Category Archives: Technology

Cloud Native Trends Picking Up – Legacy Security Losing Ground

Cloud Native Trends Picking Up – Legacy Security Losing Ground

Cloud Native Trends

Once upon a time, only a select few companies like Google and Salesforce possessed the knowledge and expertise to operate efficient cloud infrastructure and applications. Organizations patronizing those companies benefitted with apps that offered new benefits in flexibility, scalability and cost effectiveness.

These days, the sharp division between cloud and on-premises infrastructure is quickly becoming a thing of the past. In fact, the cloud has become so ingrained in the fabric of the enterprise computing experience that we often don’t even use the term “cloud” as a descriptive qualifier, but rather take it for granted as an inherent and vital component of all IT environments.

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In the enterprise, where once traditional on-premises software like Oracle and SAP dominated the IT environment, organizations are now increasingly turning to cloud and cloud native capabilities – that is, applications built from microservices running in containers, or installed in cloud-based virtual machines (VMs)–to achieve greater efficiency and better economic value of IT services.

Why the surge of interest in cloud native technologies? Organizations that are making new and ambitious forays into the world of cloud native are allowed to press the proverbial “reset button.” For them, it’s an opportunity to do things differently, from customer-facing applications all the way down to the infrastructure layer.

And the advantages are tremendous. The ability to develop and manage applications in a true modular fashion – to troubleshoot and update components up and down the stack without impacting other parts of the application – delivers better efficiency and strong economic benefits which are some of the reasons why more and more organizations are rolling up their sleeves and diving headfirst into this new arena.

One of the driving forces behind this technological and economic transformation is the proliferation of container technologies like Docker*, which helps to enable automated deployment of cloud native applications. All you have to do is look at the numbers to wrap your head around Docker’s exponential growth rates. In February 2016, 2 billion Docker images had been pulled from Docker hub.

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That number has recently surpassed 5 billion in August 2016, according to Docker published statistics. If this kind of growth trajectory remains consistent, it’s very likely that by 2020 nearly 100 percent of net new enterprise applications will be cloud native and a significant portion of legacy applications will be migrated to cloud native infrastructure.

The ripple effects around this massive shift are extensive. One of the ramifications is that traditional IT tooling suites are going to be losing quite a bit of “real estate.” For example, traditional storage mechanisms will likely give away to software-defined storage. Traditional networking with physical routers connected to physical endpoints will be replaced with virtual overlay networks whose topologies can change on the dot. And security mechanisms that work on traditional host or VM boundaries will need to adopt new semantic lens to address containers or container-equivalent.

Is this shift occurring already? The short answer is yes. Many user organizations are either already in the middle of the transformation or are actively preparing for this impending reality. Adobe, the Silicon Valley based digital media company, is moving its hugely-popular Creative Cloud services to cloud native infrastructure. Online payroll service provider ADP made an early and critical bet on Docker technology and is transforming many of its applications and services to a cloud native implementation. GE digital’s Predix system will be largely built on container infrastructure. Even GSA, the largest service provider to the U.S. government, invested heavily in Docker and microservice-related technologies to modernize service delivery to government agencies.

But what may be an even bigger harbinger of changes to come is that many startups aren’t investing in legacy products, but instead are leap-frogging over traditional solutions right into container technologies and cloud native apps. And the startup companies of today will be the new industry visionaries and leaders of tomorrow. While the apex of this technological shift might still be some time in the future, organizations that are laying the foundation for this transformation today will not only have a competitive edge tomorrow, but will also help pioneer an entirely new era of digital transformation.

By Chenxi Wang,

chenxi-wangDr. Chenxi Wang, current chief strategy officer at Twistlock, is a security industry veteran and a respected thought leader. She held a variety of strategy leadership positions from Intel and Ciphercloud, following a stint as a highly respected industry analyst at Forrester Research. Chenxi held a faculty position at Carnegie Mellon University earlier on in her career. She has a Ph.D. in Computer Science from University of Virginia.

Introducing and Implementing Voice Biometrics in Call Centers

Introducing and Implementing Voice Biometrics in Call Centers

Voice Biometrics in Call Centers

It wouldn’t be wrong to say that voice biometrics is the way of the future, when it comes to verifying the identity of customers contacting call centers. Market research firm Forrester, for one, predicts it will be the go-to authentication solution for financial institutions by 2020.

But it is just as accurate to say that voice biometrics is rapidly being recognized as today’s best practice as well. Already, major businesses in such sectors as banking and finance, healthcare, telecom, and other security-sensitive fields are recognizing that voice authentication offers a wide array of compelling benefits.

