Category Archives: Security

Cloud Infographic – Working Toward A Positive Cloud Experience

Cloud Infographic – Working Toward A Positive Cloud Experience

Positive Cloud Experience

Cloud computing offers tremendous value to Enterprise businesses and even allows small and medium businesses to compete by providing solutions that were previously out of reach because of the cost.

Here are five ways to help you find the best cloud solutions for your business.

  • Security is one of the biggest concerns in cloud computing because you have no handle on your data. This includes the physical security of the infrastructure that holds your data. Does the vendor have contingency plans for natural disasters or even terrorist attacks? Find out how often they back up and how you can recover your data and how quickly.
  • Find out which aspect of cloud computing is best for your business. Infrastructure-as-a-service or utility computing is best if your business needs infrastructure like databases and file servers. Platform-as-a-service serves organizations that also provide some IT services to smaller clients or runs certain computing platforms in order to carry out their business processes. Software-as-a-service is best suited for small businesses that may not be able to afford all the licenses that they may need if they bought individual software packages.
  • Do an extensive audit of your business processes and determine which aspects of it are in dire need of change. Not everything needs to be changed, some things already work best in the way they already are and changing that may even be bad for productivity. So you must first find out which aspect needs to be placed on the cloud. If you are a small business without a dedicated IT department and with no resources to grow such a department, then it really makes sense to outsource your IT needs on the cloud.
  • Availability is the next question that should be asked when you have determined the computing need and are considering vendors. Will the service be available especially when you need it the most? What is their track record when it comes to availability and downtime?
  • Performance should not be left to “okay” at bestPerformance has always been an issue even when using in-house services, so why settle for less when going on the cloud? Make user that your provider is able to provide performance on top of affordability.

Below is an excellent infographic courtesy of RapidValue which highlights some interesting points for Enterprise Cloud adoption.



By Abdul Salam

IT Security – Are YOU At Risk?

IT Security – Are YOU At Risk?

IT Security Concerns

If you’re a regular reader of this site, you don’t need to be told how important IT security and risk management is for businesses big and small. For whatever reason, many small to medium sized enterprises (SME’s) don’t seem to have gotten this memo. It’s a good thing there is a fair bit of buzz this week surrounding the RSA Conference in San Francisco with the focus on IT Security services and education.

Today, we’ve discovered an eye-opening Infographic produced by Entechus that goes into some concerning detail.

According the Infographic from Entechus:

  • 66% of SME’s have reported experiencing cyber attacks in the last 12 months.
  • 83% of these small businesses reported not having a cyber security plan.
  • Cyber attacks on SME’s have increased by 300% in the last year.
  • 1 out of 5 small businesses experiences a cyber attack each and every year.
  • 90% of SME’s don’t use data protection for company and customer information.
  • Only 20% of small businesses plan to increase their budget for IT security in 2015.

As we’ve reported in the past, even large corporations like Sony are susceptible to crackers and black hat hackers. Most recently, millions of users of Microsoft OneDrive and Uber are at risk.

From The Daily Mail UK: “Bug found in apps including Uber and Microsoft’s OneDrive is leaving MILLIONS of users vulnerable to hackers. Estimates suggest around 1,000 iPhone and iPad apps like Uber, OneDrive and Flixster are vulnerable with software called AFNetworking used by developers

One thing’s for certain, the amount of hackers with malicious intent will only continue to increase as new technology emerges. What do you think? What will it take for SME’s to catch up and realize that the time to secure all of their sensitive customer and company data is right now?


By Jason Sander

Considerations For Your Business’ Cloud Computing Plans

Considerations For Your Business’ Cloud Computing Plans

Your Business’ Cloud Computing Plans

While you can easily access your cloud data from any spot in the world, you must be rather cautious when using it within your business. You must keep your access plans for your cloud network in check so you will not be at risk of having your data becoming compromised at any point.


  1. Manage your passwords the right way.

As useful as passwords can be for your cloud access needs, you must be careful when going anywhere with such passwords. In addition to having complicated or detailed passwords that are hard to predict, you must also use several passwords within your cloud. You can add different passwords for specific access points or even have different passwords for specific accounts that want to reach your cloud setup.


