Category Archives: SaaS

THE WEEK IN TECH: It’s Tough At The Top

THE WEEK IN TECH: It’s Tough At The Top

Tech News Stories

It’s been a difficult week for a number of technology industry giants who were placed under the spotlight and forced to concede that not everything has been going as smoothly as they would have hoped. Perhaps no-one in tech has had a tougher week than Elizabeth Holmes, the CEO of blood lab startup Theranos, who was forced to respond to a Wall Street Journal story which claimed that US Health Regulators suggested they may have to ban them “after concluding that the company failed to fix what regulators have called major problems at its laboratory in California.”

Holmes claimed to be ‘devastated’ by the accusations and promised to dig in and fix the issues at the lab, but many were skeptical that Theranos would be able to bounce back, and viewed her interview on MSNBC as a PR disaster.


Another high-profile CEO who was forced to admit that they were not successful was Yahoo CEO Marissa Meyer, who has been trying for a number of years to revitalize the one-time search titan with very little success. Yahoo

A sale of the company now appears to be a certainty, and the deadline for interested bidders was passed this week. Nevertheless, shareholders were encouraged by the better-than-expected results, as well as the news that Meyer was focused on the sale, and not trying to fight it.

Britain’s Daily Mail, the mobile provider Verizon and various other heavyweight stakeholders have all been named as interested buyers, but the Yahoo leadership has decided not to name names. They have publicly stated that they are moving as fast as they can and won’t be providing any further updates, but that there is a ‘a defined, aggressive calendar’ to move the sale forward.


Another industry stalwart undergoing a shakeup is the chip-maker Intel, who made waves with the announcement that it was cutting 11% of its workforce and choosing instead to “accelerate its evolution from a PC company to one that powers the cloud and billions of smart, connected computing devices.” Wired magazine put forward a very thoughtful piece which came out in support of this strategy, arguing that is exactly what Intel should be doing. “Considering that the PC market is dying and that Intel had never really been successful as a chipmaker for mobile phones, Intel is right to restructure (and remarket) itself as a cloud company. According to research IDC, Intel controls 99 percent of the market for chips that drive computer servers. So for now, that’s Intel’s future.”

The company is determined to secure its future with the Internet of Things, yet at this stage no one organization is really dominant in an industry that is still more theoretical than factual, so for now data centers are a smart bet for Intel.

Netflix and Amazon

Two other global players who saw things get a bit tougher this week are Netflix and Tesla. While Netflix has recently extended its brand across the globe by opening up over 130 markets for its streaming services, the news that Amazon is about to offer a cheaper global streaming service has put the dominance of the Netflix brand in doubt. And in the world of electric cars, China’s Le Holding Co announced its all-new electric car called LeSEE which will be unveiled at the Beijing Auto Show next week. China is a huge prize for the auto industry and any one company that can dominate there in electric cars looks certain of a very bright future.

Clearly, the stakes are higher than ever and a lot can change in a week, but it seems certain that no companies can rest on their laurels in the hyper-competitive tech world of today.

By Jeremy Daniel

An Old Recurring Revenue Model Gains New Converts

An Old Recurring Revenue Model Gains New Converts

An Old Recurring Revenue Model

Due to a range of market forces, a recurring revenue model that’s been used for decades in industries such as airplane manufacturing is undergoing a resurgence. Widely referred to as outcome-based pricing, output-based pricing, and performance pay, it offers companies a compelling way to stand out in a crowded field. Here’s a quick look at what it involves and what it takes to make it work.

With outcome-based pricing, people don’t buy products and services. Instead, they purchase the results those products and services make possible.

It’s not a new idea. For example, the concept of “Power by the Hour” for jet engines first arose in the 1960s. Customers no longer had to buy engines. Instead, they bought the outcome of owning an engine: guaranteed hours of operational performance. As part of the agreement, the engine makers took care of all maintenance and repairs.


(Image source: betto rodrigues / Shutterstock)

Rolls Royce uses the same pricing method today with its TotalCare program, as do other engine manufacturers such as GE and Pratt & Whitney.

Why outcome-based pricing works

In today’s age of soaring customer expectations and increasing product commoditization, the idea of paying only for results is taking off. For companies, it provides more than ongoing, predictable revenues. Because they’re directly responsible for positive outcomes, it also deepens their relationships with customers in ways other pricing models don’t. It makes them collaborators in their customers’ success.


