Tag Archives: customer relationships

Collaborative Economy – Customer Appreciation Day

Collaborative Economy – Customer Appreciation Day

Part 2 – Collaborative Economy – Customer Appreciation Day This is part 2 of a 2-part post on disruptive technologies and the collaborative economy. Click To Read Part 1 Customer Appreciation Day Customer Appreciation Day. Signs bearing this message have appeared regularly in store windows and print ads throughout the decades past – a well-intentioned…

Cloud Accounting – The Back Office Promise

Cloud Accounting – The Back Office Promise

Cloud Accounting – The Back Office Promise The promise of platform as a service is very simple: Bring your code, and cloud vendor will handle everything else for you. Users build their applications with the vendor’s tools, APIs and supported programming languages. Platform as a service model of cloud computing increases programmers’ productivity, reduces development…

Software Overload: Containing The Cloudy Chaos

Software Overload: Containing The Cloudy Chaos There is little argument about whether business applications are useful in cutting costs and boosting profits. Even small businesses are at a serious disadvantage if they don’t make use of any. Most small businesses start out with simple accounting software and an office suite. As a business grows, it…

The Emergence Of Cloud Brokers

Multi-cloud Customer Care And The Emergence Of Cloud Brokers Introduction Cloud‐based customer care is part of the current hype, but why should you care? The answer is simple: the movement to cloud solutions is both substantial and logical. According to researchers like Gartner, Frost & Sullivan, and Forrester, contact center infrastructure — a key customer care component that…

Leverage Social CRM, Billing To Better Engage And Understand Your Customers

Leverage Social CRM, Billing To Better Engage And Understand Your Customers If your organization is doing business in the cloud and SaaS space, you know it’s all about managing your funnel and your opportunities. The entire organization needs to focus on streamlining the quote-to-cash process. However, you also need to consider the business buzzword of…

Cloud Computing Q&A: IBM SmartCloud

Cloud Computing Q&A: IBM SmartCloud A few questions have been put together for Rebecca Buisan, who is the Director of Product Marketing for IBM. When it comes to cloud computing, as with any technology solution, small businesses need to address a unique set of challenges and concerns. What are some of the things small business owners need to keep…

10 Hot Cloud Reseller Partner Programs

10 Hot Cloud Reseller Partner Programs Here is a list of 10 Hot Cloud Computing Reseller Programs on the internet.  If we missed you don’t worry about it I’m sure we’ll hear from you. You can expect this list to be updated regularly. so if you have a program that you believe is worthy of…

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Technology Advice Report: 2014 Business Intelligence Buying Trends

Technology Advice Report: 2014 Business Intelligence Buying Trends

Technology Advice Report: 2014 Business Intelligence Buying Trends For nearly every business, the concept of business intelligence is nothing new. Ambitious organizations have been searching for any type of data-driven advantage for some time now – perhaps for as long as they’ve existed. However, the historical use of competitive intelligence pales in comparison to the…

Forrester Releases Its “15 Emerging Technologies To Watch Before 2020” Report

Forrester Releases Its “15 Emerging Technologies To Watch Before 2020” Report

15 Emerging Technologies To Watch Before 2020 The cloud, big data, the internet of things, and wearable technology have all featured heavily in Forrester’s latest list of fifteen technologies to watch before 2020. It is becoming a reality for businesses that they need to adapt and change to an increasingly technologically-minded customer base. Traditional marketing…

Cloud Infographic – What Is The Internet of Things?

Cloud Infographic – What Is The Internet of Things?

What Is The Internet of Things? “We’re still in the first minutes of the first day of the Internet revolution.”  – Scott Cook The Internet of Things (IOT) and Smart Systems are based on the notions of Sensors, Connectivity, People and Processes. We are creating a new world to view and measure anything around us through…

Cloud Infographic – Monetizing Internet Of Things

Cloud Infographic – Monetizing Internet Of Things

Cloud Infographic – Monetizing Internet Of Things There are many interesting ways in which companies are looking to connect devices to the cloud. From the vehicles to kitchen appliances the internet of things is already a $1.9 trillion dollar market based on research estimates from IDC. Included is a fascinating infographic provided by AriaSystems which shows us some…

IBM and SAP Announce Industry’s Largest Cloud Deal

IBM and SAP Announce Industry’s Largest Cloud Deal

IBM and SAP Announce Industry’s Largest Cloud Deal IBM and SAP have shaken the cloud computing world this afternoon with the announcement of one of the largest cloud deals in the industry’s history – bringing together two of the largest technology companies in a bid to offer a more holistic service to their clients. SAP…

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Moving From Email Into The Cloud

Moving From Email Into The Cloud

Mobile Collaboration In The Cloud Imagine that you, as a manager, are told by the powers that be that you have to find “efficiencies” within your department that will result in one million dollars of savings annually. You struggle with this. You send an email to everyone on your senior team. “Where can we save…

IT Security: Think Like A Thief – And An Average Joe, Too

IT Security: Think Like A Thief – And An Average Joe, Too

IT Security: Think Like A Thief – And An Average Joe, Too With security threats to information services growing in sophistication, frequency and variety, IT professionals on all sides of the marketplace are realizing an urgent need to reinvent themselves to better anticipate the bewildering variety of attacks that they and their customers face. The…

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Advertising Package Options 2015 We have a dedicated readership, through our online, social media and email presence. Our goal is to continue to build our growing community, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more. In order to do so, we require the support from businesses looking to generate more…

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What Should SMEs Do To Prevent Common Mistakes?

What Should SMEs Do To Prevent Common Mistakes?

Spending And Planning Wisely Overview – Billions of pounds from valuable IT and communication (ICT) budgets are wasted each year due to common mistakes in the market. These are some of the pitfalls you should avoid. With small businesses (especially start-ups with online ambitions) relying more and more on their understanding and utilisation of ICT, it’s…

The Cloud Above Our Home

The Cloud Above Our Home

Our Home – Moving All Things Into The Cloud The promise of a smart home had excited the imagination of the movie makers long ago. If you have seen any TV shows in the nineties or before, the interpretation presented itself to us as a computerized personal assistant or a robot housekeeper. It was smart,…

Cloud Service Provider Selection Considerations

Cloud Service Provider Selection Considerations

Why Cloud Brokers Make Sense Different workloads perform differently on different cloud service providers. Enough so that it is prudent in planning to consider the optimal configuration and the optimal CSP for your solution. Consider this old word problem from years ago. One person can carry two buckets of water. It takes 5 minutes to…

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Get ready for IoT, mobile cybercrime in 2015: industry

Get ready for IoT, mobile cybercrime in 2015: industry

The Internet of Things (IoT) and smartphones will continue to be under attack in 2015 as cyber criminals find ways to exploit more devices, according to cyber security experts. Read the source article at Computerworld Australia

Cloud computing and grid computing are not the same

Cloud computing and grid computing are not the same

While cloud computing and grid computing are both concepts that involve large-scale computer networks, they are certainly not the same thing. Cloud computing refers to an architecture in which large groups of remote servers are networked to allow centralized data storage and online access to computer services or resources. Of course, there are several cloud technology delivery…