  1. Use a two-factor authentication plan.

A two-factor authentication plan can work by using two different steps in the login process. For example, you can start by working with a password. After that, you can enter in a particular PIN or other code that has been generated through something like a private email or text message. You could even use a fingerprint swipe if you’ve got a mobile device with a touchscreen and the capacity to read such a movement. Anything that adds an extra layer of authentication will always come in handy.

  1. Find the best possible encryption program for your cloud.

A good encryption program may help to scramble all data that is on you network while descrambling it when the right login standards are used. A quality 256-bit setup may be perfect for your security needs. This ensures that your data is protected and will only be read by those who have legitimately logged into your account. This is especially critical for businesses that might have sensitive bits of data on their cloud networks.

  1. Delete old files when you are done using them.

The access standards that you’ll use for individual files must be reviewed too. You must delete old files when you are done using them and you no longer have a need for them. This is to keep others who have access to your cloud setup from accessing data that may no longer be relevant or useful. While it is true that you will have an extensive amount of space to work with when storing things on the cloud, that does not mean that everything related to your business has to be there all the time.

  1. Watch for any automatic log-off features.

Try to find an automatic log-off feature on your cloud program. This feature will automatically sign a user off after the program interface or device is closed or turned off.

If this is utilized then the user will have to log back into the cloud program if the device is ever restarted or if the program was shut down or closed for any reason. This might sound inconvenient to some but it’s critical as it ensures that the program will not stay active even if it has been closed off. This is to reduce the potential for unauthorized users to get into your cloud system.

  1. Be selective about who you share your cloud access data with.

This sounds like a sensible rule of thumb but it’s one that must be emphasized. You must make sure you only share your cloud access data with those who are easy to trust and actually associated with your business. Don’t just go out there and give your cloud access information to anyone. Only let people within your business know how to log into your setup.

Your plans for cloud computing need to be explored with care. As great as it can be, you must make sure you are cautious when allowing people to access whatever you have on your cloud network.

By Sameer Bhatia

Gartner: CEOs Realize The Cloud Is Where New Disruptive Industry Platforms Get Created

Gartner: CEOs Realize The Cloud Is Where New Disruptive Industry Platforms Get Created

Gartner CEO and Senior Business Executive Survey

Survey Points to Positive Business Conditions and Accelerating Technology Innovation in 2015

STAMFORD, Conn., April 21, 2015 — Most CEOs expect positive business conditions and accelerating technology innovation in 2015, according to a recent survey by Gartner, Inc. The 2015 Gartner CEO and senior business executive survey found that growth remains a top priority and technology-related change is viewed as the primary tool to achieve that growth in 2015 and 2016.

The Gartner CEO and senior business executive survey of 400 senior business leaders in user organizations worldwide was conducted in the last quarter of 2014, asking questions about 2015 and 2016. Most responding organizations were those with annual revenue of $1 billion or more. The survey results show that business conditions are good — though not spectacular — and stability is good enough to enable strategic investments.

Each year we ask CEOs to state their top five business priorities and this year growth was once again the top priority,” said Mark Raskino, vice president and Gartner fellow. “However, explicit mentions of growth were down from last year. We attribute this decline not to less interest in growth, but rather to increasing interest in the mechanism that will create it.

The second-most-important category of business priority for 2015 and 2016 is technology related. This is the highest position we have ever seen for technology in this survey and it’s our firm belief that CEOs are more focused on this area than at any time since 1999,” said Mr. Raskino. “When we examine the subtext of the responses, the purpose of CEOs’ interest in technology becomes immediately obvious. Over half of the responses relate to revenue- and growth-related technology issues such as multichannel, e-commerce and m-commerce.

Customer-facing and analytics capabilities remain in the foreground for most of the survey respondents. When it comes to top technology investments over the next five years, 37 percent of respondents ranked customer engagement management (CEM) as the leading technology-enabled business capability, followed by digital marketing at 32 percent and business analytics at 28 percent.

Cloud-based business also now has high recognition, as CEOs come to realize that the cloud is where new disruptive and controlling industry platforms get created. However, the standout finding from this year’s survey was the meteoric rise of the Internet of Things, a term that barely garnered any recognition in previous years.