Here are a few examples of how various industries are using this strategy in new ways:

  • IT outsourcing and managed technical services. Traditionally, customers of services such as outsourced network management pay for labor and resources (aka “time and materials”). But increasingly, through the use of performance-based contracts (PBCs), they now have the option to pay for quantifiable results, such as the number of security vulnerabilities patched or mobile devices supported or the average network uptime achieved.
  • Printing services. With Managed Print Services from Xerox, customers no longer have to pay for printers, toner, and maintenance. Instead they buy only what they really want—successfully printed copies. Xerox takes care of everything else. This same output-based pricing model is found in many “as-a-service” industries today.
  • Heating and air conditioning (HVAC). For years, Trane has offered customers an alternative to up-front capital expenditures for HVAC equipment and services. Through its PACT™ contract (Performance Agreement for Comfort from Trane), customers pay instead for guaranteed annual energy savings. Trane handles all project management, maintenance, and performance monitoring.
  • Truck fleets. With MAN, a German truck and bus manufacturer, fleet operators don’t have to purchase vehicles or deal with maintenance. Instead, for a small fee per kilometer, they get the outcome of truck ownership—access to trucks that are always available, in top condition, hassle-free, and fuel-efficient.

Key considerations

For all of its benefits, outcome-based pricing works well in only certain circumstances. For example, outcomes should be quantifiable and not subjective (e.g., cost savings, specific tasks performed, or benchmarks reached). Here are a few more criteria to consider if you want to know if this strategy is worth pursuing:

  • Direct connections. A direct line of connection needs to exist between a service and the business results it delivers. Determining precise cause and effect can be murky with complex services involving multiple suppliers and vendors.
  • Detailed agreements. Agreements must cover such granular details as what constitutes a successful outcome, who makes that determination, and what happens when outcomes fall short.

If your business can take advantage of outcome-based pricing, it’s well worth exploring. It gives you unique leverage in creating long-term repeat revenues. After all, when you offer customers positive outcomes, chances are they’ll want to buy them over and over again.

By Tom Dibble

Gathering Intelligence From The SaaS Product Manager

Gathering Intelligence From The SaaS Product Manager

The Data Collector

How to Collect Feedback from Users that is Valuable for the Product Team

Gathering customer feedback is one of the key responsibilities of a SaaS Product Manager. In agile development, customer feedback allows SaaS product teams to stay responsive to changes in customer opinion. So when retrieving customer feedback, it pays to have a strategy. That will provide you with the most valuable feedback. Customer input is extremely valuable, and how you interpret it can make or break your product.

To help you avoid the pitfalls, we’ve compiled key tips on how to get product feedback, how to get the most insight from each source, and what to do with the feedback you receive.

Cloud Computing Comic

Don’t be Afraid to Pick up the Phone

Most of the time, customer feedback will not just come to you. You have to go out and get it. So don’t be afraid to directly ask users for their input. However, most people ask in the wrong place. It should be quick and easy for a user to give you feedback. For example, you should not ask users to make yet another username and password to submit comments. Most users would rather not submit feedback than fill out forms to create a profile. Why not pick up the phone?

Capturing the Feedback of Shy Users


(Image Source: Shutterstock)

Encouraging users to focus on the positive can also help generate meaningful customer feedback. Typically, people vote for things they have a positive experience with. So on feedback pages, allow users to upvote posts from other users they agree with, while paying close attention to their comments. This is an elegant way to sift through vocal minorities and identify the more valuable shy majority. As last resort you can use technologies that proactively drive the users step by step to providing answers to yes/no questions.

Look for Patterns – Identify Minority Opinions

It does not make sense to make serious decisions based upon the first instance of customer feedback. If one user is particularly vocal about his opinions, be wary; his feedback may not be representative of the majority of customers. It doesn’t make sense for most customer feedback to be acted upon the first time it comes up. There will always be outliers.

Do you have a user who complains frequently about the user interface? Their opinions may not be as valuable as you think. This should however be taken as your first impression on your subject. An impression is when someone sees/hears something; in marketing this is commonly an advertisement.

Very few people act on the first impression, so you need to try to get more impressions. It’s the same with feedback. The next time a customer complains about the user interface bring it up again. After a pattern of these impressions can be established, only then should you bring it up with the product team.

Act on Feedback – Show Them You Care

If you take all your user’s input and lock it up, then collecting it is worthless. Make sure that the product team is “in the know“. Have the product team sit on a call with a customer so that they can sit and listen to user feedback.

