SAP DIGITAL CONSUMER INSIGHT: Customer Stories and Sample Use Cases

When businesses unlock the power of consumer mobile data, great things can happen. Find out more by reading some of the recent Customer Stories and Sample Use Cases...

sap

5 Cloud-Based Call Center Services and Solutions For Your Business

Call Center Services and Solutions For Your Business On The Cloud

Global Response

Global Response is a leading provider of outsourced customer contact solutions and call center services for multichannel retailers, direct response advertisers, healthcare and insurance providers, government and higher education.  Global Response offers many IVR applications: Lead generation, NACSZ capture, automated surveys, Help lines, FAQ’s, and Order Status.  Global Response also offers Voice Broadcasting – the ability to send out thousands of calls communicating time-critical information.

Five9

With over 170 employees world-wide, Five9 has one of the largest engineering organizations in the industry, allowing the company to be at the forefront of innovation in the hosted call center space. The company has strong yearly revenue growth and is profitable. Since the company’s inception, Five9 has steadily acquired customers of increasing size and scope of business needs, and now serves all customer size bands in the on-demand call center software market: Small and Medium-Sized Businesses, Mid-Market, and Enterprise.  Five9’s leadership in delivering world-class hosted call center software spans customers on five continents in many industry sectors.

Transera

Transera was one of the first companies to deploy virtual contact centers as a Saas (software as a service) solution in the cloud and you can put those years of experience into practice in your own call center within a matter of months. There’s no need to purchase or support expensive technology infrastructures and your agents can be located internally, at an outsourcer and/or working from home anywhere on the globe. A real-time dashboard tells you instantly what is working well in your call center, and for those things that aren’t, you have the unparalleled control and flexibility to change call routing rules and the caller experience on the fly across all your agents.

iPscape

Secure cloud-based technology for contact centres IPscape allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that’s painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice – simple, easy, done.

3CLogic/TelOnlineGroup

The only cloud based call center provider on AWS (Amazon Web Services Platform) 3CLogic provides all the features required for managing a service center from the web browser: Toll free numbers or Local numbers, CRM, agent management, service center management, reports and dashboard. The agent interface for receiving calls, coaching and barge-in is a windows based client.

By Glenn Blake

About Glenn Blake

Glenn Blake is a writer for CloudTweaks and has been writing about technology trends for over 25 years.

View Website
Network Function Virtualization (NFV) Technology to Help Enable Service Providers to Manage More Than One Million Devices in Their Networks BARCELONA, MOBILE WORLD CONGRESS – March 1, 2017— With more than 10 billion devices and connections projected by 2020, according to Cisco’s Mobile Visual Networking  Forecast  (2016-2021), service providers will need the scalability and performance to manage the high growth ...
Read More
Achieves Certification to Further Mitigate Risk in Third Party Privacy, Security and Compliance for New and Existing Healthcare Customers SAN ANTONIO – March 1, 2017 – Rackspace® today announced that it has earned Certified status for information security by the Health Information Trust (HITRUST) Alliance for its dedicated environment. With the HITRUST CSFCertified status, the Rackspace Dedicated environment now meets ...
Read More
Amazon’s S3 web-based storage service is experiencing widespread issues, leading to service that’s either partially or fully broken on websites, apps and devices upon which it relies. The AWS offering provides hosting for images for a lot of sites, and also hosts entire websites, and app backends including Nest. The S3 outage is due to “high error rates with S3 ...
Read More
Honda Launches Connected Car Services BARCELONA, Spain (Mobile World Congress) – Honda is leveraging IoT solutions from Cisco Jasper® and Bright Box to deliver the MyHonda Connected Car platform, which provides a suite of powerful services that enhances the driving experience. MyHonda utilizes telematics solutions from Bright Box, powered by the Cisco® Jasper Control Center automated IoT connectivity management platform, ...
Read More
Cisco Jasper Completes NB-IoT Trials BARCELONA, Spain (Mobile World Congress) – In response to demand from an increasing number of companies looking for low cost, low power Internet of Things (IoT) devices to help optimize their businesses and deliver new services, Cisco today announced that Cisco Jasper® has completed live trials of NB-IoT on its Control Center connectivity management platform, ...
Read More

3 Major Concerns For Cloud Computing In 2017

Cloud Computing Concerns With the rise of cloud computing, different concerns about adopting the cloud have arisen over the years. In 2016, the top concerns are pretty similar to previous years, though some have become higher or lower priority as the understanding of cloud computing ...
Read More