With digital starting to fundamentally change the nature of industries, CEOs’ security and risk concerns are rising. Seventy-seven percent of survey respondents agreed with the statement that “The digital world is creating new types and levels of risk for our business,” and 65 percent felt that “Investment in risk management practices is not keeping up with new and higher levels of risk.”

Although this was a partly prompted finding, we also saw strong evidence of this rising concern elsewhere in the responses,” said Mr. Raskino. “CEOs are right to be concerned. As products and services become digital they add far greater utility for the customer but also far greater power for those dark forces who might usurp digital control. CEOs and CIOs should collaborate to jolt the executive team out of cyber-risk complacency.”

More detailed analysis is available in the report “CEO Survey 2015: Committing to Digital.” The report is available on Gartner’s website. This report is part of the Gartner Special Report 2015 CEO Survey: Committing to Digital, which looks at how growth and technology are top priorities for CEOs even as the need for deep structural change is not fully recognized. The Special Report can be viewed at

About Gartner

Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. The company delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is the valuable partner to clients in approximately 10,000 distinct enterprises worldwide. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 6,800 associates, including more than 1,500 research analysts and consultants, and clients in 90 countries. For more information, visit

Report Indicates $8 Trillion IoT Value At Stake

Report Indicates $8 Trillion IoT Value At Stake

DHL & Cisco Tip the IoT to Give Industry $1.9tn Boost

DHL and Cisco, last week, published a joint report claiming that the burgeoning Internet of Things (IoT) will lead to a $1.9tn boost to their respective industries.

Both companies are currently working together on a new IoT-driven operation for supply chains and warehouse operations. The companies believe such a new innovation would be a hefty boon to their businesses, according to the report.


DHL, part of the Deutsche Post DHL Group, and Cisco Consulting Services make the case of embedded sensors in warehouses, stock inventory, and delivery vehicles that create a constantly monitored system, which would, in theory, improve efficiency across the board.

The report was launched at the DHL Global Technology Conference in Dubai, UAE.

The number of connected devices globally is growing, anticipated to reach 50 billion by 2020, but remains surprisingly limited, says Ken Allen, CEO of DHL Express and Board Sponsor Technology, citing figures in their report.  “There is huge potential for countries to further increase their connectedness and prosper through trade, integration and technology,” says Allen. “We believe the Internet of Things will be a primary enabler of this global transformation.”

Cisco’s economic analysis claims that the Internet of Things will generate $8tn worldwide over the next ten years. This includes the $1.9tn figure on supply chains and logistics mentioned above. Other areas include revenue, enhanced customer experience, and improving employee productivity with the Internet of Things.


Internet of Things sensors and automated technologies could be used in every step of the shipping and deliveries industries from tracking stored and moved shipments to smarter inventory management in warehouses.

Meanwhile in transportation, businesses could track the movement of goods and schedule maintenance more efficiently for faster deliveries for the customer, says the report. “This report clearly demonstrates that digitization and the IoT will deliver long term efficiencies and growth opportunities across a wide range of industries,” said Ciscos’ EMEAR president, Chris Dedicoat.

It won’t be easy by the looks of things though. Industries will need to fully understand every aspect of the value chain and how it can be improved for the most efficient results.

Investing in Internet of Things

Markus KückelhausFurthermore, businesses will need to be open to investing in the Internet of Things for the future and for long term business, according to vice president of innovation and trend research at DHL Customer Solutions & Innovation, Markus Kückelhaus (Seen in image).

To get the maximum global economic benefit, we’ll need to understand how all components in the value chain converge and this will require a comprehensive collaboration, participation and the willingness to invest to create a thriving IoT eco system for sustainable business processes. The new Trend Report is another step towards making sure DHL delivers the benefits of IoT to our customers” said Kückelhaus, DHL and Cisco’s report breaks the use of Internet of Things technology into two distinct parts – sense and sense making. Sense refers to the monitoring and tracking of assets while sense making is the separate field of wrapping your head around the massive amounts of data that will be produced.