When valid patterns in customer feedback have been identified, make sure there is an escalation process in place for these comments. Pre-scheduled feedback meetings between the product team and customer service managers are particularly helpful in identifying areas for improvement. Take a set number of the most popular stories and pain points for your users — do not bring requests to these meetings.

In the words of Henry FordIf I had asked people what they wanted, they would have said faster horses.” So focus on the pain points themselves instead of solutions the customer asks for. When going into these meetings, it helps to have the right attitude. Not everything will be implemented, so saying “no” to some pain points in the short-term is a compromise that must be made.


(Image Source: Shelby GT 500E Super Snake, 1968 – Sergey Kohl/Shutterstock)

Listening to users is one thing, but acting on them is another thing entirely. Most customers actually do not really expect companies to make concrete changes to their SaaS applications, so doing so will help you stand out.

Customer feedback is an incredibly valuable resource for your product team, and it’s out there waiting. Even though it takes some finessing, your users want to express their feelings and ideas with your company. If the voice of your customers is ignored or unheard, their discontent festers and gets worse. Eventually, getting out of touch with your users will cause you to lose them.

By Boaz Amidor

Working With Cloud White Label Partners

Working With Cloud White Label Partners

Cloud White Label Services

Sponsored by CloudMGR

The benefits of consolidating your cloud to one of the giants such as AWS, Microsoft Azure, and Google Cloud are improving as competition increases, with pricing wars between the service providers meaning better savings for businesses utilizing these services, and an abundance of features at user fingertips as each vendor works to one-up their challengers. Many consider Amazon the clear leader with nearly ten years in the market, followed closely by Azure, but frankly, just about all of these providers are working hard to foster their own success, and that means substantial advantages for their users.

Choosing a Provider

Prices continue to drop, though at a lesser rate than years gone by, and leaders are likely to focus on total cost of ownership in the future. However, what was the cheaper service last week could be undercut this week so while it’s important to choose a package that’s cost effective for your organization, in the cloud provider wars costing isn’t likely to be a defining characteristic. Though generally offering similar capabilities with regards to networking, computing, and storage, there are a few distinguishing factors that separate providers.


The extensive AWS offering linked with their flexibility and openness is a definite plus though the sheer scale of the AWS offering can be difficult to navigate. Microsoft Azure may be a better choice for hybrid cloud solutions as it links into Microsoft on-premises systems well but where AWS offers a host of options for supporting other platforms, Azure is more constrained. Google has shown promise in performance and networking with their cloud offering, but Patrick McFadin, Chief Evangelist for Apache Cassandra at DataStax, believes their lack of understanding of the enterprise market is holding them back. Moreover, Google’s international data center footprint puts them about two years behind their competitors, though it’s been suggested they will be addressing this deficiency in the future. Tackling the public/private debate, IBM is encouraging a hybrid and private cloud via Bluemix, which appeals to organizations not sold on the public cloud concept.

White Label Solutions

Whichever platform you choose, it should be understood that every other organization out there is also making the best use of these same tools. And this is why white label solutions are so attractive. White label services allow customers to rebrand and sell cloud provider management tools under their own personal business umbrella, better differentiating their brands while maintaining healthy margins. Forrester analyst Dave Bartoletti has suggested that this needn’t merely be used as a way of distinguishing oneself on the cloud platform itself but instead applied to improve other products and services offered.


(Image Source; Shutterstock)

CloudMGR’s new line of products for AWS is targeting enterprise clients, Telco’s, managed service providers, and distributors with a white label service allowing customers to repackage CloudMGR services as in-house products with their own services included. A highly flexible solution allowing organizations to provide a customized view and experience of AWS service, CloudMGR’s white label solution offers a unique branded billing view for customers or divisions within an organization, and the extended version with also provide full management and automation capabilities. Use cases might include an MSP managing the production servers while the development team operates the development test environment. Many commentators believe the future of internal IT departments is to act like an MSP to their business units; CloudMGR provides the system to allow this. Customers can then use the billing chargeback functionality of the self-service portal or both.

Helping users manage multiple cross-region AWS accounts from a single interface, CloudMGR saves time and money as it empowers customers to expertly leverage AWS public cloud platform.