For one thing, it vastly improves the customer experience, by doing away with the unwelcome interrogations that call centers traditionally needed to go through to identify each caller. Since voice authentication relies on the caller’s normal conversation itself, and verifies a caller’s identity in real time without requiring any effort on the caller’s part, the process is frustration-free, unlike a barrage of questions. In fact, most consumers say they prefer voice authentication to jumping through the current hoops. Secondly, because voice authentication takes into account more than 100 variables of speech in a sophisticated mathematical expression, it offers a high degree of accuracy and security that rivals or exceeds the certainty of the fingerprint.

Print

(Infographic Source: NJIT)

And, in no small matter for businesses, it offers benefits that go directly to the bottom line. By eliminating time spent on verifying identity every time the phone rings, it frees up employees for the revenue-generating activities at the heart of their jobs.

That said, it is still the case that making the transition from the old way to the new and improved way doesn’t come without challenges. Fortunately, with the right guidance for efficient implementation, these adoption challenges become negligible.

Facing the hurdles, and clearing them

  • As much as deploying a voice authentication solution is a technical challenge, it is also a legal one in many jurisdictions. It can’t happen without the consent of the customers, so investigating the requirements and potential issues is an essential starting point.
  • Once legal questions are resolved, the next step is optimizing the process of actually asking for consent. The key to mounting a successful recruitment campaign includes not only making an effective pitch by way of carefully selected channels (mass media, email etc.), but also providing consumers with the information they need about voice biometrics to make an informed decision about whether they want to opt in.
  • Enrolling those who give consent demands yet another optimized process to collect and maintain all the necessary records, but it also calls for attention to a crucial factor. If done less than optimally, enrollment can be a lengthy, complex, and expensive proposition to gather the voiceprints of customers. The alternative, as pointed out by the experts at NICE, a leading provider of voice biometrics solutions, is to enroll customers “passively“. As opposed to using an “active” approach, in which customers might be asked to repeat a phrase a number of times to create a voiceprint, a process that undermines the customer experience gains voice biometrics offers. The passive approach employs a solution that integrates with existing call recording capabilities to leverage historical calls. Once they gave their consent, customers can then be enrolled without having to do anything at all.
  • The need for integration doesn’t end with enrollment. It is not uncommon for call centers to need to integrate voice biometrics technology with a number of other systems such as security and CRM software. That can be a lengthy and costly process when an ad-hoc integration is attempted, but selecting a biometrics product that offers ready-made end-to-end support or that features embedded APIs can alleviate the problems.

The advantages outweigh the challenges

Everybody wins with voice biometrics. It puts the customer first, because it eliminates extra steps and frustration. Businesses and customers alike benefit from the added security it provides, and from the shorter call times, which pay off in convenience for the customer and increased ROI for the company – especially when the company has selected a biometrics solution that adapts to all necessary integrations.

By Naomi Webb

3 Keys To Keeping Your Online Data Accessible

3 Keys To Keeping Your Online Data Accessible

Online Data

Data storage is often a real headache for businesses. Additionally, the shift to the cloud in response to storage challenges has caused security teams to struggle to reorient, leaving 49 percent of organizations doubting their experts’ ability to adapt.

Even so, decision makers should not put off moving from old legacy systems to a more flexible and accessible solution — whether public or private. By putting the right system in place, businesses can free up IT staff for more strategic projects, ensure content is available and retrievable whenever and wherever it’s needed, and analyze data effectively for actionable insights.

Keeping Data Accessible

There are several obstacles that must be overcome when keeping data accessible:

1. Storage silos have been a problem since the first digital storage devices hit the market. Directory and folder hierarchical structures were fairly useful when dealing with a limited number of files, all accessed by users or a handful of applications that knew where to find the files.

But in today’s connected world, where remote collaboration and access by many devices and applications is the norm, these hierarchical structures are hindering new workflows and locking files in place (hence the term “silo”).

2. Search issues present a number of operational and financial challenges to businesses. Searching for data from multiple systems spread across several geographic locations is a laborious task, and the need to use both past and present data makes it even trickier.

The data that is searched is often indexed in a database located in a specific application. This valuable “data about the data,” also known as metadata, needs to be stored in a way that enables portability. The Internet of Things has opened businesses to a world of new data possibilities, but going back to a specific application to search for your file or continuously migrating entire data sets to different analysis applications wastes valuable time and introduces the possibility of errors.

3. Scalability dilemmas in storage capacity, both in file count and the amount of data, as well as expansion to different geographies, prevents businesses from keeping pace with the needs of modern data accessibility requirements.