The time is right to leverage this data, say the report’s authors, with the technology existing to make sense of the data. “Today, we see optimal conditions for IoT to take off in the industry,” they write. “There is a clear technology push through the rise of mobile computing, consumerization of IT, 5G networks, and big data analytics, as well as  a pull from customers who are increasingly demanding IoT-based solutions. Combined, these factors are enabling logistics providers to adopt IoT at an accelerating rate.

The report goes on to state some practical examples of IoT technology in action in a number of different industries, namely Hamburg’s Port Authority in Germany. As Europe’s second busiest port, it deals with an immense number of shipments in and out every day.

Its IT system was expanded as part of its upgrade and over 300 sensors were placed around the port to monitor to and from traffic as well as check the integrity of bridges for any necessary maintenance. Meanwhile drivers can avail of mobile apps with details on the port like accessibility and parking.

Adopting a similarly proactive approach to Internet of Things technology in the supply chain and logistics could yield impressive results. This is the crux of DHL and Cisco’s report.

Similar reports and predictions have been made for the use of the IoT in other industries, such as manufacturing, and the IoT benefits to logistics have been tabled before in the past. Anyone interested in reading the full DHL and Cisco report, can do so here.

By Jonathan Keane

The Importance Of Cloud Security For Wearable Technology

The Importance Of Cloud Security For Wearable Technology

Wearable Technology Starts With Cloud Security

The integration of wearable technology into our society is all but inevitable. Today, major players in the wearable tech field include Google, Fitbit, Boston Scientific and Apple. As users continue to demand ever increasing availability and functionality from their devices, so do security concerns for wearable tech. The future could see our devices not only worn on our bodies, but becoming an extension of our human bodies themselves. Because most wearable tech is in its infancy computing wise, companies are struggling to provide features that users smartphones and tablets can’t already do. Because of this, the marketing of wearable devices has agencies relying heavily on the fashion industry to give them a boost in popularity.

From the Next Beat: “It’s clear, then, that there are those in the wearables industry who understand that fashion is what will drive their products forward. Tech giants Apple and Google, as well as the makers of individual products Fitbit, Ralph Lauren and Puls, have set out to produce mainstream wearables that people would actually want to wear.

Until both the fashion and the tech catches up to wearable devices, users still look odd when in public, but that could change in the next few years. It’s only a matter of time before companies catch up, as wearable tech is projected to be over a $20 billion per year industry in 2020. So what security concerns will that bring? It’s one thing for a hacker to access your PC, but what if they hack your Google Glass, meaning they see exactly what you see? Also, what if a device that tracks your personal medical information is hacked? Security concerns are high today with most users and businesses, but wearable tech will create a new breed of crackers and black hat hackers – ones that can track your every move, down to your heart rate. We aren’t interested in fear-mongering, though, just providing facts and teaching people the best way to secure their devices against these threats. With laser like focus on cloud security Site24X7 protects your devices of today and in the wearable future.

Securing your Device


(Image Source: Shutterstock)

If a device you are wearing is connected to the internet, it is susceptible to attack just the same as a PC, Laptop or Tablet. Nothing is going to change that fact, however, there are ways to make it less of a concern. Most people are aware enough to realize that they need an antivirus service for their home computer or laptop. Fewer people, however, think to provide the same level of security for their cloud connected smartphone. How many people will stop to think about the security of a watch they are wearing? By recognizing the fact that securing these devices is indeed crucial, you’ve taken a good first step. Security concerns about wearable tech are becoming mainstream.

From USA TODAY: “There were a lot of knee-jerk reactions [about wearables]. ‘You’re the NSA’s ugly stepchild!’ It’s a sentiment shared by developers of a lot of wearable devices, of which there are dozens and counting: Fitness trackers keep tabs on how active you are, audio recording devices – like Kapture – chronicle your daily interactions, sleep monitors gauge when you’re catching your best shuteye.

Okay, so our devices are dangerous. Now what?


Now it’s time to choose a cloud security provider for your device.

Rather than simply installing the first system that catches your eye, this is a choice that should be given careful consideration. Stick with security services that are well known and trusted. Read up on reviews about which system will best secure your device, and how they provide that security. Choices are still limited in this market, but expect more companies to catch up on the security void behind the release of the device itself. Adopting a cloud monitoring service such as Site24X7 will give you peace of mind no matter how integrated your device is with everyday life.

