Tag Archives: customer relationships

Collaborative Economy – Customer Appreciation Day

Collaborative Economy – Customer Appreciation Day

Part 2 – Collaborative Economy – Customer Appreciation Day This is part 2 of a 2-part post on disruptive technologies and the collaborative economy. Click To Read Part 1 Customer Appreciation Day Customer Appreciation Day. Signs bearing this message have appeared regularly in store windows and print ads throughout the decades past – a well-intentioned

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Cloud Accounting – The Back Office Promise

Cloud Accounting – The Back Office Promise

Cloud Accounting – The Back Office Promise The promise of platform as a service is very simple: Bring your code, and cloud vendor will handle everything else for you. Users build their applications with the vendor’s tools, APIs and supported programming languages. Platform as a service model of cloud computing increases programmers’ productivity, reduces development

Software Overload: Containing The Cloudy Chaos

Software Overload: Containing The Cloudy Chaos There is little argument about whether business applications are useful in cutting costs and boosting profits. Even small businesses are at a serious disadvantage if they don’t make use of any. Most small businesses start out with simple accounting software and an office suite. As a business grows, it

The Emergence Of Cloud Brokers

Multi-cloud Customer Care And The Emergence Of Cloud Brokers Introduction Cloud‐based customer care is part of the current hype, but why should you care? The answer is simple: the movement to cloud solutions is both substantial and logical. According to researchers like Gartner, Frost & Sullivan, and Forrester, contact center infrastructure — a key customer care component that

Leverage Social CRM, Billing To Better Engage And Understand Your Customers

Leverage Social CRM, Billing To Better Engage And Understand Your Customers If your organization is doing business in the cloud and SaaS space, you know it’s all about managing your funnel and your opportunities. The entire organization needs to focus on streamlining the quote-to-cash process. However, you also need to consider the business buzzword of