By Jennifer Klostermann

New Smartphones From Apple, Samsung and HTC Promise To Light Up 2016

New Smartphones From Apple, Samsung and HTC Promise To Light Up 2016

New Smartphones from Apple, Samsung and HTC

(Sponsored post courtesy of Verizon Wireless)

The launch of the Galaxy S7 Edge at the Mobile World Congress in Barcelona during February was the first shot in a vintage year for mobile phones. The S7 is an incredible piece of hardware, but launches from HTC and Apple later in the year are likely to give Samsung sleepless nights in the battle to be crowned best phone on the market.

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cloud_173But while the hardware makes battle for top spot, Verizon was able to clinch its fifth consecutive title as ‘best wireless provider’ from mobile network analysts RootMetrics, making it the obvious choice when deciding which carrier to partner your new mobile device with.

Today’s mobile devices are so sophisticated that, as consumers, we barely acknowledge that the devices we carry around with us all day long are such masterpieces of form and function that, to quote Arthur C. Clare, ‘they are barely distinguishable from magic’.

Let’s take a closer look at the latest crop of mobile phones and what they are offering:

Samsung Galaxy S7 Edge

It was not too long ago that pundits were predicting that the South Korean giants of technology had lost their edge, that they were all out of ideas and that their best years were behind them. What a difference a killer launch of a killer product makes! The new flagship mobile from Samsung, the Galaxy S7 Edge, has been universally praised as the standard bearer of what a mobile phone can achieve.


An incredible new 5.5-inch HD quad screen brings deep blacks and rich colours to life with the click of a button. The camera has also been improved considerably, and the 12.1MP camera is superb under low-lighting conditions. There’s so much more: from great waterproofing to improved audio, some amazing leaps forward in terms of virtual reality, as well as 4GB of RAM to run all the gaming that the company is betting heavily on for the future.

Right now, it’s safe to say that this is the phone to beat.

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HTC 10

What was once an easy sell has become that much more difficult. HTC devices were consistently rated as world-class, but never quite managed the leap to into mass consciousness that Apple and Samsung got right. Their last great phone was the HTC ONE M8 in late 2014, but all indications are that the company is hoping for big things with the launch of the HTC 10 in April.


Leaks are reaching the press about a Super LCD 5 Screen and a 3,000 mAh battery which would match the Galaxy S7’s power source. Add to that a 5.15-inch Quad HD Display, and a camera which the company is boasting is ‘world first, world class technology’ and you have a phone that could return HTC to the top of the table.

Watch the press closely for details. We’ve got a good feeling about this one.

iPhone S7

Of course, whenever conversation turns to the state of the mobile phone market, people inevitably begin to wonder what tricks Apple has up its sleeve. The rumor mill is never silent when it comes to the colossus from Cupertino, so what are people talking about right now?

Well, there’s every indication that the next iPhone will feature 4k video recording, which will make the video capabilities simply sublime. With the recent release of a critically-acclaimed feature film, Tangerine, that was shot entirely on an iPhone 6, it’s going to be harder and harder to justify buying a separate video camera when your phone is that good at capturing video.

There is also talk of full wireless charging by 2017 for all new iPhones, and of the new iPhone being stripped of its headphone jack. Macrumors reports that “Eliminating the headphone jack will give Apple more internal space for other components, and Apple will also keep the device slim with the continued use of in-cell panels and TFT-LCD display technology.” Headphones will be connected through the lightning port, or via Bluetooth going forward.

Wireless Carrier


(Image Source: Shutterstock)

No matter whether you go with Samsung, HTC or Apple, all the great hardware in the word can’t do you much good if you’re being held back by the quality of your wireless. The device and the service provider are two sides of the same coin. That’s why Verizon was so delighted to be named as the number 1 in overall network performance in the National RootScore Report for reliability, data and call performance, as well as network speed (for the fourth year in a row).

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While companies like Apple, Samsung, Sony and many more continue to deliver jaw-dropping devices with incredible features, consumers should demand the same levels of service from the networks responsible for carrying the content and data.

By Jeremy Daniel

How Successful Businesses Ensure Quality Team Communication

How Successful Businesses Ensure Quality Team Communication

Quality Team Communication 

(Sponsored post courtesy of Hubgets)

Successful team communication and collaboration are as vital to project and overall business success as the quality of products and services an organization develops. We rely on a host of business tools to ensure appropriate customer interactions, sound product manufacturing, and smooth back-end operations. However, the interpersonal relationships and communication between teammates are sometimes overlooked or taken for granted to be self-sustaining and sufficiently fortified.

