Top 5 Cloud Computing Service Platforms For Call Centers

Top 5 Cloud Computing Service Platforms For Call Centers LiveOps LiveOps is a technology company offering two innovative solutions for enterprises: Contact Center in the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls. LiveOps On-Demand Contact Center Platform enables enterprises to

Practically Speaking About Cloud Computing: Business Intelligence in the Cloud

Practically Speaking About Cloud Computing: Business Intelligence in the Cloud Part I Cloud based Business Intelligence (BI) and SaaS offerings are getting more and more popular. Benefits of Cloud BI: The quick fire benefits of Cloud Computing are getting extended into various sectors. The enterprise software stalwarts like Microsoft, Oracle, IBM, SAP etc… are making

Practically Speaking About Cloud Computing: Cloud Call Centers Part II

Practically Speaking About Cloud Computing: CLOUD CALL CENTERS Part II Cloud Call Centers Adoption Considerations: One of the cloud computing concepts is Elasticity and Dynamism. This is one of the key enablers for cloud based call center technology. In the case of In-bound Call Centers, the receipt of inbound calls will be essentially erratic in

Early Adopters Now Running 60 to 70 Percent of Business Applications in the Cloud

Armada Group and Cloud.com Convene Executive Advisory Council to Bring Together Leading Cloud Innovators SAN FRANCISCO, CA–(Marketwire – October 1, 2010) –  Cloud computing innovators from Armada, Cloud.com, RightScale, Apigee and enStratus hosted the first Executive Advisory Council on Cloud Computing during VMworld 2010 in San Francisco, concluding that early adopters are now deploying 60

Intermedia Reports Cloud Email Users More Likely to Connect via Smartphones

NEW YORK, NY, Sep 30, 2010 (MARKETWIRE) — Intermedia, the world’s largest Microsoft Exchange hosting provider, reports that 50 percent of the employees at the small and medium-sized businesses that the company supports use smartphones to access their email. This is in contrast to a recent survey Intermedia conducted with Harris Interactive, which found that

Verizon Business Furthers Cloud Strategy Through Global Data Center Expansion

Expanded Facilities to Accommodate Increased Customer Demand for Public, Private and Hybrid Cloud Services BASKING RIDGE, N.J., Sept. 30 /PRNewswire/ – To meet the increasing demand for the full range of cloud services, Verizon Business is enhancing its data centers around the globe.  Within the next year, Verizon Business will expand its flagship cloud computing

Practically Speaking About Cloud Computing: Cloud Call Centers Part I

Practically Speaking About Cloud Computing: CLOUD CALL CENTERS. Part I Modern day Contact Centers are highly capital intensive and people intensive business.  IT- Information Technology is an enabler for this business and so sometimes referred to as an IT Enabled Industry. The marketplace for call center technology is huge since this industry started in the

Cable&Wireless Worldwide Selects Cisco’s Unified Computing System for its Enterprise Cloud Computing Platform

Cable&Wireless Worldwide LONDON, September 29, 2010 /PRNewswire-FirstCall/ Cable&Wireless Worldwide has selected Cisco’s Unified Computing System (UCS) as its next-generation data centre platform to deliver an enterprise cloud computing solution held within the Wide Area Network (WAN). Accessed through C&W Worldwide’s next-generation network, it is specifically designed to facilitate the security, compliance, control and availability requirements

State of Minnesota Signs Historic Cloud Computing Agreement with Microsoft

State of Minnesota Signs Historic Cloud Computing PRESS RELEASE St. Paul, MN—In an effort to deliver technology services as efficiently and cost-effectively as possible, the State of Minnesota’s Office of Enterprise Technology (OET) signed a groundbreaking enterprise-wide service agreement with Microsoft last week. The agreement calls for the State’s Enterprise Unified Communications and Collaborations services

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How CYOD Helps Make Hybrid Cloud More Productive And More Secure

How CYOD Helps Make Hybrid Cloud More Productive And More Secure

How CYOD Helps Make Hybrid Cloud More Productive and More Secure Recent analysis by IDG/DELL has found that companies are expecting “increased IT efficiencies” and “lowering total cost of ownership (TCO) with optimized application delivery” as they move toward hybrid cloud and private cloud deployment. In short, they expect things to work better and cost…

Contributors

Cloud Infographic – Wearable Tech And Preventative Healthcare

Cloud Infographic – Wearable Tech And Preventative Healthcare

Wearable Tech And Preventative Healthcare There are so many exciting new opportunities available to utilize wearable technology in the future.  Areas such as nanotechnology disease monitoring, crowdfunding to wearable accessories are some excellent examples of the potential. Estimates vary, but appear to suggest that the market will produce between $14-50 Billion over the next few years. Included below

Ten Tips For Successful Business Intelligence Implementation

Ten Tips For Successful Business Intelligence Implementation

Ten Tips for Successful Business Intelligence Implementation The cost of Business Intelligence (BI) software goes far beyond the purchase price. Time spent researching, implementing, and maintaining your BI investment can snowball quickly and mistakes are often expensive. Your time is valuable – save it by learning from other businesses’ experiences. We’ve compiled the top ten

Knots And Cloud Service Providers

Knots And Cloud Service Providers

How Do These Two Compare? In Boy Scouts, I learned how to tie knots. The quickest knot you can tie is the slipknot. It’s very effective for connecting one thing to another via the rope you have. It was used in setting up tents, mooring boats to docks temporarily and lifting your food up into

Big Data

To Have and Have Not: Big Data Initiatives In Developing Countries

To Have and Have Not: Big Data Initiatives In Developing Countries

Big Data Initiatives In Developing Countries The poor of the developing countries are becoming increasingly connected, to the point where they too are part of the Big Data revolution that’s happening across the globe. It didn’t come with laptops, though, as some supposed it would. Whereas it costs a fortune to connect broadband to a

Big Data In Your Garden: Initiatives For Better Understanding Nature

Big Data In Your Garden: Initiatives For Better Understanding Nature

Big Data in Your Garden Big Data and IoT initiatives are springing up all across the globe, making cities, protesters–and just about everything else–smarter. However, thus far there’s been little attention paid to the interactions between these bizarre technologies and living things other than humans. Biology, that is, human biology is one field where Big

Who Holds the Key to the City: Big Data and City Management

Who Holds the Key to the City: Big Data and City Management

Big Data and City Management Cities like New York, Madrid, and especially Rio de Janeiro are augmented with Big Data-powered initiatives that range from combating crime with predictive analytics (New York & Madrid) to providing real-time data for improved management. Although Big Data is no panacea and is mainly used in conjunction with a greater

Internet of Things

Gartner Research – Homes In 2022 Will Contain Hundreds Of Smart Objects

Gartner Research – Homes In 2022 Will Contain Hundreds Of Smart Objects

How the Internet of Things is Saving Lives Just hearing the phrase ‘internet of things’ is enough to strike fear into the hearts of many elderly people. As the world’s economy shifts increasingly towards online-only, the oldest people among us often feel left behind, confused that the ‘way things used to be done’ – the

Where’s the Capital of the Internet of Things?

Where’s the Capital of the Internet of Things?

Where’s the Capital? We all know the capitals of fashion are London, New York and Paris, while the capital of film is Hollywood (or Bollywood!) – but what’s the new capital of the internet? Specifically, the internet of things? The answer – according to new research by Ozy – might surprise you. It’s not Tokyo, Seoul,

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