision is the market leader in service-oriented IT monitoring solutions. The company’s solutions transform infrastructure and application monitoring data into dashboards that automate and unify IT operations with IT service management workflows. Savision allows companies to maximize the value of existing IT management tools in order to optimize IT service delivery, prevent problems, and reduce service downtime. Over 800 of the world’s most demanding companies, governments, and non-profits have deployed Savision’s solutions to visualize, rationalize, and optimize their IT service delivery workflows. Savision is privately held and headquartered in the Netherlands, with offices in the United States and Canada. For more information, visit www.savision.com.

Martech In A Content Crazed World

Martech In A Content Crazed World

Content Crazed World

Everywhere you look there are pop-up ads and offers, at times it can feel like overload. What used to be a few online ads on websites has now grown into a wild world of offers that consume your every device. These advancements in marketing technology can not only be overwhelming to the consumer, they can also be an unexpected burden on content creators.

These advances in marketing are creating a big data content monster that needs to be fed regularly. With so many ways to reach consumers, the constant need for new and creative content is creating a tsunami for developers. The stronger smartphone technology becomes, and with apps being created daily keeping up with the demands for fresh new content is taking its toll on marketing companies.

Provided is an infographic discovered via WebDAM which poses the question. Is marketing technology hurting more than helping?

WebDAM-infographic_martech-technology

The market is now flooded with marketing technology solutions, with a growth 3,800% from 2011 to current. The influx of all of these new Martech (marketing technology) solutions has in themselves created a problem. The pace at which content needs to be created and shared has taken an unintended victim, the very marketing companies that they seek to help.

Creating original and creative content is being pushed into tighter and tighter time frames. And it’s not just the Martech companies who are creating this demand; it’s us. Glued to smartphones that now have more power than a PC, we demand something new and innovative to be fed to in real time.

To feed the content monster, marketing companies need to find a way to balance an ever increasing need, with the ability to turn content around quickly. Until they can accomplish that, they will never be able to slay the monster.

By Jenny Kelley

Hubgets – Advanced Collaboration, Enriched Communication

Hubgets – Advanced Collaboration, Enriched Communication

Advanced Collaboration Tool

Sponsored series provided in collaboration with Hubgets

Collaboration tools have advanced leaps and bounds with the advent of cloud technology, and the services available are only getting better. Promising features such as sophisticated group communication, productive management of tasks and meetings, and the ultimate dream, working remotely from some gorgeous island destination, innovative collaboration platforms are becoming a necessity for every business valuing high productivity and superior performance.

Boosting Productivity

Poor productivity is a huge concern for organizations around the world, but with the distractions of social media, a variety of communication tools such as email, text, chat, and phone calls, along with the very elementary noise of one’s colleagues in an office environment, concentration becomes a challenging feat.

elena-COOIt takes planning and effort to help you cope in such a noisy environment. However, it is possible to cut through the noise with the right approach and the right collaboration platform to back it up,” says Elena Carstoiu, COO at Hubgets.

But it is possible to cut through the noise with the right approach and a collaboration platform to back it up.

First things first, if you don’t want to be interrupted, log off. Sign out of your social media accounts, switch email to offline mode for an hour, silence your mobile phone. And then, if you’ve implemented an advanced collaboration platform, you’ll almost certainly have access to a ‘do not disturb’ tool to keep colleagues at bay until you’re ready to chat. The next step is to ensure you’ve got the right focus. It’s very easy to waste hours puttering around a problem with no real end in sight because you don’t really have a handle on the problem or the right information to combat it. Making use of the right collaboration tools allows effective communication to gather the relevant data in a focused and distraction-free environment. Changing the way we work goes a long way to improving our work habits and boosting productivity.

Stamping Out Inefficient Meetings

According to a Harvard Business Review report, in excess of 65% of leadership team meetings are unproductive. If you’ve attended many meetings, this probably won’t surprise you. In her article, Irina Nica suggests a relatively bold solution – decline some of your meeting invitations. The idea, certainly, is not to boycott all meetings, but instead to carefully manage which you do or don’t attend. Firstly, be clear about your own priorities and participate in the meetings which run parallel to them. Be sure the meetings you’re attending have properly defined aims, and if a clear agenda isn’t available, count yourself out. Check who’s been invited, who’s attending, and decide whether the people relevant to your own work focus will be present and participating. And finally, if you decide a meeting will be relevant to you and you do plan to attend, give yourself enough time before and after to ‘decompress’. Back to back meetings can be the ultimate time-waster.