Most organizations keep data forever because they don’t know what will have value. There are also many use cases in which government regulations require longer retention times and tighter security, creating a compounding effect on storage needs. This growth, combined with the need to keep the data accessible, poses a serious problem for traditional network attached storage solutions, file systems, and their complex hierarchical structures.

Making Your Storage Efficient

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While certainly challenging, these problems are far from insurmountable.  Here are 3 easy-to-implement solutions to help keep storage simple and efficient:

1. Consolidate your data in one storage platform.

The dawn of the cloud was a major breakthrough for data storage, and the first step toward a simplified storage process is to embrace that technology. Sharing resources in a virtual environment is at the heart of the transformation we’re seeing to a more service-based approach in IT.

You can now stand up a storage service within your own data center (a private solution) or use any one of the services on the market (a public solution). If you need to keep your data secure or plan to keep the data for more than three years, private is most likely your best option. However, if you have limited data center space or only need to store data for a few months or years, public is probably the way to go.

2. Leverage metadata.

Data is growing at an astonishing rate, and experts predict the digital universe will reach 44 trillion gigabytes by 2020. But what use is that data if it can’t be found or identified? Metadata is an essential tool for simplifying data storage because it allows managers to quickly and automatically identify characteristics about data in a way that can continuously evolve, providing new views of ever-changing data sets.

The key is making metadata portable and accessible by any application or device in a way that’s easy to protect. For this reason, metadata searching and management must be native features of your storage systems — not just afterthoughts.

3. Adopt object storage.

Object storage is a core feature of many major cloud storage services on the market and is the most efficient and cost-effective way to reliably store and provide access to petabytes of data and trillions of files. Object storage is highly automated, resilient, and easily available, resulting in a vastly improved capacity-to-management resource ratio. It’s common to find one system administrator managing more than 10 PBs of storage (compared to 1PB for a NAS solution).

Object storage uses a method of storing and retrieving data that uses a key or name, supplementing that with metadata. Think of it like a valet service for your data: When you store something, you get a key or associate a tag (metadata) with it. All you need to do is present the key or search for the specific tag or combination of tags, and the storage system will retrieve the data that matches your request.

storage

This approach not only makes data easier to find, but it also enables continuous, self-healing protection and virtually unlimited scalability. Certain vendors are also making significant advancements in integrating search and providing interfaces that plug right into existing workflows in a way that’s transparent to current users and applications.

The most effective and simple storage solutions incorporate data consolidation and the use of metadata with object storage. This provides greater data access, better protection from data corruption, and the streamlined performance necessary to keep any amount of data online, accessible, and providing value for growing businesses and organizations.

Whether you want to attribute the quote “With great power comes great responsibility” to Voltaire or Spider-Man, in the world of business, we need to preface that by saying “With great knowledge comes great power.” Once you simplify your storage, it gives you the knowledge to not only help run your business, but to also gain actionable insight and the power to make discoveries that can help you solve problems and propel your business forward.

By Jonathan Ring

jonathan-ringJonathan Ring is co-founder and CEO of Caringo, a leading scale-out storage provider. Prior to Caringo, Jonathan was an active angel investor advising a broad range of companies, and he was a vice president of engineering at Siebel Systems, where he was a member of the executive team that grew Siebel from $4 million to $2 billion in sales. Jonathan’s passion and experience are shaping the future of Caringo.

Cloud and the Convenience Solution

Cloud and the Convenience Solution

Cloud Mobility

Buying a new phone is always an exciting endeavour. Whether you had just broken your phone (ouch) or re-upping after a contract expired, it’s something most people look forward to. As a mobile carrier, while your line-up of fancy new phones and best-bang-for-buck service plans will entice your customers, one feature that doesn’t often make headlines is convenience.

It may be low-key, but over the years, mobile carriers have made an effort to make switching carriers, renewing plans, or signing a contract easier and easier.

Yet, one issue of convenience not being tackled by mobile carriers is backing up and moving existing personal effects onto a new one.

For example, we’ve seen offers like Verizon’s which helps customers keep their existing phone numbers or T-Mobile’s providing discounts for bringing in your pre-owned devices. All of this is done in the name of bringing in and retaining customers.

mobile-phone-smart

But all of these existing promotions deal with hardware and assets. From our vantage point, we feel that consumer-side convenience is an up-and-coming market. And if you’ve ever bought a new phone and sat there moving, downloading, and checking everything into your new phone, I’m ready to bet that you’ve come across one or two things later that you inexplicably missed. While the software to help transition personal data on mobile phones exists, the process is still left outside of mobile carrier control.

