Tag Archives: customer care solution

The Emergence Of Cloud Brokers

Multi-cloud Customer Care And The Emergence Of Cloud Brokers Introduction Cloud‐based customer care is part of the current hype, but why should you care? The answer is simple: the movement to cloud solutions is both substantial and logical. According to researchers like Gartner, Frost & Sullivan, and Forrester, contact center infrastructure — a key customer care component that…

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Are Cloud Servers The Right Choice For Your Business?

Are Cloud Servers The Right Choice For Your Business?

Cloud servers offer power, flexibility, reliability, and client friendly hosting for small and medium businesses that have outgrown shared hosting. New business hosting clients are bombarded with an incredible diversity of different choices for their site’s hosting. It can be a challenge to negotiate the range of platforms and the marketing hype that many hosting…

Cloud Infographic – The Future Of Big Data

Cloud Infographic – The Future Of Big Data

Cloud Infographic – The Future Of Big Data Big Data is BIG business and will continue to be one of the more predominant areas of focus in the coming years from small startups to large scale corporations. We’ve already covered on CloudTweaks how Big Data can be utilized in a number of interesting ways from preventing world hunger to…

IBM and SAP Announce Industry’s Largest Cloud Deal

IBM and SAP Announce Industry’s Largest Cloud Deal

IBM and SAP Announce Industry’s Largest Cloud Deal IBM and SAP have shaken the cloud computing world this afternoon with the announcement of one of the largest cloud deals in the industry’s history – bringing together two of the largest technology companies in a bid to offer a more holistic service to their clients. SAP…

BYOD Will Continue To Define Workplaces In 2014

BYOD Will Continue To Define Workplaces In 2014

BYOD Will Continue To Define Workplaces In 2014 The bring-your-own-device trend has been the subject of scrutiny ever since its initial formation. Given how quickly personal smartphones and tablets became a fixture in everyday life, it makes perfect sense that these mobile machines would slip into workplaces. While BYOD has caused headaches for many businesses,…

2014 Future Of Cloud Computing Survey Results

2014 Future Of Cloud Computing Survey Results

Engine Yard Joins North Bridge Venture Partners, Gigaom Research and Industry Collaborators to Unveil 2014 Future of Cloud Computing Survey Results SAN FRANCISCO, CA–(Marketwired – Jun 25, 2014) – Engine Yard, the leading cloud application management platform, today announced its role as a collaborator in releasing the results of the fourth annual Future of Cloud Computing Survey,…

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Moving From Email Into The Cloud

Moving From Email Into The Cloud

Mobile Collaboration In The Cloud Imagine that you, as a manager, are told by the powers that be that you have to find “efficiencies” within your department that will result in one million dollars of savings annually. You struggle with this. You send an email to everyone on your senior team. “Where can we save…

IT Security: Think Like A Thief – And An Average Joe, Too

IT Security: Think Like A Thief – And An Average Joe, Too

IT Security: Think Like A Thief – And An Average Joe, Too With security threats to information services growing in sophistication, frequency and variety, IT professionals on all sides of the marketplace are realizing an urgent need to reinvent themselves to better anticipate the bewildering variety of attacks that they and their customers face. The…

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Advertising Package Options 2015 We have a dedicated readership, through our online, social media and email presence. Our goal is to continue to build our growing community, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more. In order to do so, we require the support from businesses looking to generate more…

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Cloud Service Provider Selection Considerations

Cloud Service Provider Selection Considerations

Why Cloud Brokers Make Sense Different workloads perform differently on different cloud service providers. Enough so that it is prudent in planning to consider the optimal configuration and the optimal CSP for your solution. Consider this old word problem from years ago. One person can carry two buckets of water. It takes 5 minutes to…

Migrating to a Business Cloud (5 Warnings)

Migrating to a Business Cloud (5 Warnings)

Migrating to a Business Cloud  In theory, migrating to cloud computing should be easy. Choose a cloud provider, move the files to the data server and everything is good to go. While that may work for the personal cloud, migrating into a business cloud format is a lot more complicated. As Ann Bednarz pointed out…

5 Considerations You Need To Review Before Investing In Data Analytics

5 Considerations You Need To Review Before Investing In Data Analytics

Review Before Investing In Data Analytics Big data, when handled properly, can lead to big change. Companies in a wide variety of industries are partnering with data analytics companies to increase operational efficiency and make evidence-based business decisions. From Kraft Foods using business intelligence (BI) to cut customer satisfaction analysis time in half, to a…

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Health care welcomes the cloud, as resistance crumbles

Health care welcomes the cloud, as resistance crumbles

Not long ago, if I mentioned the word “public cloud” when visiting a health care company, I was likely to be walked politely off the property. The pushback came hard, to be kind. But I figured that once cloud computing became more proven and the world did not collapse as data was relocated to public…

Actuate brings wearables to big data with Android Wear integration

Actuate brings wearables to big data with Android Wear integration

The company, which moved to a freemium model this summer, was on hand in London today to demonstrate how organisations could send alerts to Android Wear devices when thresholds were reached with a micro version of its online dashboard available … Read the source article at THE INQUIRER