Innovative Collaboration Tools

Management

Notably, outdated communication means are seeing a decline and being replaced with dynamic, productivity-boosting collaboration solutions. Though I hesitate to class all conventional meetings as ‘outdated’, when compared with some of the tools offered by collaboration platforms such as Hubgets, it’s difficult to see the value in these meetings. A recent addition to the Hubgets toolbox, Hubgets Page provides an interactive business card for every team member where they can be reached via chat, phone and shared files, and it’s easily accessed by any of their contacts through their web browser. With no software installation necessary, Hubgets notifies the page owner when someone would like to chat and quickly connects the parties. Chat history is saved for the Hubgets user, along with any files transferred. To enhance accessibility, Hubgets users can easily insert their Hubgets Page URL into their email signature, their Twitter bio, or publish it to their website.

While the Hubgets Page tool is useful for all teams, it’s particularly relevant for sales, marketing, and support. Anyone interested in communicating with your business, be it partners, customers, leads, providers, journalists, etcetera, can reach out to your team members free of charge. No Hubgets account required, no software installed, and no device restrictions.

And Hubgets Page doesn’t only receive communication; Page owners need only the email address of whomever they’d like to communicate with, and an invitation can be sent through in seconds. Available with a free plan to begin, Hubgets Page lets teams keep all their communication in one place, including both internal exchanges with teammates and external discussions with partners and customers. Along with improved performance and enriched collaboration, businesses increase visibility and better satisfy their customers.

By Jennifer Klostermann

Steps To Ensure A Successful Cloud IAM Environment

Steps To Ensure A Successful Cloud IAM Environment

Cloud IAM Environment

Sales and implementations of identity and access management (IAM) solutions have drastically increased over the last couple of years as the solutions have become the standard bearer for organization’s access and security. This is primarily because organizations in every industry and their leaders are realizing how beneficial they can be. Instead of using their older, out-of-date manual processes to manage user accounts and passwords, IAM solutions allow for automation of the entire user account lifecycle.

As there has been, of course, a dramatic increase in the use of cloud applications, organizations need to have a method to easily manage both cloud systems and their in-house applications. A cloud IAM environment will ensure that the company is efficiently automating its account management lifecycle for both in house and cloud applications so that only one solution is needed.

If your organization is still using manual processes and is beginning to look at IAM solutions and how they can help your company, it is beneficial to know what a successful cloud IAM environment is and the basic steps and considerations your organization should contemplate to achieve a successful implementation. Here is a brief overview of what to consider when beginning to look at vendors and implementing an IAM solution.

IAM Considerations

The first step would be to find a vendor that offers an IAM solution that will work well with the needs of your organization. Your organization should make a list of all important process that they are performing manually, as well as any issues that they need to have solution in place so that you know exactly what your top priorities are.

Popular SaaS Applications

(Image Source: Interxion)

You should then make a list of all of the applications that the company uses, both cloud and in house. It needs to be guaranteed that the vendor you are working with can build, or has a connector to, these cloud applications.

The organization can then begin conducting research on what type of solutions are needed to solve some of your top concerns and issues. Identity and access management, as a term, covers multiple components, solutions and modules. Here are a few of the main components, as well as what can be achieved with a successful cloud IAM environment.

