PS4: Hype Or Reality

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PS4: Hype Or Reality The wait is finally finished; the release of the PS4 is this Thursday at midnight!  Sony PS4 has had quite a bit of attention over the past few months all due to this cloud enhanced gaming console. The release is going to be an epic event for all gamers. Many cities

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The Emergence Of Cloud Brokers

Multi-cloud Customer Care And The Emergence Of Cloud Brokers Introduction Cloud‐based customer care is part of the current hype, but why should you care? The answer is simple: the movement to cloud solutions is both substantial and logical. According to researchers like Gartner, Frost & Sullivan, and Forrester, contact center infrastructure — a key customer care component that

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The Shift to the Cloud: Overcoming Resistance to Change – Part 2

The Shift to the Cloud: Overcoming Resistance to Change – Part 2 “Change before you have to.” – Jack Welch, legendary ex-CEO of General Electric. In the first part of this article (See: The Shift to the Cloud: Overcoming Resistance to Change – Part 1) I discussed some reasons why people resist the shift from

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