Safe and Secure Wearable Technology

With our intimate human information becoming less and less personal with every wire that we plug in and device we power on, securing these devices is essential if we want to avoid opening ourselves up to a whole new type of threats. But don’t sit around biting your fingernails afraid to use these amazing new devices. Rest assured that cloud security providers like Site24X7 and the tools they provide, will out ahead of this issue before criminals do.

Sponsored Article Supported By Site24x7

By Jason Sander

Customer Success Guidelines – In A World Gone Cloud

Customer Success Guidelines – In A World Gone Cloud

Customer Success Guidelines for Maximum Upselling and Cross-Selling in a World Gone Cloud

With the growth of the subscription economy, companies can no longer assume that a sale means that the deal is closed. Companies need to prove their worth every minute of every hour, every hour of every day and so on. A big part of proving your company’s worth is ensuring customer success, which could make the difference between a consumer being open to upselling and cross-selling or not. Maximizing upselling and cross-selling is one of the most effective ways to ensure profitability. This is because most SaaS revenue generation occurs after the initial subscription process.


So without further delay, here are key guidelines to maximize your upselling and cross-selling capabilities.

  1. Examine the Basics: Ensure That Your Product and Your Customer are a Good Match.

Customer Success starts with good market research. If your product is not a good fit with the customer segment you are trying to appeal to, you will never be successful. Ensure that your product, support infrastructure, company culture, philosophies, and services are a good fit with your customer. If the customer base does not click it is unlikely that the user will have a good experience. 39% of customers say that the #1 cause of churn is that customer expectations were not met. Facilitating customer success through understanding your ideal market segment provides an ideal opportunity for upselling and cross-selling.

  1. Provide Great Support Through the Entire Customer Lifecycle.

Though the initial onboarding phase of the product is definitely the most support-intensive, it is important to ensure that the customer has access to great support all along the way. Providing your customer base with online tutorials, live chat and webinars will ensure that adequate and appropriate support is at their fingertips. Doing so will minimize frustration, and ensure that the user experience is enriching and engaging. This will increase the chance that the customer will be open to upselling and cross-selling.  Gartner recommends employing user experience design techniques and practices to better engage portal users. 

  1. Use Metrics, but More Importantly Review and Refresh Your Metrics

We all use metrics to see where our product falls short. Tracking user interactions will reveal causes of churn and allow you to address them before they become a problem. This is why it is important to be critical of your metrics. Review your measuring system on an ongoing basis. Do not be afraid to adjust it. You have everything to gain from an increasingly effective methodology.

  1. Think Cross Selling and Upselling from Day One

Keeping the end goal in mind is a life lesson we all aspire to live by. Customer success is no exception. The roots of churn are often found in the initial engagement phase of a sale. Ensure that your onboarding processes are efficient and quickly move customers from the learning phase to the point where they are receiving value from your product. Showing the consumer how to obtain the full value of your product early on, will lay the groundwork for upselling when they reach the point where their needs grow past what the product can offer. Frustrated customers are not only unlikely to renew their subscription, but may also have negative things to say about your product and affect other users.

Upselling and Cross-Selling cannot occur unless the customer is set up for success. Ensuring that the product suits consumer needs, is backed by adequate support, constantly improving, and elicits a positive customer experience helps guarantee future profitability.

  1. Do not Be Afraid of New Technologies. Investigate!

Remember why you came out with your product or solution in the first place? It was probably to make someone’s work more efficient, productive etc. If you sell technology to improve your customers’ work or life, why shy away from using technology to help you sell more and ensuring customer success?

There are a lot of solutions out there that support customer success. Whether it is a great analytics platform, onboarding tool, or onscreen guidance and engagement, it is all there. Stay updated and investigate technologies that can elevate your solution’s user experience and make sure that it is the easiest, most intuitive, contextual and simple. That way your users will be much more receptive to your upselling and cross selling efforts.

By Boaz Amidor

Why You Should Be Concerned About Drone Security

Why You Should Be Concerned About Drone Security

Why You Should Be Concerned About Drone Security

Over the past decade, drones, also known as UAVs (unmanned aerial vehicles), have become a fact of life. Beginning as underpublicized but extremely effective items in the U.S. military’s arsenal, drones have since come into wide use by government agencies for everything from geographic surveys to law enforcement.