  • Account Management — This is the management of creating accounts, making changes when necessary and disabling accounts once the end user is no longer working at the organization. A source system, such as HR, is connected with all cloud and in-house applications that your organization utilizes. This allows any change made in the source system to be automatically reflected in all connected systems, so that no manual actions need to be made. For example, when a new employee is on boarded, their information is simply entered into the HR system and accounts in every application they need will automatically be generated for them, without needing human intervention.
  • Role-based Access Control/Access Management — This is the management of access rights. Within an organization, there are many different types and levels of access that employees may require, and they all need to have access to the correct systems and applications. Just as with in-house applications, it is important that users have the exact access they need in cloud applications. This component not only ensures that access is correct, it can also assist with the automation of account change requests. For example, an employee can request an access change via a portal and the request is automatically routed to the correct manager for approval. Once approved, the change will automatically be carried out within the network or appropriate application.
  • Compliance Management — This component is used to monitor what is taking place in the IT infrastructure and making the changes where appropriate. Some organizations may want to monitor who has access to what and may need to comply with certain rules and regulations. Many cloud IAM vendors allow for admins to easily generate a report of exactly who is accessing which applications and what changes they are making. This is beneficial in two ways: First, it allows the organization to ensure security and provide an easy trail for audit reasons, and second, this also allows them to easily see which applications are actually being used for licensing reasons. The organizations may be paying for expensive licenses to applications that users aren’t even accessing. Reporting such as this keeps the network and cloud secure and accurate.
  • Password/Authentication Management — This component is the management of the user’s credentials for accessing the applications they need. It also encompasses certain solutions used to make the login procedure both more convenient for the user, as well as more secure. One of these is a web-based single sign-on (SSO) solution to allow end users to easily access cloud applications. Users simply access a portal where all of their available applications are located. They provide a single set of credentials for authentication to the portal and can then access any of their applications by simply clicking on an icon. This allows them to easily access their applications from anywhere that they are working, whether inside or outside of the company’s network. Many vendors also offer the ability for users to download an app on their device and the app will prompt the user to enter the single set of credentials to get to a portal where they can access their applications. This is extremely convenient for users who are using tablets or smartphones.

The next step is to decide which of these components you need and in what order of importance. Many IAM vendors are very flexible and will allow your organization the opportunity to customize your solution and implementation to meet your company’s needs and timeframe. Often, organizations are nervous about an IAM solution because they fear that such solutions can be costly and timely to implement, taking money from other important budgets. This is actually a misconception that many have. When an IAM implementation is done in modules or phases, the sponsoring organization can choose to purchase only those that they need. They can then also choose to implement the most important aspects of such solutions first.

Information Security

cyber-security-class

Another factor to consider is the security of the network. Your organization might want to work with the vendor to ensure certain extra security measures, or tailor the solution based on the industry you work in or the data you handle.

Certain modules in an IAM solution already increase security dramatically without any extra measures. For example, the web SSO component allows users on the go to login with one single password to access a portal of all of their cloud applications. This not only improves efficiency; it also helps with security since it eliminates the need of end users to write down their passwords.

If security is a top priority, though, certain features can be added, such as two-factor authentication to the password solutions. This requires a user to provide, for example, a password and another form of identification, such as a finger scan or PIN to further validate they are the correct user.

Overall, a successful cloud IAM environment will allow your organization to easily and efficiently manage cloud applications, and in-house applications, while also increasing organizational security. Your organization should use these basic guidelines to find a vendor that works best for their organization.

By Dean Wiech

5 Cloud-Based Customer Service Trends

5 Cloud-Based Customer Service Trends

Customer Service Trends

Customer service has become the new battleground in today’s marketplace. In fact, 97 percent of customers around the world now say that customer service makes a key difference in whether they decide to go with a brand or not, Microsoft reports.

Many of the biggest changes in today’s customer service landscape center around the mobile revolution and the corresponding shift to cloud-based services. Here are five trends that your company can leverage in order to gain a customer service edge on your competition.

Service is moving to cloud contact centers

customer

Customer service is rapidly migrating to cloud contact centers. U.S. spending on cloud contact centers stood at $868 million in 2012 and will grow to $2 billion by 2019, representing a compound annual growth rate of 17.7 percent, the International Data Corporation (IDC) projects. Driving this migration is the increasing range of communication options available to consumers, which is pressuring companies to meet rising consumer expectations, explains IDC. Companies also see advantages in moving to cloud contact centers; they are easy to deploy, requiring minimal on-premises equipment. Since cloud infrastructures are usually hosted and managed off-premise by providers, cloud contact centers are also less expensive and require fewer support staff to maintain.They can also be scaled up as business demands, a particular advantage for companies that have seasonal peaks in business.