The smooth and consolidated transfer of personal effects should be something mobile carriers add as more and more users buy their 2nd or 3rd smartphones – and we feel that white label personal clouds are just the way to access the market.

The Status of Cloud Integration by Carriers

According to research done by Ericsson in 2012, mobile carriers have dedicated significant amounts of time and money towards integrating cloud into their existing bundle of services. The report cites Verizon having spent “well over US$2 billion” trying to capture a large share of the global cloud community; while Australia’s largest telecom, Telstra, predicts that cloud would make up roughly 20-30% of its total revenue by 2018.

However, even with all that money spent, cloud computing has yet to headline mobile plans as a pillar of a winning 4G offering for customers.

This possibility of transferring files, is an opportunity left unexplored by most mobile carriers.

Convenience and Transition

In an open questionnaire by Android Police in 2015, over 63% of respondents claimed that they had owned between 1-4 smartphones (The survey looked at Android device ownership exclusively), with 3 being the most frequent response at 21%. Given the average smartphone plan length at 2-3 years, this indicates that most users have only gone through the hassles of transferring data once:

  • The first commercially available Android device, HTC’s Dream in 2008, had only 256 MB of memory and would’ve been an easy move for personal data
  • According to that 2-3 plan cycle, the next available smartphones, such as the Galaxy SII, was the first time where users had significant internal storage to move personal effects like photos, videos, docs, etc…
  • With their next phone (roughly 2013 and onwards on 2-3 year plan cycles) is the first time where users may have had difficulty transferring data given the sheer amounts (8 GB and up)

Granted, Android and iOS allows users to sync contacts, notes, and calendars through its own infrastructure, while apps downloaded can be backed up through the app stores of both platforms.

However, everything from photos, videos, documents, messages have to be transferred by the individual through third-party apps or through their PCs rather than through the operating system.

For consumers in emerging markets, this solution becomes even more pivotal given that many of their users have skipped the ‘256 MB era’ altogether. This means these smartphone owners will face the issue on their second phone.

This is the chance white label cloud solutions can aim at.

Backup and Access As Needed – All Under Your Brand

Given the costs associated with integrating a cloud onto existing services (i.e. Verizon’s US$2 billion cloud budget), we wanted to offer mobile carriers a scalable and affordable cloud option. For us, that included making sure that mobile service subscribers wouldn’t be handcuffed to packages (like Dropbox’s Pro option) should they decide to exceed their allotted 2 GB.

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(Comic Above Is Free For The Commercial/Personal Reuse Courtesy Of CloudTweaks)

With white label, brands have the opportunity to brand and advertise their newfound cloud feature. Enabling them another leg up on the competition when they can quote features such as ‘transfer all of your personal effects from one phone to another’ without issue.

In conclusion, yes, we feel that white label cloud solutions should take sight at this market deemed convenience. As more and more users go through smartphones with sizeable memory, we’re banking on this issue becoming more and more prominent.

The question is: Will your mobile carrier be ready with a solution?

By Max Azarov
Jobs of The Future with AI and VR

Jobs of The Future with AI and VR

Future Jobs

Some people have been worried that with the growth of technologies like artificial intelligence (AI) and virtual reality (VR) jobs will become more scarce. We have learned from history though that every time a new technology hits the market, any job losses from it usually are replaced by new jobs related to that technology. This infographic from Futurism gives us a good glimpse at what such a future with the boom of artificial intelligence and virtual reality may look like.

Neuro-implant technicians as well as other neuro-scientists of all kinds will be needed to deal with the neuro-implant boom which is set to happen in the next few years.

Smart home technicians will also be needed to install smart home technology. Smart home engineers will be needed to problem solve current smart home technology models and innovate new systems of smart home technology.

top-jobs-infographic

Budding program designers can look forward to programming virtual reality. A VR experience specialist will be able to refine the VR experience for all aspects of work, play, home, entertainment, shopping, family, etc.

More and more professors will become freelance professionals since teaching will move into the on demand realm. Starting your own university won’t seem like such a foreign concept anymore; many professors will carry their own custom teaching style, course materials, and marketing plan.

We might see the return of local farming as the public becomes more aware of the growing environment damage of industrial farming.

Some people will become a professional data collector – collecting a terabyte of information or more every day while they go about their normal routine – and they will be compensated handsomely for it.

This information rich infographic has a lot more to say about what the possible jobs of the future are and how they are going to come into existence – so check it out if you want to see more about what careers of the future could be like!

