LiveOps Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award

Contact Center Cloud Platform Honored for Exceptional Innovation SANTA CLARA, CA–(Marketwire – January 6, 2011) – LiveOps announced today that the LiveOps Contact Center Cloud Platform has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

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Practically Speaking About Cloud Computing: Cloud Call Centers Part II

Practically Speaking About Cloud Computing: CLOUD CALL CENTERS Part II Cloud Call Centers Adoption Considerations: One of the cloud computing concepts is Elasticity and Dynamism. This is one of the key enablers for cloud based call center technology. In the case of In-bound Call Centers, the receipt of inbound calls will be essentially erratic in

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