Customer service representatives are working from home

An increasing number of call center representatives are now working from home, which is also driving migration to the cloud. Hiring remote workers benefits companies by allowing them to spend less money on on-premises space. At the same time, hiring remote workers enables companies to expand staff as needed and to employ staff from any location to serve customers anywhere in the world.

Mobile customers need omnichannel support

In today’s mobile environment, a single customer service ticket might start with a live chat conversation, move to a phone call and end with a follow-up email. An increasing number of customers also seek service through social media, which has seen an eight-fold increase in customer complaint submissions since January 2014. Twenty-five percent of customers seeking assistance now use at least two channels and 52 percent use three or four channels, according to Ovum. Providing a seamless experience across all communication channels requires a unified interface, which a cloud contact service center can provide. Companies that deliver good omnichannel support will have an advantage in customer satisfaction over their competition.

Customers want to serve themselves

customers-satisfaction

(Image Source: Shutterstock)

Another trend companies can leverage is the demand for self-service options. The majority of customers want to be empowered to handle issues themselves without help. Forrester research reports that 76 percent of customers use the frequently asked questions page of websites when seeking help, compared to 73 percent who use the telephone and 68 percent who use email, making self-service the most used customer service medium. By 2020, customers will handle 85 percent of their interactions with companies without requiring human assistance. Online knowledge bases are one way companies are delivering self-service. An increasing amount of self-service will also be delivered through voice-activated automatic speech recognition, a market companies will spend $16.7 billion on globally by 2017, BCC Research projects. Companies that provide self-service options will deliver a better user experience to customers.

Live chat

When customers require human assistance, they prefer using live chat over speaking to a representative on the phone. Preference for live chat is highest among younger consumers, with 56 percent of 18- to 34-year-olds preferring live chat for all types of service inquiries. Live chat gets better customer service satisfaction results than other channels, with 92 percent of customers reporting good satisfaction for live chat, compared to 88 percent for voice service and 85 percent for web forms and email. Companies that deliver live chat support will have an advantage over competitors who do not.

By Roy Rasmussen

Clouding Around With The Unicorns

Clouding Around With The Unicorns

The Social Unicorn

Early investors and technology consumers alike love the poignantly named “Unicorn” companies, or private startups that reach the $1 billion valuation. The most recent unicorn spotting is social media game-changer Snapchat, which was recently valued at $16 billion. According to a recent infographic from Alexa discovered via Adweek, Snapchat also proves to be one of the rarest unicorns of all.

fastest-growing-unicorns-by-industry_asset

In the technology industry, 25% of all unicorn companies are in the E-commerce vertical; social media is a distant 7th producing only 5.36% of total unicorns. The infographic shows the viral takeoff of the platform over the past few years, which says the biggest growth may still lie ahead for Snapchat, especially considering the youth of their user base. Social platforms can benefit from the exponential exposure their own platforms give them, and it looks like Snapchat has done just that.

most-popular-unicorn-industries_asset

Compared to Unicorns in other industries, Snapchat still lags behind companies like Aerospace iconoclast Space X and Deem in Big Data. This year has seen the rise and fall of unicorns like DraftKings and FanDuel, obviously competing in a different vertical, but a case in point of how a changing market or user-base can quickly make a unicorn company mythical, some never to be seen again.

By Thomas Dougherty

Conference Rooms Transforming With The Cloud

Conference Rooms Transforming With The Cloud

Cloud Meeting Place

Cloud-based video conferencing services provide organizations with the benefits of effective video conferencing technology without the CAPEX investment of infrastructure or hardware, or the costs of staff required to manage it all. In effect, these modern solutions make video conferencing accessible to everyone, from everywhere, spanning desktop computers, dedicated conference venues, and mobile devices. They also encourage use through simple, user-friendly platforms that embolden even the most tech-shy employee.