By Jonquil McDaniel

Social And Organizational Issues Related To Big Data

Social And Organizational Issues Related To Big Data

Working With Big Data

Every day, the world is creating new data through online purchases, click-throughs, social media interactions, and the many, many other activities performed which, whether we’re aware of it or not, collect and store information about individual behaviors, preferences, and the likes. In its latest prediction, IDC estimated that by 2025 total worldwide digital data would reach 180 zettabytes, a nearly incomprehensible quantity alone, but even more staggering when considering that in 2011 the world created ‘just’ 1.8 zettabytes of information. This big data is used by businesses to personalize customer experiences and amplify engagement, it helps companies make smarter decisions, and with the right tools and analytics in place can improve conversion rates and raise revenue. However, the power of big data is perhaps more talked about than actually implemented and several obstacles prevent organizations from being more data-driven.

Challenges for Big Data Utilization in the Organization

According to SAS, pairing big data with visual analytics can help significantly with the presentation of data, but there are still a number of hurdles to address. The sheer quantity of data produced may seem challenge enough, creating a minefield of data management and data sharing difficulties, but several more subtle components set up their own complications. Data quality is one such component more often considered today as analysts recognize the necessity for both accurate and timely data for the generation of the most valuable insights, and enterprise data management strategies are being implemented more regularly to help address data quality needs.

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Another key consideration is the sharing of data, be it within the business across departments or units, or amongst different people. Organizations face a range of dilemmas regarding data sharing such as adequate security of the data, necessary authentication requirements to ensure only those individuals granted access are able to retrieve information, and protection of privacy related to the extremely personal and sensitive nature of some data. Aside from data security and protection, data sharing introduces a subset of challenges regarding whether or not, and how much, data should be shared between businesses. Though competitive stances would suggest the less shared with rivals the better, there is some advantage to be gained from a more open culture of data sharing.

Big data analytics, while a key solution for better data utilization, also produces its own set of challenges, and currently many marketers feel they lack an intuitive way to make sense of all of the available data and generate actionable insights from it. It’s possible that such concerns can be handled not only with the creation of a resilient data culture within organizations, but an analytics culture that promotes quality data collection, information monetization, and broadens the overall understanding of the insights available through data analysis.

Big Data & the Social Sphere

social-data

Aside from the data being collected and analyzed in organizations, big data holds a weighty position in the social sphere too. As the internet creates the channels for personal communication between strangers, it’s necessary to contemplate the trust many of us put in the advice and reviews of product and service provided by other users. Networks such as Amazon, eBay, and Airbnb rely on user interaction and information for repeat business, and these networks have developed sophisticated trust and safety mechanisms that may emulate the intentions of government regulations is many ways, but instead of implementing up-front granting of permission achieve their objectives through the concentrated use of peer review and data. Utilizing social data efficiently opens up an entirely new field for marketers with a different set of challenges and opportunities.

The role of big data and it’s analysis will only grow in the coming years and with it many avenues for business improvement through marketing, customer engagement, decision making, and product development. The right solutions help organizations make the most of their big data and provide the upper hand in today’s highly competitive markets.

Article sponsored by SAS Software and Big Data Forum

By Jennifer Klostermann

Benefits of Licensing Software as a Service In The Cloud

Benefits of Licensing Software as a Service In The Cloud

Software as a Service In The Cloud

When Microsoft moved to a monthly cloud-based subscription package for its Windows 10 operating system (Secure Productive Enterprise E3, and Secure Productive Enterprise E5), it represented the most significant recent example of software evolving into an as-a-service model (SaaS). Other vendors have also continued to migrate their software and application offerings to SaaS environments.

A handful of key reasons have driven companies such as Microsoft in this direction, all of which greatly benefit businesses of all sizes. First, IT departments are shrinking, and moving software to a subscription model based in the cloud enables for easier licensing management from service providers who serve as external IT departments for businesses.

business SaaS

Second, a cloud-based subscription model enables for businesses to license software on a per-consumption basis. Projects come and go, and the scale of these projects can vary. SaaS models enable organizations to scale their software needs based on timely consumption requirements.

A Cloud-Based Business Philosophy

The decision to move Windows 10 to SaaS was born out of the success Microsoft has had with Office 365, which has been a cloud-based offering for a few years now and enjoyed by businesses both large and small.

The timing also coincides with the change in business philosophy driven largely by the cloud itself. Businesses of every size are shifting many of their operations to the cloud, and everything from content management, social media management, and customer relationship management activities are also now residing in the cloud in a SaaS environment.