The Roots of Miscommunication

Humans are the most complex systems in any organization. Each individual with their own set of tools and goals, combined into a team which, theoretically, works towards reaching the same objectives. The difficulties of nonverbal communication, misaligned perceptions, and lack of ownership are often intensified because of multi-channel communication tools forcing a pick-and-choose approach to information gathering. This disconnected form of interaction expects individuals to piece together bytes of specific information into one comprehensive message, wasting valuable time, and often resulting in misperception.

How Miscommunication Obstructs Business Goals


(Image Source: Shutterstock)

The results of this miscommunication are time delays, inefficient service delivery, and inadequate project outcomes. Employees who don’t understand their roles are bound to perform poorly, leading to delayed project deliveries and finally company losses in the form of customers and profits. Complications or drawn-out communications also result in slow performance, delaying sales and service processes, and so hindering company performance and growth. Finally, poor or ineffectual communication triggers employee frustration, and as studies show time and again, an unhappy workforce leads to a failing business.

Building Good Team Communication

But it’s not all doom and gloom. Miscommunication is easily avoided, and implementing the right tools and processes means not merely the avoidance of misperception but enhancement of quality communication. Implementing one inclusive communication tool, tailored to team operations, ensures teammates are connected and engaged, well-informed, and intimately involved both in business processes and with customers. It’s imperative that the solution implemented for internal and external communication runs as an aggregator of company information, ensuring access to such data by the entire team. Business process information can be automatically stored and easily tracked to avoid dissemination or complete loss.

Employing one of today’s better communication tools means more than placing voice, video and chat solutions at the hands of teams. Hubgets, the app designed to foster a collaborative culture within organizations, extracts, centralizes and makes accessible the information exchanged by employees both individually and at company level through voice, video, one-on-one or group chat, and file transfer. By keeping team communication transparent, the app automatically creates a nucleus of company knowledge which empowers team members to make informed decisions and act fast. For example, employees no longer need to rely on ‘informative’ meetings, which are often both repetitive and time-consuming because they have access to group chats that collect and preserve project and tasks contributions for swift communication and future reference. Pertinent meetings can be more focused, less time consuming, and results driven, thanks to collaboration shortcuts that adequately inform and prepare employees.

Hubgets, a provider of one such solution, ensures instant team and customer connection through voice, video and chat, simplifying collaboration and eradicating miscommunication for enhanced business operation and improved customer satisfaction.

By Jennifer Klostermann

Automation of Access Management Means a Happier IT Staff

Automation of Access Management Means a Happier IT Staff

Automation of Access Management

One of tasks that your IT department probably really dislikes is managing the in-house and cloud user accounts and passwords for all of the employees in the company. Though this is usually an easy task, it is extremely mundane and time consuming, especially for a company that has frequent movement of employees. For a highly technical employee, who has a great deal of knowledge, having them handle account management is a waste of a resource for the company. These employees should spend their time focusing on more technical issues and complex projects for your organization.


(Image Source: Shutterstock)

So how can you get your IT department to mind when they are asked to perform tasks related to a user’s account or password? Many solutions are out on the market that can assist with this process and allow the IT department to focus more of their time on technical issues and projects. The following are a few ways to if not love user management then at least like it a bit more.

Allow for account creation and overall management from one single place

Probably one of the most frustrating parts of account management is setting up a new account for an employee in each and every in-house and cloud application. The admin needs to access each application enter the employee information and set their access rights. Chances are that the new employee will need numerous accounts to start their job, and will be left waiting for a few days for the correct access.

An identity and access management (IAM) solution allows for this process to be completely automated. By automating, an individual only needs to enter the employee information in the HR system, check off which applications they should have created for them and voila, new accounts. These solutions work seamlessly for both in house and cloud applications, so any type of application or system your company uses can be easily integrated.

No more headaches from time sensitive requests

The other frequent request is for additional access, accounts or resources created for an employee. An employee often needs to contact a manager or admin if they need access to an application or to make a change to their account. If this request is time sensitive, the employee may continually contact the manager to check up on the progress and see if the change is being implemented. Now imagine these emails coming in from more than one employee saying they need a change as soon as possible.

This process can also be automated and streamlined. Workflow management in an IAM solution allows a workflow to be set up for all of these requests. As an example, an employee needs access to certain application for a project they are working on. They simply make the request in the employee portal and it is routed to the correct person. That person can either accept or deny the request. If accepted, the change is automatically made and the employee will have immediate access. This eliminates the need for anyone to contact the IT department or an account admin to request the change. Workflow works seamlessly with in house and cloud applications so changes can be easily made to both.