Video Conferencing Benefits for Business

video-conferencing

(Image Source: Shutterstock)

No matter the changes technology effects in business, good communication remains a cornerstone of successful companies, and high-end video conferencing tools help foster open and direct information exchange. Aside from secondary benefits such as reduced travel expenses and improved work/life balance, the increase of productivity through better communication has a direct impact on business development and success. Implementing cloud-based video conferencing tools offers more than cost savings and outsourced technical expertise, but further provide a single process for managing calls across multiple sites. The best solutions can also be relied upon to provide smooth and glitch-free video for distraction-free communication, and typically provide interoperability through transcoding, a complicated process that translates different video conferencing protocols into uniform formats. Finally, expert cloud-based managed services take care of security concerns, protecting both data and communication through high-level encryption.

Advancing Video Conferencing

RingCentral, a leading provider of enterprise cloud communication and collaboration applications, recently launched their own cloud-based video conferencing offering as a response to intricate, pricey, and confusing on-premise room video conferencing systems currently in use. In discussions with CloudTweaks, RingCentral notes, “The room video conferencing market presents an enormous opportunity for disruption. The legacy on-premise room systems are complex and expensive, which explains why this market to date has seen less than 10% penetration, according to Frost & Sullivan.

kira-makagonRingCentral Rooms, the ‘any room’ video conferencing solution, is an innovative cloud-based software application that brings high definition video solutions to businesses at much-reduced costs. We’re told, “RingCentral Rooms is a user-friendly, manageable alternative through SaaS-based licensing and the support of off-the-shelf hardware. As a result, we will see an increasing number of enterprises shifting away from legacy systems to reap the productivity and workflow benefits of our latest addition of cloud-based software.” Compatible with off-the-shelf room cameras, RingCentral Rooms is used with a simple visual iPad app, and, available in July, RingCentral Room Connector allows legacy room conferencing systems to connect with other RingCentral Rooms or ring RingCentral Meetings users via desktop or mobile devices. Asserts Kira Makagon, Executive Vice President of Innovation at RingCentral, “RingCentral Rooms is completely redefining room video conferencing with a cloud software application. We’re extending our impact beyond mobiles and desktops, and now taking our solution into conference rooms. There’s no longer the need for expensive legacy conference systems as cloud applications open up new opportunities to bring video conferencing into the corporate mainstream.”

The Global Market

Earlier this year, RingCentral Global Office launched a single global Unified Communications as a Service (UCaaS) solution designed for multinational enterprises. Already more than 170 global organizations use this solution to connect their separated workforces and by July the service will be available to a total of 24 countries. Says David Sipes, Chief Revenue Officer of RingCentral, “While the cloud is transforming business communications, the journey to the cloud requires thoughtful change management for enterprise customers.” Promoting quality business communication in modern and flexible systems, RingCentral supports mobile workforces through open, scalable, cloud-based communications, and their state-of-the-art cloud technology integrations assure better business communication without the need for costly IT overhauls.

By Jennifer Klostermann

CloudTweaks Comics
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Cloud Infographic – The Future (IoT)

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Cloud Infographic – The Internet Of Things In 2020

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Ending The Great Enterprise Disconnect

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Having Your Cybersecurity And Eating It Too

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How To Overcome Data Insecurity In The Cloud

How To Overcome Data Insecurity In The Cloud

Data Insecurity In The Cloud Today’s escalating attacks, vulnerabilities, breaches, and losses have cut deeply across organizations and captured the attention of, regulators, investors and most importantly customers. In many cases such incidents have completely eroded customer trust in a company, its services and its employees. The challenge of ensuring data security is far more…

The Security Gap: What Is Your Core Strength?

The Security Gap: What Is Your Core Strength?

The Security Gap You’re out of your mind if you think blocking access to file sharing services is filling a security gap. You’re out of your mind if you think making people jump through hoops like Citrix and VPNs to get at content is secure. You’re out of your mind if you think putting your…

Connecting With Customers In The Cloud

Connecting With Customers In The Cloud

Customers in the Cloud Global enterprises in every industry are increasingly turning to cloud-based innovators like Salesforce, ServiceNow, WorkDay and Aria, to handle critical systems like billing, IT services, HCM and CRM. One need look no further than Salesforce’s and Amazon’s most recent earnings report, to see this indeed is not a passing fad, but…