Big Data plays a major role in gaming, an industry valued at over $90 billion today. With the gaming industry more competitive than ever, developers are trying to understand player psychology and behavior to ensure games are constructed in such a way that players find their “flow zone.” Ensuring gamers keep coming back through game optimization, refining factors which encourage titles going viral... Further Democratizes the Service Cloud Further Democratizes the Service Cloud has further democratized the Service Cloud by completing the acquisition of Assistly, an instant customer-service help desk built for the cloud.

Assistly was acquired for about $50 million in cash, net of cash acquired. also assumed Assistly’s unvested options and will issue restricted stock units to certain Assistly shareholders. Founded in 2009, Assistly enables small companies and emerging businesses to set up and deliver social customer-service in minutes, with zero-touch onboarding.

Commenting on its acquisition, the enterprise cloud computing notes that Assistly allows companies to manage service cases and engage with customers in real time over a range of channels from one, easy-to-use interface.

Assistly is used by some of the world’s fastest-growing companies like Instagram, Klout, One Kings Lane, Spotify and Square.

“Salesforce has spent over a decade democratizing enterprise applications in the cloud,” said Marc Benioff, chairman and CEO, “The Assistly acquisition doubles down on that strategy by putting us at the heart of the new trend of customer service help desk applications that have instant sign up and zero-touch onboarding, expanding the potential reach of the Service Cloud to millions of companies around the world.

We started Assistly with the goal of bringing awesomely responsive customer support tools to the millions of small businesses struggling to serve customers in today’s social world,” said Alex Bard, CEO, Assistly. “As part of and the Service Cloud family, Assistly can continue to deliver and improve one of the world’s most-innovative customer-service applications. For our customers, this will be an unbeatable combination.” currently serves about 104,000 customers, and with this recent acquisition it is extending its services to millions of small and emerging businesses that have been waiting for a customer-service help desk application with instant sign up, zero-touch onboarding, and capabilities and pricing scaled to their needs., which claims to lead the shift to the social enterprise, says that the combination of Assistly and the Service Cloud enables companies of all sizes to transform itself into a social enterprise.

By Anuradha Shukla

About CloudTweaks

Established in 2009, CloudTweaks is recognized as one of the leading authorities in connected technology information and services.

We embrace and instill thought leadership insights, relevant and timely news related stories, unbiased benchmark reporting as well as offer green/cleantech learning and consultive services around the world.

Our vision is to create awareness and to help find innovative ways to connect our planet in a positive eco-friendly manner.

In the meantime, you may connect with CloudTweaks by following and sharing our resources.

Connecting With Customers In The Cloud

Customers in the Cloud Global enterprises in every industry are increasingly turning to cloud-based innovators like Salesforce, ServiceNow, WorkDay and Aria, to handle critical systems like billing, IT services, HCM and CRM. One need look no further than Salesforce’s and Amazon’s most recent earnings report, ...
Read More