RightNow Delivers First Customer Experience Cloud Platform

(Press Release ITWire Aug 11th) RightNow today unveiled the first customer experience cloud platform, RightNow CX Cloud Platform making it possible for organisations to create, extend and integrate mission-critical customer experience solutions in the cloud. The new RightNow App Builder opens up the RightNow platform, allowing RightNow clients and partners to create new customer experience

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Cloud Computing: Two Kinds of Agility

A Nice Article by: Bernard Golden with CIO CIO — A key benefit often discussed about cloud computing is how it enables agility. This benefit is real and powerful. However, the term agility is used to describe two different kinds of benefit; both are real, but one of them will, ultimately, be seen as offering

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IBM and European Union Join to Develop New Collaborative e-Business Model Extending Open Source and Cloud Technologies

Press Release Jul 2010: IBM (NYSE: IBM) today announced, in collaboration with the European Union, industry and academia, the launch of a research consortium which aims to help businesses more easily take advantage of Internet-based services – or “e-services” – to create collaborative business operations and achieve shared business goals. The unique effort focuses on

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