This shift also impacts a larger technology picture that goes beyond business use. As more software-based resources move to the cloud, this will further impact the broader spectrum how people, technology and “things” become inter-connected, known as the Internet of Things (IoT). SaaS models are at the center of this evolution.

The Need for External IT Departments To Manage Software

Clearly put, the days of the shrink-wrapped box of software are gone, and now everything lives and is licensed in the cloud, managed by an external IT department service provider.

According to research firm, Gartner, the shift to the cloud will soon be mandatory. According to the firm’s recent press release:

By 2020, a corporate ‘no-cloud’ policy will be as rare as a ‘no-internet’ policy is today, according to Gartner, Inc. Cloud-first, and even cloud-only, is replacing the defensive no-cloud stance that dominated many large providers in recent years. Today, most provider technology innovation is cloud-centric, with the stated intent of retrofitting the technology to on-premises.

The firm goes on to predict how organizations will embrace cloud offerings:

By 2019, more than 30 percent of the 100 largest vendors’ new software investments will have shifted from cloud-first to cloud-only.”

SaaS models tied in with licensing also enable for a more seamless user experience across multiple devices now used in business. From the laptop to the tablet and the mobile device, a cloud-centric subscription-based access to software enables a seamless experience for the user, no matter which device they’re on, with virtual access wherever they are. This is also beneficial for workflow that involves remote employees from different regions all desiring access to the same files and data.

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Adding Services to the Software Experience

Lastly, the word “services” is key in the SaaS relationship. Service providers acting as external IT departments can help manage the software and application experience, which includes security offerings and managing license deployments for scale. And as software vendors such as Microsoft continue to enhance their software offerings, service providers will be the experts that help manage these upgrades and new features for their organizational clients.

By Kim Kuhlmann

kim_kuhlmannKim Kuhlmann is a Senior Customer Advisor for HPE SLMS Hosting. Through its range of full-service hosted software licensing capabilities and its detailed knowledge of the latest licensing programs from Microsoft and elsewhere, HPE SLMS Hosting offers the expertise service providers need to capitalize on new opportunities and grow their businesses at the pace of the cloud services market overall.

Follow HPE SLMS Hosting on Twitter, Google+ and LinkedIn for additional insight and conversation, and visit the HPE SPaRC resource community at www.hpesparc.com.

R.I.C.E: Reducing Cost, Improving Compliance, Controlling Data, Enhancing Experience

R.I.C.E: Reducing Cost, Improving Compliance, Controlling Data, Enhancing Experience

R.I.C.E Therapy for Next Generation Customer Experience

As industries worldwide adapt to the digital transformation that is modernizing many business processes, one big benefit is the ability to focus more on improving customer experience. An example of this change is the digitization of client communications. Today’s client is tech-savvy, and expects access to their sensitive documents at any time, from any device. However, the need for augmented communication calls for an evaluation of how organizations can deliver both transparency and security to ensure and easy and secure user experience.

Current customer experience roadblocks

customers-eyes-tech

In addition to the rising concern of leaking sensitive information, there are several other customer and client experience roadblocks in today’s processes, including:

  • Lack of e-mail surveillance risk of important documents ending up in the wrong inbox, digging through piles of e-mails
  • Poor communicationlag in sending time, confusion in attached documents, clunky interface causing both employee and client frustration
  • No ROIcostly printing and mailing fees, growth at a gridlock
  • Weak securityfailing to comply with regulations, risk of being fined

Leveraging online communications platforms that are vetted and validated can help organizations avoid these all-too-familiar pain points. Companies should look towards technologies that incorporate features and benefits to fit the needs of their growing customer base.

Turning to R.I.C.E for support

What’s the best way to ensure a speedy recovery from a sprained ankle? Some experts stand suggest a little R.I.C.E therapy will have you back on your feet in no time: a little rest, ice, compression and elevation typically does the trick. But what’s the best way to repair client communication?

R.I.C.E can work for organizations looking to transform client communication, too. Reducing cost, money and effort; improving compliance; controlling data; and enhancing experience are key ways companies can overcome current roadblocks and put them on a path toward customer experience recovery.

  • Reduce cost, money, and effort responding to more client and financial advisor requests in less time, reducing printing and mailing costs
  • Improve compliancestrengthening policies and procedures related to safeguarding client data
  • Control dataalternatives to e-mail when sharing “high value” information such as clients’ personally identifiable information (PII)
  • Enhance experiencefocusing on digital client engagement, providing real-time access to information, delivering investment information in clients’ preferred format

By following these core concepts, businesses can not only ease customer or client nerves about data collection and cloud storage, but also improve and streamline communication. With a secure content collaboration platform to back companies up, common customer grievances such as trust and responsibility will no longer be a concern.