Then, if an employee wants to check on their request, they can view the progress in their portal instead of contacting the admin directly. So, admins no longer need to be repeatedly contacted to ask if the change has been made.

Frequent calls for the same issue

What about all of the password issues that the IT department is usually asked to help with? Many IAM solutions also work seamlessly with password management so that these issues can also be drastically reduced. Employees often call in to have their password reset for one or more of their applications when they forget them or are locked out of their accounts. This, like the account change request, is very simple to fix, but becomes time consuming when many employees are requesting fixes for the same issue.


The most popular fix to these issues is to implement password management solutions. Solutions such as a self-service password reset software have been adapted to be helpful to those using cloud or in house applications. This type of solution allows end users to reset their own passwords without having to contact the help desk. Employees can reset their passwords at any time, from any location — even from their mobile devices such as smartphones and tablets.

With all of the accounts that employees need to access every day, they may find it difficult to remember several sets of complex passwords. Single sign-on solutions have also been adapted to work in conjunction with cloud applications. SSO allows users to login in once with a single set of credentials and thereafter gain access to all other applications they are authorized for, easily resolving the issue of needing to remember multiple passwords.

These solutions allow the IT department to focus on actual technical issues within the organization so that they don’t keep getting asked to perform mundane easy tasks that might be taking up a large percentage of their time. With IAM solutions these tasks can be easily automated making the process better for everyone involved, and resulting in a happy IT department.

By Dean Wiech

The Growing Hybrid Cloud And Its Possibilities

The Growing Hybrid Cloud And Its Possibilities

Hybrid Cloud Possibilities 

A recent Tech Pro Research survey found that 68% of respondents were either using or considering using the hybrid cloud, and cutting down hardware costs while still expanding their data centers was their main reason. On the other side of the spectrum, only 1% of respondents believed they wouldn’t make use of the cloud in the coming five years.

Hybrid Cloud Solutions

As organizations recognize the value of cloud services, the demand for hybrid cloud services has increased, though how often this is by choice and how often due to vendor persistence is uncertain. Broadly, most people understand the concept as a commingling of public and private clouds. Says Mary Shacklett, Tech Pro Research author, “Whether or not these respondents understand the technical mechanics of a full-bodied hybrid cloud, most understand the business value proposition that the hybrid cloud concept offers. With a hybrid cloud philosophy, business and IT decision makers know that they can tap into different IT resources, whether internal or external, for services. For example, if you want a certain vendor’s HR/benefits system and the vendor only offers a version of the system in the cloud, it might make sense to join the vendor’s cloud to obtain the capabilities that you want. If you are running out of storage for your data but you don’t want to invest in more storage for data that is seldom used, considering a public cloud vendor with secure storage and strong governance can be a practical, convenient and economical way to address the problem.


(Infographic Source: ZDNet)

Since the hybrid cloud combines public and private cloud networks, organizations with a reasonable private cloud infrastructure already in place are often more comfortable simply extending into the public cloud through hybrid cloud services than switching wholly over to public cloud solutions. Some industry specialists feel that private cloud solutions haven’t kept up with public cloud solutions, but notes Gartner analyst Lydia Leong, “Not everything can or should be cloud.” One suggested solution is hybrid IT, a strategy that enables existing non-cloud infrastructure to run alongside public cloud infrastructure, and migrate as necessary. Says Leong, “There are these inflection points that might push you towards moving into the cloud. But otherwise you’re fairly likely to move in a hybrid IT fashion for quite some time.”

Data Integration & the Hybrid Cloud

Data integration with the hybrid cloud is one of the bigger struggles organizations have to manage, as it becomes necessary to move data on demand but still maintain independence, security, uniformity, and ease of use. Latency is often a serious problem that affects data mobility though the caching of data and implementation of high-speed networks can assist. Moreover, as the replication of data results in multiple copies, the tracking of the latest versions is another hurdle organizations need to consider. It’s important that the most current data can always be tracked and protected as well as restored, if necessary, from backups. In order to make best use of the hybrid cloud, data mobility and protection are two essential components architects need to address before any integration is attempted.

