Opportunities In Cloud Sourcing

What Is Cloud sourcing

Over the last few years, there has been a shift towards cloud-based hosting of applications and infrastructure. It is a well-established process for a business to pass part, or even all, of its computing requirements to a cloud based supplier so that they can take advantage of the benefits. However, one of the biggest sources of outgoing for a business is staffing costs. How can the march to cloud computing technologies help to reduce those for a business?

A lot of businesses have periods when they require extra staffing for peak periods. This might be to take orders during the run-up to Christmas or to take customer enquiries after a product launch, or maybe they just want regularly updated content for their website. Instead of spending lots of money to train up permanent staff members to do that job, a lot of companies will hire temporary staff to cover that peak period. A large business might well have already looked into business process outsourcing (BPO), or even have moved that function overseas to save costs. The next evolutionary step to this process is cloudsourcing, which combines the BPO model of outsourcing business processes or services and utilizing cloud technology to find the staff to complete that process wherever they are based.

Small Tasks

One of the oldest sites using this kind of model is Amazon’s Mechanical Turk (MTurk), where employers submit tasks that they want completing and workers from around the world complete the tasks. The majority of tasks on this site are simple jobs, such as tagging images or checking search queries, that pay a few cents each, but there are usually more involved tasks offering several dollars a time. Workers from the US and India can choose to be paid direct to their bank accounts, while workers elsewhere have to work for Amazon.com vouchers. It is straightforward to get simple and repetitive tasks completed this way, however quality control could be an issue if you want more complex tasks completing in this way.

Larger Tasks and Small Recurring Works

Freelancing sites, where workers bid to complete more complex tasks for employers are also becoming more popular. Workers can update their profile to show their qualification and employment history so that employers have more of a feel of the people who are working for them. The jobs listed on these sites are usually more complex in nature, and range from content writing and translation services, up to complete application development and support. These sites are more often suited to single pieces of work, or ongoing jobs where an employer wishes to develop a relationship with a contractor. The most popular of these sites include oDesk, Freelancer and eLance.

Entire Business Processes

For a business wishing to fully outsource an entire service, there are a number of options, but the most common of which appears to be the virtual call center. A business may want to outsource an entire business process, such as sales or support, to another business, just like in the BPO model, only the workers are not based at the BPO companies’ premises, but work from home using their internet connection to access cloud-based systems. The cloudsourcing company are responsible for staff recruitment and training and can juggle their staff between different clients to satisfy demand. Several large organizations are starting to offer this service, such as Arise and Teletech, but this is an area that is going to grow as more traditional BPO companies see it as a way of gaining new business.

Whatever your business, there is no doubt that there are benefits available to resolve short-term staffing problems through cloudsourcing. Whether you decide to fully outsource an entire business function to a cloud-based BPO company or just want some help with a little task, there are ways to leverage the technology advances to help your bottom line.

By John Barnes

Sangeeta Chhabra

What Accountants Should Know About The Cloud

Cloud Accounting Cloud technology has been at the top of the charts of new-age technologies for a long time now. Almost every industry in the world has started realizing its capabilities and integrating cloud strategies ...
Eddie Segal

Kubernetes on AWS: Tips for Cloud-Native Development

Kubernetes AWS Tips Kubernetes is a container orchestration and management tool that automates container deployment. Kubernetes is mainly used in the cloud. A recent survey by CNCF showed that 83% of organizations deploy Kubernetes on ...
Martin Mendelsohn

New Executive Roles in the Post-Corona Era

Executive Roles in the Post-Corona Era As the global economy shows early signs of reviving from past months of rigormortis, forward-looking companies will be busy preparing for the next pandemic. What this means for technology ...
Tunio Zafer

Remote Collaboration Solutions That Cloud Storage Solves

Remote Collaboration Solutions Over the last few decades, cloud computing has improved the digital world in profound ways. With immediate access to a greater number of resources and tools, cloud computing allows users to pursue ...
Ronald van Loon

Cognitive Science + Data Science: Next-Gen Data Driven Marketing

Next-Gen Data Driven Marketing What are the psychological motivators driving customer purchasing decisions? The era of ubiquitous digitalization, advanced analytics, and big data is here. Yet marketers frequently grapple with obtaining information that answers critical ...
Sebastian Grady

Leveraging Hybrid IT Now to Power Digital Transformation 

Leveraging Hybrid IT Summary: Cloud is a dominant force in enterprise software today. Global market turbulence is forcing some companies to accelerate moving parts of IT to the cloud sooner than expected to adapt to ...