Building client credibility: Tryperion

As a niche real estate investment firm in Los Angeles, Tryperion serves a range of foundations, family offices, and high net worth investors. Tryperion is a great example of a company that realized it needed a new tool to meet its industry’s transition of priorities to fostering better client relationships, rather than just enhancing performance. The rising concern of private investment statements and real estate investment reports ending up in the wrong hands made Tryperion recognize the need for an upgraded digital solution that delivered greater transparency and security.

Clients were complaining about their experiences using Tryperion’s existing portal, so retaining investors and making them happy was a key driver for change. Tryperion also had to manually put documents into each investor’s portal, and when that portal wasn’t working properly, the Tryperion team wasted hours trouble-shooting and sending out individual emails to investors. With its new enterprise-grade, secure collaboration platform, Tryperion can now securely and seamlessly upload various documents one time and automatically distribute them to each investor. This frees up the team to focus on more important issues affecting the growth of the firm. Moreover, their investment managers can now get up to speed and exceed their investor clients’ expectations via a platform that offers a convenient and hassle-free interface where clients can access capital calls, distributions notices, K-1 reports, capital account statements, tax forms and several other classified investment documents from a click of a mouse.

One size fits all: The ACE bandage of communication

R.I.C.E can apply to industries everywhere, not just investor communications. Organizations across all fields need to identify key areas of opportunity to improve customer experience and act on them. Taking a look at client communication is a good place to start.

By Daren Glenister

CloudTweaks Comics
7 Common Cloud Security Missteps

7 Common Cloud Security Missteps

Cloud Security Missteps Cloud computing remains shrouded in mystery for the average American. The most common sentiment is, “It’s not secure.” Few realize how many cloud applications they access every day: Facebook, Gmail, Uber, Evernote, Venmo, and the list goes on and on… People flock to cloud services for convenient solutions to everyday tasks. They…

Cloud Infographic – Big Data Predictions By 2023

Cloud Infographic – Big Data Predictions By 2023

Big Data Predictions By 2023 Everything we do online from social networking to e-commerce purchases, chatting, and even simple browsing yields tons of data that certain organizations collect and poll together with other partner organizations. The results are massive volumes of data, hence the name “Big Data”. This includes personal and behavioral profiles that are stored, managed, and…

Big Data – Top Critical Technology Trend For The Next Five Years

Big Data – Top Critical Technology Trend For The Next Five Years

Big Data Future Today’s organizations should become more collaborative, virtual, adaptive, and agile in order to be successful in complex business world. They should be able to respond to changes and market needs. Many organizations found that the valuable data they possess and how they use it can make them different than others. In fact,…

Are Women Discriminated Against In The Tech Sector?

Are Women Discriminated Against In The Tech Sector?

Women Discriminated Against In Tech Sector It is no secret that the tech industry is considered sexist since most women are paid less than men; there are considerably fewer women in tech jobs; and generally men get promoted above women. Yet the irony is twofold. Firstly, there is an enormous demand for employees with skills…

Most Active Internet Of Things Investors In The Last 5 Years

Most Active Internet Of Things Investors In The Last 5 Years

Most Active Internet Of Things Investors A recent BI Intelligence report claimed that the Internet of Things (IoT) is on its way to becoming the largest device market in the world. Quite naturally, such exponential growth of the IoT market has prompted a number of high-profile corporate investors and smart money VCs to bet highly…

Disaster Recovery – A Thing Of The Past!

Disaster Recovery – A Thing Of The Past!

Disaster Recovery  Ok, ok – I understand most of you are saying disaster recovery (DR) is still a critical aspect of running any type of operations. After all – we need to secure our future operations in case of disaster. Sure – that is still the case but things are changing – fast. There are…

Infographic: IoT Programming Essential Job Skills

Infographic: IoT Programming Essential Job Skills

Learning To Code As many readers may or may not know we cover a fair number of topics surrounding new technologies such as Big data, Cloud computing , IoT and one of the most critical areas at the moment – Information Security. The trends continue to dictate that there is a huge shortage of unfilled…

Cloud Infographic – Monetizing Internet Of Things

Cloud Infographic – Monetizing Internet Of Things

Monetizing Internet Of Things There are many interesting ways in which companies are looking to connect devices to the cloud. From the vehicles to kitchen appliances the internet of things is already a $1.9 trillion dollar market based on research estimates from IDC. Included is a fascinating infographic provided by AriaSystems which shows us some of the exciting…