Now there is a significant commercial industry manufacturing drones for private use. Correspondingly, there is a growing market for unmanned aircraft of all sizes, shapes, and types among corporations, hobbyists, and other individuals. It is these commercial drones that are increasingly taking to the American skies, and that are creating growing concerns about the threat they pose to personal security.

One Person’s Snapshot Is Another’s Invasion of Privacy 


Although militaries around the world do employ weaponized UAVs, the vast majority of drones used by public agencies, corporations, and private individuals are engaged in photography and remote visual surveillance. While there are real worries about the hazards untracked, unregulated, or malfunctioning drones may pose to manned aircraft or to persons and property on the ground, by far the greatest concern is about the effect they are having on privacy.

Property boundaries, walls, fences, and even rows of trees offer no protection against photography from drones, which can hover at a medium height just beyond a property line, recording and transmitting everything that they see. Even second-story windows easily fall in a drone’s line of sight.

It is not just celebrities that are worried about paparazzi-controlled UAVs buzzing low over their Malibu mansions. Less public individuals also have real reasons to be concerned that law firms, insurance companies, private investigators, or nosy neighbors might use drones to peer into places only family and invited guests used to be able to access.

How Can Drone Security Be Established? 


Providing security against drones is a real challenge. Solutions to the threats drones pose are slowly being developed, although there is currently no foolproof protection. Indeed, even individuals who stay indoors with the shades drawn can still be tracked by infrared cameras that detect their heat signatures.

Some property owners have attempted to shoot down drones. This course of action is not particularly effective, and is liable to land the property owner in serious trouble with the law.

Another, more feasible solution is the development of electronic systems that detect the transmissions that pass back and forth between a UAV and its controller. The detector then alerts the property owner to a drone’s proximity, providing him or her with some opportunity to take cover.

More effective provisions for drone security might come from standards adopted by drone manufacturers. One possibility is that the drone manufacturing industry will incorporate navigation chips in drones that recognize areas registered on a “do not overfly list.” Property owners could register their homes on a list, and drones would be unable to pass within a certain distance of their property.

Stringent regulation of drones by local, state, and federal government would provide another measure of security for individuals, but effective statutes are still being developed. Until such laws are passed and enforced, drone security will remain a wide-open field.

(Image Source: Shutterstock)

By Glenn Blake

CloudTweaks Comics
Timeline of the Massive DDoS DYN Attacks

Timeline of the Massive DDoS DYN Attacks

DYN DDOS Timeline This morning at 7am ET a DDoS attack was launched at Dyn (the site is still down at the minute), an Internet infrastructure company whose headquarters are in New Hampshire. So far the attack has come in 2 waves, the first at 11.10 UTC and the second at around 16.00 UTC. So…

Cloud Infographic: Security And DDoS

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A New CCTV Nightmare: Botnets And DDoS attacks

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The DDoS That Came Through IoT: A New Era For Cyber Crime

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The Conflict Of Net Neutrality And DDoS-Attacks!

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Cloud Infographic – DDoS attacks, unauthorized access and false alarms

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Reuters News: Powerfull DDoS Knocks Out Several Large Scale Websites

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Data Breaches: Incident Response Planning – Part 1

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The Cloud Is Not Enough! Why Businesses Need Hybrid Solutions

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Why Businesses Need Hybrid Solutions Running a cloud server is no longer the novel trend it once was. Now, the cloud is a necessary data tier that allows employees to access vital company data and maintain productivity from anywhere in the world. But it isn’t a perfect system — security and performance issues can quickly…



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Micro-segmentation – Protecting Advanced Threats Within The Perimeter

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Micro-segmentation Changing with the times is frequently overlooked when it comes to data center security. The technology powering today’s networks has become increasingly dynamic, but most data center admins still employ archaic security measures to protect their network. These traditional security methods just don’t stand a chance against today’s sophisticated attacks. That hasn’t stopped organizations…

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Multi-Cloud Integration Has Arrived

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Your Biggest Data Security Threat Could Be….

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Maintaining Network Performance And Security In Hybrid Cloud Environments

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