Gartner has recenty predicted that by 2020, a corporate “no-cloud” policy will be as rare as a “no-internet” policy is today. CIOs will increasingly leverage a multitude of cloud computing providers across the entire IT stack to enable a huge variety of use cases and meet the requirements of their business unit peers. Indeed, the tides are shifting toward a “cloud-first” or even “cloud-only” policy... 

Marc Wilczek

5 Cloud-Based Call Center Services and Solutions For Your Business

Call Center Services and Solutions For Your Business On The Cloud

Global Response

Global Response is a leading provider of outsourced customer contact solutions and call center services for multichannel retailers, direct response advertisers, healthcare and insurance providers, government and higher education.  Global Response offers many IVR applications: Lead generation, NACSZ capture, automated surveys, Help lines, FAQ’s, and Order Status.  Global Response also offers Voice Broadcasting – the ability to send out thousands of calls communicating time-critical information.


With over 170 employees world-wide, Five9 has one of the largest engineering organizations in the industry, allowing the company to be at the forefront of innovation in the hosted call center space. The company has strong yearly revenue growth and is profitable. Since the company’s inception, Five9 has steadily acquired customers of increasing size and scope of business needs, and now serves all customer size bands in the on-demand call center software market: Small and Medium-Sized Businesses, Mid-Market, and Enterprise.  Five9’s leadership in delivering world-class hosted call center software spans customers on five continents in many industry sectors.


Transera was one of the first companies to deploy virtual contact centers as a Saas (software as a service) solution in the cloud and you can put those years of experience into practice in your own call center within a matter of months. There’s no need to purchase or support expensive technology infrastructures and your agents can be located internally, at an outsourcer and/or working from home anywhere on the globe. A real-time dashboard tells you instantly what is working well in your call center, and for those things that aren’t, you have the unparalleled control and flexibility to change call routing rules and the caller experience on the fly across all your agents.


Secure cloud-based technology for contact centres IPscape allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that’s painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice – simple, easy, done.


The only cloud based call center provider on AWS (Amazon Web Services Platform) 3CLogic provides all the features required for managing a service center from the web browser: Toll free numbers or Local numbers, CRM, agent management, service center management, reports and dashboard. The agent interface for receiving calls, coaching and barge-in is a windows based client.

By Glenn Blake

Glenn Blake

Glenn Blake is a writer for CloudTweaks and has been writing about technology trends for over 25 years.

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