6 Tech Predictions To Have A Major Impact In 2016

6 Tech Predictions To Have A Major Impact In 2016

6 Tech Predictions To Have A Major Impact The technology industry moves at a relentless pace, making it both exhilarating and unforgiving. For those at the forefront of innovation it is an incredibly exciting place to be, but what trends are we likely to see coming to the fore in 2016? Below are six predictions…

5 Surprising Ways Cloud Computing Is Changing Education

5 Surprising Ways Cloud Computing Is Changing Education

Cloud Computing Education The benefits of cloud computing are being recognized in businesses and institutions across the board, with almost 90 percent of organizations currently using some kind of cloud-based application. The immediate benefits of cloud computing are obvious: cloud-based applications reduce infrastructure and IT costs, increase accessibility, enable collaboration, and allow organizations more flexibility…

Don’t Be Intimidated By Data Governance

Don’t Be Intimidated By Data Governance

Data Governance Data governance, the understanding of the raw data of an organization is an area IT departments have historically viewed as a lose-lose proposition. Not doing anything means organizations run the risk of data loss, data breaches and data anarchy – no control, no oversight – the Wild West with IT is just hoping…

The Importance of Cloud Backups: Guarding Your Data Against Hackers

The Importance of Cloud Backups: Guarding Your Data Against Hackers

The Importance of Cloud Backups Cloud platforms have become a necessary part of modern business with the benefits far outweighing the risks. However, the risks are real and account for billions of dollars in losses across the globe per year. If you’ve been hacked, you’re not alone. Here are some other companies in the past…

Having Your Cybersecurity And Eating It Too

Having Your Cybersecurity And Eating It Too

The Catch 22 The very same year Marc Andreessen famously said that software was eating the world, the Chief Information Officer of the United States was announcing a major Cloud First goal. That was 2011. Five years later, as both the private and public sectors continue to adopt cloud-based software services, we’re interested in this…

5 Things To Consider About Your Next Enterprise Sharing Solution

5 Things To Consider About Your Next Enterprise Sharing Solution

Enterprise File Sharing Solution Businesses have varying file sharing needs. Large, multi-regional businesses need to synchronize folders across a large number of sites, whereas small businesses may only need to support a handful of users in a single site. Construction or advertising firms require sharing and collaboration with very large (several Gigabytes) files. Financial services…

Three Factors For Choosing Your Long-term Cloud Strategy

Three Factors For Choosing Your Long-term Cloud Strategy

Choosing Your Long-term Cloud Strategy A few weeks ago I visited the global headquarters of a large multi-national company to discuss cloud strategy with the CIO. I arrived 30 minutes early and took a tour of the area where the marketing team showcased their award winning brands. I was impressed by the digital marketing strategy…

Staying on Top of Your Infrastructure-as-a-Service Security Responsibilities

Staying on Top of Your Infrastructure-as-a-Service Security Responsibilities

Infrastructure-as-a-Service Security It’s no secret many organizations rely on popular cloud providers like Amazon and Microsoft for access to computing infrastructure. The many perks of cloud services, such as the ability to quickly scale resources without the upfront cost of buying physical servers, have helped build a multibillion-dollar cloud industry that continues to grow each…

What the Dyn DDoS Attacks Taught Us About Cloud-Only EFSS

What the Dyn DDoS Attacks Taught Us About Cloud-Only EFSS

DDoS Attacks October 21st, 2016 went into the annals of Internet history for the large scale Distributed Denial of Service (DDoS) attacks that made popular Internet properties like Twitter, SoundCloud, Spotify and Box inaccessible to many users in the US. The DDoS attack happened in three waves targeting DNS service provider Dyn, resulting in a total of about…

Moving Your Email To The Cloud? Beware Of Unintentional Data Spoliation!

Moving Your Email To The Cloud? Beware Of Unintentional Data Spoliation!

Cloud Email Migration In today’s litigious society, preserving your company’s data is a must if you (and your legal team) want to avoid hefty fines for data spoliation. But what about when you move to the cloud? Of course, you’ve probably thought of this already. You’ll have a migration strategy in place and you’ll carefully…

The Fully Aware, Hybrid-Cloud Approach

The Fully Aware, Hybrid-Cloud Approach

Hybrid-Cloud Approach For over 20 years, organizations have been attempting to secure their networks and protect their data. However, have any of their efforts really improved security? Today we hear journalists and industry experts talk about the erosion of the perimeter. Some say it’s squishy, others say it’s spongy, and yet another claims it crunchy.…