By Jennifer Klostermann

CloudTweaks Comics
Cloud Infographic – DDoS attacks, unauthorized access and false alarms

Cloud Infographic – DDoS attacks, unauthorized access and false alarms

DDoS attacks, unauthorized access and false alarms Above DDoS attacks, unauthorized access and false alarms, malware is the most common incident that security teams reported responding to in 2014, according to a recent survey from SANS Institute and late-stage security startup AlienVault. The average cost of a data breach? $3.5 million, or $145 per sensitive…

Cloud Infographic: Security And DDoS

Cloud Infographic: Security And DDoS

Security, Security, Security!! Get use to it as we’ll be hearing more and more of this in the coming years. Collaborative security efforts from around the world must start as sometimes it feels there is a sense of Fait Accompli, that it’s simply too late to feel safe in this digital age. We may not…

Security and the Potential of 2 Billion Device Failures

Security and the Potential of 2 Billion Device Failures

IoT Device Failures I have, over the past three years, posted a number of Internet of Things (and the broader NIST-defined Cyber Physical Systems) conversations and topics. I have talked about drones, wearables and many other aspects of the Internet of Things. One of the integration problems has been the number of protocols the various…

A New CCTV Nightmare: Botnets And DDoS attacks

A New CCTV Nightmare: Botnets And DDoS attacks

Botnets and DDoS Attacks There’s just so much that seems as though it could go wrong with closed-circuit television cameras, a.k.a. video surveillance. With an ever-increasing number of digital eyes on the average person at all times, people can hardly be blamed for feeling like they’re one misfortune away from joining the ranks of Don’t…

Achieving Network Security In The IoT

Achieving Network Security In The IoT

Security In The IoT The network security market is experiencing a pressing and transformative change, especially around access control and orchestration. Although it has been mature for decades, the network security market had to transform rapidly with the advent of the BYOD trend and emergence of the cloud, which swept enterprises a few years ago.…

Using Cloud Technology In The Education Industry

Using Cloud Technology In The Education Industry

Education Tech and the Cloud Arguably one of society’s most important functions, teaching can still seem antiquated at times. Many schools still function similarly to how they did five or 10 years ago, which is surprising considering the amount of technical innovation we’ve seen in the past decade. Education is an industry ripe for innovation…

Digital Transformation: Not Just For Large Enterprises Anymore

Digital Transformation: Not Just For Large Enterprises Anymore

Digital Transformation Digital transformation is the acceleration of business activities, processes, and operational models to fully embrace the changes and opportunities of digital technologies. The concept is not new; we’ve been talking about it in one way or another for decades: paperless office, BYOD, user experience, consumerization of IT – all of these were stepping…

Why Security Practitioners Need To Apply The 80-20 Rules To Data Security

Why Security Practitioners Need To Apply The 80-20 Rules To Data Security

The 80-20 Rule For Security Practitioners  Everyday we learn about yet another egregious data security breach, exposure of customer data or misuse of data. It begs the question why in this 21st century, as a security industry we cannot seem to secure our most valuable data assets when technology has surpassed our expectations in other regards.…

Are Cloud Solutions Secure Enough Out-of-the-box?

Are Cloud Solutions Secure Enough Out-of-the-box?

Out-of-the-box Cloud Solutions Although people may argue that data is not safe in the Cloud because using cloud infrastructure requires trusting another party to look after mission critical data, cloud services actually are more secure than legacy systems. In fact, a recent study on the state of cloud security in the enterprise market revealed that…

Lavabit, Edward Snowden and the Legal Battle For Privacy

Lavabit, Edward Snowden and the Legal Battle For Privacy

The Legal Battle For Privacy In early June 2013, Edward Snowden made headlines around the world when he leaked information about the National Security Agency (NSA) collecting the phone records of tens of millions of Americans. It was a dramatic story. Snowden flew to Hong Kong and then Russia to avoid deportation to the US,…

Choosing IaaS or a Cloud-Enabled Managed Hosting Provider?

Choosing IaaS or a Cloud-Enabled Managed Hosting Provider?

There is a Difference – So Stop Comparing We are all familiar with the old saying “That’s like comparing apples to oranges” and though we learned this lesson during our early years we somehow seem to discount this idiom when discussing the Cloud. Specifically, IT buyers often feel justified when comparing the cost of a…

Having Your Cybersecurity And Eating It Too

Having Your Cybersecurity And Eating It Too

The Catch 22 The very same year Marc Andreessen famously said that software was eating the world, the Chief Information Officer of the United States was announcing a major Cloud First goal. That was 2011. Five years later, as both the private and public sectors continue to adopt cloud-based software services, we’re interested in this…


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